Diseno Organizacional Centrado En El Cliente

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Diseño organizacional centrado en el cliente

Author : Ernesto Barrera Duque
Publisher : Ecoe Ediciones
ISBN 13 : 9581203923
Total Pages : 332 pages
Book Rating : 4.5/5 (812 download)

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Book Synopsis Diseño organizacional centrado en el cliente by : Ernesto Barrera Duque

Download or read book Diseño organizacional centrado en el cliente written by Ernesto Barrera Duque and published by Ecoe Ediciones. This book was released on 2013-01-01 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Esta obra identifica el contenido y las relaciones entre las variables de la temática planteada. Los hallazgos se basan en un estudio empírico realizado con tres empresas sociales latinoamericanas de alto desempeño, donde se identificaron: la propuesta de valor ofrecida a los clientes y la red de valor en la cual estaban inmersas. Estos aspectos son la base para identificar seis categorías clave del diseño organizacional: la estrategia, la capacidad directiva, la cultura y la identidad organizacional, el gobierno organizacional activo, el talento humano comprometido y la interacción humana comercial personalizada, todo esto, enfocado a la configuración y creación de valor para los clientes.

Diseño organizacional centrado en el cliente [recurso electrónico]

Author : Ernesto Barrera Duque
Publisher :
ISBN 13 : 9789586488686
Total Pages : 332 pages
Book Rating : 4.4/5 (886 download)

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Book Synopsis Diseño organizacional centrado en el cliente [recurso electrónico] by : Ernesto Barrera Duque

Download or read book Diseño organizacional centrado en el cliente [recurso electrónico] written by Ernesto Barrera Duque and published by . This book was released on 2013 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: En este libro la interacción con el cliente es la fuente esencial para el diseño de la organización. La entrega de valor en el momento del contacto, en el despliegue de la relación entre analista de crédito y microempresario, es lo que he denominado "interacción humana comercial personalizada", uno de los hallazgos más importantes de esta investigación.

Lean Thinking

Author : James P. Womack
Publisher : Simon and Schuster
ISBN 13 : 1471111008
Total Pages : 365 pages
Book Rating : 4.4/5 (711 download)

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Book Synopsis Lean Thinking by : James P. Womack

Download or read book Lean Thinking written by James P. Womack and published by Simon and Schuster. This book was released on 2013-09-26 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called 'lean thinking' to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.

Revista de Fomento Social

Author :
Publisher :
ISBN 13 :
Total Pages : 516 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Revista de Fomento Social by :

Download or read book Revista de Fomento Social written by and published by . This book was released on 2000 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Realizing the Abidjan Principles on the Right to Education

Author : Frank Adamson
Publisher : Edward Elgar Publishing
ISBN 13 : 1839106034
Total Pages : 296 pages
Book Rating : 4.8/5 (391 download)

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Book Synopsis Realizing the Abidjan Principles on the Right to Education by : Frank Adamson

Download or read book Realizing the Abidjan Principles on the Right to Education written by Frank Adamson and published by Edward Elgar Publishing. This book was released on 2021-05-28 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book analyses the process of the first adoption of guiding human rights principles for education, the Abidjan Principles. It explains the development of the Abidjan Principles, including their articulation of the right to education, the state obligation to provide quality public education, and the role of private actors in education.

Organizational Behavior

Author : Don Hellriegel
Publisher :
ISBN 13 : 9780324069563
Total Pages : 0 pages
Book Rating : 4.0/5 (695 download)

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Book Synopsis Organizational Behavior by : Don Hellriegel

Download or read book Organizational Behavior written by Don Hellriegel and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational Behavior is designed to help students, professionals, and managers develop the competencies and skills that are needed to effectively contribute to an organization. This proven text's strengths lie in its classic research, coverage of contemporary and emerging OB topics, and excellent case selection. Throughout the text, seven core competencies-Managing Self, Managing Diversity, Managing Ethics, Managing Across Cultures, Managing Teams, Managing Communications, and Managing Change-are emphasized and illustrated for the student.

Enhancing Synergies in a Collaborative Environment

Author : Pablo Cortés
Publisher : Springer
ISBN 13 : 3319140787
Total Pages : 370 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Enhancing Synergies in a Collaborative Environment by : Pablo Cortés

Download or read book Enhancing Synergies in a Collaborative Environment written by Pablo Cortés and published by Springer. This book was released on 2015-02-04 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a selection of the best papers presented at the 8th International Conference on Industrial Engineering and Industrial Management, XX International Conference on Industrial Engineering and Operations Management, and International IIE Conference 2014, hosted by ADINGOR, ABEPRO and the IIE, whose mission is to promote links between researchers and practitioners from different branches, to enhance an interdisciplinary perspective of industrial engineering and management. The conference topics covered: operations research, modelling and simulation, computer and information systems, operations research, scheduling and sequencing, logistics, production and information systems, supply chain and logistics, transportation, lean management, production planning and control, production system design, reliability and maintenance, quality management, sustainability and eco-efficiency, marketing and consumer behavior, business administration and strategic management, economic and financial management, technological and organizational innovation, strategy and entrepreneurship, economics engineering, enterprise engineering, global operations and cultural factors, operations strategy and performance, management social responsibility, environment and sustainability. This book will be of interest to researchers and practitioners working in any of the fields mentioned above.

The Optional Protocol to the International Covenant on Economic, Social and Cultural Rights: A Commentary

Author : Catarina de Albuquerque
Publisher : PULP
ISBN 13 : 192053850X
Total Pages : 404 pages
Book Rating : 4.9/5 (25 download)

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Book Synopsis The Optional Protocol to the International Covenant on Economic, Social and Cultural Rights: A Commentary by : Catarina de Albuquerque

Download or read book The Optional Protocol to the International Covenant on Economic, Social and Cultural Rights: A Commentary written by Catarina de Albuquerque and published by PULP. This book was released on 2016-12-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Participant Observation

Author : Danny L. Jorgensen
Publisher : SAGE Publications
ISBN 13 : 1483389340
Total Pages : 140 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Participant Observation by : Danny L. Jorgensen

Download or read book Participant Observation written by Danny L. Jorgensen and published by SAGE Publications. This book was released on 1989-02-01 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: While providing an introduction to basic principles and strategies, Participant Observation also explores the philosophy and methodology underlying the actual practice of participant observation. Taking a thoroughly practical approach to the methods of participant observation, Danny L. Jorgensen illustrates these methods with both classic and current research studies. By using the materials in this book, the reader can begin conducting participant observation research on their own.

Made to Serve

Author : Timothy Baines
Publisher : John Wiley & Sons
ISBN 13 : 1118585283
Total Pages : 277 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Made to Serve by : Timothy Baines

Download or read book Made to Serve written by Timothy Baines and published by John Wiley & Sons. This book was released on 2013-04-09 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Harm Reduction Psychotherapy

Author : Andrew Tatarsky
Publisher : Jason Aronson
ISBN 13 : 1461628709
Total Pages : 392 pages
Book Rating : 4.4/5 (616 download)

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Book Synopsis Harm Reduction Psychotherapy by : Andrew Tatarsky

Download or read book Harm Reduction Psychotherapy written by Andrew Tatarsky and published by Jason Aronson. This book was released on 2007-06-10 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. Harm reduction is a framework for helping drug and alcohol users who cannot or will not stop completely—the majority of users—reduce the harmful consequences of use. Harm reduction accepts that abstinence may be the best outcome for many but relaxes the emphasis on abstinence as the only acceptable goal and criterion of success. Instead, smaller incremental changes in the direction of reduced harmfulness of drug use are accepted. This book will show how these simple changes in emphasis and expectation have dramatic implications for improving the effectiveness of psychotherapy in many ways. From the Foreword by Alan Marlatt, Ph.D.: “This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. In his introduction, Andrew Tatarsky describes harm reduction as a new paradigm for treating drug and alcohol problems. Some would say that harm reduction embraces a paradigm shift in addiction treatment, as it has moved the field beyond the traditional abstinence-only focus typically associated with the disease model and the ideology of the twelve-step approach. Others may conclude that the move toward harm reduction represents an integration of what Dr. Tatarsky describes as the “basic principles of good clinical practice” into the treatment of addictive behaviors. “Changing addiction behavior is often a complex and complicated process for both client and therapist. What seems to work best is the development of a strong therapeutic alliance, the right fit between the client and treatment provider. The role of the harm reduction therapist is closer to that of a guide, someone who can provide support an

SPIN® -Selling

Author : Neil Rackham
Publisher : Taylor & Francis
ISBN 13 : 1000111482
Total Pages : 253 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis SPIN® -Selling by : Neil Rackham

Download or read book SPIN® -Selling written by Neil Rackham and published by Taylor & Francis. This book was released on 2020-04-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

The Captive Sea

Author : Daniel Hershenzon
Publisher : University of Pennsylvania Press
ISBN 13 : 0812295366
Total Pages : 300 pages
Book Rating : 4.8/5 (122 download)

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Book Synopsis The Captive Sea by : Daniel Hershenzon

Download or read book The Captive Sea written by Daniel Hershenzon and published by University of Pennsylvania Press. This book was released on 2018-08-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Captive Sea, Daniel Hershenzon explores the entangled histories of Muslim and Christian captives—and, by extension, of the Spanish Empire, Ottoman Algiers, and Morocco—in the seventeenth century to argue that piracy, captivity, and redemption helped shape the Mediterranean as an integrated region at the social, political, and economic levels. Despite their confessional differences, the lives of captives and captors alike were connected in a political economy of ransom and communication networks shaped by Spanish, Ottoman, and Moroccan rulers; ecclesiastic institutions; Jewish, Muslim, and Christian intermediaries; and the captives themselves, as well as their kin. Hershenzon offers both a comprehensive analysis of competing projects for maritime dominance and a granular investigation of how individual lives were tragically upended by these agendas. He takes a close look at the tightly connected and ultimately failed attempts to ransom an Algerian Muslim girl sold into slavery in Livorno in 1608; the son of a Spanish marquis enslaved by pirates in Algiers and brought to Istanbul, where he converted to Islam; three Spanish Trinitarian friars detained in Algiers on the brink of their departure for Spain in the company of Christians they had redeemed; and a high-ranking Ottoman official from Alexandria, captured in 1613 by the Sicilian squadron of Spain. Examining the circulation of bodies, currency, and information in the contested Mediterranean, Hershenzon concludes that the practice of ransoming captives, a procedure meant to separate Christians from Muslims, had the unintended consequence of tightly binding Iberia to the Maghrib.

The Challenger Sale

Author : Matthew Dixon
Publisher : Penguin
ISBN 13 : 1101545895
Total Pages : 242 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis The Challenger Sale by : Matthew Dixon

Download or read book The Challenger Sale written by Matthew Dixon and published by Penguin. This book was released on 2011-11-10 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.

Research in Organizational Change and Development

Author : William A. Pasmore
Publisher : Emerald Group Publishing
ISBN 13 : 1781908915
Total Pages : 276 pages
Book Rating : 4.7/5 (819 download)

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Book Synopsis Research in Organizational Change and Development by : William A. Pasmore

Download or read book Research in Organizational Change and Development written by William A. Pasmore and published by Emerald Group Publishing. This book was released on 2013-07-12 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings new perspectives to classic issues in the field such as organizational complexity, change leadership, emotional intelligence and interorganizational change.

Strategic Play

Author : Jacqueline Lloyd Smith
Publisher :
ISBN 13 : 9781783240456
Total Pages : 90 pages
Book Rating : 4.2/5 (44 download)

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Book Synopsis Strategic Play by : Jacqueline Lloyd Smith

Download or read book Strategic Play written by Jacqueline Lloyd Smith and published by . This book was released on 2017-02-17 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of duck activities has a strong fun element, however, we do not want it to sound like it is all just fun. There is, in fact, a wealth of solid theory that forms the basis of why we developed this stream of uses for six bricks in business and learning environments. The idea of using playful methods for a range of purposes to generate innovative thinking is not new. For centuries, people have used artifacts like totems and puppets to tell stories and share information, beliefs, and knowledge. We also know that many facilitators and trainers are using tools such as design thinking and agile methodologies where prototyping and games play an important role in the processes of thinking and creating. Whatever your goal, using 3D models is a great facilitation tool. It allows you to lead people through a process where they are able to examine their inside world and relate these lessons to their work environment. These insights then lead to opportunities for further exploration and discovery and ultimately, more productive and effective communication.

Servitization in Industry

Author : Gunter Lay
Publisher : Springer
ISBN 13 : 3319069357
Total Pages : 351 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Servitization in Industry by : Gunter Lay

Download or read book Servitization in Industry written by Gunter Lay and published by Springer. This book was released on 2014-06-13 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book summarizes the “interim result” of the servitization activities in manufacturing industries. While the early literature on servitization tended to stress only its advantages, more recently, scholars have also started to refer to the challenges associated with servitization. This book attempts to give a balanced picture of servitization. The book is structured in four parts: Part I introduces the topic by presenting the most recent academic discussion about servitization and uses an empirical analysis to show the degree of servitization across Europe. The results of this analysis are then compared to the discussion in the literature. This comparison highlights the existing discrepancies between the rather euphoric literature and the more skeptical practical experience. The second and third parts attempt to explain these discrepancies by taking as a starting point the assumption that servitization recommendations have to consider the heterogeneity of the manufacturing sector and the capabilities of the provider. Part II presents articles which analyze the specific characteristics of different sectors with their barriers and potentials and presents frameworks for a successful servitization of the core sectors in European manufacturing industries which include, e.g. aeronautics, automotive, ICT, chemical industries, pulp and paper industries and different engineering sectors. Part III focuses on companies’ capabilities which are necessary for successful servitization. These include strategic management, marketing, organization, innovation, engineering, human resources, controlling, quality and networks. All the contributions in parts II and III add up to a detailed picture of servitization for sectors and functions and indicate the practical implications for enterprises in manufacturing industries. The fourth part concludes the book with a chapter summarizing the findings and giving an outlook of servitization in manufacturing industries, its challenges and future developments.