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Customer Service In The Fire Service
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Book Synopsis Essentials of Fire Department Customer Service by : Alan V. Brunacini
Download or read book Essentials of Fire Department Customer Service written by Alan V. Brunacini and published by Fire Protection Publication. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Book Synopsis Mastering the Fire Service Assessment Center, 2nd Ed by : Anthony Kastros
Download or read book Mastering the Fire Service Assessment Center, 2nd Ed written by Anthony Kastros and published by Fire Engineering Books. This book was released on 2018-04-16 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine
Book Synopsis Management in the Fire Service by : Harry R. Carter
Download or read book Management in the Fire Service written by Harry R. Carter and published by Jones & Bartlett Learning. This book was released on 2006-05-23 with total page 1024 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharpen Your Leadership Skills And Improve Departmental Performance! This Revised Edition Of Management In The Fire Service Is The Best Source For Proven Strategies On Handling The Managerial Challenges Unique To Your Field. You'll Find The Latest On Vital Topics Such As Pre-Fire Planning, Incident Command, Public Fire And Life Safety Education, Management Of Financial Resources, And Training. New Chapters On Fire Prevention, Code Enforcement, And Labor Relations In The Fire Service Are Also Included. Boost Your Effectiveness In Motivating, Supervising, And Evaluating Personnel, And Apply Management Theory Principles To Actual Service Situations. From Chief And Company Officers To Fiscal, Personnel, And Administrative Managers, If You're In A Management Position, This Book Will Boost Your Performance!
Book Synopsis Air Management for the Fire Service by : Mike Gagliano
Download or read book Air Management for the Fire Service written by Mike Gagliano and published by Fire Engineering Books. This book was released on 2008 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert instructors at the Seattle Fire Department offer a comprehensive explanation of how to develop and implement an effective air management program for departments of any size. This handbook includes examples from international departments, the newest technology breakthroughs, and more.
Book Synopsis Strategies for Marketing your Fire Department Today and Beyond by : U. S. Fire Administration
Download or read book Strategies for Marketing your Fire Department Today and Beyond written by U. S. Fire Administration and published by FEMA. This book was released on 2013-02-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department
Book Synopsis Risk Management in the Fire Service by : Steven S. Wilder
Download or read book Risk Management in the Fire Service written by Steven S. Wilder and published by PennWell Books. This book was released on 1997 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defines and discusses risk management, a new idea in fire service even though it has been informally applied for years. Ten chapters address topics such as the nature of loss, processes and methods, the safety committee, incident investigation, managing risks and emergency operations, quality management, and sexual harassment in the fire service. Two appendices provide case law studies and common departmental loss exposures. Annotation copyrighted by Book News, Inc., Portland, OR
Book Synopsis Fire Service Ethics by : H. Scott Walker
Download or read book Fire Service Ethics written by H. Scott Walker and published by Jones & Bartlett Learning. This book was released on 2018-11-14 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire Service Ethics is the first textbook specifically developed to help fire service personnel deal with ethical dilemmas. Firefighters and fire service leaders will find benefit from this important tool to aid them in dealing with complex issues. No other profession places such discretionary burden on its practitioners as the fire service. The military, law enforcement, the medical profession, and legal profession all provide a robust set of ethical policies and guidelines to their members. Fire Service Ethics provides the foundation for creating ethical boundaries.Fire Service Ethics meets and exceeds the course outcomes and course objectives for the National Fire Academy FESHE Model Curriculum Bachelor’s (Non-Core) course called Fire Service Ethics (C0303). It is also well suited for fire officer and administration development programs. Section 1 of the book is entitled Foundations. Its four chapters are intended to provide the reader with the basic understanding of ethics necessary to master the material in the succeeding three sections. Chapter 1 is recommended for all readers, as it addresses the important questions of ethical relevance to the fire service. Chapters 2, 3 & 4 are grounded in academic approaches to ethics and are specifically intended to be used in college courses. The material within the sections encourages critical analysis of ethical systems, and understanding of the basics of human behavior.Section 2 of the book is entitled Ethics on The Line. Its chapters address issues directly related to rank-and-file firefighters, and company officers. The section also deals with diversity; first as an abstract concept, and then as it applies specifically to the fire service. Section 2 is intended to serve dual purposes. First, it is designed to be included in an academic curriculum aimed at future firefighters. Secondly, Section 2 - combined with Section 4 - encompasses the majority of material appropriate for inclusion in fire service training programs.Section 3 of the text is dedicated to Administrative Ethics. The chapters within the section explore ethics issues faced by fire chiefs and senior administrative personnel. Included within the section are chapters on the building and maintenance of an ethical work culture, the ethical responsibilities associated with administration, and finally, ethics laws. Section 3 - combined with Sections 1 and 4 - is especially appropriate for officer development programs and collegiate programs in fire administration.Section 4 of the book is entitled Applied Ethics. The three chapters within the section deal with the application of ethics on the personal and department level. Included within the section are chapters on ethical decision-making, mechanisms by which unethical behavior is engaged, and a review of current ethical issues affecting local fire departments. Section 4 is universal in its application and should be used in all collegiate programs, as well as in firefighter and fire
Author :International Association of Fire Chiefs Publisher :Jones & Bartlett Learning ISBN 13 :0763739081 Total Pages :418 pages Book Rating :4.7/5 (637 download)
Book Synopsis Fire Service Pump Operator by : International Association of Fire Chiefs
Download or read book Fire Service Pump Operator written by International Association of Fire Chiefs and published by Jones & Bartlett Learning. This book was released on 2011-02-14 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to safely and effectively drive and operate an apparatus with fire pumpers with the new Fire Service Pump Operator: Principles and Practice! This text is the core of a complete teaching and learning system that thoroughly supports instructors and prepares students for the job. The text includes up-to-date coverage the 2009 Edition of NFPA 1002, Standard for Fire Apparatus Driver/Operator Professional Qualifications. This text provides a thorough understanding of the types of fire apparatus equipped with pumps, how to safely drive them, and how to properly maintain these vehicles through inspection and testing programs. Students will also learn how to operate fire pumps by gaining an understanding of water supply, nozzles and flow rates, optimal positioning, and more.
Book Synopsis Fire Service Rapid Intervention Crews: Principles and Practice by : Joe Nedder
Download or read book Fire Service Rapid Intervention Crews: Principles and Practice written by Joe Nedder and published by Jones & Bartlett Publishers. This book was released on 2014 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "From training to equipment to on-scene considerations, this book covers all aspects of rapid intervention and ensures that crew members and Incident Commanders are fully prepared for "Mayday" emergencies. This book addresses the competencies for chapters 5, 6, and 7 of the 2015 edition of NFPA 1407, Standard for Training Fire Service Rapid Intervention Crews, and informs training personnel on how to conduct safe, effective, rapid intervention training."--Back cover.
Book Synopsis Fire Service Law by : Lawrence T. Bennett
Download or read book Fire Service Law written by Lawrence T. Bennett and published by Waveland Press. This book was released on 2017-01-10 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The frequency of lawsuits in the private and public sectors is proliferating, and the fire service is not immune. The protections afforded by Sovereign Immunity have eroded, and fire departments are rightfully being held to quality standards. They face an increasing number of responsibilities that expose them to litigation. Given his legal background and ongoing active role in the fire service, the author is in a unique position to provide expertise on how to avoid legal problems by learning from the experiences of others. The second edition of Fire Service Law continues to provide much-needed coverage of the key areas in which a firefighter or fire department is likely to encounter litigation. The fundamental legal principles presented will serve as an excellent foundation for proper decision making and protocol in a fire service organization. The real-life case studies and relevant examples taken from today’s headlines are valuable tools in the study of fire and EMS law. End-of-chapter review questions correspond to the case studies, and Expand Your Learning exercises are included for student and group assignments. Readers of this authoritative guide can stay abreast of the latest court decisions affecting fire department operations by accessing the author’s Fire, EMS, & Safety Law Newsletter website.
Book Synopsis Brannigan's Building Construction for the Fire Service by : Francis Brannigan
Download or read book Brannigan's Building Construction for the Fire Service written by Francis Brannigan and published by Jones & Bartlett Publishers. This book was released on 2010-02-22 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brannigan’s Building Construction for the Fire Service, Fourth Edition is a must read for fire fighters, prospective fire fighters, and fire science students. This edition continues the Brannigan tradition of using plain language to describe technical information about different building types and their unique hazards. This text ensures that critical fire fighting information is easy-to-understand and gives valuable experience to fire fighters before stepping onto the fireground. The first edition of Building Construction for the Fire Service was published in 1971. Frank Brannigan was compelled to write the most comprehensive building construction text for the fire service so that he could save fire fighters’ lives. His passion for detail and extensive practical experience helped him to develop the most popular text on the market. His motto of: “Know your buildings,” informs every aspect of this new edition of the text. Listen to a Podcast with Brannigan's Building Construction for the Fire Service, Fourth Edition co-author Glenn Corbett to learn more about this training program! Glenn discusses his relationship with the late Frank Brannigan, the dangers of heavy construction timber, occupancy specific hazards, and other areas of emphasis within the Fourth Edition. To listen now, visit: http://d2jw81rkebrcvk.cloudfront.net/assets.multimedia/audio/Building_Construction.mp3.
Book Synopsis Introduction to Fire Protection and Emergency Services includes Navigate Advantage Access by : Robert Klinoff
Download or read book Introduction to Fire Protection and Emergency Services includes Navigate Advantage Access written by Robert Klinoff and published by Jones & Bartlett Learning. This book was released on 2019-11-11 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth edition of Introduction to Fire Protection and Emergency Services meets and exceeds the National Fire Academy’s Fire and Emergency Services Higher Education (FESHE) course objectives and outcomes for the Associate’s (Core) course called Principles of Emergency Services (C0273). The Sixth Edition delivers future fire service candidates a head start in the competitive selection process by familiarizing students with the selection and training process. In addition, the Sixth Edition provides a comprehensive and concise overview of the broad spectrum of the fire service, from the primary duties of the modern fire department, to emergency incident management, to fire prevention, to department administration. The Sixth Edition reinforces foundational knowledge, including the history and future of the fire service; the chemistry and physics of fire; issues facing the fire and rescue service in the United States; and careers in the fire and emergency services. The entire range of services of the modern fire service is explored, including emergency medical services, hazardous materials response, wildland fires, swiftwater rescue, and urban search and rescue. The Sixth Edition includes: An emphasis on safety and professionalism, which is reinforced through discussions of incident effectiveness, fire fighter ethics, customer service, physical fitness, training, decision making, fire prevention, and behavioral health Organizations that support the fire service are highlighted, including: Firefighter Behavioral Health Alliance. Firefighter Cancer Support Network. Leary Firefighter Foundation Discussions on Post-Traumatic Stress Disorder (PTSD) and Repeated Exposure to Trauma (RET) and their effects on fire fighters An expanded discussion of the possible future effects of climate change and the effect on the fire and rescue service
Book Synopsis Fundamentals of Fire Fighter Skills by : David Schottke
Download or read book Fundamentals of Fire Fighter Skills written by David Schottke and published by Jones & Bartlett Publishers. This book was released on 2014 with total page 1229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Crew Resource Management for the Fire Service by : Randy Okray
Download or read book Crew Resource Management for the Fire Service written by Randy Okray and published by PennWell Books. This book was released on 2003-12 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource aims to reduce injuries and fatalities on the fireground by preventing human error. It provides fire service professionals with the necessary communication, leadership, and decision-making tools to operate safely and effectively under stressful conditions. Although the concept of crew resource management has been around since the 1970s, this is the first book to apply C( to the fire service industry.
Book Synopsis Customer Service and the Fire Department - a Rowan County, North Carolina, Perspective by : Robert A. Parnell
Download or read book Customer Service and the Fire Department - a Rowan County, North Carolina, Perspective written by Robert A. Parnell and published by . This book was released on 1994 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: It can be assumed that satisfaction of client expectations varied due to several factors, including the number of times the client requested the response of the emergency agency, if any, and the results of the response that the emergency agency may not have had any control.
Download or read book The Fire Service written by J. A. Rhodes and published by Booklocker.Com Incorporated. This book was released on 2006-04 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for everyone who wonders why fire engines are red, why a chief has five "bugles" while a captain has two, why fire hydrants are sometimes called "fire plugs" and why we toll bells and play bagpipes at firefighter funerals.
Book Synopsis Fire Fighter Safety and Survival by : Don Zimmerman
Download or read book Fire Fighter Safety and Survival written by Don Zimmerman and published by Jones & Bartlett Publishers. This book was released on 2013-12-19 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire Fighter Safety and Survival is an essential guide designed to keep fire fighters safe from the many hazards they will face on-the-job. Developed around the 16 Firefighter Life Safety Initiatives, this textbook provides scores of real-life examples from the fire service and other high-risk industries to illustrate the dangers of fire fighting. More importantly, these examples help readers to stay safe in similar situations by offering helpful information on risk management, how to incorporate safety procedures within their department, and how to foster a culture of safety to ensure that “Everyone Goes Home.” The Second Edition features: Coverage of the Fire and Emergency Services Higher Education (FESHE) Firefighter Safety and Survival model curriculum. Updated statistics, references, and examples from recent events Over 100 real-life examples from the fire service and nuclear, medical, military, and airline industries to provide readers with a complete understanding of risk management, safety systems, and situational awareness principles. Fire science students, seasoned professionals, and rookies alike can turn to Fire Fighter Safety and Survival, Second Edition for the knowledge and tools needed to make a difference in their departments without sacrificing cherished, long-standing traditions.
