Delivering Happiness

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Delivering Happiness

Author : Tony Hsieh
Publisher : Hachette UK
ISBN 13 : 044657631X
Total Pages : 166 pages
Book Rating : 4.4/5 (465 download)

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Book Synopsis Delivering Happiness by : Tony Hsieh

Download or read book Delivering Happiness written by Tony Hsieh and published by Hachette UK. This book was released on 2010-06-07 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

Beyond Happiness

Author : Jenn Lim
Publisher : Grand Central Publishing
ISBN 13 : 1538736896
Total Pages : 265 pages
Book Rating : 4.5/5 (387 download)

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Book Synopsis Beyond Happiness by : Jenn Lim

Download or read book Beyond Happiness written by Jenn Lim and published by Grand Central Publishing. This book was released on 2021-10-12 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The co-founder and CEO of Delivering Happiness updates the Delivering Happiness model for our new abnormal, showing organizations of every kind how to cultivate a culture that can adapt to change, be highly profitable, and support all its people...starting with yourself. *WALL STREET JOURNAL BESTSELLER* *Named a Top Business Book of 2021 by Forbes* Jenn Lim has dedicated her career to helping organizations from name-brand industry leaders to innovative governments build workplace cultures that benefit both their employees and their bottom line, with less employee turnover, greater engagement, and higher profits. Her culture consultancy, Delivering Happiness, demonstrates the profound impact happiness can have on businesses' ability to thrive in our ever-changing times. In this book, she clearly and concretely shows the way the model works in a hyper-connected fast-paced world, beginning with each individual defining their sense of values and purpose (the ME), and rippling through the organization ecosystem (the WE and the COMMUNITY) in waves of impact. Drawing on a deep understanding of the science of happiness, Jenn shows how bringing your whole self to work allows you to do your best work every day -- no matter what role you play at your company or what crisis might come at you next. She explains how true happiness comes from living your true purpose, and offers case studies to show how companies can help individuals align their purpose with the company mission. This innovation in organizational design and company culture is no longer a nice-to-have. It’s the future of work, and it’s here now. In this life-changing guide, you'll be empowered to find greater purpose in your own life and career, and to spread that power to others in your business and beyond.

Passion & Purpose

Author : John Coleman
Publisher : Harvard Business Press
ISBN 13 : 1422162664
Total Pages : 312 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Passion & Purpose by : John Coleman

Download or read book Passion & Purpose written by John Coleman and published by Harvard Business Press. This book was released on 2012 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

Happy at Any Cost

Author : Kirsten Grind
Publisher : Simon and Schuster
ISBN 13 : 1982186992
Total Pages : 320 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Happy at Any Cost by : Kirsten Grind

Download or read book Happy at Any Cost written by Kirsten Grind and published by Simon and Schuster. This book was released on 2023-03-14 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: From award-winning Wall Street Journal reporters, “a startling portrait of one of our greatest tech visionaries, Zappos CEO Tony Hsieh” (Robert Kolker, author of Hidden Valley Road), reporting on his short life, untimely death, and what that means for our pursuit of happiness. Tony Hsieh—CEO of Zappos, Las Vegas developer, and beloved entrepreneur—was famous for spreading happiness. He lived and breathed this philosophy, instilling an ethos of joy at his company, outlining his vision for a better workplace in his New York Times bestseller Delivering Happiness. He promoted a workplace where bosses treated employees like family members, where stress was replaced by playfulness, and where hierarchies were replaced with equality and collaboration. His outlook shaped how we work today. Hsieh also aspired to build his own utopian cities, pouring millions of dollars into real estate and small businesses, first in downtown Las Vegas, Nevada—where Zappos is headquartered—and then in Park City, Utah. He gave generously to his employees and close friends, including throwing notorious Zappos parities and organizing gatherings at his home, an Airstream trailer park. When Hsieh died suddenly in late 2022, the news shook the business and tech world. Wall Street Journal reporters Kirsten Grind and Katherine Sayre discovered Hsieh’s obsession with happiness masked his darker struggles with addiction, mental health, and loneliness. In the last year of his life, he spiraled out of control, cycling out of rehab and into the waiting arms of friends who enabled his worst behavior, even as he bankrolled them from his billion-dollar fortune. Happy at Any Cost sheds light on one of our most creative, yet vulnerable, business leaders. It’s about our intense need to find “happiness” at all costs, our misguided worship of entrepreneurs, the stigmas still surrounding mental health, and how the trappings of fame can mask all types of deeper problems. In turn, it reveals how we conceptualize success—and define happiness—in our modern age.

The Kingdom of Happiness

Author : Aimee Groth
Publisher : Simon and Schuster
ISBN 13 : 1501129902
Total Pages : 336 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis The Kingdom of Happiness by : Aimee Groth

Download or read book The Kingdom of Happiness written by Aimee Groth and published by Simon and Schuster. This book was released on 2017-02-21 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: "An inside look at the CEO of Zappos, Tony Hsieh, one of the most enigmatic and successful entrepreneurs of our time, and his quest to create his own version of utopia in the center of Las Vegas"--

Peak

Author : Chip Conley
Publisher : John Wiley & Sons
ISBN 13 : 0787988618
Total Pages : 290 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Peak by : Chip Conley

Download or read book Peak written by Chip Conley and published by John Wiley & Sons. This book was released on 2007-09-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley's company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow's iconic Hierarchy of Needs. This book explores how Conley's company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow's theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors. Part memoir, part theory, and part application, the book tells of Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.

Workplace Wellness that Works

Author : Laura Putnam
Publisher : John Wiley & Sons
ISBN 13 : 1119055725
Total Pages : 357 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Workplace Wellness that Works by : Laura Putnam

Download or read book Workplace Wellness that Works written by Laura Putnam and published by John Wiley & Sons. This book was released on 2015-06-08 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: A smarter framework for designing more effective workplace wellness programs Workplace Wellness That Works provides a fresh perspective on how to promote employee well-being in the workplace. In addressing the interconnectivity between wellness and organizational culture, this book shows you how to integrate wellness into your existing employee development strategy in more creative, humane, and effective ways. Based on the latest research and backed by real-world examples and case studies, this guide provides employers with the tools they need to start making a difference in their employees' health and happiness, and promoting an overall culture of well-being throughout the organization. You'll find concrete, actionable advice for tackling the massive obstacle of behavioral change, and learn how to design and implement an approach that can most benefit your organization. Promoting wellness is a good idea. Giving employees the inspiration and tools they need to make changes in their lifestyles is a great idea. But the billion-dollar question is: what do they want, what do they need, and how do we implement programs to help them without causing more harm than good? Workplace Wellness That Works shows you how to assess your organization's needs and craft a plan that actually benefits employees. Build an effective platform for well-being Empower employees to make better choices Design and deliver the strategy that your organization needs Drive quantifiable change through more creative implementation Today's worksite wellness industry represents a miasma of competing trends, making it nearly impossible to come away with tangible solutions for real-world implementation. Harnessing a broader learning and development framework, Workplace Wellness That Works skips the fads and shows you how to design a smarter strategy that truly makes a difference in employees' lives—and your company's bottom line.

Delivering Happiness

Author : Tony Hsieh
Publisher : Business Plus
ISBN 13 : 9780446563048
Total Pages : 253 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Delivering Happiness by : Tony Hsieh

Download or read book Delivering Happiness written by Tony Hsieh and published by Business Plus. This book was released on 2010-06-07 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.

Happiness

Author : Evelyn Beilenson
Publisher : Peter Pauper Press, Inc.
ISBN 13 : 1441306692
Total Pages : 51 pages
Book Rating : 4.4/5 (413 download)

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Book Synopsis Happiness by : Evelyn Beilenson

Download or read book Happiness written by Evelyn Beilenson and published by Peter Pauper Press, Inc.. This book was released on 2011-05-18 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with inspiring famous quotations, this little book is not about how to find the key to happiness, the pursuit of which keeps happiness in the future and apart from us. This book is about how to be happiness. Quotes provide beacons for the inward journey that connects us to the source of joy and brings us home. We are alive, so we might as well enjoy the dance.

The Power of WOW

Author : The Employees of Zappos.Com
Publisher : BenBella Books
ISBN 13 : 1948836823
Total Pages : 211 pages
Book Rating : 4.9/5 (488 download)

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Book Synopsis The Power of WOW by : The Employees of Zappos.Com

Download or read book The Power of WOW written by The Employees of Zappos.Com and published by BenBella Books. This book was released on 2019-10-22 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Onward

Author : Howard Schultz
Publisher : Rodale Books
ISBN 13 : 1609613465
Total Pages : 368 pages
Book Rating : 4.6/5 (96 download)

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Book Synopsis Onward by : Howard Schultz

Download or read book Onward written by Howard Schultz and published by Rodale Books. This book was released on 2012-03-27 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

Gross National Happiness

Author : Arthur C. Brooks
Publisher :
ISBN 13 :
Total Pages : 294 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Gross National Happiness by : Arthur C. Brooks

Download or read book Gross National Happiness written by Arthur C. Brooks and published by . This book was released on 2008-04-22 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author analyzes evidence and empirical research to determine which groups are the happiest in America; and offers suggestions on how the government can help individuals maximize their happiness.

Overpromise and Overdeliver

Author : Rick Barrera
Publisher : Penguin
ISBN 13 : 9781591840619
Total Pages : 242 pages
Book Rating : 4.8/5 (46 download)

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Book Synopsis Overpromise and Overdeliver by : Rick Barrera

Download or read book Overpromise and Overdeliver written by Rick Barrera and published by Penguin. This book was released on 2004 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lock in customer loyalty by making--and keeping--a breakthrough brand promise that competitor's can't touch. Includes a free CD-ROM with supplemental materials and a software-driven study guide.

Sooner Safer Happier

Author : Jonathan Smart
Publisher : IT Revolution
ISBN 13 : 1942788924
Total Pages : 370 pages
Book Rating : 4.9/5 (427 download)

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Book Synopsis Sooner Safer Happier by : Jonathan Smart

Download or read book Sooner Safer Happier written by Jonathan Smart and published by IT Revolution. This book was released on 2020-11-10 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is one of the most important Agile books since The Phoenix Project." —Charles Betz, Principle Analyst, Forrester Research It's no secret that we are living in the Digital Age. Technology companies make up seven of the world's ten largest firms by market capitalization. And the key to their success is the key to all modern organizations. Jonathan Smart, business agility practitioner, thought leader, and coach, reveals the patterns and antipatterns that will help organizations from every industry deliver better value sooner, safer, and happier through high levels of engagement, inclusion, and empowerment. Through his decades of experience in the technology world, Smart provides business leaders with a blueprint for creating a world-class organization of the future. Through Agile and Lean ways of working, business leaders can empower teams to improve production, grow together, and create better services for their customers. These better ways of working have overflowed from the IT department to every corner of successful organizations, taking root in every industry from aerospace to accounting, insurance to shipping. This book is not about software development. It is not a book about the computer industry. This book is about applying agility across the entire organization. It's a book that will put you at the front of change and ahead of the competition. "A true business-wide perspective on Digital Transformation and the need for whole business agility." —Adam Banks, Non Executive Director and Former CTIO of AP Moller Maersk **Note from the Authors: Purchases will result in the planting of trees and empowerment of women, in countries with the lowest scores on the IUCN's gender and environment index. It's not just carbon neutral, purchases in any format will result in, on average, 10x greater carbon offset.

Stumbling on Happiness

Author : Daniel Gilbert
Publisher : Vintage Canada
ISBN 13 : 0307371360
Total Pages : 336 pages
Book Rating : 4.3/5 (73 download)

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Book Synopsis Stumbling on Happiness by : Daniel Gilbert

Download or read book Stumbling on Happiness written by Daniel Gilbert and published by Vintage Canada. This book was released on 2009-02-24 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: A smart and funny book by a prominent Harvard psychologist, which uses groundbreaking research and (often hilarious) anecdotes to show us why we’re so lousy at predicting what will make us happy – and what we can do about it. Most of us spend our lives steering ourselves toward the best of all possible futures, only to find that tomorrow rarely turns out as we had expected. Why? As Harvard psychologist Daniel Gilbert explains, when people try to imagine what the future will hold, they make some basic and consistent mistakes. Just as memory plays tricks on us when we try to look backward in time, so does imagination play tricks when we try to look forward. Using cutting-edge research, much of it original, Gilbert shakes, cajoles, persuades, tricks and jokes us into accepting the fact that happiness is not really what or where we thought it was. Among the unexpected questions he poses: Why are conjoined twins no less happy than the general population? When you go out to eat, is it better to order your favourite dish every time, or to try something new? If Ingrid Bergman hadn’t gotten on the plane at the end of Casablanca, would she and Bogey have been better off? Smart, witty, accessible and laugh-out-loud funny, Stumbling on Happiness brilliantly describes all that science has to tell us about the uniquely human ability to envision the future, and how likely we are to enjoy it when we get there.

The Customer Rules

Author : Lee Cockerell
Publisher : Crown Currency
ISBN 13 : 0770435610
Total Pages : 210 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The Customer Rules by : Lee Cockerell

Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Managing for Happiness

Author : Jurgen Appelo
Publisher : John Wiley & Sons
ISBN 13 : 1119269008
Total Pages : 304 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Managing for Happiness by : Jurgen Appelo

Download or read book Managing for Happiness written by Jurgen Appelo and published by John Wiley & Sons. This book was released on 2016-06-02 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements—they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better. Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings. Redefine job titles and career paths Motivate workers and measure team performance Change your organization's culture Make management—and work—fun again Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.