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Customer Romance
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Download or read book Customer Romance written by J.N Halm and published by AuthorHouse. This book was released on 2014-05-08 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: CUSTOMER ROMANCE A New Feel of Customer Service Is about creating love not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to become darlings to all their customers. It is for the individual (or business) that intends to bring some sunshine into the lives of customers. This is a book about how a business can win the hearts (and pockets) of its customers in a long-lasting relationship. CUSTOMER ROMANCE is a staunch supporter of a relationship selling concept as against the transactional selling concept. This book advocates that no matter how much a business stands to lose in the short-run when it practices relationship building, in the long-run the relationship pays off. CUSTOMER ROMANCE debates that the most important ingredient in building a successful business is TRUST. However, trust is best established in a romantic relationship not in a mere transaction.
Download or read book CUSTOMER ROMANCE written by J. N. HALM and published by Author House. This book was released on 2014-05-08 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: CUSTOMER ROMANCE "A New Feel of Customer Service" Is about creating love - not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to become darlings to all their customers. It is for the individual (or business) that intends to bring some sunshine into the lives of customers. This is a book about how a business can win the hearts (and pockets) of its customers in a long-lasting relationship. CUSTOMER ROMANCE is a staunch supporter of a relationship selling concept as against the transactional selling concept. This book advocates that no matter how much a business stands to lose in the short-run when it practices relationship building, in the long-run the relationship pays off. CUSTOMER ROMANCE debates that the most important ingredient in building a successful business is TRUST. However, trust is best established in a "romantic" relationship not in a mere transaction.
Book Synopsis Customer Relationship Management by : Roger J. Baran
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Book Synopsis Artificial Intelligence for Customer Relationship Management by : Boris Galitsky
Download or read book Artificial Intelligence for Customer Relationship Management written by Boris Galitsky and published by Springer Nature. This book was released on 2020-12-23 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.
Book Synopsis Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 by : Ammari, Nedra Bahri
Download or read book Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 written by Ammari, Nedra Bahri and published by IGI Global. This book was released on 2022-06-24 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the brand and referral behavior via electronic word of mouth. Customer opinions within the virtual brand communities can have a vast impact on a company’s sales and image. It is crucial for companies to promote and use customer contributions in order to enhance their brand image, retain customers, and develop their marketing strategy. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 provides relevant theoretical frameworks and the latest results of empirical research on the strategic role of marketing 2.0, digital customer experience, and social customer relationship management on social networks. Covering a range of topics such as disruptive marketing, artificial intelligence, and customer behavior, this reference work is ideal for marketers, IT practitioners, CRM specialists, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.
Download or read book Customer Love written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.
Download or read book Just This Once written by Rosalind James and published by Rosalind James. This book was released on 2014-11-21 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone needs to be rescued sometimes. Everyone but Hannah Montgomery, that is. She just needs a vacation. Three weeks Down Under, a vacation in New Zealand to sort out her life, figure out what she wants, seems just right. Oh, and to relax. She should definitely put that on the agenda. She certainly isn't looking for a sexy fling with a professional rugby player, no matter how attractive he is. Hannah doesn't do casual. But maybe just this once ... As much as he's shared with Hannah, Drew Callahan has kept one very big secret. He's the captain of New Zealand's All Blacks rugby team, and the most famous rugby player on earth. And learning the truth, now that she's back home again, has made Hannah warier than ever. Drew knows that she's right for him. But how can he convince her to let down her guard enough to explore what they could have together? Go Down Under in this steamy New Zealand sports romance. Fans of Jill Shalvis, Catherine Bybee, and Kristin Higgins will enjoy this book.
Book Synopsis Customer Romance by : Peter Applebaum
Download or read book Customer Romance written by Peter Applebaum and published by . This book was released on 2012-12-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Gifts, Romance, and Consumer Culture by : Yuko Minowa
Download or read book Gifts, Romance, and Consumer Culture written by Yuko Minowa and published by Routledge. This book was released on 2018-09-05 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do people communicate their romantic feelings? Gift giving is one way. Giving and receiving of gifts is a characteristic of intimate relationships. Gifts are a message, a form of communication with a tangible material object, about love, affection, or concern for the recipient. The "romantic gift" evokes a multitude of intertwined meanings: passion, intimacy, affection, persuasion, care, celebration, altruism, and nostalgia. They can also connote the negative images of obligation and reciprocity. Romantic gift giving may be practiced at rituals, during rites of passage, or for casual occasions, to affirm the continued importance of the romantic relationship. We may even romanticize the giving of gifts to the self, to nonhuman companions, and to others we do not know personally. If loving and giving are a practice, then romantic gift giving is a practice of loving with intimate—or would-be intimate—others. This book addresses gift giving among consumers attempting to express and construct romantic love. It lies at the intersection of consumption, markets, and culture. In societies shaped by the globalizing neo-liberal economic order, increasing wealth disparity, and a partially digitized social environment that they help to co-construct, it may be time to rethink romantic love. Gift giving is a key arena to do so, as gifts make love tangible and act as carriers of meaning as well as cultural symbols. In gift giving the meanings of romance are renewed, renegotiated, and reconstructed. Gifts, Romance, And Consumer Culture demonstrates a wide variety of scholarly work bearing on romantic gift giving using an interpretive consumer research perspective. The book introduces critical studies by scholars in this unfolding and new interdisciplinary field.
Book Synopsis His to Claim: A Sci-Fi Alien Romance by : Eve Vaughn
Download or read book His to Claim: A Sci-Fi Alien Romance written by Eve Vaughn and published by Alien Overlords. This book was released on 2019-03-27 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: My alien overlord is huge, all-powerful, and determined to claim me. Every human girl growing up on New Terrhan knows one thing ... that she will be taken by one or several Xalthurian males when she turns twenty-one. The Xalthurians are rough, domineering, and huge all over, but this is the deal our leaders struck so that they would provide our human colony with desperately needed supplies. If the baby born from our taking is a girl, we will be allowed to keep it. If the baby is a boy, it will be taken away, never to be seen again. That is the way it has always been on our small planet and that is the way it will always be. I should accept my fate, but I can't. When they come for my sister's baby boy, I dare to defy the alien, they call "Tel." As it turns out, "Tel" means prince. But rather than killing me for my insolence, the future overlord vows to return to the planet. When I am twenty-one. He's huge, all-powerful, and determined to claim me. Can I stop him? And how will I answer when the question becomes, do I want to?
Book Synopsis Customer Relationship Management by : Graham Roberts-Phelps
Download or read book Customer Relationship Management written by Graham Roberts-Phelps and published by Thorogood. This book was released on 2001 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains the elements of CRM and how to establish an integrated customer relationship-oriented approach in your organisation. How, in a word, to become a business where every customer's need is not just provided for but anticipated.
Book Synopsis Parasocial Romantic Relationships by : Riva Tukachinsky Forster
Download or read book Parasocial Romantic Relationships written by Riva Tukachinsky Forster and published by Rowman & Littlefield. This book was released on 2021-05-05 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parasocial Romantic Relationships: Falling in Love with Media Figures explores how, why, and to what effect individuals develop romantic feelings toward people they “know” from the media. These imaginary, one-sided relationships, dubbed parasocial romantic relationships, are both profound and pervasive, Riva Tukachinsky Forster argues. These relationships can take many forms, including adolescents who develop celebrity crushes on popular music artist, anime enthusiasts who “marry” their favorite characters, and fanfiction authors who insert themselves into narratives as romantic interests of the protagonist. Through analysis of surveys, in-depth interviews, and historical examples, this book advances our understanding of parasocial romantic relationships on both a sociocultural and a psychological level. The data and theories analyzed offer insights into how individuals can become romantically engaged with people they do not actually know, some of whom may not even exist in reality. Ultimately, Tukachinsky Forster argues that although these relationships exist only in the mind of consumers, they serve important psychological functions across different stages of life and can lead to significant consequences for individuals’ nonmediated relationships. Scholars of media studies, communication, psychology, and sociology will find this book particularly useful.
Download or read book Romance, Inc written by Jocelyn Raines and published by . This book was released on 1996 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Caroline Shaw had been a rag doll of a girl in golden Palm Beach until she created a business, Romance, Inc. For Caroline, it was a dream come true--until the forces of the past made it a nightmare, threatening her happiness, her son, and her chance to love again.
Book Synopsis Digital Brand Romance by : Anna Harrison
Download or read book Digital Brand Romance written by Anna Harrison and published by Business Expert Press. This book was released on 2022-03-23 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Digital Brand Romance, you will learn the proprietary six-step ADORE Process that has helped brands worldwide consistently achieve conversion rates above 20%. Tomorrow arrived, and all great relationships now begin online – including the ones between your future customer and your brand. Whether you are selling shoes, software or spaceship parts, the romance begins and evolves in a digital world. While over 80% of businesses think they provide excellent customer experiences – only 8% of customers agree. The reality is that the state of modern, digital brand relationships is quite dysfunctional: an average conversion rate of 3% means that 97% of engagements with your brand fail. Not only does this inefficiency chew up marketing budget, but it also taints future engagements with your brand. In Digital Brand Romance, you will learn the proprietary six-step ADORE Process that has helped brands worldwide consistently achieve conversion rates above 20%. The ADORE Process is used by some of the most innovative scale-ups, fast growth exporters and leading brands to consistently sell more, more often. Each step of the ADORE Process aligns with one of the key moments of influence in the digital relationship with your brand. Understanding the forces that drive each moment will allow you to identify signs of relationship breakdown; common causes of issues and how to resolve them; and which metrics to track to measure progress. You will also learn how to apply the process to conduct regular digital relationship audits, removing your reliance on luck in the future success of your brand. Digital Brand Romance is highly practical and offers tactical, helpful advice to apply in your business immediately.
Book Synopsis Sandwich, With a Side of Romance by : Krista Phillips
Download or read book Sandwich, With a Side of Romance written by Krista Phillips and published by Abingdon Press. This book was released on 2012-09-01 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: She moved to Sandwich, Illinois, in search of a new life, but ended up in a giant pickle. Sandwich represents hope for twenty-year-old Maddie Buckner and Kyle, the eleven-year-old brother Maddie wants to spring out of foster care. Then she loses her new job after less than an hour on the clock. It’s all Reuben-the-Jerk’s fault, and she’s determined to make him right the wrong. He does so, reluctantly, by giving her a job at his restaurant, The Sandwich Shop. Then crazy things start happening at the restaurant, and Kyle’s foster parents apply to adopt him. To stop it all, Maddie must learn the art of humbling herself and accepting the help God has arranged, risking her heart to Reuben in the process. And she’d rather eat a million corned-beef on rye sandwiches than do that. "Don’t let the light-hearted cover and title fool you. Krista Phillips’ spunky, rough-around-the-edges heroine may be “tickle me” funny, but her faith journey offers more than a cute read. There is depth here, made all the more satisfying served up with a generous side of romance." - Tamara Leigh, author of Restless in Carolina and Dreamspell "Krista Phillips' book is much like a submarine sandwich--multi-layered and loaded with tasty delights. There's a little something for everyone: a light, quirky opening, and an ending that packs a punch. Yum!" - Janice Thompson, author of the Weddings by Bella series "Krista Phillips is a unique and entertaining new voice in contemporary Christian romance. She brings a fresh, young perspective to the genre and left me eager to read whatever she writes next." - Kaye Dacus, author of Stand-In Groom (Christy Award Finalist 2010), The Brides of Bonneterre series, and The Matchmaker series "In Sandwich, With a Side of Romance, Krista Phillips will win you over with her witty, entertaining, laugh-out-loud writing style. She's created loveable, quirky, down-to-earth characters with real life struggles. As the characters wrestle to overcome their problems, you'll find yourself cheering them on and savoring the sweet but sassy romance that ends with a blissful sigh." - Jody Hedlund, best-selling author of The Preacher's Bride "With lovable characters, an engaging plot, and a swoon-worthy romance, debut author Krista Phillips has penned a novel that will have readers laughing and flipping pages well into the night. Sandwich, With a Side of Romance is a refreshing and enjoyable read!" - Katie Ganshert, author of Wildflowers from Winter
Book Synopsis Security Guard’s Romance by : Chun Qiuyugong
Download or read book Security Guard’s Romance written by Chun Qiuyugong and published by Funstory. This book was released on 2019-12-10 with total page 1165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Huang Xing is an ordinary security guard, but he is passionate about life. He was serious and responsible for his work, and was appreciated by his boss. He soon became the security captain. His wife was as beautiful as a flower, but he was very disgusted with his poverty. Soon, his wife divorced him.But another girl quietly fell in love with the hard-working and righteous Huang Xing. She created various encounters and met him many times. Finally, Huang Xing also began to like such a kind and lovely girl. His life finally started in the direction of happiness ...☆About the Author☆Chun Qiu Yu Gong, a well-known online novelist, has rich writing experience and superb writing ability. His novels are popular for their humorous language and delicate descriptions.
Book Synopsis Crafting Customer Experience Strategy by : Sapna Popli
Download or read book Crafting Customer Experience Strategy written by Sapna Popli and published by Emerald Group Publishing. This book was released on 2021-05-04 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crafting Customer Experience Strategy: Lessons from Asia looks at how Customer Experience Management can be vital in providing a competitive advantage for businesses. This is essential reading for marketing scholars and practitioners looking for insights into improving their customers' experiences.
