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Author : Daniel J. I. Murphy
Publisher : Gower Publishing Company, Limited
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.:/5 (321 download)
Download or read book Customers and Thieves written by Daniel J. I. Murphy and published by Gower Publishing Company, Limited. This book was released on 1986 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Daniel J. I. Murphy
Publisher :
ISBN 13 :
Total Pages : 720 pages
Book Rating : 4.:/5 (94 download)
Download or read book Customers and Thieves written by Daniel J. I. Murphy and published by . This book was released on 1985 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Paul Dorrian
Publisher : Penguin Random House South Africa
ISBN 13 : 141520361X
Total Pages : 189 pages
Book Rating : 4.4/5 (152 download)
Download or read book Dancing with the Customer written by Paul Dorrian and published by Penguin Random House South Africa. This book was released on 2011-06-27 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are at a defining moment in thinking about competitiveness. Customer service is no longer an extension of business. It is the core of it. Nor is rendering good service sufficient. The global economy is heaving sea and if you don't attain supremacy in customer service you may find yourself drowning. However, if you follow the 101 practical lessons in this book your business will take a quantum leap.
Author : Robert E. Hinson
Publisher : IAP
ISBN 13 : 1641136871
Total Pages : 253 pages
Book Rating : 4.6/5 (411 download)
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Author : Travis McDade
Publisher : Oxford University Press, USA
ISBN 13 : 0190239719
Total Pages : 229 pages
Book Rating : 4.1/5 (92 download)
Download or read book Thieves of Book Row written by Travis McDade and published by Oxford University Press, USA. This book was released on 2015-08-06 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Thieves of Book Row, Travis McDade tells the gripping tale of the worst book-theft ring in American history, and the intrepid detective who brought it down. Both a fast-paced, true-life thriller, Thieves of Book Row provides a fascinating look at the history of crime and literary culture.
Author : Andreas Schroeder
Publisher : Annick Press
ISBN 13 : 1554514711
Total Pages : 138 pages
Book Rating : 4.5/5 (545 download)
Download or read book Thieves! written by Andreas Schroeder and published by Annick Press. This book was released on 2005-09-03 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Willie Sutton was casing a bank when he noticed that the manager looked a lot like Sutton himself, so he walked into the vault, loaded up with banknotes, and calmly walked out. D.B. Cooper hijacked a plane, demanded $200,000 in payment, and parachuted from the aircraft. He was never captured. Other criminals in this book were no less brazen: - Arthur Barry, the greatest jewel thief in American criminal history - Vincente Perugia, who boldly stole one of the world’s greatest art treasures - Amil Dinsio, one of the most accomplished bank vault robbers in the U.S. - Victor Desmarais and Leo Martial, a hapless duo who bungled their getaway - James Landis, who stole two bricks of freshly printed banknotes from his employer—the U.S. Treasury - Adam Worth, the Napoleon of Crime - the Great Train Robbers, who planned one of the largest heists of all time - the five heisters of the Great Purolator Caper, whose ineptitude ensured capture Be prepared for some high-stakes action in THIEVES! While many ended their careers broke and disillusioned, these impresarios of crime make for great reading.
Author : Christopher K. Andrews
Publisher : Rowman & Littlefield
ISBN 13 : 1498543790
Total Pages : 206 pages
Book Rating : 4.4/5 (985 download)
Download or read book The Overworked Consumer written by Christopher K. Andrews and published by Rowman & Littlefield. This book was released on 2018-12-11 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses empirical data to qualify contemporary social concerns regarding automation and jobs, while raising questions about the increasing creep of unpaid work into Americans’ leisure time.
Author : Sandra Brown
Publisher : Hachette UK
ISBN 13 : 1538751917
Total Pages : 384 pages
Book Rating : 4.5/5 (387 download)
Download or read book Thick as Thieves written by Sandra Brown and published by Hachette UK. This book was released on 2020-08-25 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this tantalizing thriller from a #1 New York Times bestselling author, a woman uncovers lifelong secrets as she searches for the truth behind her father's involvement in a heist gone wrong. Twenty years ago in the dead of night, four seemingly random individuals pulled the ultimate heist and almost walked away with half a million dollars. But by daybreak, their plan had been shot to hell. One of them was in the hospital. One was in jail. One was dead. And one got away with it. Arden Maxwell, the daughter of the man who disappeared all those years ago—presumably with the money, after murdering his accomplice—has never reconciled with her father's abandonment of her and her sister. After countless personal setbacks she decides to return to her family home near mysterious Caddo Lake, and finally get answers to the many questions that torment her. Little does she know, two of her father's co-conspirators—a war hero and a corrupt district attorney—are watching her every move. Ledge Burnet, a rebellious teen at the time of the heist, evaded his jail sentence by enlisting in the army. Now he's back in town to care for his ailing father—and to keep his eye on the county's corrupt district attorney, whom he suspects was the real murderer. Although the two are bound to silence because of the crime they committed together, each has spent years waiting and hoping that the other will make a fatal misstep. But the arrival of their elusive accomplice's daughter, Arden, who may know more about the missing money than she's telling, sets them both on red alert. She ignites Ledge's determination to expose the D.A.'s treachery . . . and sparks a desire he wishes to deny.
Author : Andrius Jilinsky
Publisher : Peter Lang Incorporated, International Academic Publishers
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.X/5 (1 download)
Download or read book The Joy of Acting written by Andrius Jilinsky and published by Peter Lang Incorporated, International Academic Publishers. This book was released on 1990 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Joy of Acting is a textbook of exercises, carefully selected and progressing from the elementary to the more difficult, for the use of teachers of acting, directors (in studio work) and individual actorbeginners. This is material which the author found most effective in his years of teaching actors in New York City. The principles of psychology on which the Stanislavsky system is based are closely followed: hence the book provides an excellent text-manual to supplement an Actor Prepares. In an introduction, the author dicusses the problems of the artist in the theatre, and the ideal collaboration of actor, director and playwright.
Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.0/5 ( download)
Download or read book Protecting Consumers' Data written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and published by . This book was released on 2005 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Thomas J. Holt
Publisher : Springer
ISBN 13 : 1137589043
Total Pages : 164 pages
Book Rating : 4.1/5 (375 download)
Download or read book Data Thieves in Action written by Thomas J. Holt and published by Springer. This book was released on 2016-09-06 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the practices of cybercriminals who steal and sell personal information acquired through various means, including mass data breaches, to engage in cybercrime and fraud. Using data from multiple English and Russian language web forums, the authors identify the range of products sold in these active on-line marketplaces and the prospective profits earned by these actors. The social organization of these markets is analysed using sociological theory to understand the sophistication of the markets. Social network analyses of the relational networks of participants are also utilised to examine their sophistication and structure. In doing so, this work will contribute to the development of cybercrime studies, and will appeal to both social and computer scientists alike with an interest in the human aspects of cybercrime.
Author : Muhsin Mahdi
Publisher : BRILL
ISBN 13 : 9789004101067
Total Pages : 404 pages
Book Rating : 4.1/5 (1 download)
Download or read book كتاب الف ليلة وليلة written by Muhsin Mahdi and published by BRILL. This book was released on 1994-08-01 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of Indexes and an extensive English introduction completes the publication of the critical edition of The Thousand and One Nights, of which the first two volumes, the Arabic text and commentary, were published in 1984. For the first time, the oldest manuscript of this famous Arabic text is now completely accessible to scholars and interested readers. This third and final volume, which completes painstaking work of more than three decades, magnificently adds to the important and pioneering work by Muhsin Mahdi which has been lauded by so many.
Author : Anders Rydell
Publisher : Penguin
ISBN 13 : 0735221235
Total Pages : 370 pages
Book Rating : 4.7/5 (352 download)
Download or read book The Book Thieves written by Anders Rydell and published by Penguin. This book was released on 2018-02-06 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A chilling reminder of Hitler’s twisted power." —BBC For readers of The Monuments Men and The Hare with Amber Eyes, the story of the Nazis' systematic pillaging of Europe's libraries, and the small team of heroic librarians now working to return the stolen books to their rightful owners. While the Nazi party was being condemned by much of the world for burning books, they were already hard at work perpetrating an even greater literary crime. Through extensive new research that included records saved by the Monuments Men themselves—Anders Rydell tells the untold story of Nazi book theft, as he himself joins the effort to return the stolen books. When the Nazi soldiers ransacked Europe’s libraries and bookshops, large and small, the books they stole were not burned. Instead, the Nazis began to compile a library of their own that they could use to wage an intellectual war on literature and history. In this secret war, the libraries of Jews, Communists, Liberal politicians, LGBT activists, Catholics, Freemasons, and many other opposition groups were appropriated for Nazi research, and used as an intellectual weapon against their owners. But when the war was over, most of the books were never returned. Instead many found their way into the public library system, where they remain to this day. Now, Rydell finds himself entrusted with one of these stolen volumes, setting out to return it to its rightful owner. It was passed to him by the small team of heroic librarians who have begun the monumental task of combing through Berlin’s public libraries to identify the looted books and reunite them with the families of their original owners. For those who lost relatives in the Holocaust, these books are often the only remaining possession of their relatives they have ever held. And as Rydell travels to return the volume he was given, he shows just how much a single book can mean to those who own it.
Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.F/5 ( download)
Download or read book Securing Consumers' Data written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection and published by . This book was released on 2005 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : James B. Stewart
Publisher : Simon and Schuster
ISBN 13 : 1439126208
Total Pages : 614 pages
Book Rating : 4.4/5 (391 download)
Download or read book Den of Thieves written by James B. Stewart and published by Simon and Schuster. This book was released on 2012-11-20 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: A #1 bestseller from coast to coast, Den of Thieves tells the full story of the insider-trading scandal that nearly destroyed Wall Street, the men who pulled it off, and the chase that finally brought them to justice. Pulitzer Prize–winner James B. Stewart shows for the first time how four of the eighties’ biggest names on Wall Street—Michael Milken, Ivan Boesky, Martin Siegel, and Dennis Levine—created the greatest insider-trading ring in financial history and almost walked away with billions, until a team of downtrodden detectives triumphed over some of America’s most expensive lawyers to bring this powerful quartet to justice. Based on secret grand jury transcripts, interviews, and actual trading records, and containing explosive new revelations about Michael Milken and Ivan Boesky, Den of Thieves weaves all the facts into an unforgettable narrative—a portrait of human nature, big business, and crime of unparalleled proportions.
Author :
Publisher :
ISBN 13 :
Total Pages : 410 pages
Book Rating : 4.3/5 (243 download)
Download or read book FBI Law Enforcement Bulletin written by and published by . This book was released on 1988 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Commerce. Subcommittee on Commerce, Trade, and Hazardous Materials
Publisher :
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4.3/5 (121 download)
Download or read book The National Motor Vehicle Safety, Anti-Theft, Title Reform and Consumer Protection Act of 1995 written by United States. Congress. House. Committee on Commerce. Subcommittee on Commerce, Trade, and Hazardous Materials and published by . This book was released on 1996 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:
