Customer Love

Download Customer Love full books in PDF, epub, and Kindle. Read online Customer Love ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Customer Love

Author : Mac Anderson
Publisher : Sourcebooks, Inc.
ISBN 13 : 1608100189
Total Pages : 125 pages
Book Rating : 4.6/5 (81 download)

DOWNLOAD NOW!

Book Synopsis Customer Love by : Mac Anderson

Download or read book Customer Love written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.

INSPIRED

Author : Marty Cagan
Publisher : John Wiley & Sons
ISBN 13 : 111938754X
Total Pages : 370 pages
Book Rating : 4.1/5 (193 download)

DOWNLOAD NOW!

Book Synopsis INSPIRED by : Marty Cagan

Download or read book INSPIRED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2017-11-17 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.

Customer Love

Author : Chip R. Bell
Publisher :
ISBN 13 : 9781890009786
Total Pages : 0 pages
Book Rating : 4.0/5 (97 download)

DOWNLOAD NOW!

Book Synopsis Customer Love by : Chip R. Bell

Download or read book Customer Love written by Chip R. Bell and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bell explains how customer loyalty depends on devotion or love.

People Love You

Author : Jeb Blount
Publisher : John Wiley & Sons
ISBN 13 : 1118433246
Total Pages : 199 pages
Book Rating : 4.1/5 (184 download)

DOWNLOAD NOW!

Book Synopsis People Love You by : Jeb Blount

Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Customer Love

Author :
Publisher : David Crandall
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4./5 ( download)

DOWNLOAD NOW!

Book Synopsis Customer Love by :

Download or read book Customer Love written by and published by David Crandall. This book was released on with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Winning on Purpose

Author : Fred Reichheld
Publisher : Harvard Business Press
ISBN 13 : 1647821797
Total Pages : 159 pages
Book Rating : 4.6/5 (478 download)

DOWNLOAD NOW!

Book Synopsis Winning on Purpose by : Fred Reichheld

Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

Creating Customer Love

Author : Dave Ratner
Publisher : BookPros, LLC
ISBN 13 : 193445432X
Total Pages : 170 pages
Book Rating : 4.9/5 (344 download)

DOWNLOAD NOW!

Book Synopsis Creating Customer Love by : Dave Ratner

Download or read book Creating Customer Love written by Dave Ratner and published by BookPros, LLC. This book was released on 2009 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: If belief leads to trust, and trust leads to customer loyalty, then consider this one of the most practical handbooks on how to start a love affair with your customers. To Dave Ratner, an independent retailer for over thirty years, it's always been about creating unshakeable relationships with his customers. It's a path that has helped him, and other independents like him, beat the big box retailers. Even the U.S. Congress has called upon Dave to share his retail insights and advice. His story has been covered by the Wall Street Journal, The Associated Press, and CNN. Dave is a sought-after motivational speaker because of his humor and common-sense approach to business and customer relations. If ever there was a down-to-earth roadmap for business success that you could start implementing today, this is it.

Winning Customer Love

Author : Jim Buchanan
Publisher : BalboaPress
ISBN 13 : 1452591083
Total Pages : 108 pages
Book Rating : 4.4/5 (525 download)

DOWNLOAD NOW!

Book Synopsis Winning Customer Love by : Jim Buchanan

Download or read book Winning Customer Love written by Jim Buchanan and published by BalboaPress. This book was released on 2014-01-31 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Another book about business strategy...really? There are thousands and thousands of books about business and brand strategy. Some are based upon very solid concepts and many are very well written. This, on the other hand, is a business love story. An exploration of how businesses can demonstrate love to customers so that customers will in turn fall in love with the business and the brand. Winning Customer Love is about a business and brand strategy that will deliver the best possible results, by any measure, year after year. The Five Principles of Customer Love are well known to everyone because they are part of our daily lives. So, this strategy is easy to understand even as it is challenging to implement. Success requires focus, dedication and strong leadership from top to bottom in the organization. The results will be stunning.

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Author : Jeffrey H. Gitomer
Publisher : Bard Press (TX)
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.3/5 ( download)

DOWNLOAD NOW!

Book Synopsis Customer Satisfaction is Worthless, Customer Loyalty is Priceless by : Jeffrey H. Gitomer

Download or read book Customer Satisfaction is Worthless, Customer Loyalty is Priceless written by Jeffrey H. Gitomer and published by Bard Press (TX). This book was released on 1998 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Lovability

Author : Brian de Haaff
Publisher : Greenleaf Book Group
ISBN 13 : 1626344043
Total Pages : 291 pages
Book Rating : 4.6/5 (263 download)

DOWNLOAD NOW!

Book Synopsis Lovability by : Brian de Haaff

Download or read book Lovability written by Brian de Haaff and published by Greenleaf Book Group. This book was released on 2017-04-25 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Love is the surprising emotion that company builders cannot afford to ignore. Genuine, heartfelt devotion and loyalty from customers — yes, love — is what propels a select few companies ahead. Think about the products and companies that you really care about and how they make you feel. You do not merely likethose products, you adore them. Consider your own emotions and a key insight is revealed: Love is central to business. Nobody talks about it, but it is obvious in hindsight. Lovability: How to Build a Business That People Love and Be Happy Doing It shares what Silicon Valley-based author and Aha! CEO Brian de Haaff knows from a career of founding successful technology companies and creating award-winning products. He reveals the secret to the phenomenal growth of Aha! and the engine that powers lasting customer devotion — a set of principles that he pioneered and named The Responsive Method. Lovability provides valuable lessons and actionable steps for product and company builders everywhere, including: • Why you should rethink everything you know about building a business • What a product really is • The magic of finding what your customers truly desire • How to turn business strategy and product roadmaps into customer love • Why you should chase company value, not valuation • Surveys to measure your company’s lovability Brian de Haaff has spent the last 20 years focused on business strategy, product management, and bringing disruptive technologies to market. And in preparation for writing this book, he interviewed well-known startup founders, product managers, executives, and CEOs at hundreds of name brand and agile organizations. Their experiences, along with headline-grabbing case studies (both inspiring successes and cautionary tales), will help readers discover how to build something that matters. Much has been written about how entrepreneurs build innovative products and successful businesses, but the author's message is original and refreshing. He convincingly explains that there is a better path forward — a people-first way grounded in love. In a business world that has increasingly emphasized hype over substance and get-big-at-any-cost thinking over profitable and sustainable growth, it's time for a new recipe for company success. Insightful, thought-provoking, and sometimes controversial, Lovability is the book that you turn to when you know there has to be a better way.

Love Thy Customer

Author : Rick Brinkman
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.0/5 ( download)

DOWNLOAD NOW!

Book Synopsis Love Thy Customer by : Rick Brinkman

Download or read book Love Thy Customer written by Rick Brinkman and published by McGraw-Hill Companies. This book was released on 2005-09 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.

I Love You But I Don't Trust You

Author : Mira Kirshenbaum
Publisher : Penguin
ISBN 13 : 0425245314
Total Pages : 305 pages
Book Rating : 4.4/5 (252 download)

DOWNLOAD NOW!

Book Synopsis I Love You But I Don't Trust You by : Mira Kirshenbaum

Download or read book I Love You But I Don't Trust You written by Mira Kirshenbaum and published by Penguin. This book was released on 2012-02-07 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to restoring trust in broken relationships from a renowed couple’s therapist. Is my relationship worth saving? Will the trust ever come back? How can things be good between us again? Whether broken trust is due to daily dishonesties, a monumental betrayal, or even a history of hurts from the past, it can put a relationship at risk. This is the first book to show you exactly what to do to restore trust in your relationship, regardless of how it was damaged. In this complete guide, couples therapist Mira Kirshenbaum will also help you understand the stages by which trust strengthens when the rebuilding process is allowed to take place. And you will learn how the two of you can avoid the mistakes that prevent healing and discover how to feel secure with each other again.

Real Love

Author : Greg Baer
Publisher : Penguin
ISBN 13 : 9781592400478
Total Pages : 290 pages
Book Rating : 4.4/5 (4 download)

DOWNLOAD NOW!

Book Synopsis Real Love by : Greg Baer

Download or read book Real Love written by Greg Baer and published by Penguin. This book was released on 2004-01-19 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: "He rocked my foundation! Greg Baer touched me deeply. He's got the answer to finding happiness in life."—Tony Trupiano, Talk America Why do most of us search our entire lives for loving and happy relationships but rarely find them? What is the "secret something" that all relationships need in order to thrive? Dr. Greg Baer found the answers to these questions while working with thousands of individuals and couples. In Real Love, he shares his enlightening and practical blueprint for creating successful relationships and reveals the secret to finding and keeping what he calls "Real Love." In Real Love, you'll discover: · The difference between Imitation Love and Real Love · How to eliminate conflicts with spouses, children, parents, friends and colleagues · How to put an end to destructive “Getting” and “Protecting” behaviors · How Real Love can eliminate anger, resentment, and fear · The four steps to finding Real Love With Real Love as your guide you can begin to heal the wounds of your past and create rewarding and fulfilling relationships in every area of your life.

"I Love You More Than My Dog"

Author : Jeanne Bliss
Publisher : Penguin
ISBN 13 : 1101148799
Total Pages : 225 pages
Book Rating : 4.1/5 (11 download)

DOWNLOAD NOW!

Book Synopsis "I Love You More Than My Dog" by : Jeanne Bliss

Download or read book "I Love You More Than My Dog" written by Jeanne Bliss and published by Penguin. This book was released on 2009-10-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.

On Purpose

Author : Shaun Smith
Publisher : Kogan Page Publishers
ISBN 13 : 0749471921
Total Pages : 288 pages
Book Rating : 4.7/5 (494 download)

DOWNLOAD NOW!

Book Synopsis On Purpose by : Shaun Smith

Download or read book On Purpose written by Shaun Smith and published by Kogan Page Publishers. This book was released on 2015-11-03 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It presents a framework for success based on being clear about your brand purpose and promise so you can achieve exceptional results through exceptional experiences. It provides the tools for brands to stand out by defining, designing and delivering distinctive, valuable customer experiences across multiple channels. Because purpose is what you do, not what you claim, On Purpose helps you act on your business purpose by showing you how to make your brand stand out. Each chapter illustrates how to succeed in a specific channel by presenting interviews with purpose-driven leaders such as Vernon Hill (Metro Bank), John Forrest (Premier Inn) and Gav Thompson (giffgaff) and case studies of companies including: - Altro - Barclays Bank - Best Western - citizenM - IKEA - LEGO - Liberty Global Business Services - London 2012 Olympics - Lush - Nissan - O2 - Timpson - Zappos

Beyond the Next Star

Author : Melody Johnson
Publisher :
ISBN 13 : 9781735149912
Total Pages : 348 pages
Book Rating : 4.1/5 (499 download)

DOWNLOAD NOW!

Book Synopsis Beyond the Next Star by : Melody Johnson

Download or read book Beyond the Next Star written by Melody Johnson and published by . This book was released on 2020-06-23 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "She wasn't dreaming, in a coma, having a mental breakdown, or in hell. She was abducted by aliens." An intolerable order. Before Commander Torek Renaar can return to active duty, he's ordered to purchase an animal companion to help relieve his PTSD symptoms. But having been a caretaker for and lost a loved one, keeping even one little human alive is a challenge he feels doomed to fail. It doesn't help that his animal companion is the newest, most exotic breed on the market, demanding constant attention, daily grooming, and delicate handling. If she doesn't die first in his incompetent care, she'll be the death of him. A desperate charade. After witnessing the murder of her domestication specialist, Delaney McCormick allows her new owner to treat her like the pet he believes her to be. If anyone suspects she's more intelligent than a golden retriever, her murder would be next. She endures the humiliation of being washed, the tediousness of being trained to "sit" and "come," and the intrigue of hearing private conversations. But in Torek's care, she finds something unexpected on this antarctic planet, something she never had in all her years on Earth while house-hopping between foster families: a home. A deadly secret. As companionship grows to love, must Delaney continue the charade, acting like an animal and hiding from the murderer waiting on her misstep? Or can she trust Torek with her secrets, even if the truth threatens everything he holds dear-and both their lives?

Love in the Time of Cholera

Author : Gabriel García Márquez
Publisher : Vintage
ISBN 13 : 1101911115
Total Pages : 370 pages
Book Rating : 4.1/5 (19 download)

DOWNLOAD NOW!

Book Synopsis Love in the Time of Cholera by : Gabriel García Márquez

Download or read book Love in the Time of Cholera written by Gabriel García Márquez and published by Vintage. This book was released on 2014-10-15 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTERNATIONAL BESTSELLER • "A love story of astonishing power" (Newsweek), the acclaimed modern literary classic by the beloved Nobel Prize-winning author. In their youth, Florentino Ariza and Fermina Daza fall passionately in love. When Fermina eventually chooses to marry a wealthy, well-born doctor, Florentino is devastated, but he is a romantic. As he rises in his business career he whiles away the years in 622 affairs--yet he reserves his heart for Fermina. Her husband dies at last, and Florentino purposefully attends the funeral. Fifty years, nine months, and four days after he first declared his love for Fermina, he will do so again.