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Customer Processes In Business To Business Service Transactions
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Book Synopsis Customer Processes in Business-to-Business Service Transactions by : Janine Frauendorf
Download or read book Customer Processes in Business-to-Business Service Transactions written by Janine Frauendorf and published by Springer Science & Business Media. This book was released on 2007-12-08 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator’s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.
Book Synopsis On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops by : R. Meersman
Download or read book On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops written by R. Meersman and published by Springer Science & Business Media. This book was released on 2003-10-30 with total page 1090 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the joint refereed proceedings of six international workshops held as part of OTM 2003 in Catania, Sicily, Italy, in November 2003. The 80 revised full workshop papers presented together with various abstracts and summaries were carefully reviewed and selected from a total of 170 submissions. In accordance with the workshops, the papers are organized in topical main sections on industrial issues, human computer interface for the semantic Web and Web applications, Java technologies for real-time and embedded systems, regulatory ontologies and the modelling of complaint regulations, metadata for security, and reliable and secure middleware.
Book Synopsis HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations by : Himss
Download or read book HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations written by Himss and published by CRC Press. This book was released on 2017-03-03 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The fourth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3000 definitions, 30 new organizations and 76 new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This fourth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included. HIMSS North America, a business unit within HIMSS, positively transforms health and healthcare through the best use of information technology in the United States and Canada. As a cause-based non-profit, HIMSS North America provides thought leadership, community building, professional development, public policy, and events. HIMSS North America represents 64,000 individual members, 640 corporate members, and over 450 non-profit organizations. Thousands of volunteers work with HIMSS to improve the quality, cost-effectiveness, access, and value of healthcare through IT. HIMSS Vision Better health through information technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information technology.
Download or read book Java Gems written by Dwight Deugo and published by Cambridge University Press. This book was released on 1998-02-13 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: The support of Java Report by the pioneers of the language has always made it the source for Java development. From the very beginnings of Java, Java Report was there, examining each new aspect of the language with a clear independent eye. Now, Dwight Deugo, the editor of Java Report, has gathered the most important articles from the first year of the magazine. Written by a savvy Who's Who of industry experts, Java Gems covers today's most important aspects of Java development. Top writers and developers walk you through the topic areas that are essential to today's Java developers, including multitasking, design patterns, class libraries, persistence, distributed computing, and Java vs C++.
Book Synopsis Simulation-based Lean Six-Sigma and Design for Six-Sigma by : Basem El-Haik
Download or read book Simulation-based Lean Six-Sigma and Design for Six-Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2006-10-27 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
Book Synopsis Building the Customer-Centric Enterprise by : Claudia Imhoff
Download or read book Building the Customer-Centric Enterprise written by Claudia Imhoff and published by Wiley. This book was released on 2001 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategies for leveraging information technologies to improve customer relationships With E-business comes the opportunity for companies to really get to know their customers--who they are and their buying patterns. Business managers need an integrated strategy that supports customers from the moment they enter the front door--or Web site--right through to fulfillment, support, and promotion of new products and services. Along the way, IT managers need an integrated set of technologies--from Web sites to databases and data mining tools--to make all of this work. This book shows both IT and business managers how to match business strategies to the technologies needed to make them work. Claudia Imhoff helped pioneer this set of technologies, called the Corporate Information Factory (CIF). She and her coauthors take readers step-by-step through the process of using the CIF for creating a customer-focused enterprise in which the end results are increased market share and improved customer satisfaction and retention. They show how the CIF can be used to ensure accuracy, identify customer needs, tailor promotions, and more.
Author :Luis M. Camarinha-Matos Publisher :Springer Science & Business Media ISBN 13 :1402078331 Total Pages :335 pages Book Rating :4.4/5 (2 download)
Book Synopsis Collaborative Networked Organizations by : Luis M. Camarinha-Matos
Download or read book Collaborative Networked Organizations written by Luis M. Camarinha-Matos and published by Springer Science & Business Media. This book was released on 2007-05-08 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: A research agenda for collaborative networks Purpose. Many practical application experiments and pilot cases nowadays provide evidence on what works and what still remains as a challenge for collaborative networked organizations (CNOs). The fast evolution of the information and communication technologies and in particular the so-called Internet technologies, also represents an important motivator for the emergence of new forms of collaboration. However, most efforts in this area are highly fragmented, considering only some partial facets and not a holistic perspective that would be required. We are therefore at a point in which it is necessary to define much more consolidated and sustainable research strategies for a second phase of research and development in this area. This book addresses the main disciplines involved in CNOs. It further synthesizes the views and opinions expressed by a large number of visionaries from the main disciplines involved in CNOs, and offers a comprehensive set of recommendations for the establishment of a research agenda on collaborative networks. As recognized experts in their specific areas, different authors in this book have presented work that is backed by a large number of research results, each focusing on specific facets of collaborative networks, and coming out of a large number of international and national projects.
Book Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.
Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. and published by PHI Learning Pvt. Ltd.. This book was released on 2016-06-07 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.
Download or read book IT in Business written by David Targett and published by Routledge. This book was released on 1999 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from five leading UK business schools - Bath, Cranfield, Imperial College, Manchester and Warwick.
Book Synopsis Data Mining and Knowledge Discovery in Real Life Applications by : Julio Ponce
Download or read book Data Mining and Knowledge Discovery in Real Life Applications written by Julio Ponce and published by BoD – Books on Demand. This book was released on 2009-01-01 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents four different ways of theoretical and practical advances and applications of data mining in different promising areas like Industrialist, Biological, and Social. Twenty six chapters cover different special topics with proposed novel ideas. Each chapter gives an overview of the subjects and some of the chapters have cases with offered data mining solutions. We hope that this book will be a useful aid in showing a right way for the students, researchers and practitioners in their studies.
Book Synopsis Multinational Business Service Firms by : Joanne Roberts
Download or read book Multinational Business Service Firms written by Joanne Roberts and published by Routledge. This book was released on 2018-10-26 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998, this influential volume entered the debate on Foreign Direct Investment in the UK and focuses on the role of Multinational Enterprises (MNEs) in the service rather than manufacturing and primary sectors. While the significance of the service industry had been recognised (exceeding 60% of total GDP in some countries at the time of original publication), the role of FDIs has not. Joanne Roberts thus contributed to a woefully under researched field, covering areas including international trade, the organisational theory of the firm and the UK business sector.
Book Synopsis Cases on Information Technology and Business Process Reengineering by : Mehdi Khosrowpour
Download or read book Cases on Information Technology and Business Process Reengineering written by Mehdi Khosrowpour and published by IGI Global. This book was released on 2006-01-01 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents a wide range of issues and challenges related to business process reengineering technologies and systems through the use of case studies"--Provided by publisher.
Book Synopsis Understanding Cybersecurity Management in FinTech by : Gurdip Kaur
Download or read book Understanding Cybersecurity Management in FinTech written by Gurdip Kaur and published by Springer Nature. This book was released on 2021-08-04 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uncovers the idea of understanding cybersecurity management in FinTech. It commences with introducing fundamentals of FinTech and cybersecurity to readers. It emphasizes on the importance of cybersecurity for financial institutions by illustrating recent cyber breaches, attacks, and financial losses. The book delves into understanding cyber threats and adversaries who can exploit those threats. It advances with cybersecurity threat, vulnerability, and risk management in FinTech. The book helps readers understand cyber threat landscape comprising different threat categories that can exploit different types of vulnerabilties identified in FinTech. It puts forward prominent threat modelling strategies by focusing on attackers, assets, and software and addresses the challenges in managing cyber risks in FinTech. The authors discuss detailed cybersecurity policies and strategies that can be used to secure financial institutions and provide recommendations to secure financial institutions from cyber-attacks.
Download or read book Computerworld written by and published by . This book was released on 2000-04-24 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Book Synopsis Business Process Change by : Paul Harmon
Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2014-04-26 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented
Book Synopsis Getting Started in Six Sigma by : Michael C. Thomsett
Download or read book Getting Started in Six Sigma written by Michael C. Thomsett and published by John Wiley & Sons. This book was released on 2018-04-03 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.
Book Synopsis Business Process Modeling, Simulation and Design by : Manuel Laguna
Download or read book Business Process Modeling, Simulation and Design written by Manuel Laguna and published by CRC Press. This book was released on 2018-12-07 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes. The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics. While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently. The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integration of graphic user-friendly simulation software enables a systematic approach to create optimal designs.
