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Deliver With Delight
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Book Synopsis Deliver with Delight by : Rakhi Kapoor
Download or read book Deliver with Delight written by Rakhi Kapoor and published by Notion Press. This book was released on 2020-03-10 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s fast-paced life with nuclear families has women multitasking and juggling several roles. Pregnancy demands that an expecting woman lead a healthy lifestyle in the best interest of her baby. Handling the normal routine of the day, along with the changes brought about by the pregnancy, can become physically demanding. Fatigue, lack of sleep and anxiety about childbirth can lead to irritability and mood swings. Taking care of a newborn, coupled with other responsibilities, can make a new mom feel exhausted and blue. v Break the barriers of fears and myths about the pregnancy. v Free yourself from the fear of labour pains. v Take care of your mental, emotional and physical wellbeing during the pregnancy. v Make sustainable, practical lifestyle changes for a happy and healthy pregnancy with this simple, practical and personalized book for every expecting woman. The mother takes the seat alongside the creator when she delivers a new life. When the whole world rejoices at the birth of a baby, why should the mother who does all the hard work not be smiling through the whole process? Deliver with delight!
Book Synopsis Delight Your Customers by : Steve Curtin
Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Download or read book Delight written by J. B. Priestley and published by HarperCollins UK. This book was released on 2023-04-13 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘An exquisitely-written, generous, funny, thoughtful book about the everyday joys of being alive. I love it.’ Dolly Alderton ‘J. B. Priestley is one of our literary icons of the 20th Century and it is time that we all became re-acquainted with his genius.’ Dame Judi Dench
Book Synopsis Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by : Joseph A. Michelli
Download or read book Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2015-12-08 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0 "I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the direct and undeniable relationship between how much you value and respect your customers and how they reward you for that consideration." --Mike Jackson, Chairman, CEO, and President, AutoNation "Joseph Michelli's latest book is a masterful roadmap for transforming the relationship between leaders, employees, and the customers they serve." --Tom Rath, author of StrengthsFinder 2.0 and Are You Fully Charged? "The revolution in customer care that MBUSA is currently undertaking is rivaled only by the revolution that Mercedes began with the invention of the automobile. Dr. Michelli’s book provides the most comprehensive look at how MBUSA is undertaking and succeeding at this transformative initiative." --Alex Gellert, CEO, Merkley & Partners "Kudos to Steve Cannon and Joseph Michelli. Steve is the rare CEO who is brutally honest—in a public forum—about his own iconic organization’s growing pains. Joseph’s ability to present a compelling case study is unparalleled. If Driven to Delight can’t convince you of the bottom line benefits of balancing service and technology to differentiate from your competition, your days are numbered." --Doug Lipp, international business consultant and bestselling author of Disney U "Once again Joseph Michelli gives us a glimpse into one of the worlds’ great brands and customer experiences. Joseph helps us understand how Mercedes Benz leadership transformed and elevated sales and service experiences. Additionally, he takes the reader on a journey to examine their own organization and determine how to apply these principles and lessons in their own business. This is an important read for leaders who want to grow their businesses, by improving customers’ lives." --Jeanne Bliss, President, CustomerBliss, and bestselling author of Chief Customer Officer 2.0 and I Love You More Than My Dog "Mercedes Benz's story demonstrates the leadership and commitment that's required to transform customer experience within a large organization. The book does a great job of capturing how the company engaged all of its employees and partners on a journey to deliver upon its brand promise, which required much more than just designing great cars." --Bruce Temkin, CCXP, Customer Experience Transformist & Managing Partner, Temkin Group "Most business leaders will tell you how important it is to delight their customers—who wouldn't? But most don't. This is the story of Steve Cannon's journey to take Mercedes Benz from 'good to best'—the diagnosis, the plan, the process design, the management and measurement, but most importantly, the leadership that is making 31,600 people, 99.5 percent of whom don't work for him, WANT to deliver it." --Andrew Robertson, President and CEO, BBDO Worldwide, Inc.
Book Synopsis Retail Marketing Strategy by : Constant Berkhout
Download or read book Retail Marketing Strategy written by Constant Berkhout and published by Kogan Page Publishers. This book was released on 2015-11-03 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone. Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level. If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
Book Synopsis The Book of (More) Delights by : Ross Gay
Download or read book The Book of (More) Delights written by Ross Gay and published by Algonquin Books. This book was released on 2023-09-19 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: From bestselling author of The Book of Delights and award-winning poet, a book of lyrical mini-essays celebrating the everyday that will inspire readers to rediscover the joys in the world around us. In Ross Gay’s new collection of small, daily wonders, again written over the course of a year, one of America’s most original voices continues his ongoing investigation of delight. For Gay, what delights us is what connects us, what gives us meaning, from the joy of hearing a nostalgic song blasting from a passing car to the pleasure of refusing the “nefarious” scannable QR code menus, from the tiny dog he fell hard for to his mother baking a dozen kinds of cookies for her grandchildren. As always, Gay revels in the natural world—sweet potatoes being harvested, a hummingbird carousing in the beebalm, a sunflower growing out of a wall around the cemetery, the shared bounty from a neighbor’s fig tree—and the trillion mysterious ways this glorious earth delights us. The Book of (More) Delights is a volume to savor and share.
Download or read book Heart's Delight written by Per Nilsson and published by Simon and Schuster. This book was released on 2005 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a sixteen-year-old looks at and systematically destroys each of his mementos of Ann-Kathrin, he replays scenes from their relationship and realizes that it was not the great romance he believed it to be.
Download or read book Turkish Delight written by Jan Wolkers and published by Tin House Books. This book was released on 2017-03-07 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of a tempestuous love affair—and the basis for Paul Verhoeven's Oscar-nominated film—Wolkers's controversial masterpiece comes alive in a new translation. Upon its original publication in 1969, Turkish Delight was a sensation and a scandal. Its graphic language and explicit sex scenes had an explosive effect, but just as revolutionary was its frank, colloquial style. The more straightlaced critics condemned the book, but readers saw a novel that reflected the way that they spoke, thought, and felt. Turkish Delight opens with a screed: a sculptor in his studio, raging against the love he lost and describing, in gory detail, the state of his life since she left him. Our narrator alternates between the story of his relationship with Olga—its passion and affection, but also its obsessiveness and abuse—and the dark days that followed, as he attempts to recapture what they had when they lived together, “happy as beasts.” The two only reunite during Olga’s inexorable and tragic decline into cancer—the chemo having taken her hair and rotted her teeth, she will only eat the soft, sweet Turkish Delight that her ex-lover brings to her bedside. In a new translation by Sam Garrett (Herman Koch’s The Dinner), readers get a sense of Wolkers’s revolutionary style and musical prose, Turkish Delight’s particular balance of naked impulse and profound longing. Tin House Books gratefully acknowledges the support of the Dutch Foundation for Literature, whose generous subsidy made this new translation possible.
Book Synopsis A Life of Adventure and Delight by : Akhil Sharma
Download or read book A Life of Adventure and Delight written by Akhil Sharma and published by W. W. Norton & Company. This book was released on 2017-07-11 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Life of Adventure and Delight delivers eight masterful stories from dazzlingly original and critically acclaimed author Akhil Sharma. Hailed as a storyteller whose fiction is “a glowing work of art” (Wall Street Journal), Akhil Sharma is possessed of a narrative voice “as hypnotic as those found in the pages of Dostoyevsky” (The Nation). In A Life of Adventure and Delight, Sharma delivers eight masterful stories that focus on Indian protagonists at home and abroad and that plunge the reader into the unpredictable workings of the human heart. A young woman in an arranged marriage awakens one day surprised to find herself in love with her husband. A retired divorcé tries to become the perfect partner by reading women’s magazines. A man’s longstanding contempt for his cousin suddenly shifts inward when he witnesses his cousin caring for a sick woman. Tender and darkly comic, the protagonists in A Life of Adventure and Delight deceive themselves and engage in odd behaviors as they navigate how to be good, how to make meaningful relationships, and the strengths and pitfalls of self-interest. Elegantly written and emotionally immediate, the stories provide an intimate, honest assessment of human relationships between mothers and sons, sons and lovers, and husband and wives from a dazzlingly original, critically acclaimed writer.
Book Synopsis Transport of Delight by : Jonathan Richmond
Download or read book Transport of Delight written by Jonathan Richmond and published by . This book was released on 2005 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transport of Delight is a true interdisciplinary work, and includes a thorough analytical assessment of the Los Angeles rail program, with a focus on the Long Beach Blue Line light rail-the first of the new projects to go ahead. En route, it shows that ridership forecasting for this project was not only biased and statistically invalid, but in fact done to justify decisions made on other grounds. This unusual book develops a novel theory of myth to explain the construction of rail passenger transit in Los Angeles when it had little to offer the needs of a dispersed autopolis, whose urgent but dispersed public transportation needs could have been better served by developing the regional bus system. The author conducted interviews and performed the detective work necessary to reveal an unlikely logic that held together a network of symbols, images, and metaphors that together present powerful mythical beliefs in the guise of truth. A political analysis shows how consensus was reached to proceed with the light rail to Long Beach, but political explanations are ultimately found lacking, because they cannot explain why decision-makers would want to put the rail in place. It is only when provocative metaphors-of the need to connect communities and to restore a mythical balance to a dysfunctional transportation system-and symbols-of escape from the pressure cooker of poverty, of urban success, power and, indeed sexual acumen-are surfaced, that we realize that Los Angeles' Transport of Delight is the result of the very human need to transcend complexity by providing mythical creations that appear to offer easy answers to society's deepest problems.
Book Synopsis A Complete Concordance to the Bible of the Last Translation by : Clement Cotton
Download or read book A Complete Concordance to the Bible of the Last Translation written by Clement Cotton and published by . This book was released on 1635 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Employee to Entrepreneur by : Steve Glaveski
Download or read book Employee to Entrepreneur written by Steve Glaveski and published by John Wiley & Sons. This book was released on 2019-01-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the leap and become an entrepreneur today Are you living for the weekend? Are you dissatisfied at work? Are you itching to do something that is important to you? How can you avoid the pitfalls that many first-time entrepreneurs have fallen into? How do you explore whether entrepreneurship is right for you without giving up your day job? Employee to Entrepreneur is your guide to leaving your job behind and building something for yourself. Author and employee-turned-entrepreneur Steve Glaveski, shows you how to navigate the challenges, find the entrepreneurial success that is right for you and become a better person along the way. Employee to Entrepreneur combines storytelling with a step-by-step framework to teach you how to effectively explore and leverage entrepreneurship to gain freedom, fulfillment and financial security. understand what you want to do by first understanding yourself explore if entrepreneurship is right for you without giving up your day job avoid the common pitfalls faced by first-time entrepreneurs fund, test and prioritise your ideas in a fast and cost-effective way develop the mindset to succeed in your business. If you’re ready to leave your cushy employee life behind and build a business and a life you believe in, reading this essential guidebook is your first step to making it happen.
Book Synopsis Dutch Delight by : Sylvia Pessireron
Download or read book Dutch Delight written by Sylvia Pessireron and published by . This book was released on 2007 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 300 pictures, along with more than 25 recipes, celebrating typical Dutch food.
Book Synopsis A New and Useful Concordance to the Holy Bible. Begun by the Industrious Labours of Mr. Vavasor Powel ... and Finished by N. P. and J. F. [i.e. John Fairfax],&c by :
Download or read book A New and Useful Concordance to the Holy Bible. Begun by the Industrious Labours of Mr. Vavasor Powel ... and Finished by N. P. and J. F. [i.e. John Fairfax],&c written by and published by . This book was released on 1671 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Hacker's Delight by : Henry S. Warren
Download or read book Hacker's Delight written by Henry S. Warren and published by Pearson Education. This book was released on 2013 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compiles programming hacks intended to help computer programmers build more efficient software, in an updated edition that covers cyclic redundancy checking and new algorithms and that includes exercises with answers.
Book Synopsis God Is My Delight by : W. Phillip Keller
Download or read book God Is My Delight written by W. Phillip Keller and published by Kregel Publications. This book was released on 1991 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This widely respected author examines his personal relationship with the Trinity and shares insights into God as Father, the Son as Friend, and the Holy Spirit as Counselor.
Book Synopsis Temples of Delight by : Barbara Trapido
Download or read book Temples of Delight written by Barbara Trapido and published by Bloomsbury Publishing USA. This book was released on 2015-04-14 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: "First published by Michael Joseph 1990"--Title page verso.
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