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Author : Lawrence J. Gitman
Publisher :
ISBN 13 : 9781998109319
Total Pages : 0 pages
Book Rating : 4.1/5 (93 download)
Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2023-05-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Hayes
Publisher : Routledge
ISBN 13 : 1134587333
Total Pages : 322 pages
Book Rating : 4.1/5 (345 download)
Download or read book Interpersonal Skills at Work written by John Hayes and published by Routledge. This book was released on 2002-09-11 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309217903
Total Pages : 154 pages
Book Rating : 4.3/5 (92 download)
Download or read book Assessing 21st Century Skills written by National Research Council and published by National Academies Press. This book was released on 2011-10-16 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstract reasoning, and personal services seem to be growing. The modern workplace requires workers to have broad cognitive and affective skills. Often referred to as "21st century skills," these skills include being able to solve complex problems, to think critically about tasks, to effectively communicate with people from a variety of different cultures and using a variety of different techniques, to work in collaboration with others, to adapt to rapidly changing environments and conditions for performing tasks, to effectively manage one's work, and to acquire new skills and information on one's own. The National Research Council (NRC) has convened two prior workshops on the topic of 21st century skills. The first, held in 2007, was designed to examine research on the skills required for the 21st century workplace and the extent to which they are meaningfully different from earlier eras and require corresponding changes in educational experiences. The second workshop, held in 2009, was designed to explore demand for these types of skills, consider intersections between science education reform goals and 21st century skills, examine models of high-quality science instruction that may develop the skills, and consider science teacher readiness for 21st century skills. The third workshop was intended to delve more deeply into the topic of assessment. The goal for this workshop was to capitalize on the prior efforts and explore strategies for assessing the five skills identified earlier. The Committee on the Assessment of 21st Century Skills was asked to organize a workshop that reviewed the assessments and related research for each of the five skills identified at the previous workshops, with special attention to recent developments in technology-enabled assessment of critical thinking and problem-solving skills. In designing the workshop, the committee collapsed the five skills into three broad clusters as shown below: Cognitive skills: nonroutine problem solving, critical thinking, systems thinking Interpersonal skills: complex communication, social skills, team-work, cultural sensitivity, dealing with diversity Intrapersonal skills: self-management, time management, self-development, self-regulation, adaptability, executive functioning Assessing 21st Century Skills provides an integrated summary of the presentations and discussions from both parts of the third workshop.
Author : Elissa Thompson
Publisher : The Rosen Publishing Group, Inc
ISBN 13 : 1725347148
Total Pages : 64 pages
Book Rating : 4.7/5 (253 download)
Download or read book Develop Your Interpersonal Skills at Work written by Elissa Thompson and published by The Rosen Publishing Group, Inc. This book was released on 2019-12-15 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Establishing professional relationships is an important part of building a career. With this enlightening resource, readers will be ready to wow their boss and peers with their commitment to teamwork. This insightful read will clearly explain how to communicate in an effective manner, all while being assertive, influential, and cooperative. Readers will find step-by-step guides on how to negotiate and how to handle conflict in a professional, respectful, and direct manner. Teens will be empowered to speak up at work, make friends, and take their career to the next level.
Author : Ginger Levin DPA, PMP, PgMP
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1567263151
Total Pages : 310 pages
Book Rating : 4.5/5 (672 download)
Download or read book Interpersonal Skills for Portfolio, Program, and Project Managers written by Ginger Levin DPA, PMP, PgMP and published by Berrett-Koehler Publishers. This book was released on 2010-08-01 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.
Author : Paula Beesley
Publisher : SAGE
ISBN 13 : 1526417782
Total Pages : 201 pages
Book Rating : 4.5/5 (264 download)
Download or read book Developing Your Communication Skills in Social Work written by Paula Beesley and published by SAGE. This book was released on 2017-09-25 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals.
Author : David L. Lewis
Publisher : Independently Published
ISBN 13 : 9781092221221
Total Pages : 246 pages
Book Rating : 4.2/5 (212 download)
Download or read book Communication in the Workplace: A Practical Guide to Improve Interpersonal Communication in the Workplace for Better Environment, Client Relationships written by David L. Lewis and published by Independently Published. This book was released on 2019-03-31 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Improve Your Communication Skills in the Workplace, Organization and in Your Personal Life Good communication is an important skill in any environment, organization with human interactions. moreover, when it comes to communication in the business, effective communication is an integral element to business success. This book contains: Internal Workplace Communication External Workplace Communication Group Workplace Communication How to Communicate Effectively at Work How to Deal with a Difficult Boss and Still Keep Your Job Choosing to Get Better at Explaining Things At Work Steps of Developing Effective Workplace Communication Skills Techniques to Develop and Display Open-mindedness, Empathy and Respect in Workplace Communication Workplace Communication Techniques And more In any organizations, good communication isn't just about resolving conflict. Good communication is an important elements in client relationships, profitability, team effectiveness, and employee engagement. Building healthy working relationships is vital to any business success. A major part of this is understanding your own personal communication style, how you can influence other people, and how to use your communication style to create effective business relationship and it isn¡ ̄t just about being able to more accurately speaking and concisely present your thought and ideas. It¡ ̄s also not just about resolving conflict or creating a more positive team environment it is essential to sales, client relationships, better team environment, company culture, employee and team management engagement. The most comprehensive guide for interpersonal communication in the workplace for better productive environment, client relationships, team development, and employee engagement! Order Communication in the workplace Book, and learn to write more effectively, communicate with customers and employees, and craft compelling communication plans and proposals, as well as communication skills training for difficult situations, such as dealing and managing.
Author : Mel Silberman
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609943724
Total Pages : 229 pages
Book Rating : 4.6/5 (99 download)
Download or read book PeopleSmart written by Mel Silberman and published by Berrett-Koehler Publishers. This book was released on 2000-06-12 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
Author : Clifford Whitcomb
Publisher : John Wiley & Sons
ISBN 13 : 1118514203
Total Pages : 164 pages
Book Rating : 4.1/5 (185 download)
Download or read book Effective Interpersonal and Team Communication Skills for Engineers written by Clifford Whitcomb and published by John Wiley & Sons. This book was released on 2012-12-20 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs. Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges. This career-enhancing handbook: Presents communication skills for both technical issues and social situations in an engineering context Breaks skills down to elemental usage forms as microskills Includes plenty of practice exercises, case studies, and self-assessment tools Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation Features a direct, user-friendly, practice-oriented format Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.
Author : Paula Beesley
Publisher : SAGE
ISBN 13 : 1526417766
Total Pages : 253 pages
Book Rating : 4.5/5 (264 download)
Download or read book Developing Your Communication Skills in Social Work written by Paula Beesley and published by SAGE. This book was released on 2017-09-25 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Key features: - Wide range of case studies from an array of service areas and user groups - Reflective tasks and questions to stimulate critical thinking and discussion - Skills audits to test where your strengths are and areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.
Author : Jim McGriff, Jr
Publisher :
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4.7/5 (442 download)
Download or read book The First Line Manager written by Jim McGriff, Jr and published by . This book was released on 2021-04-26 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why should you want to read my book? I was a first-line manager of several businesses for over 40 years. There has been many changes in attitudes and business practices over these years. Therefore, I believe this saying is true "experience is the best teacher, it just costs too much." It is my wish that my experience and my stories will save you time and money. My life changed when I became a manager. I was sandwiched between managers making a career and employees making a living. First-line managers are the backbone of a business. These managers are usually the only ones who understand what it takes to make a product or provide a service. They are the ones on the shop floor or customer service office who keep the company in business day to day, hour to hour. If someone in middle or upper management is absent, no problem, the business will still function on the first line. However, when first-line managers are absent, some part of the plant or service process will suffer, and thus, the business. When the production line or the service line backs-up or slows down, the company expects the first-line manager to get it moving again. First-line managers stand in the gap between the business and the customer. They are the deal-makers in any business. Here are confidential comments on management surveys made by my team members. These are the blurbs that count most for the evaluation of my management style. Team member comments: Comments exactly as given on upward and 360 surveys.GREAT DECISION MAKER TAKES INITIATIVE PEOPLE ORIENTEDForward vision always learning Honest, good listener, provides employee empowerment Knowledgeable - Honest / Fair - DedicatedVery knowledgeable of companies business, has wise visions very courteousGood communicatorDependability Cares about Company and peopleJim handles a changing environment well. He tries to help with difficult situationsDedicated to what he is doing prompt in getting answers to problemsDedicated knowledge of APCo COMPANYHere is my last evaluation: As a manager/supervisor, you are especially good at... employee comments: Allowing us to manage ourselves as a group. He is our leader, but he does not dictate. If we come up with a solution to a problem that affects us as a group, he allows us to handle it as long as we as a group agree on it.He's an excellent leader.Empowerment and EncouragementListening to employees problems and working with us when we have personal needs> Following through with special request & projects. Jim is a wonderful supervisor whom I feel truly cares for his employees, as a co-worker & a person. He is someone I know I can count on.> ACTING IN A PROFESSIONAL MANNER, ALWAYS MAKES DECISION THAT'S BEST FOR THE WHOLE WORK GROUP, AND ALWAYS WILLING TO GO THE EXTRA MILE TO GET THE JOB DONE. I CAN TRULY SAY, I FEEL BLESSED TO HAVE JIM AS MY SUPERVISOR. HE IS DOING AN EXCELLENT JOB. I AM VERY GLAD HE IS APART OF OUR WORK GROUP.
Author : Robert Bolton
Publisher : Simon and Schuster
ISBN 13 : 0731811283
Total Pages : 324 pages
Book Rating : 4.7/5 (318 download)
Download or read book People Skills written by Robert Bolton and published by Simon and Schuster. This book was released on 2011-11-29 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
Author : Henry Lee
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781986078665
Total Pages : 42 pages
Book Rating : 4.0/5 (786 download)
Download or read book Interpersonal Skills written by Henry Lee and published by Createspace Independent Publishing Platform. This book was released on 2018-03-09 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the aim of connecting you better with other people, Interpersonal Skills: How to Develop Interpersonal Skills for Work and Home focuses on improving your interpersonal skills, so you can use these skills in developing stronger personal and professional relationships. The book will aid you in assessing numerous people interactions while providing you with the appropriate reactions and responses to each. In addition, this book will help you in forming new affairs and at the same time, assist you in preserving existing ones. The book will serve as an instrumental guide for you in nourishing and strengthening your relationship with other peopleTable of ContentsIntroductionYour Interpersonal SkillsImproving Your Interpersonal SkillsVerbal Communication Skills: Your Way With WordsNon-Verbal Communication Skills: Your Body LanguageListening Skills: Shut Up and ListenDecision Making Skills: Ensuring Done DealsNegotiation Skills: Finding a Common Ground with OthersAssertion Skills - Respect Begets RespectCooperation and Collaboration Skills: There is No "I" in TeamProblem Solving Skills: Working with Grace under PressureSelf-Management Skills: The Personal in Interpersonal
Author : Dale Carnegie
Publisher : Sristhi Publishers & Distributors
ISBN 13 : 8194790891
Total Pages : 272 pages
Book Rating : 4.1/5 (947 download)
Download or read book How to Win Friends and Influence People written by Dale Carnegie and published by Sristhi Publishers & Distributors. This book was released on 2020-10-12 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel stuck in life, not knowing how to make it more successful? Do you wish to become more popular? Are you craving to earn more? Do you wish to expand your horizon, earn new clients and win people over with your ideas? How to Win Friends and Influence People is a well-researched and comprehensive guide that will help you through these everyday problems and make success look easier. You can learn to expand your social circle, polish your skill set, find ways to put forward your thoughts more clearly, and build mental strength to counter all hurdles that you may come across on the path to success. Having helped millions of readers from the world over achieve their goals, the clearly listed techniques and principles will be the answers to all your questions.
Author : Donna Hardina, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826108121
Total Pages : 512 pages
Book Rating : 4.8/5 (261 download)
Download or read book Interpersonal Social Work Skills for Community Practice written by Donna Hardina, PhD and published by Springer Publishing Company. This book was released on 2012-07-23 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models
Author : Perry MCINTOSH
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761215115
Total Pages : 226 pages
Book Rating : 4.7/5 (612 download)
Download or read book Interpersonal Communication Skills in the Workplace written by Perry MCINTOSH and published by AMACOM Div American Mgmt Assn. This book was released on 2008-07-10 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Author : Vanessa Van Edwards
Publisher : Penguin
ISBN 13 : 0399564500
Total Pages : 288 pages
Book Rating : 4.3/5 (995 download)
Download or read book Captivate written by Vanessa Van Edwards and published by Penguin. This book was released on 2017-04-25 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.
