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Customers Perception Of The Service Quality Provided By A Well Established Property Management Company In Hong Kong
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Book Synopsis CUSTOMERS PERCEPTION OF THE SE by : 劉家聲
Download or read book CUSTOMERS PERCEPTION OF THE SE written by 劉家聲 and published by Open Dissertation Press. This book was released on 2017-01-28 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Customers' Perception of the Service Quality Provided by a Well-established Property Management Company in Hong Kong" by 劉家聲, Ka-sing, Desmond, Lau, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389478 Subjects: Housing management - China - Hong Kong Consumer satisfaction - China - Hong Kong
Book Synopsis Customers' Perception of the Service Quality Provided by a Well-established Property Management Company in Hong Kong by : Ka-sing Lau (Desmond)
Download or read book Customers' Perception of the Service Quality Provided by a Well-established Property Management Company in Hong Kong written by Ka-sing Lau (Desmond) and published by . This book was released on 2001 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis PROPERTY MGMT SERVICE QUALITY by : Chun-Tat Ha
Download or read book PROPERTY MGMT SERVICE QUALITY written by Chun-Tat Ha and published by Open Dissertation Press. This book was released on 2017-01-26 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Property Management Service Quality of Shopping Centres in Hong Kong: a Study of Tenant's and Customers' Satisfaction" by Chun-tat, Ha, 夏進達, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In a highly competitive market like Hong Kong, shopping centres have to be constantly improving in order the meet the needs of your clients. The research here aimed to find out what factors from the service quality aspect as well as from the external environment aspect those were likely to be seen as more important by customers (shoppers) and tenants respectively. It was found that customers tended to treat external factors like accessibility and trade mix as more important than others, whereas tenants tended to think that service quality was more important. The common result from the two groups of participant was that both customers and tenants treat a factor as the most important when it has the strongest influence to them. From the customers' point of view, it was time consumption, whereas from the tenants' angle, factors that had the strongest influence to their business was considered to be the most related factor to their satisfaction. At the end of the paper, it discussed how property management could use the finding of this research for future use. Subjects: Shopping centers - China - Hong Kong - Management
Book Synopsis Employees' Perception of Service Quality as a Major Determinant Towards Customer Satisfaction of a Property Management Company in Hong Kong by : Wai-kuen Chan
Download or read book Employees' Perception of Service Quality as a Major Determinant Towards Customer Satisfaction of a Property Management Company in Hong Kong written by Wai-kuen Chan and published by . This book was released on 2006 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Professional Housing Management Practices in Hong Kong by : Rebecca Lai-Har Chiu
Download or read book Professional Housing Management Practices in Hong Kong written by Rebecca Lai-Har Chiu and published by Hong Kong University Press. This book was released on 2006-10-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional housing management is of growing importance in Hong Kong and the "Hong Kong management model" is adopted in many neighbouring high-density cities. However, there has been by far no literature on the subject of housing management practices in Hong Kong. This book is therefore crucial in understanding how housing management makes significant contributions to the safety, viability, liveability and vibrancy of our high-density and high-rise environment. Since the late 1980s, housing education in this city has developed by leaps and bounds. A recent study found that over 3,000 junior practitioners would be seeking professional training or further study for career advancement. This book is an indispensable aid to self-study or taught courses.
Book Synopsis The Value of Property Management Services in Housing by : Jinhuan Li
Download or read book The Value of Property Management Services in Housing written by Jinhuan Li and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "The Value of Property Management Services in Housing: an Experiment" by Jinhuan, Li, 李晋桓, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Nowadays, as people have higher aspiration for quality of life, the way they value housing no longer looks for provision of fixed structure and physical comfort, but also the pleasure they enjoy from the spatial fixity and the service available in attached with the property. Historically, hedonic pricing model is the most popular way for valuation of housing by modeling the implicit price of attributes comprised in a residential premise. This research, based on the hedonic pricing framework, creatively and skillfully adopts the experimentation method to measure the value property management services in the residential properties in Hong Kong. After a thorough literature on both development of property management as well as the determinants and appraisal of property value, the experiment manipulates the criteria that potential property buyers would consider and simulate the information processing environment for decision making of home purchase, through which the value of property management services is then measured from the users' perspective. The experiment result confirms the importance of property management services, and statistically testifies the hypotheses to reveal the interaction between property management and property value. It finds that property management services in general have contribution to the value of the property being managed, and higher quality of service significantly contributes more. Even for same service quality, the role of property management becomes prominent to inferior grade of residential building, or presents larger impact when the property depreciates over time. Adoptability of experiment methodology is successfully justified. Hedonic regression approach in return examines the setting of the experiment and proves its subsequent result. Experimentation not only provides a powerful way of moving beyond simple questions about "do you think property management is important" or "how important is it" in normal survey, but also makes real time data available rather than analyzing the historical property transaction records in common hedonic modeling. People's appreciation to the intangible management services is well and truly measured from careful experimental arrangement. Such result surely expands the application of hedonic pricing model in measuring the magnitude of an intrinsic attribute, and provides good reference to the property management industry, real estate developers, academic researchers, and the society at large. DOI: 10.5353/th_b4834272 Subjects: Real estate management - China - Hong Kong
Book Synopsis A Study on the Impacts of Residential Concierge Service in Hong Kong by : Ka-Yuk Tsui
Download or read book A Study on the Impacts of Residential Concierge Service in Hong Kong written by Ka-Yuk Tsui and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study on the Impacts of Residential Concierge Service in Hong Kong" by Ka-yuk, Tsui, 徐家玉, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In the past decade, the nature of the property management service has been changing from providing basic elements such as cleansing, security, maintenance etc. to nowadays more and more added value services which have been applied in the daily operations and in fact far away from the basic nature of property management service but with more personalized, tailor made services to be included in order to upgrade the service quality as well as enhance the customer satisfaction. Different kinds of added value services have been used such as the postal service, copy & fax service, dry cleaning, dinning booking etc. are commonly applied in the property management services. In recent ten years, the concept of residential concierge service has been widely introducing into the residential properties in Hong Kong. Such concept is generally copied from the concierge service in hospitality industry which the department provides the tailor made and personalized service to solve the customer's enquire without saying "no" in order to delight the customer in every touch. The concierge service is easily to enhance the customer satisfaction if the service provided excessed the customer expectation. In this circumstance, the concept of the concierge service has been applied into residential property as the provision of residential concierge service somehow could represent the level of luxury of people who are living in the property. The property management company makes use of the residential concierge service to make its product or service different over other competitors. The impacts of the application of the service seem positive in view of the increment of the number of the application in these recent years. Actually, the residential concierge service in this several years is not the monopoly for luxury residential properties but becomes one of the necessary service or item to be included under property management services. It is easily to discover that most of the newly established residential properties are equipped with the residential concierge service and the service standard has been tended to professional as in hospitality industry. It is believed that the application of the service could upgrade the service quality, enhance the customer loyalty and eventually gain business and enhance company reputation. Nevertheless, the impacts of the application of the residential concierge services have not been proved as there are fewer studies had conducted in the past although the application of the concept in the property management industry has been widely used. It is valuable to have an in depth study in order to realize the influences and further areas of the application in the future. DOI: 10.5353/th_b4834350 Subjects: Real estate management - China - Hong Kong
Book Synopsis To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong by : Ka-Wan Wu
Download or read book To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong written by Ka-Wan Wu and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong" by Ka-wan, Wu, 胡家穩, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changed from the provision of basic services such as watchmen and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirement of the owners for the property management services raised. Apart from this, the participation of Owner Committee ( OC ) in the property management has become more significant which has been recognized by the residents, the property management practitioners as well as the government. As a result of the rapid population growth, the demand for the housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of OC in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the OC could manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. However, we always hear that Owner Committee (OC) will cause a lot of quarrels between OC and the property managers/property management companies and bring a lot of troubles to the property manager/property management company. Sometimes the property managers/ property management companies complained that the requirement of the OC is too high to meet and unreasonable. Moreover, they also complained that OC controls too much on them so that their efficiency of work and their daily performance will be reduced. In addition, it creates a great impact to the property management companies and to the industry of property management. For example, the incidents of termination of property managers/property management companies were increased for the past decade. Does OC really could not perform their function and to make contribution to improve the quality of private residential property in Hong Kong? In this dissertation, it is to find out whether the OC participation in the management of the property has positive impacts on the management quality of the estates or not. If yes, to what extent or level that OC could help improve the quality of the private residential property in Hong Kong. After the estate study, it was found that OC participation in the management of the property could help the management company understand their needs and become more accountable. It was also noted that by the questionnaire survey and face to face interviews, the estate selected for the estate study that is a high level of participation of OC, all the comments and results have a higher satisfaction rate and a positive impacts on the management quality of the estate as well as in the whole property management industry. DOI: 10.5353/th_b5372737 Subjects: Homeowners - China - Hong Kong Housing management - China - Hon gKong
Book Synopsis ANALYSIS & EVALUATION OF QUALI by : Chap-Man Elsie To
Download or read book ANALYSIS & EVALUATION OF QUALI written by Chap-Man Elsie To and published by Open Dissertation Press. This book was released on 2017-01-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "An Analysis and Evaluation of Quality Services in a Property Management Company" by Chap-man, Elsie, To, 杜集敏, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389554 Subjects: Real estate management - China - Hong Kong - Case studies Quality assurance - China - Hong Kong - Case studies
Book Synopsis An Evaluation of Quality Services of Private Property Management in Hong Kong by : Hon-Cheong Wong
Download or read book An Evaluation of Quality Services of Private Property Management in Hong Kong written by Hon-Cheong Wong and published by Open Dissertation Press. This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "An Evaluation of Quality Services of Private Property Management in Hong Kong: a Comparison Between Companies With and Without ISO 9000 Certification" by Hon-cheong, Wong, 黃漢昌, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196881 Subjects: Housing management - China - Hong Kong - Quality control - Case studies
Book Synopsis A Study of the Service Quality in Property Management Companies by : Kam-Fai Yau
Download or read book A Study of the Service Quality in Property Management Companies written by Kam-Fai Yau and published by . This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study of the Service Quality in Property Management Companies" by Kam-fai, Yau, 游錦輝, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389558 Subjects: Real estate management - China - Hong Kong Total quality management - China - Hong Kong ISO 9001 Standard Consumer satisfaction - China - Hong Kong
Book Synopsis Value-Added Services by : Yiu-Yuen Mak
Download or read book Value-Added Services written by Yiu-Yuen Mak and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Value-added Services: Impact of Customer Satisfaction in Hong Kong Housing Estates" by Yiu-yuen, Mak, 麥耀源, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management industry develops with the real estate market which is one of the major economy contributors in Hong Kong. Since property management is considered as service-oriented industry, satisfying customers mean business successful. The goal of this research aimed at analyzing the impact brought by value-added services in current private housing market through assessing the customer satisfaction level. This research intended to analysis the relationships among value-added services, customer satisfaction and customer loyalty. The first part of the research comprises the introduction including background, aims and objectives, signification, scope and limitation of the study. Second part is the literature review that provides information on the definition, concept and theoretical framework of value-added services, services model, customer satisfaction and customer loyalty. Third part mentions the methodology of the research while the fourth part illustrates and analyzes the finding of the survey. Finally, it comes to the conclusion part that consists of comment of the finding result and provision of recommendation to property management company on how to enhance and pursuit customer satisfaction and customer loyalty. The business thus become success. The common survey tool that widely use in this research is questionnaire. All data are collected through questionnaire. Since the questionnaires are designed to evaluate residents' view and how it affected residents' satisfaction level towards value-added service, answer is designed in 5-point scale. The relationship between score and satisfaction is positive which refers higher score means high satisfaction level. Moreover, the concept of SERVQUAL Model is applied to testify whether respondents satisfy the service by comparing their perceived and expected value of value-added service under the idea of Gap 5. Result of the survey reflects that value-added service with high customer satisfaction level may gain customer loyalty only by positive word of mouth. Unlike the previous studies related to customer loyalty that causing customer re-purchase and higher profit return is the most important point. The research shows that value-added service may not bring high profit return to the property management company as not must respondents will re-consume the services. Although the satisfied catering service cannot make higher profit, the power of spreading out positive word of mouth should not be neglected. Catering service cannot make higher profit through residents' re-purchase. However, it brings positive word of mouth and develops personal communication between residents and the property management companies. So it is suggested that the companies choose the most suitable and applicable value-added service so as to achieve some positive impacts such as profit return, positive word of mouth and improved resident relationship. DOI: 10.5353/th_b5118567 Subjects: Consumer satisfaction - China - Hong Kong Residential real estate - China - Hong Kong - Management
Download or read book In Search of Paradise written by Li Zhang and published by Cornell University Press. This book was released on 2012-09-15 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new revolution in homeownership and living has been sweeping the booming cities of China. This time the main actors on the social stage are not peasants, migrants, or working-class proletariats but middle-class professionals and entrepreneurs in search of a private paradise in a society now dominated by consumerism. No longer seeking happiness and fulfillment through collective sacrifice and socialist ideals, they hope to find material comfort and social distinction in newly constructed gated communities. This quest for the good life is profoundly transforming the physical and social landscapes of urban China. Li Zhang, who is from Kunming, the capital of Yunnan province, turns a keen ethnographic eye on her hometown. She combines her analysis of larger political and social issues with fine-grained details about the profound spatial, cultural, and political effects of the shift in the way Chinese urban residents live their lives and think about themselves. In Search of Paradise is a deeply informed account of how the rise of private homeownership is reconfiguring urban space, class subjects, gender selfhood, and ways of life in the reform era. New, seemingly individualistic lifestyles mark a dramatic move away from yearning for a social utopia under Maoist socialism. Yet the privatization of property and urban living have engendered a simultaneous movement of public engagement among homeowners as they confront the encroaching power of the developers. This double movement of privatized living and public sphere activism, Zhang finds, is a distinctive feature of the cultural politics of the middle classes in contemporary China. Theoretically sophisticated and highly accessible, Zhang's account will appeal not only to those interested in China but also to anyone interested in spatial politics, middle-class culture, and postsocialist governing in a globalizing world.
Book Synopsis Strategic Management by : Okechukwu Lawrence Emeagwali
Download or read book Strategic Management written by Okechukwu Lawrence Emeagwali and published by BoD – Books on Demand. This book was released on 2019-11-13 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through select contributions, this edited volume presents a current discourse on strategic management specifically through the lens of industry dynamism. It re-examines the enduring call for dynamic strategies and capabilities at the firm and industry level, drawing case studies from a diverse array of geographic locations. Its findings are presented in two succinct sections: “On Dynamic Strategies” and “On Dynamic Capabilities,” which collectively read as a unit.
Book Synopsis Inclusive Housing Management and Community Wellbeing by : Kwok-yu Edward Lee
Download or read book Inclusive Housing Management and Community Wellbeing written by Kwok-yu Edward Lee and published by Springer Nature. This book was released on with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis An Analysis and Evaluation of Quality Services in a Property Management Company by : Chap-man To (Elsie)
Download or read book An Analysis and Evaluation of Quality Services in a Property Management Company written by Chap-man To (Elsie) and published by . This book was released on 2003 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Hong Kong Real Estate - Issues for Responsible Investors by :
Download or read book Hong Kong Real Estate - Issues for Responsible Investors written by and published by Responsible Research. This book was released on with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt:
