Designing Effective Public Services

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Creating an Effective Public Sector

Author : Mike Bourne
Publisher : Routledge
ISBN 13 : 1000549100
Total Pages : 248 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Creating an Effective Public Sector by : Mike Bourne

Download or read book Creating an Effective Public Sector written by Mike Bourne and published by Routledge. This book was released on 2022-03-27 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs. In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term. Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.

Leading Public Design

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1447325605
Total Pages : 261 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Leading Public Design by : Christian Bason

Download or read book Leading Public Design written by Christian Bason and published by Policy Press. This book was released on 2017-01-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.

Designing effective public services

Author : M-Studio
Publisher :
ISBN 13 : 9788362023653
Total Pages : 77 pages
Book Rating : 4.0/5 (236 download)

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Book Synopsis Designing effective public services by : M-Studio

Download or read book Designing effective public services written by M-Studio and published by . This book was released on 2013 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Transforming Public Services by Design

Author : Sabine Junginger
Publisher : Taylor & Francis
ISBN 13 : 1317007875
Total Pages : 200 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Public Services by Design by : Sabine Junginger

Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Leading Public Sector Innovation

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Leading Public Sector Innovation by : Christian Bason

Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Public Participation for 21st Century Democracy

Author : Tina Nabatchi
Publisher : John Wiley & Sons
ISBN 13 : 1118688538
Total Pages : 370 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Public Participation for 21st Century Democracy by : Tina Nabatchi

Download or read book Public Participation for 21st Century Democracy written by Tina Nabatchi and published by John Wiley & Sons. This book was released on 2015-04-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive text on the theory and practice of public participation Written by two leaders in the field, Public Participation for 21st Century Democracy explores the theory and practice of public participation in decision-making and problem-solving. It examines how public participation developed over time to include myriad thick, thin, and conventional opportunities, occurring in both face-to-face meetings and online settings. The book explores the use of participation in various arenas, including education, health, land use, and state and federal government. It offers a practical framework for thinking about how to engage citizens effectively, and clear explanations of participation scenarios, tactics, and designs. Finally, the book provides a sensible approach for reshaping our participation infrastructure to meet the needs of public officials and citizens. The book is filled with illustrative examples of innovative participatory activities, and numerous sources for more information. This important text puts the spotlight on the need for long-term, cross-sector, participation planning, and provides guidance for leaders, citizens, activists, and others who are determined to improve the ways that participation and democracy function. Public Participation for 21st Century Democracy: Helps students and practitioners understand the history, theory, and practice of public participation Contains a wealth of case studies that explore the application of public participation in different settings Covers vital issues such as education, health, land use, and state and federal government Has accompanying instructor resources, such as PowerPoint slides, discussion questions, sample assignments, case studies and research from www.participedia.net, and classroom activities.

Public Sector Strategy Design

Author : David E. McNabb
Publisher : Routledge
ISBN 13 : 1000193861
Total Pages : 257 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Sector Strategy Design by : David E. McNabb

Download or read book Public Sector Strategy Design written by David E. McNabb and published by Routledge. This book was released on 2020-09-24 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within the public sector, strategies are not designed to influence markets, but instead to guide operations within a complex environment of multilateral power, influence, bargaining, and voting. In this book, authors David McNabb and Chung-Shingh Lee examine five frameworks public sector organization managers have followed when designing public sector strategies. Its purpose is to serve as a guide for managers and administrators of large and small public organizations and agencies. This book is the product of a combined more than sixty years of researching, teaching and leading organizational seminars on the theory and practice of management applications in industrial, commercial, nonprofit and public sector organizations. The book consists of four parts: Strategic Management and Strategy Fundamentals; Frameworks for Designing Strategies; Examples of Public Sector Strategies; and Implementing Strategic Management. Throughout, the focus is on the widespread value of strategic management and adopting the strategy appropriate for the organization. Including chapters on game theory, competitive forces, resources-based view, dynamic capabilities, and network governance, the authors demonstrate ways that real managers of public sector and civil society organizations have put strategic management to work in their organizations. This book will be of interest to both practicing and aspiring public servants.

System Design Approaches to Public Services

Author : John H. Burgess
Publisher : Fairleigh Dickinson Univ Press
ISBN 13 : 9780838618929
Total Pages : 316 pages
Book Rating : 4.6/5 (189 download)

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Book Synopsis System Design Approaches to Public Services by : John H. Burgess

Download or read book System Design Approaches to Public Services written by John H. Burgess and published by Fairleigh Dickinson Univ Press. This book was released on 1978 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applying his practical knowledge from years of experience with public services in mental-health communities, the author examines the weaknesses in our own services and make viable suggestions for restructuring them into total and life-extending systems.

Policy Problems and Policy Design

Author : B. Guy Peters
Publisher : Edward Elgar Publishing
ISBN 13 : 1786431351
Total Pages : 253 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Policy Problems and Policy Design by : B. Guy Peters

Download or read book Policy Problems and Policy Design written by B. Guy Peters and published by Edward Elgar Publishing. This book was released on 2018-07-27 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public policy can be considered a design science. It involves identifying relevant problems, selecting instruments to address the problem, developing institutions for managing the intervention, and creating means of assessing the design. Policy design has become an increasingly challenging task, given the emergence of numerous ‘wicked’ and complex problems. Much of policy design has adopted a technocratic and engineering approach, but there is an emerging literature that builds on a more collaborative and prospective approach to design. This book will discuss these issues in policy design and present alternative approaches to design.

Public Service Logic

Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Public Works as a Safety Net

Author : Kalanidhi Subbarao
Publisher : World Bank Publications
ISBN 13 : 0821394614
Total Pages : 430 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Public Works as a Safety Net by : Kalanidhi Subbarao

Download or read book Public Works as a Safety Net written by Kalanidhi Subbarao and published by World Bank Publications. This book was released on 2012-12-11 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: A review of the conceptual underpinnings and operational elements of public works programs around the world., drawing from a rich evidence base and analyzing previously unassimilated data, to fill a gap in knowledge related to public works programs, now so popular.

Managing Local Governments

Author : Emanuele Padovani
Publisher : Routledge
ISBN 13 : 113651564X
Total Pages : 350 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis Managing Local Governments by : Emanuele Padovani

Download or read book Managing Local Governments written by Emanuele Padovani and published by Routledge. This book was released on 2013-06-17 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Local Government is an area where management skills are tested to the extreme. With political considerations evident both locally and nationally, managing resources can be complex and subject to change. This book introduces new concepts and new ways of doing business that can greatly enhance the value of the services a local government provides to its citizens, without putting a greater financial burden on taxpayers. Padovani and Young present out-of-the-box thinking based on solid research and experience to discuss topics such as: Incorporating outcome indicators into strategic planning and budgeting Building a LG’s budget with ‘cost drivers’ Expanding the concept of ‘enterprise funds’ Assessing and better managing the risk associated with outsourcing Using the concept of ‘shadow pricing’ to compare public with private sector costs for services This book is a must-read for students of public administration and management, senior and middle managers in local governments around the world, and citizens who are concerned with more effective management of their local government’s programs and services. A list of suggested extra case studies for each chapter, and a description of the process to follow for ordering them, may be obtained by sending an email to [email protected]. You should request the document "Case Study Suggestions for Managing Local Governments".

Policy-Making as Designing

Author : Arwin van Buuren
Publisher : Policy Press
ISBN 13 : 144736595X
Total Pages : 245 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Policy-Making as Designing by : Arwin van Buuren

Download or read book Policy-Making as Designing written by Arwin van Buuren and published by Policy Press. This book was released on 2023-05-24 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: The articles on which Chapters 4, 5 and 6 are based are available Open Access under CC-BY-NC licence. Design approaches to policy-making have gained increasing popularity among policy makers in recent years. First published as a special issue of Policy & Politics, this book presents original critical reflections on the value of design approaches and how they relate to the classical idea of public administration as a design science, with a new concluding chapter. Contributors consider the potential, challenges and applications of design approaches and distinguish between three methods currently characterising the discipline: design as optimisation, design as exploration and design as co-creation. Developing the dialogue around public administration as a design science, this collection explores how a more ‘designerly’ way of thinking can improve public administration and public policy.

Co-creating Digital Public Services for an Ageing Society

Author : Juliane Jarke
Publisher : Springer Nature
ISBN 13 : 3030528731
Total Pages : 241 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Co-creating Digital Public Services for an Ageing Society by : Juliane Jarke

Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Design for Policy

Author : Christian Bason
Publisher : Routledge
ISBN 13 : 1317152409
Total Pages : 450 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Policy by : Christian Bason

Download or read book Design for Policy written by Christian Bason and published by Routledge. This book was released on 2016-04-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. The summary chapter lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage. Design for Policy is intended as a resource for leaders and scholars in government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.

Social Media in the Public Sector Field Guide

Author : Ines Mergel
Publisher : John Wiley & Sons
ISBN 13 : 1118423755
Total Pages : 240 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Social Media in the Public Sector Field Guide by : Ines Mergel

Download or read book Social Media in the Public Sector Field Guide written by Ines Mergel and published by John Wiley & Sons. This book was released on 2012-11-05 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stocked with real-life examples and case studies, this book explores myriad social media tools and provides step-by-step guidance on how to implement them based on mission, goals, and strategy. Written in a jargon-free and accessible style, the book is a go-to resource for anyone in government who wants to put the power of social media to work for their organization. Praise for Social Media in the Public Sector Field Guide "Twitter and Facebook and Blogs, Oh My! In this bewildering new field of social media, Mergel and Greeves expertly provide practical advice for governments to harness the power of these new online services." Bill Schrier, deputy director, Center for Digital Government, eRepublic.com; former CTO (CIO), City of Seattle "This is simply a must-read book for anyone interested in or involved with social media in the public sector. The authors take a refreshing and original approach supported by excellent examples regarding the evolving role social media is playing and can play in government. I cannot think of two better experienced authors to help guide us through the new realities of social media in government." Dr. Alan R. Shark, executive director, Public Technology Institute; assistant professor, Rutgers University School of Public Affairs and Administration "In the local government sector there seem to be three schools of thought regarding social media: I've got a Facebook page let's jump right in!, Not happening on my watch!, and Who cares? This field guide is perfect for any of the above, as it provides practical applications and rationale for why local government needs to connect with people where they are which is on the Internet. Our association of nearly 500 innovative local governments knows that Mergel and Greeves are the perfect authors for this must-have tutorial." Karen Thoreson, president and chief operating officer, Alliance for Innovation "Every day on GovLoop.com, our network of 60,000 government leaders share best practices and ask questions about using social media in government. I've often been asked by members for a good reference to help them get going on their federal, state, or local government social media programs. I never had an answer now I do: This field guide is the go-to resource to ensure your social media programs deliver real mission results. Mergel and Greeves are experts in the field a blend of research and real-world experience to get you to where you need to go." Steve Ressler, founder and president, GovLoop.com