Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Effects Of Cyber Incivility On Stress And Work Life Balance In The Bpo Industry
Download Effects Of Cyber Incivility On Stress And Work Life Balance In The Bpo Industry full books in PDF, epub, and Kindle. Read online Effects Of Cyber Incivility On Stress And Work Life Balance In The Bpo Industry ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry by : Kathleen Ballon
Download or read book Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry written by Kathleen Ballon and published by GRIN Verlag. This book was released on 2018-05-11 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (undergraduate) from the year 2018 in the subject Leadership and Human Resources - Occupational burnout and stress at work, grade: 88.16, University of Santo Tomas, course: BS in Commerce and Business Administration major in Human Resource Development Management, language: English, abstract: The study aims to determine the effects of cyber incivility on employee work stress and turnover intent in the company. A total of 385 rank-and-file employees in the BPO industry, aged 18-55 years old, were requested to answer a 4-part questionnaire covering 4 constructs. Data gathered were processed through SPSS for Windows version 20 and AMOS version 24. SEM surprisingly resulted to an emerging model which deviated from the hypothesized model and particular influences of some constructs to the underlying dimensions of the other constructs. The results of the study raises awareness among the Human Resource practitioners regarding how cyber incivility affects BPO employees’ level of work stress and how committed they are to their organizations. Recommendations were made by the researchers, which may help the management to develop projects and programs that will lessen turnover intent.
Download or read book Workplace Ostracism written by Cong Liu and published by Springer Nature. This book was released on 2021-01-04 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace mistreatment is a burgeoning topic of interest, with the majority of workers having experienced it in some form. This book explores workplace ostracism and its negative effects on employee and organizational outcomes, such as employee attitudes, behaviors, and well-being. This edited volume defines workplace ostracism and examines how to differentiate ostracism from other type of workplace mistreatment, such as workplace incivility and interpersonal conflict. Among the questions it seeks to answer are: 1) what are the individual, relational, and contextual factors that influence employees’ workplace ostracism experiences; and 2) what constitutes ostracism in stigmatized populations, such as international students, immigrant workers, and older workers. Researchers in organizational behavior, I/O psychology, and the sociology of work will find this book to be a valuable resource.
Book Synopsis Boundary Spanning Elements and the Marketing Function in Organizations by : Sunil Sahadev
Download or read book Boundary Spanning Elements and the Marketing Function in Organizations written by Sunil Sahadev and published by Springer. This book was released on 2015-02-25 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.
Download or read book Employee Turnover written by Peter W. Hom and published by Thomson South-Western. This book was released on 1995 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Behind the Screen by : Sarah T. Roberts
Download or read book Behind the Screen written by Sarah T. Roberts and published by Yale University Press. This book was released on 2019-06-25 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: An eye-opening look at the invisible workers who protect us from seeing humanity’s worst on today’s commercial internet Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material—sometimes thousands of items per day. Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people “behind the screen” offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.
Book Synopsis Thriving in Digital Workspaces by : Melinde Coetzee
Download or read book Thriving in Digital Workspaces written by Melinde Coetzee and published by Springer Nature. This book was released on 2019-08-30 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume focuses on innovative solutions to the debate on human thriving in the fast emerging technology-driven cyber-physical work context, also called Industry 4.0. The volume asks the important question: How can people remain relevant and thrive in workplaces that are increasingly virtual, technology-driven, and imbued with artificial intelligence? This volume includes two major streams of discussion: it provides multidisciplinary perspectives on what thriving could mean for individuals, managers and organisations in current and future non-linear and Web-driven workspaces. In this context, it points to the need to rethink the curricula of the psychology of human thriving so that it is applicable to Industry 4.0. Second, it discusses the new platforms of learning opening up in organisations and the ways and means with which people's learning practices can be adapted to changing scenarios. Some of these scenarios are: changing job designs and talent requirements; the demand for creativity; the need for virtual teams and intercultural collaborations; and changing emotional competencies. This topical volume includes contributions by scholars from across the world, and is of interest to scholars, practitioners and postgraduate students of psychology, organizational behaviour and human resource management.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1668424061 Total Pages :2129 pages Book Rating :4.6/5 (684 download)
Book Synopsis Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce by : Management Association, Information Resources
Download or read book Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-07-16 with total page 2129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent COVID-19 pandemic has emphasized the importance of safety and ergonomics in the workplace. From work-life balance and mental health to risk prevention, maintaining a healthy and happy workforce has become essential for the progress of every company. Moreover, ensuring inclusive spaces has become a pillar of business with some worrying that the diversity agenda will be overshadowed by the recent pandemic. It is imperative that current research is compiled that sheds light on the advancements being made in promoting diversity and wellbeing in the modern workforce. The Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce is a comprehensive reference source that provides the latest emerging research on diversity management and initiatives as well as occupational health and safety practices in the workplace. These concepts are necessary for global workplaces to remain safe, efficient, and inclusive. Covering topics such as employee equity, human resources practices, and worker wellbeing, this anthology provides an excellent resource for researchers, human resources personnel, managers, safety officers, policymakers, CEOs, students, professors, and academicians.
Book Synopsis South Asian Technospaces by : Radhika Gajjala
Download or read book South Asian Technospaces written by Radhika Gajjala and published by Peter Lang. This book was released on 2008 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides perspectives on how South Asian - often, more specifically, Indian - diasporas inhabit techno-mediated environments through their economic and socio-cultural activities. The themes examined include religion, caste, language, and gender in online communities and call centers, and the roles of these factors in the global economy, Bollywood online and offline, digital music, websites for arranging marriages, and so on. The book attempts to map «South Asia» in relation to global technospaces produced through and as a consequence of economic globalization efforts.
Book Synopsis 1-800-Worlds by : Mathangi Krishnamurthy
Download or read book 1-800-Worlds written by Mathangi Krishnamurthy and published by Oxford University Press. This book was released on 2018-01-02 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1–800–Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
Book Synopsis Concepts, Approaches and Methods by : Premilla D'Cruz
Download or read book Concepts, Approaches and Methods written by Premilla D'Cruz and published by Springer. This book was released on 2021-01-17 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume captures themes and debates around elucidating and studying workplace bullying, emotional abuse and harassment. The chapters presented here underscore the complexities and nuances of the phenomenon and showcase the various techniques relevant to and concerns associated with researching it. Debates abound as to what workplace bullying, emotional abuse and harassment is and what it is not, leading to a construct bind. Viewpoints are exchanged over how best to uncover the topic so as to ensure that recommendations for action are anchored in rigour. Section 1 portrays the gamut of variants that constitute workplace bullying, emotional abuse and harassment, such as interpersonal bullying, depersonalized bullying and cyberbullying, alongside theoretical underpinnings, contentious stances and contemporary contextual influences. Section 2 speaks to the challenges of studying a sensitive, multi-person, multi-level problematic, highlighting the possibilities offered by quantitative, qualitative and mixed paradigms. Advanced designs and innovative strategies that facilitate explanatory power, reliability and validity are put forward.
Book Synopsis The Cost of Bad Behavior by : Christine Pearson
Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.
Book Synopsis Counterproductive Work Behavior by : Suzy Fox
Download or read book Counterproductive Work Behavior written by Suzy Fox and published by Amer Psychological Assn. This book was released on 2005-01-01 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Counterproductive work behavior (CWB) encompasses a spectrum of actions that harm employees or organizations. These behaviors include bullying, emotional abuse, revenge, retaliation, mobbing, and aggression. This volume examines the conditions and events that contribute to CWB, as well as the steps organizations might take to combat it.
Book Synopsis Total Responsibility Management by : Sandra Waddock
Download or read book Total Responsibility Management written by Sandra Waddock and published by Routledge. This book was released on 2017-09-08 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies – a competitive imperative. Yet it was not always so. Back when the quality movement was getting started, few managers really understood either the importance of quality to customers or how to manage for quality. Much the same could be said today about managing responsibility. Why and how should responsibility be managed? What is responsibility management? Total Responsibility Management answers these questions while at the same time providing a systemic framework for managing a company's responsibilities to stakeholders and the natural environment that can be applied in a wide range of contexts. This framework uses managerial familiarity with quality management to illustrate the drivers for responsibility management. Companies know that product or service quality affects their customer relationships and the trust customers have in the company's products and services. So, too, a company's management of its responsibilities to other constituencies affects its relationships with those other stakeholders and the natural environment. But why bother? The answer is quite simple. Never has it been easier for employees, reporters, activists, investors, community members, the media and other critical observers to find fault with companies and their subsidiaries. A problem identified, even in a remote region or within a remote supplier, can instantaneously be transmitted around the world at the click of a mouse. Ask footwear, toy, clothing and other highly visible branded companies what their recent experience with corporate critics has been and they will tell you about the need to manage their stakeholder responsibilities (human rights, labour relations, environmental, integrity-related) or face significant consequences in the limelight of public opinion. Managers will discover that whether they do it consciously or not, they are already managing responsibility, just as companies were already managing quality when the quality movement hit. This manual makes the process of managing responsibilities to and relationships with stakeholders and nature explicit. Making the process explicit is important because too few of today's decisions-makers yet understand how they are managing stakeholder responsibilities as well as they understand how to manage quality. Managing responsibilities goes well beyond traditional 'do good' or discretionary activities associated with philanthropy and volunteerism, which are frequently termed 'corporate social responsibility'. In its broadest sense, responsibility management means taking corporate citizenship seriously as a core part of the way the company develops and implements its business model. The specifics of responsibility management are unique to each company, its industry, its products and its stakeholders, yet, as this manual illustrates, a general approach to managing responsibility is feasible – indeed, is increasingly necessary. Based on work undertaken by Boston College and the International Labour Office, Total Responsibility Management is the first CSR manual. Its original case studies add value to a range of tools and exercises that will make it required reading for all managers in need of a practical guide to managing responsibility and to students and researchers looking for an overarching framework to contextualise the changing responsibilities of global business.
Book Synopsis Globsyn Management Conference (GMC-2015) by : Ipsita C. Patranabis
Download or read book Globsyn Management Conference (GMC-2015) written by Ipsita C. Patranabis and published by Allied Publishers. This book was released on 2016-04-23 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book contains diverse topics such as stock valuation, risk management, gender diversity, work place spirituality, consumer behaviour, etc.
Book Synopsis Advances in Organizational Justice by : Jerald Greenberg
Download or read book Advances in Organizational Justice written by Jerald Greenberg and published by Stanford University Press. This book was released on 2002-03-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a state-of-the-science book about organizational justice, which is the study of people’s perception of fairness in organizations. The volume’s contributors, all acknowledged leaders in this burgeoning field, present new theoretical positions, clarify existing paradigms, and identify future areas of application. The first chapter provides a comprehensive framework that integrates and synthesizes key concepts in the field: distributive justice, procedural justice, and retributive justice. The second chapter is a full theoretical analysis of how people use fairness judgments as means of guiding their reactions to organizations and their authorities. The subsequent two chapters examine the conceptual interrelationships between various forms of organizational justice. First, we are given a definitive review and analysis of interactional justice that critically assesses the evidence bearing on its validity. The next chapter argues that previous research has underemphasized important similarities between distributive and procedural justice, and suggests new research directions for establishing these similarities. The three following chapters focus on the social and interpersonal antecedents of justice judgments: the influence that expectations of justice and injustice can have on work-related attitudes and behavior; the construction of a model of the determinants and consequences of normative beliefs about justice in organizations that emphasizes the role of cross-cultural norms; and the potential impact of diversity and multiculturalism on the viability of organizations. The book’s final chapter identifies seven canons of organizational justice and warns that in the absence of additional conceptual refinement these canons may operate as loose cannons that threaten the existence of justice as a viable construct in the organizational sciences.
Book Synopsis Bullying and Emotional Abuse in the Workplace by : Stale Einarsen
Download or read book Bullying and Emotional Abuse in the Workplace written by Stale Einarsen and published by CRC Press. This book was released on 2002-10-03 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade or so research into bullying, emotional abuse and harassment at work, as distinct from harassment based on sex or race and primarily of a non-physical nature, has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of 'mobbing' or 'bullying' and the American traditi
Download or read book Digital Hate written by Sahana Udupa and published by . This book was released on 2022-02 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: -- The editors of this volume are mid- to senior-level scholars who each have significant publications on digital hate and extreme speech. The collection arises out of a conference which received EU funding to study the rise and spread of extreme speech in the digital age. -- Any good work on digital extreme speech would be useful in an era of right-wing nationalism, rampant racism, and online calls for violence. What makes this collection particularly significant, though, is its focus on expanding the conversation to encompass a more global outlook. In doing so, it encourages readers to have a fuller and more nuanced understanding of the ways in which the Internet operates across the world. -- Methodologically and theoretically, it combines the lens of media anthropology and communication studies. This makes it a unique contribution to anthropology and communication studies, advancing as well growing scholarly interests in digital politics and online communication among sociologists, political scientists, international studies and development studies experts. -- The audience for the work is upper level undergraduates, graduate students, and scholars working in global communications, new media studies, international studies, anthropology and sociology as it relates to media and the Internet, and political science. The work would also appeal to media activists, NGOs engaged in hate speech interventions and peacebuilding, and governmental and media organizations.
