Delta Cx

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Delta CX

Author : Angie Born
Publisher :
ISBN 13 : 9781692922641
Total Pages : 570 pages
Book Rating : 4.9/5 (226 download)

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Book Synopsis Delta CX by : Angie Born

Download or read book Delta CX written by Angie Born and published by . This book was released on 2019-09-19 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delta CX is a refreshing model bringing CX and UX together in task and in name with the key goal of improving the products, services, and experiences (PSE) that we offer our potential and current customers. Rather than following trends or drinking the snake oil, Delta CX presents a time-tested, thorough approach that helps you establish values, vision, strategies, and goals. Great PSE require the right teams and strategies in place to proactively predict and mitigate the risk of delivering wrong or flawed PSE. Adopting Delta CX means we all finally speak the same language, from tasks and deliverables to job titles and required skills to where CX fits into Agile organizations to processes and teams. Calculate the ROI of investing more time and resources into building the right PSE the first time. Save time, money, and sanity. Replace guessing and assumptions with Lean customer research that is planned, conducted, and interpreted by experts. Learn why quality should be our #1 priority, and how to rededicate our organization to our external and internal customers.Target audiences: Managers, workers, practitioners, freelancers, consultants, contractors, execs, stakeholders, and everybody else working in CX, UX, Marketing, Product Management, Engineering, Project Management. Business Analysts (BAs), Data Scientists, Writers, Visual Designers, Information Architects, Interaction Designers, Product Designers, and Researchers.The long and problem-focused version: In an era of faster, faster, faster, our workplaces are sacrificing quality, collaboration, culture, and the customer experience to "just ship it." Business goals don't seem to align with customers' needs. Customers constantly raise their standards and expectations, and they notice when companies are out of touch or get it wrong. Competitors, investors, shareholders, the press, bloggers, social media, and Wall Street also notice. Brands are being surprised when their products, services, and experiences (PSE) are disliked or rejected by customers, or go viral for the wrong reasons. Companies claim they are customer-focused, user-centric, and designing for the needs of real customers. Initiatives to increase the ability to build the right PSE should have meant hiring more CX and UX talent. However, with UX still misunderstood, circumvented, overruled, and excluded at many companies, workplaces that didn't know how to assess CX and UX talent hired anybody who put "UX" on their resume. Poor hiring choices lead to silos and "bad design." Rather than wondering if "UX" workers were unqualified, leadership blamed UX and User-Centered Design (UCD): They must be bloated, outdated, not Lean, not Agile things we don't really need. We started imagining that "everybody can be a designer." Get people sketching in design sprints, and solve our company's biggest challenges. We called for democratization and decentralization of UX and design because perhaps taking some power away from these "high-ego UX people" we hired will fix this. Suddenly, everybody was a design thinker doing design thinking, yet few people can agree on what design thinking is.Everybody became quietly desperate. UX practitioners wanted to evangelize, and invited teammates to UX evangelism presentations, which often backfired. Companies of all sizes and ages, including Fortune 500s, tried methodologies designed for startups. Startups fail roughly 95% of the time. It's so rare that they innovate or build something the public actually wants. Why would we want to emulate a segment with such a high failure rate? We're lost. We need another business transformation, a return to prioritizing the quality of what we ideate, architect, design, test, build, and unleash on the public.(Return to the top for the short and happy version.)

An Introduction to Measure Theory

Author : Terence Tao
Publisher : American Mathematical Soc.
ISBN 13 : 1470466406
Total Pages : 206 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis An Introduction to Measure Theory by : Terence Tao

Download or read book An Introduction to Measure Theory written by Terence Tao and published by American Mathematical Soc.. This book was released on 2021-09-03 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a graduate text introducing the fundamentals of measure theory and integration theory, which is the foundation of modern real analysis. The text focuses first on the concrete setting of Lebesgue measure and the Lebesgue integral (which in turn is motivated by the more classical concepts of Jordan measure and the Riemann integral), before moving on to abstract measure and integration theory, including the standard convergence theorems, Fubini's theorem, and the Carathéodory extension theorem. Classical differentiation theorems, such as the Lebesgue and Rademacher differentiation theorems, are also covered, as are connections with probability theory. The material is intended to cover a quarter or semester's worth of material for a first graduate course in real analysis. There is an emphasis in the text on tying together the abstract and the concrete sides of the subject, using the latter to illustrate and motivate the former. The central role of key principles (such as Littlewood's three principles) as providing guiding intuition to the subject is also emphasized. There are a large number of exercises throughout that develop key aspects of the theory, and are thus an integral component of the text. As a supplementary section, a discussion of general problem-solving strategies in analysis is also given. The last three sections discuss optional topics related to the main matter of the book.

The Fundamentals of Heavy Tails

Author : Jayakrishnan Nair
Publisher : Cambridge University Press
ISBN 13 : 1009062964
Total Pages : 266 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis The Fundamentals of Heavy Tails by : Jayakrishnan Nair

Download or read book The Fundamentals of Heavy Tails written by Jayakrishnan Nair and published by Cambridge University Press. This book was released on 2022-06-09 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Heavy tails –extreme events or values more common than expected –emerge everywhere: the economy, natural events, and social and information networks are just a few examples. Yet after decades of progress, they are still treated as mysterious, surprising, and even controversial, primarily because the necessary mathematical models and statistical methods are not widely known. This book, for the first time, provides a rigorous introduction to heavy-tailed distributions accessible to anyone who knows elementary probability. It tackles and tames the zoo of terminology for models and properties, demystifying topics such as the generalized central limit theorem and regular variation. It tracks the natural emergence of heavy-tailed distributions from a wide variety of general processes, building intuition. And it reveals the controversy surrounding heavy tails to be the result of flawed statistics, then equips readers to identify and estimate with confidence. Over 100 exercises complete this engaging package.

Winning on Purpose

Author : Fred Reichheld
Publisher : Harvard Business Press
ISBN 13 : 1647821797
Total Pages : 159 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Winning on Purpose by : Fred Reichheld

Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

Advanced Calculus (Revised Edition)

Author : Lynn Harold Loomis
Publisher : World Scientific Publishing Company
ISBN 13 : 9814583952
Total Pages : 595 pages
Book Rating : 4.8/5 (145 download)

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Book Synopsis Advanced Calculus (Revised Edition) by : Lynn Harold Loomis

Download or read book Advanced Calculus (Revised Edition) written by Lynn Harold Loomis and published by World Scientific Publishing Company. This book was released on 2014-02-26 with total page 595 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authorised reissue of the long out of print classic textbook, Advanced Calculus by the late Dr Lynn Loomis and Dr Shlomo Sternberg both of Harvard University has been a revered but hard to find textbook for the advanced calculus course for decades.This book is based on an honors course in advanced calculus that the authors gave in the 1960's. The foundational material, presented in the unstarred sections of Chapters 1 through 11, was normally covered, but different applications of this basic material were stressed from year to year, and the book therefore contains more material than was covered in any one year. It can accordingly be used (with omissions) as a text for a year's course in advanced calculus, or as a text for a three-semester introduction to analysis.The prerequisites are a good grounding in the calculus of one variable from a mathematically rigorous point of view, together with some acquaintance with linear algebra. The reader should be familiar with limit and continuity type arguments and have a certain amount of mathematical sophistication. As possible introductory texts, we mention Differential and Integral Calculus by R Courant, Calculus by T Apostol, Calculus by M Spivak, and Pure Mathematics by G Hardy. The reader should also have some experience with partial derivatives.In overall plan the book divides roughly into a first half which develops the calculus (principally the differential calculus) in the setting of normed vector spaces, and a second half which deals with the calculus of differentiable manifolds.

Customer Experience Strategy

Author : Lior Arussy
Publisher :
ISBN 13 : 9780578047577
Total Pages : 350 pages
Book Rating : 4.0/5 (475 download)

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Book Synopsis Customer Experience Strategy by : Lior Arussy

Download or read book Customer Experience Strategy written by Lior Arussy and published by . This book was released on 2010 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: In writing Customer Experience Strategy, I worked to combine a complete strategic and executional blueprint with an easily accessed reference book. My goal is to allow you to find practical guidance and new ideas to enhance your customer experience journey, no matter your entry point into the strategy. Are you struggling with leadership?s sponsorship? There?s is a chapter for that. Missing the business case? There?s a chapter for that. Looking for guidance how to innovate? There?s a chapter for that. Just getting started in exploring this customer-centric endeavor? There?s an entire blueprint, from start to launch and beyond, for that very purpose. No matter your current stage in the customer experience journey, this book is designed to help you achieve the next level. It?s time to stop focusing on others? customer experience stories and create your own success story. It?s time to stop staring at such legends as Starbucks, Nordstrom, Virgin, Southwest Airlines, Whole Foods and Four Seasons and start creating your own legendary customer experience. It?s time to execute. It will be my privilege, through the journey that is this book, to be part of your travels, and watch you create your own legend. ?Lior Arussy

Understanding Delta-Sigma Data Converters

Author : Shanthi Pavan
Publisher : John Wiley & Sons
ISBN 13 : 1119258278
Total Pages : 596 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Understanding Delta-Sigma Data Converters by : Shanthi Pavan

Download or read book Understanding Delta-Sigma Data Converters written by Shanthi Pavan and published by John Wiley & Sons. This book was released on 2017-01-24 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces operation and design techniques for Sigma-Delta converters in physical and conceptual terms, and includes chapters which explore developments in the field over the last decade Includes information on MASH architectures, digital-to-analog converter (DAC) mismatch and mismatch shaping Investigates new topics including continuous-time ΔΣ analog-to-digital converters (ADCs) principles and designs, circuit design for both continuous-time and discrete-time ΔΣ ADCs, decimation and interpolation filters, and incremental ADCs Provides emphasis on practical design issues for industry professionals

Random Processes for Engineers

Author : Bruce Hajek
Publisher : Cambridge University Press
ISBN 13 : 1316241246
Total Pages : 429 pages
Book Rating : 4.3/5 (162 download)

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Book Synopsis Random Processes for Engineers by : Bruce Hajek

Download or read book Random Processes for Engineers written by Bruce Hajek and published by Cambridge University Press. This book was released on 2015-03-12 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: This engaging introduction to random processes provides students with the critical tools needed to design and evaluate engineering systems that must operate reliably in uncertain environments. A brief review of probability theory and real analysis of deterministic functions sets the stage for understanding random processes, whilst the underlying measure theoretic notions are explained in an intuitive, straightforward style. Students will learn to manage the complexity of randomness through the use of simple classes of random processes, statistical means and correlations, asymptotic analysis, sampling, and effective algorithms. Key topics covered include: • Calculus of random processes in linear systems • Kalman and Wiener filtering • Hidden Markov models for statistical inference • The estimation maximization (EM) algorithm • An introduction to martingales and concentration inequalities. Understanding of the key concepts is reinforced through over 100 worked examples and 300 thoroughly tested homework problems (half of which are solved in detail at the end of the book).

Integral Closure of Ideals, Rings, and Modules

Author : Craig Huneke
Publisher : Cambridge University Press
ISBN 13 : 0521688604
Total Pages : 446 pages
Book Rating : 4.5/5 (216 download)

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Book Synopsis Integral Closure of Ideals, Rings, and Modules by : Craig Huneke

Download or read book Integral Closure of Ideals, Rings, and Modules written by Craig Huneke and published by Cambridge University Press. This book was released on 2006-10-12 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal for graduate students and researchers, this book presents a unified treatment of the central notions of integral closure.

Foundations of Machine Learning, second edition

Author : Mehryar Mohri
Publisher : MIT Press
ISBN 13 : 0262351366
Total Pages : 505 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis Foundations of Machine Learning, second edition by : Mehryar Mohri

Download or read book Foundations of Machine Learning, second edition written by Mehryar Mohri and published by MIT Press. This book was released on 2018-12-25 with total page 505 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new edition of a graduate-level machine learning textbook that focuses on the analysis and theory of algorithms. This book is a general introduction to machine learning that can serve as a textbook for graduate students and a reference for researchers. It covers fundamental modern topics in machine learning while providing the theoretical basis and conceptual tools needed for the discussion and justification of algorithms. It also describes several key aspects of the application of these algorithms. The authors aim to present novel theoretical tools and concepts while giving concise proofs even for relatively advanced topics. Foundations of Machine Learning is unique in its focus on the analysis and theory of algorithms. The first four chapters lay the theoretical foundation for what follows; subsequent chapters are mostly self-contained. Topics covered include the Probably Approximately Correct (PAC) learning framework; generalization bounds based on Rademacher complexity and VC-dimension; Support Vector Machines (SVMs); kernel methods; boosting; on-line learning; multi-class classification; ranking; regression; algorithmic stability; dimensionality reduction; learning automata and languages; and reinforcement learning. Each chapter ends with a set of exercises. Appendixes provide additional material including concise probability review. This second edition offers three new chapters, on model selection, maximum entropy models, and conditional entropy models. New material in the appendixes includes a major section on Fenchel duality, expanded coverage of concentration inequalities, and an entirely new entry on information theory. More than half of the exercises are new to this edition.

Air Force Combat Units of World War II

Author : Maurer Maurer
Publisher : DIANE Publishing
ISBN 13 : 1428915850
Total Pages : 520 pages
Book Rating : 4.4/5 (289 download)

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Book Synopsis Air Force Combat Units of World War II by : Maurer Maurer

Download or read book Air Force Combat Units of World War II written by Maurer Maurer and published by DIANE Publishing. This book was released on 1961 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The H.264 Advanced Video Compression Standard

Author : Iain E. Richardson
Publisher : John Wiley & Sons
ISBN 13 : 1119965306
Total Pages : 357 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis The H.264 Advanced Video Compression Standard by : Iain E. Richardson

Download or read book The H.264 Advanced Video Compression Standard written by Iain E. Richardson and published by John Wiley & Sons. This book was released on 2011-08-24 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: H.264 Advanced Video Coding or MPEG-4 Part 10 is fundamental to a growing range of markets such as high definition broadcasting, internet video sharing, mobile video and digital surveillance. This book reflects the growing importance and implementation of H.264 video technology. Offering a detailed overview of the system, it explains the syntax, tools and features of H.264 and equips readers with practical advice on how to get the most out of the standard. Packed with clear examples and illustrations to explain H.264 technology in an accessible and practical way. Covers basic video coding concepts, video formats and visual quality. Explains how to measure and optimise the performance of H.264 and how to balance bitrate, computation and video quality. Analyses recent work on scalable and multi-view versions of H.264, case studies of H.264 codecs and new technological developments such as the popular High Profile extensions. An invaluable companion for developers, broadcasters, system integrators, academics and students who want to master this burgeoning state-of-the-art technology. "[This book] unravels the mysteries behind the latest H.264 standard and delves deeper into each of the operations in the codec. The reader can implement (simulate, design, evaluate, optimize) the codec with all profiles and levels. The book ends with extensions and directions (such as SVC and MVC) for further research." Professor K. R. Rao, The University of Texas at Arlington, co-inventor of the Discrete Cosine Transform

Sand and Sandstone

Author : F. J. Pettijohn
Publisher : Springer Science & Business Media
ISBN 13 : 1461599741
Total Pages : 632 pages
Book Rating : 4.4/5 (615 download)

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Book Synopsis Sand and Sandstone by : F. J. Pettijohn

Download or read book Sand and Sandstone written by F. J. Pettijohn and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the outgrowth of a week-long conference on sandstone organized by the authors, first held at Banff, Alberta, in 1964 under the auspices of the Alberta Association of Petroleum Geologists and the University of Alberta, and again, in 1965, at Bloomington, Indiana, under the sponsorship of the Indiana Geological Survey and the Department of Geology, Indiana University. A 2- page syllabus was prepared for the second conference and published by the Indiana Geological Survey. Continuing interest in and demand for the syllabus prompted us to update and expand its contents. The result is this book. We hope this work will be useful as a text or supplementary text for advanced undergraduate and graduate courses in sedimentation, sedimentary petrology, or general petrology and perhaps will be helpful to the teachers of such courses. Though we have focussed on sandstones we have necessarily included much of interest to students of all sediments. We hope also that it will be a useful reference work for the professional geologist, especially those concerned with petroleum, ground-water, and economic geology either in industry or government. Because the subject is so closely tied to surface processes it may also be of interest to geo morphologists and engineers who deal with beaches and rivers where sand is in transit.

Applied Stochastic Differential Equations

Author : Simo Särkkä
Publisher : Cambridge University Press
ISBN 13 : 1316510085
Total Pages : 327 pages
Book Rating : 4.3/5 (165 download)

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Book Synopsis Applied Stochastic Differential Equations by : Simo Särkkä

Download or read book Applied Stochastic Differential Equations written by Simo Särkkä and published by Cambridge University Press. This book was released on 2019-05-02 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this hands-on introduction readers will learn what SDEs are all about and how they should use them in practice.

X: The Experience When Business Meets Design

Author : Brian Solis
Publisher : John Wiley & Sons
ISBN 13 : 1118526805
Total Pages : 263 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis X: The Experience When Business Meets Design by : Brian Solis

Download or read book X: The Experience When Business Meets Design written by Brian Solis and published by John Wiley & Sons. This book was released on 2015-10-13 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X

Book of Proof

Author : Richard H. Hammack
Publisher :
ISBN 13 : 9780989472111
Total Pages : 314 pages
Book Rating : 4.4/5 (721 download)

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Book Synopsis Book of Proof by : Richard H. Hammack

Download or read book Book of Proof written by Richard H. Hammack and published by . This book was released on 2016-01-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an introduction to the language and standard proof methods of mathematics. It is a bridge from the computational courses (such as calculus or differential equations) that students typically encounter in their first year of college to a more abstract outlook. It lays a foundation for more theoretical courses such as topology, analysis and abstract algebra. Although it may be more meaningful to the student who has had some calculus, there is really no prerequisite other than a measure of mathematical maturity.

Think Like a UX Researcher

Author : David Travis
Publisher : CRC Press
ISBN 13 : 0429774001
Total Pages : 280 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Think Like a UX Researcher by : David Travis

Download or read book Think Like a UX Researcher written by David Travis and published by CRC Press. This book was released on 2019-01-10 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think Like a UX Researcher will challenge your preconceptions about user experience (UX) research and encourage you to think beyond the obvious. You’ll discover how to plan and conduct UX research, analyze data, persuade teams to take action on the results and build a career in UX. The book will help you take a more strategic view of product design so you can focus on optimizing the user’s experience. UX Researchers, Designers, Project Managers, Scrum Masters, Business Analysts and Marketing Managers will find tools, inspiration and ideas to rejuvenate their thinking, inspire their team and improve their craft. Key Features A dive-in-anywhere book that offers practical advice and topical examples. Thought triggers, exercises and scenarios to test your knowledge of UX research. Workshop ideas to build a development team’s UX maturity. War stories from seasoned researchers to show you how UX research methods can be tailored to your own organization.