Desktop Support Crash Course

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Desktop Support Crash Course

Author : Rob Botwright
Publisher :
ISBN 13 : 9781839387401
Total Pages : 0 pages
Book Rating : 4.3/5 (874 download)

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Book Synopsis Desktop Support Crash Course by : Rob Botwright

Download or read book Desktop Support Crash Course written by Rob Botwright and published by . This book was released on 2024-03-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ��️ Desktop Support Crash Course Bundle! ��️ Are you ready to take your IT skills to the next level? Introducing the Desktop Support Crash Course bundle, your ultimate guide to mastering technical problem-solving and network troubleshooting. �� With four comprehensive books packed with practical knowledge and expert insights, this bundle is your roadmap to becoming a desktop support superstar. �� Book 1: Desktop Support Essentials Get started with the basics! Learn how to troubleshoot common hardware and software issues like a pro. From diagnosing system errors to resolving user problems, this beginner's guide has you covered. �� Book 2: Mastering Network Basics Unlock the secrets of networking fundamentals! Dive into IP addressing, subnetting, and network device configuration to ensure seamless connectivity in any environment. �� Book 3: Advanced Desktop Support Strategies Ready to level up? Delve deep into system diagnostics and advanced troubleshooting techniques. Discover how to analyze system logs, tune performance, and tackle complex hardware challenges with confidence. �� Book 4: Expert-Level Network Troubleshooting Become a networking ninja! Explore advanced protocols, packet analysis, and network security strategies to resolve even the trickiest issues. With insider tips and pro tricks, you'll be ready to conquer any network problem. �� What You'll Learn: - Troubleshooting principles and methodologies - Fundamental networking concepts - System diagnostics and performance tuning - Advanced network troubleshooting techniques Don't miss out on this opportunity to become a desktop support expert! Grab your copy of the Desktop Support Crash Course bundle today and take the first step toward a rewarding career in IT support. ��

Desktop Support Crash Course

Author : ROB BOTWRIGHT
Publisher : Rob Botwright
ISBN 13 : 1839387394
Total Pages : 242 pages
Book Rating : 4.8/5 (393 download)

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Book Synopsis Desktop Support Crash Course by : ROB BOTWRIGHT

Download or read book Desktop Support Crash Course written by ROB BOTWRIGHT and published by Rob Botwright. This book was released on 101-01-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: 🖥️ Desktop Support Crash Course Bundle! 🛠️ Are you ready to take your IT skills to the next level? Introducing the Desktop Support Crash Course bundle, your ultimate guide to mastering technical problem-solving and network troubleshooting. 🚀 With four comprehensive books packed with practical knowledge and expert insights, this bundle is your roadmap to becoming a desktop support superstar. 🌟 📘 Book 1: Desktop Support Essentials Get started with the basics! Learn how to troubleshoot common hardware and software issues like a pro. From diagnosing system errors to resolving user problems, this beginner's guide has you covered. 📗 Book 2: Mastering Network Basics Unlock the secrets of networking fundamentals! Dive into IP addressing, subnetting, and network device configuration to ensure seamless connectivity in any environment. 📙 Book 3: Advanced Desktop Support Strategies Ready to level up? Delve deep into system diagnostics and advanced troubleshooting techniques. Discover how to analyze system logs, tune performance, and tackle complex hardware challenges with confidence. 📕 Book 4: Expert-Level Network Troubleshooting Become a networking ninja! Explore advanced protocols, packet analysis, and network security strategies to resolve even the trickiest issues. With insider tips and pro tricks, you'll be ready to conquer any network problem. 🔍 What You'll Learn: · Troubleshooting principles and methodologies · Fundamental networking concepts · System diagnostics and performance tuning · Advanced network troubleshooting techniques 🎓 Who Is This Bundle For? · Aspiring IT professionals seeking to enter the desktop support field · Experienced desktop support technicians looking to expand their skills · Network administrators and IT professionals responsible for troubleshooting complex network issues 💼 Why Choose This Bundle? · Comprehensive coverage of desktop support and network troubleshooting topics · Practical, real-world examples and scenarios to reinforce learning · Insider tips and expert advice from industry professionals · Perfect for self-paced learning or as a reference guide for on-the-job challenges Don't miss out on this opportunity to become a desktop support expert! Grab your copy of the Desktop Support Crash Course bundle today and take the first step toward a rewarding career in IT support. 💻🔧

Help Desk Manager's Crash Course

Author : Phil Gerbyshak
Publisher :
ISBN 13 : 9781439258088
Total Pages : 0 pages
Book Rating : 4.2/5 (58 download)

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Book Synopsis Help Desk Manager's Crash Course by : Phil Gerbyshak

Download or read book Help Desk Manager's Crash Course written by Phil Gerbyshak and published by . This book was released on 2009-11-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's a saying that wisdom is what experience and a love of learning teaches you. There's another saying that genius is knowing how to hide your sources.They're both right.In Help Desk Manager's Crash Course, you'll find the shared experience of two of the industry's most well-known practitioners. Phil Gerbyshak and Jeffrey M. Brooks offer an easy to read-and ready to implement-source for the new manager, or a great refresher for the seasoned one. Their combination of expertise and easy-to-grasp teaching veers something close to genius for a support desk reference, so it's no surprise that HDI training leaders like Rick Joslin say "Gerbyshak and Brooks have done it again!"When it comes to the taller tasks facing a new manager, there's the kind of wisdom you need: How do I interview and hire quality people? How can I delegate effectively? What makes a great team, and great team-work, in the fast-paced environment of help-desks and the support field? These all-important chapters make the book an ideal choice to include in any hiring package for new managers.Phil and Jeff's unique insight will be obvious to the seasoned manager, too. Sections on measuring and managing performance, along with easy to implement metrics, will serve the newbie and the sage equally well. You'll find a clear and thoughtful discussion of a vital but often overlooked skill: designing appraisals that encourage improvement rather than suspicion or resistance.Crafted in an approachable style and format, Help Desk Manager's Crash Course doesn't tell, it shows. Via clear example and revealing anecdote, Phil and Jeff demonstrate that the job of a help desk manager can be a satisfying role built around a magnetic idea: a few simple metrics, a great attitude, and enabling others to succeed are a manager's biggest secret.

Crash Course in eBooks

Author : Michele McGraw
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1610698630
Total Pages : 145 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Crash Course in eBooks by : Michele McGraw

Download or read book Crash Course in eBooks written by Michele McGraw and published by Bloomsbury Publishing USA. This book was released on 2016-10-11 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to know about eBooks is explained in this holistic guide to a new world of readingfrom selection and curation of an eBook collection to training and support for staff and patrons. EBooks are a must for today's libraries, making this introduction indispensable for those who have yet to delve into the ever-expanding universe of downloadable material. This "crash course" is an easy-to-use, hands-on approach that will simplify the decision and implementation processes. It introduces you to eBooks and eReading and covers the many issues surrounding eBooks in circulating libraries including technology, acquisition, and training. You'll learn how to launch a program, what to buy, how to let your public know you've added eBooks to your collection, and how to circulate the materials. The guide will also help you with decisions like vendor selection, how many eBooks to purchase, which delivery platforms to employ, how best to offer access, and licensing agreements. Chapters can be consulted as stand-alone overviews of key areas, or the book can be used as a source of holistic instruction. While it will be especially useful to small or rural circulating libraries, including public libraries, school libraries, and specialty libraries that may have a small staff responsible for all aspects of library service, tips on things like promoting an eBook collection are pertinent to enhancing any collection.

IT Manager's Handbook

Author : Bill Holtsnider
Publisher : Elsevier
ISBN 13 : 0123914051
Total Pages : 361 pages
Book Rating : 4.1/5 (239 download)

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Book Synopsis IT Manager's Handbook by : Bill Holtsnider

Download or read book IT Manager's Handbook written by Bill Holtsnider and published by Elsevier. This book was released on 2012-03-30 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world. This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges. This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management. Manage your enterprise’s new level of connectivity with a NEW chapter covering social media, handheld devices, and more Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line Integrate mobile applications into your company’s strategy Manage the money, including topics such as department budgets and leasing versus buying Work with your "customers", whomever those might be for your IT shop Hire, train, and manage your team and their projects so that you come in on time and budget Secure your systems to face some of today's most challenging security challenges

Executive MBA in IT - City of London College of Economics - 12 months - 100% online / self-paced

Author : City of London College of Economics
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 6786 pages
Book Rating : 4./5 ( download)

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Book Synopsis Executive MBA in IT - City of London College of Economics - 12 months - 100% online / self-paced by : City of London College of Economics

Download or read book Executive MBA in IT - City of London College of Economics - 12 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 6786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview An MBA in information technology (or a Master of Business Administration in Information Technology) is a degree that will prepare you to be a leader in the IT industry. Content - Managing Projects and IT - Information Systems and Information Technology - IT Manager's Handbook - Business Process Management - Human Resource Management - Principles of Marketing - The Leadership - Just What Does an IT Manager Do? - The Strategic Value of the IT Department - Developing an IT Strategy - Starting Your New Job - The First 100 Days etc. - Managing Operations - Cut-Over into Operations - Agile-Scrum Project Management - IT Portfolio Management - The IT Organization etc. - Introduction to Project Management - The Project Management and Information Technology Context - The Project Management Process Groups: A Case Study - Project Integration Management - Project Scope Management - Project Time Management - Project Cost Management - Project Quality Management - Project Human Resource Management - Project Communications Management - Project Risk Management - Project Procurement Management - Project Stakeholder Management - 50 Models for Strategic Thinking - English Vocabulary For Computers and Information Technology Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

PM Crash Course for IT Professionals

Author : Rita Mulcahy
Publisher : Cisco Press
ISBN 13 : 0132702975
Total Pages : 417 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis PM Crash Course for IT Professionals by : Rita Mulcahy

Download or read book PM Crash Course for IT Professionals written by Rita Mulcahy and published by Cisco Press. This book was released on 2005-10-01 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-world project management tools and techniques you can start using today! IT professionals are often faced with extremely challenging project deployments, as well as initiatives that are mission-critical to their organizations. For IT project managers, a strong understanding of the discipline of project management can be invaluable—both to success with individual projects and to their overall careers. However, most books and training materials on project management pay little or no attention to the unique challenges IT project managers face. PM Crash CourseTM for IT Professionals is full of project management tools that you can apply immediately to your IT projects—to deliver them on time, on budget, and with fewer headaches. Authored by world-renowned project management trainer Rita Mulcahy, this book will help you get your IT projects back on track using proven, real-world project management tools and techniques. This revolutionary Course in a Book® covers the basics of project management, including planning, scheduling, budgeting, and more. It also moves beyond the basics to cover a number of real-world project management tools and techniques for IT initiatives. The authors provide indispensable practical checklists, templates, and exercises to reinforce your learning of these concepts. The book includes dozens of tricks, insights, and contributions from real project managers sharing what has made a difference for them when managing real-world projects. If you are looking for easy-to-use tools and processes to make an immediate impact on your current IT project, PM Crash CourseTM for IT Professionals is the resource for you. Rita Mulcahy, PMP, founder and CEO of RMC Project Management, is the most popular project management author in the world. Since 1991, hundreds of thousands of project managers have utilized her 30+ best-selling books and resources to expand their project management knowledge and further their careers. Real-World Issues Covered: • Understanding why IT projects fail--—and preventing failure • Defining effective IT project charters and requirements • Organizing IT roadmaps into manageable projects • Capturing, creating, and using historical data • Establishing “soft” and “hard” project metrics and milestones • Defining project scope, and avoiding scope creep • Identifying and managing stakeholders and expectations • Choosing the right PM tools for your needs—including in-house, hosted, and cloud-based solutions

EMT Crash Course with Online Practice Test, 2nd Edition

Author : Christopher Coughlin
Publisher : Research & Education Assoc.
ISBN 13 : 0738612359
Total Pages : 402 pages
Book Rating : 4.7/5 (386 download)

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Book Synopsis EMT Crash Course with Online Practice Test, 2nd Edition by : Christopher Coughlin

Download or read book EMT Crash Course with Online Practice Test, 2nd Edition written by Christopher Coughlin and published by Research & Education Assoc.. This book was released on 2018-01-05 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: REA's EMT Crash Course® is the only book of its kind for the last-minute studier or any prospective Emergency Medical Technician who wants a quick refresher before taking the NREMT Certification Exam. Targeted, Focused Review - Study Only What You Need to Know Written by an EMS Program Director and NREMT paramedic with 30 years of experience, EMT Crash Course® relies on the author's careful analysis of the exam's content and actual test questions. It covers only the information tested on the exam, so you can make the most of your valuable study time. Our fully indexed targeted review covers all the official test categories including airway, ventilation, oxygenation, trauma, cardiology, medical, and EMS operations and is packed with practice questions and answers at the end of each chapter. Also included are tips and insights on résumé building, information on finding additional training opportunities, and more. Expert Test-taking Strategies Our experienced EMT author explains the structure of the NREMT Certification Exam, so you know what to expect on test day. He also shares detailed question-level strategies and shows you the best way to answer questions. By following our expert tips and advice, you can score higher on every section of the exam. Must-know Key Terms Knowing the right medical terminology can make a real difference in your test score. That's why we cover more than 400 EMT terms you need to know before you take your exam. Full-length Online Practice Exam The book comes with a true-to-format online practice test with diagnostic feedback, topic-level scoring, and detailed answer explanations to help students gauge their test-readiness. No matter how or when you prepare for the EMT exam, REA's EMT Crash Course® will show you how to study efficiently and strategically, so you can get a great score!

Crash Course in Library Budgeting and Finance

Author : Leslie Edmonds Holt
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 238 pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis Crash Course in Library Budgeting and Finance by : Leslie Edmonds Holt

Download or read book Crash Course in Library Budgeting and Finance written by Leslie Edmonds Holt and published by Bloomsbury Publishing USA. This book was released on 2016-08-22 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Concise, informative, and well-indexed, this book helps readers get the "big picture" as well as the considerable number of details involved in managing the finances for a library. For all libraries, money is critical to decision-making about technology, staffing, and collections. As a result, informed budgeting is critically important for any library to succeed. This book explains library finance in a practical, engaging way, using examples of real situations in different types of libraries to teach key points. Written by authors with years of experience in budgeting and financial planning within a variety of library settings and in teaching library management or fundraising at the university level, Crash Course in Library Budgeting and Finance makes it painless to learn how to properly manage money in any library environment. The book addresses the entire process of financial planning, from a general, conceptual overview of library budgeting to the details of generating and spending income, and describes best practices for implementing financial controls. Subjects covered include building construction and capital projects, fund raising, capital campaigns, moving to fee-based services, extending and developing earned income, financial best practices, and assessment and evaluation. The authors also make recommendations regarding when and how to share relevant financial information throughout the organization and with constituents throughout the book.

AP® Computer Science Principles Crash Course

Author : Jacque Corricelli
Publisher : Research & Education Assoc.
ISBN 13 : 0738612340
Total Pages : 306 pages
Book Rating : 4.7/5 (386 download)

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Book Synopsis AP® Computer Science Principles Crash Course by : Jacque Corricelli

Download or read book AP® Computer Science Principles Crash Course written by Jacque Corricelli and published by Research & Education Assoc.. This book was released on 2018-02-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: AP® Computer Science Principles Crash Course® A Higher Score in Less Time! REA's AP® Computer Science Principles Crash Course® is the top choice for the last-minute studier or any Computer Science Principles student who wants a quick refresher on the course. Are you crunched for time? Have you started studying for your Advanced Placement® Computer Science Principles exam yet? How will you memorize everything you need to know before the test? Do you wish there was a fast and easy way to study for the exam AND boost your score? If this sounds like you, don't panic. REA's Crash Course for AP® Computer Science Principles is just what you need. Our Crash Course gives you: Targeted Review - Study Only What You Need to Know. The review is based on an in-depth analysis of the AP® Computer Science Principles course description outline and sample AP® test questions. It covers only the information tested on the exam, so you can make the most of your valuable study time. Expert Test-taking Strategies and Advice. Written by Jacqueline Corricelli, an award-winning AP® Computer Science Principles teacher and test development expert, the book gives you the topics and critical context that will matter most on exam day. Crash Course® relies on the author’s extensive analysis of the test’s structure and content. By following her advice, you can boost your score. REA's Online Practice Exam. Are you ready for your exam? Take REA's practice exam and find out. You'll get the benefits of timed testing, detailed explanations of answers, and automatic scoring analysis. Our practice exam is balanced to include every topic and type of question found on the actual AP® exam, so you'll be confident on test day. Whether you're cramming for the exam or reinforcing what you learn as you go through the course, this is the study guide every AP® Computer Science Principles student must have. About the Author Jacqueline Corricelli earned her B.A. in Mathematics and Statistics from the University of Connecticut and her M.S. in Mathematics Secondary Education at Westfield State University in Massachusetts. In 2013, she received the Presidential Award for Excellence in Mathematics and Science Teaching, the United States' highest honor for K-12 teachers of mathematics and science (including computer science). In 2017, she was one of just 10 teachers to be honored with the Computer Science Teaching Excellence Award. This international award is sponsored by Infosys Foundation USA; the Association for Computing Machinery, the world's leading computing society; and the Computer Science Teachers Association. Ms. Corricelli teaches AP Computer Science Principles at Conard High School, West Hartford, Connecticut, and serves as an independent consultant to the College Board for the AP Computer Science Principles Course.

The FreeBSD 6.2 Crash Course

Author : Jem Matzan
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596510160
Total Pages : 79 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis The FreeBSD 6.2 Crash Course by : Jem Matzan

Download or read book The FreeBSD 6.2 Crash Course written by Jem Matzan and published by "O'Reilly Media, Inc.". This book was released on 2007-05-02 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: FreeBSD is not particularly difficult to use, and its integrated documentation is adequate, but it can take a long time to figure out which packages you need to install in order to get certain services running, and how to configure them once installed. Even if you're familiar with the programs you need to use, learning how they work with FreeBSD can be a challenge. If you are totally new to Unix-like operating environments, this guide could be a little over your head in some places, but if you read it from start to finish and stick with it when things get difficult, you'll end up with a functional and useful operating system. If you already have some experience with any Unix-like operating system, you'll probably feel right at home with FreeBSD and may want to skip ahead to the sections that apply to you. While there are some suggestions and system administration tips sprinkled throughout The FreeBSD Crash Course, it is not designed to teach you how to administer a server. It's impossible to anticipate each reader's hardware configuration and goals for working with FreeBSD, so instead of telling you how to set up your machine to perform specific tasks, this guide will show you how to install and configure various services and programs. This Short Cut is organized into two sections: desktop and server. From those two starting points, you can customize FreeBSD to meet nearly any need. If you're new to FreeBSD, start at the beginning and skip ahead when you hit a section that isn't relevant to what you need to do.

Crash Course System Support: A How To Guide

Author : Bear Rose
Publisher : Pomegranate Industries
ISBN 13 :
Total Pages : 68 pages
Book Rating : 4./5 ( download)

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Book Synopsis Crash Course System Support: A How To Guide by : Bear Rose

Download or read book Crash Course System Support: A How To Guide written by Bear Rose and published by Pomegranate Industries . This book was released on 2023-03-02 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: We wrote this second guide for systems that are navigating the space between provisional diagnosis and clinical diagnosis, applying for disability services, and active therapy/healing. While a lot of the information is relevant and specific to the Australian Health Care Industry, other systems around the world should find the majority of the content in this book applicable, adaptable, and helpful. It is important to note that this guide is not for all systems. To continue reading this guide safely, it is important you meet ALL three of the following checkpoints: * You can read the first guide without dissociating and retain the information in it. * You are not in contact with your primary caregivers/parents or abusers. * You are an adult (the body age is over 18). Disclaimer: This booklet is not a replacement for therapy. It is sold with the understanding that the author is not engaged in rendering psychological, financial, legal, or other professional services. If expert assistance or counselling is needed, the services of a competent professional should be sought. The information in this booklet has been formulated through years of personal academic research and experiences. Content Warning: This guide doesn’t have individual trigger warnings page by page like the previous one. By continuing to read this booklet, you are agreeing to be responsible for recognising and managing your own triggers. One additional trigger warning for this guide compared to the previous one is that we will talk about how trauma affects the physical brain and the stages of childhood development. This might be confronting for systems who are unaware or reading about this for the first time.

The OpenBSD 4.0 Crash Course

Author : Jem Matzan
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596510152
Total Pages : 59 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis The OpenBSD 4.0 Crash Course by : Jem Matzan

Download or read book The OpenBSD 4.0 Crash Course written by Jem Matzan and published by "O'Reilly Media, Inc.". This book was released on 2007-07-25 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: OpenBSD is a Unix-like computer operating system that is widely regarded for its excellent documentation and its fanatical focus on security. "The OpenBSD Crash Course" Short Cut will help you get an x86 or AMD64/EM64T server, desktop, or network appliance up and running quickly with OpenBSD. You'll learn how to install or upgrade OpenBSD on x86 and AMD64 machines, how to configure it for server or workstation use, and how to properly maintain it until the next release.

Help Desk Practitioner's Handbook

Author : Barbara Czegel
Publisher : John Wiley & Sons
ISBN 13 : 1119177782
Total Pages : 552 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Help Desk Practitioner's Handbook by : Barbara Czegel

Download or read book Help Desk Practitioner's Handbook written by Barbara Czegel and published by John Wiley & Sons. This book was released on 2015-05-21 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/

Strategies and Technologies for Developing Online Computer Labs for Technology-Based Courses

Author : Chao, Lee
Publisher : IGI Global
ISBN 13 : 1599045095
Total Pages : 374 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Strategies and Technologies for Developing Online Computer Labs for Technology-Based Courses by : Chao, Lee

Download or read book Strategies and Technologies for Developing Online Computer Labs for Technology-Based Courses written by Chao, Lee and published by IGI Global. This book was released on 2007-10-31 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: For technology-based online courses, computer labs are necessary to support hands-on practice for IT products. The implementation of an online computer teaching lab is a challenging task. Strategies & Technologies for Developing Online Computer Labs for Technology-Based Courses discusses design strategies, implementation difficulties, and the effectiveness of online labs. This book provides scholars, researchers, and practitioners support for lab-based e-learning, gives guidance on the selection of technologies for various projects, and illustrates Web-based teaching with case studies.

Crash Course in Technology Planning

Author : Christopher D. Brown
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440850615
Total Pages : 142 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Crash Course in Technology Planning by : Christopher D. Brown

Download or read book Crash Course in Technology Planning written by Christopher D. Brown and published by Bloomsbury Publishing USA. This book was released on 2016-07-18 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This easy-to-use primer will empower anyone—even those with no IT background—to face the challenge of adding one or more technologies to library services or maintaining existing technologies. Most of the public libraries in the United States are operating on tight budgets without allocation for IT personnel; in school libraries, the librarian often takes on the lion's share of IT responsibility. This book is an invaluable guide for library staff members who are put in the position of maintaining their own networks and computers with very little training or support. Authored by an assistant library director with years of firsthand experience working as a solo IT manager within public libraries, this guide provides practical information about overcoming the unique challenges of managing IT in a smaller organization, juggling multiple job roles, being limited by a restrictive budget, and working directly with the public. Crash Course in Technology Planning addresses a wide variety of IT topics in the library sphere, providing information in a logical manner and order. It begins with an explanation of triaging existing IT issues, then moves into diagnosing and repairing both individual PCs as well as the library Local Area Network (LAN). The following chapters cover other important topics, such as the best way to inventory computers and equipment, how to budget for and procure new equipment, and recommended ways for an IT layperson to set and achieve goals.

AP® Computer Science Principles Crash Course, 2nd Ed., Book + Online

Author : Jacqueline Corricelli
Publisher : Research & Education Assoc.
ISBN 13 : 0738612650
Total Pages : 337 pages
Book Rating : 4.7/5 (386 download)

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Book Synopsis AP® Computer Science Principles Crash Course, 2nd Ed., Book + Online by : Jacqueline Corricelli

Download or read book AP® Computer Science Principles Crash Course, 2nd Ed., Book + Online written by Jacqueline Corricelli and published by Research & Education Assoc.. This book was released on 2021-03-05 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study only what you need to know-REA's Crash Course targets just what's on the test so you can make the most of your study time. Get practical test-taking tips-boost your score with advice from expert AP® teachers who know the test from the inside out. Build confidence with our online practice exam-balanced to include every type of question you can expect on the actual exam, so you'll be prepared on test day. Book jacket.