Curso Intensivo De Atencion Al Cliente Y Asistente Virtual

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Curso Intensivo de Atención Al Cliente Y Asistente Virtual

Author : Lorenzo Calero Lopez
Publisher : Independently Published
ISBN 13 :
Total Pages : 46 pages
Book Rating : 4.6/5 (784 download)

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Book Synopsis Curso Intensivo de Atención Al Cliente Y Asistente Virtual by : Lorenzo Calero Lopez

Download or read book Curso Intensivo de Atención Al Cliente Y Asistente Virtual written by Lorenzo Calero Lopez and published by Independently Published. This book was released on 2020-08-23 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objetivo del curso Aprendizaje rápido para tener los conocimientos básicos y prácticos en el trato de Atención al Cliente o como Asistent@ Virtual (comunicación con el cliente, la recepción de llamadas, recepción de email, visitas personales, recepción de proveedores etc.) y labores del día a día desde la oficina o trabajo desde casa.CONTENIDO PRELIMINAR ¿A QUIEN VA DIRIGIDO ESTE CURSO?¿QUÉ TIENE ESTE CURSO QUE NO TENGAN OTROS?LA ATENCION AL CLIENTE Y ASISTENCIA VIRTURALLA IMPORTANCIA DEL TRATO AL CLIENTE.LA PRIMERA IMAGEN ES LA QUE CUENTA.EL FRACASO DE NO INVERTIR EN FORMACIÓN.¿A QUIEN VA DIRIGIDO ESTE CURSO? Este curso va dirigido para toda persona con o sin experiencia o para empresas en lo que se refiere a la Atención al Cliente o trabajo desde casa como Asistent@ Virtual. ADEMÁS: Para personas que deseen aprender de forma práctica y rápida la Atención al Cliente, siendo análogo de Asistent@ Virtual.Para empresas que necesiten emplear de forma urgente una persona con o sin conocimientos cara a la atención al cliente o de asisten@ virtual (trabajando desde casa).Ante eventualidades de los empleados (bajas laborales, ausencias, despidos...) y la necesidad de la empresa de contratar urgente un emplead@ nuevo.Para reciclar a los emplead@s que tratan directamente la atención al cliente. Con las nuevas técnicas de comunicación competitiva y asistencia virtual.El curso tuvo su origen ante la necesidad de nuestra empresa de contratar una persona para la atención al cliente y las labores diarias básicas para nuestra actividad empresarial.Aunque parezca fácil la captación, selección y contratación de una persona para desarrollar el trabajo de la atención al cliente, en la práctica no siempre se consigue lo que la empresa verdaderamente desea del emplead@ y fracasa en su elección.Existen muchas personas formadas pero no especializadas en la atención al cliente o como asistent@ virtual. Nuestra experiencia en la contratación de una persona fue, que tras muchas entrevistas de candidat@s, tiempo y dinero empleado en la selección y prácticas con cada uno de ell@s, no conseguimos encontrar el perfil de persona que buscábamos.Por ello empezamos desde 0 y realizamos este curso que con 7 días de aprendizaje e interés, la persona tendrá una formación básica que podrá desenvolverse en las tareas de una oficina en referencia al trato de atención al cliente o de asistent@ virtual, cuando descuelgue el teléfono, cuando atienda el email, cuando reciba visitas, cuando no esté en el despacho el jefe o en el hacer diario.¿QUÉ TIENE ESTE CURSO QUE NO TENGAN OTROS?Actualmente existen multitud de cursos y personas que se han formado en colegios oficiales para desarrollar funciones de administrativ@, pero no están especializados sobre temas laborales que la sociedad demanda, como es la comunicación efectiva entre empresa y cliente o la atención al cliente análogo de Asistencia Virtual.¿En qué se diferencia éste? Este curso revela lo que no se dice en ningún otro, el hacer diario en una empresa, la gestión del trato al cliente, secreto que se guarda como las patentes antes de su registro.La experiencia de cada empresa es un valor añadido que tienen y que normalmente, no lo comparten con la competencia.Esta experiencia que en este curso sí se revela, junto con las nuevas técnicas de comunicación competitivas, es lo que abordaremos en el curso, que nació ante la necesidad y las adversidades que nuestra empresa tuvo para contratar una persona que realizara las funciones de atención al cliente.Observará a lo largo del curso que no se vende por su peso como suele suceder en ámbitos judiciales, el autor ha procurado evitar la morralla escrita que a fin de cuentas hace perder el tiempo y no cumplir con el objetivo del curso.Con la adquisición de este curso el autor incluye de por vida todas las actualizaciones de forma digital en formato PDF.

University and School Collaborations During a Pandemic

Author : Fernando M. Reimers
Publisher : Springer Nature
ISBN 13 : 3030821595
Total Pages : 352 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis University and School Collaborations During a Pandemic by : Fernando M. Reimers

Download or read book University and School Collaborations During a Pandemic written by Fernando M. Reimers and published by Springer Nature. This book was released on 2022 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty case studies of universities worldwide, and on a survey administered to leaders in 101 universities, this open access book shows that, amidst the significant challenges caused by the COVID-19 pandemic, universities found ways to engage with schools to support them in sustaining educational opportunity. In doing so, they generated considerable innovation, which reinforced the integration of the research and outreach functions of the university. The evidence suggests that universities are indeed open systems, in interaction with their environment, able to discover changes that can influence them and to change in response to those changes. They are also able, in the success of their efforts to mitigate the educational impact of the pandemic, to create better futures, as the result of the innovations they can generate. This challenges the view of universities as "ivory towers" being isolated from the surrounding environment and detached from local problems. As they reached out to schools, universities not only generated clear and valuable innovations to sustain educational opportunity and to improve it, this process also contributed to transform internal university processes in ways that enhanced their own ability to deliver on the third mission of outreach

Teaching Tech Together

Author : Greg Wilson
Publisher : CRC Press
ISBN 13 : 1000728153
Total Pages : 250 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Teaching Tech Together by : Greg Wilson

Download or read book Teaching Tech Together written by Greg Wilson and published by CRC Press. This book was released on 2019-10-08 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hundreds of grassroots groups have sprung up around the world to teach programming, web design, robotics, and other skills outside traditional classrooms. These groups exist so that people don't have to learn these things on their own, but ironically, their founders and instructors are often teaching themselves how to teach. There's a better way. This book presents evidence-based practices that will help you create and deliver lessons that work and build a teaching community around them. Topics include the differences between different kinds of learners, diagnosing and correcting misunderstandings, teaching as a performance art, what motivates and demotivates adult learners, how to be a good ally, fostering a healthy community, getting the word out, and building alliances with like-minded groups. The book includes over a hundred exercises that can be done individually or in groups, over 350 references, and a glossary to help you navigate educational jargon.

The Medicare Handbook

Author :
Publisher :
ISBN 13 :
Total Pages : 48 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Medicare Handbook by :

Download or read book The Medicare Handbook written by and published by . This book was released on 1989 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Decolonizing Diasporas

Author : Yomaira C Figueroa-Vásquez
Publisher : Northwestern University Press
ISBN 13 : 0810142449
Total Pages : 368 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Decolonizing Diasporas by : Yomaira C Figueroa-Vásquez

Download or read book Decolonizing Diasporas written by Yomaira C Figueroa-Vásquez and published by Northwestern University Press. This book was released on 2020-10-15 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mapping literature from Spanish-speaking sub-Saharan African and Afro-Latinx Caribbean diasporas, Decolonizing Diasporas argues that the works of diasporic writers and artists from Equatorial Guinea, Puerto Rico, the Dominican Republic, and Cuba offer new worldviews that unsettle and dismantle the logics of colonial modernity. With women of color feminisms and decolonial theory as frameworks, Yomaira C. Figueroa-Vásquez juxtaposes Afro-Latinx and Afro-Hispanic diasporic artists, analyzing work by Nelly Rosario, Juan Tomás Ávila Laurel, Trifonia Melibea Obono, Donato Ndongo, Junot Díaz, Aracelis Girmay, Loida Maritza Pérez, Ernesto Quiñonez, Christina Olivares, Joaquín Mbomio Bacheng, Ibeyi, Daniel José Older, and María Magdalena Campos-Pons. Figueroa-Vásquez’s study reveals the thematic, conceptual, and liberatory tools these artists offer when read in relation to one another. Decolonizing Diasporas examines how themes of intimacy, witnessing, dispossession, reparations, and futurities are remapped in these works by tracing interlocking structures of oppression, including public and intimate forms of domination, sexual and structural violence, sociopolitical and racial exclusion, and the haunting remnants of colonial intervention. Figueroa-Vásquez contends that these diasporic literatures reveal violence but also forms of resistance and the radical potential of Afro-futurities. This study centers the cultural productions of peoples of African descent as Afro-diasporic imaginaries that subvert coloniality and offer new ways to approach questions of home, location, belonging, and justice.

Resonant Violence

Author : Kerry Whigham
Publisher : Rutgers University Press
ISBN 13 : 1978825579
Total Pages : 269 pages
Book Rating : 4.9/5 (788 download)

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Book Synopsis Resonant Violence by : Kerry Whigham

Download or read book Resonant Violence written by Kerry Whigham and published by Rutgers University Press. This book was released on 2022-02-11 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Holocaust in Europe to the military dictatorships of Latin America to the enduring violence of settler colonialism around the world, genocide has been a defining experience of far too many societies. In many cases, the damaging legacies of genocide lead to continued violence and social divisions for decades. In others, however, creative responses to this identity-based violence emerge from the grassroots, contributing to widespread social and political transformation. Resonant Violence explores both the enduring impacts of genocidal violence and the varied ways in which states and grassroots collectives respond to and transform this violence through memory practices and grassroots activism. By calling upon lessons from Germany, Poland, Argentina, and the Indigenous United States, Resonant Violence demonstrates how ordinary individuals come together to engage with a violent past to pave the way for a less violent future.

Harm Reduction Psychotherapy

Author : Andrew Tatarsky
Publisher : Jason Aronson
ISBN 13 : 1461628709
Total Pages : 393 pages
Book Rating : 4.4/5 (616 download)

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Book Synopsis Harm Reduction Psychotherapy by : Andrew Tatarsky

Download or read book Harm Reduction Psychotherapy written by Andrew Tatarsky and published by Jason Aronson. This book was released on 2007-06-10 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. Harm reduction is a framework for helping drug and alcohol users who cannot or will not stop completely—the majority of users—reduce the harmful consequences of use. Harm reduction accepts that abstinence may be the best outcome for many but relaxes the emphasis on abstinence as the only acceptable goal and criterion of success. Instead, smaller incremental changes in the direction of reduced harmfulness of drug use are accepted. This book will show how these simple changes in emphasis and expectation have dramatic implications for improving the effectiveness of psychotherapy in many ways. From the Foreword by Alan Marlatt, Ph.D.: “This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. In his introduction, Andrew Tatarsky describes harm reduction as a new paradigm for treating drug and alcohol problems. Some would say that harm reduction embraces a paradigm shift in addiction treatment, as it has moved the field beyond the traditional abstinence-only focus typically associated with the disease model and the ideology of the twelve-step approach. Others may conclude that the move toward harm reduction represents an integration of what Dr. Tatarsky describes as the “basic principles of good clinical practice” into the treatment of addictive behaviors. “Changing addiction behavior is often a complex and complicated process for both client and therapist. What seems to work best is the development of a strong therapeutic alliance, the right fit between the client and treatment provider. The role of the harm reduction therapist is closer to that of a guide, someone who can provide support an

Light Bearers

Author : Richard W. Schwarz
Publisher :
ISBN 13 : 9780816317950
Total Pages : 688 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Light Bearers by : Richard W. Schwarz

Download or read book Light Bearers written by Richard W. Schwarz and published by . This book was released on 2000 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Applied Biomechatronics Using Mathematical Models

Author : Jorge Garza Ulloa
Publisher : Academic Press
ISBN 13 : 0128125950
Total Pages : 662 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Applied Biomechatronics Using Mathematical Models by : Jorge Garza Ulloa

Download or read book Applied Biomechatronics Using Mathematical Models written by Jorge Garza Ulloa and published by Academic Press. This book was released on 2018-06-16 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applied Biomechatronics Using Mathematical Models provides an appropriate methodology to detect and measure diseases and injuries relating to human kinematics and kinetics. It features mathematical models that, when applied to engineering principles and techniques in the medical field, can be used in assistive devices that work with bodily signals. The use of data in the kinematics and kinetics analysis of the human body, including musculoskeletal kinetics and joints and their relationship to the central nervous system (CNS) is covered, helping users understand how the complex network of symbiotic systems in the skeletal and muscular system work together to allow movement controlled by the CNS. With the use of appropriate electronic sensors at specific areas connected to bio-instruments, we can obtain enough information to create a mathematical model for assistive devices by analyzing the kinematics and kinetics of the human body. The mathematical models developed in this book can provide more effective devices for use in aiding and improving the function of the body in relation to a variety of injuries and diseases. Focuses on the mathematical modeling of human kinematics and kinetics Teaches users how to obtain faster results with these mathematical models Includes a companion website with additional content that presents MATLAB examples

Principles of Operations Management

Author : Jay Heizer
Publisher : Prentice Hall
ISBN 13 : 9780132449755
Total Pages : 752 pages
Book Rating : 4.4/5 (497 download)

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Book Synopsis Principles of Operations Management by : Jay Heizer

Download or read book Principles of Operations Management written by Jay Heizer and published by Prentice Hall. This book was released on 2007 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: KEY BENEFIT: This text allows students to apply what they’ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video. KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world. MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm.

World Anthropologies

Author : Gustavo Lins Ribeiro
Publisher : Routledge
ISBN 13 : 1000184498
Total Pages : 320 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis World Anthropologies by : Gustavo Lins Ribeiro

Download or read book World Anthropologies written by Gustavo Lins Ribeiro and published by Routledge. This book was released on 2020-07-13 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception, anthropology's authority has been based on the assumption that it is a unified discipline emanating from the West. In an age of heightened globalization, anthropologists have failed to discuss consistently the current status of their practice and its mutations across the globe. World Anthropologies is the first book to provoke this conversation from various regions of the world in order to assess the diversity of relations between regional or national anthropologies and a contested, power-laden Western discourse. Can a planetary anthropology cope with both the 'provincial cosmopolitanism' of alternative anthropologies and the 'metropolitan provincialism' of hegemonic schools? How might the resulting 'world anthropologies' challenge the current panorama in which certain allegedly national anthropological traditions have more paradigmatic weight - and hence more power - than others? Critically examining the international dissemination of anthropology within and across national power fields, contributors address these questions and provide the outline for a veritable world anthropologies project.

Decentralized Hospital Computer Program (DHCP).

Author :
Publisher :
ISBN 13 :
Total Pages : 6 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Decentralized Hospital Computer Program (DHCP). by :

Download or read book Decentralized Hospital Computer Program (DHCP). written by and published by . This book was released on 1988 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Applied Biomedical Engineering Using Artificial Intelligence and Cognitive Models

Author : Jorge Garza Ulloa
Publisher : Elsevier
ISBN 13 : 0128209348
Total Pages : 705 pages
Book Rating : 4.1/5 (282 download)

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Book Synopsis Applied Biomedical Engineering Using Artificial Intelligence and Cognitive Models by : Jorge Garza Ulloa

Download or read book Applied Biomedical Engineering Using Artificial Intelligence and Cognitive Models written by Jorge Garza Ulloa and published by Elsevier. This book was released on 2021-11-30 with total page 705 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applied Biomedical Engineering Using Artificial Intelligence and Cognitive Models focuses on the relationship between three different multidisciplinary branches of engineering: Biomedical Engineering, Cognitive Science and Computer Science through Artificial Intelligence models. These models will be used to study how the nervous system and musculoskeletal system obey movement orders from the brain, as well as the mental processes of the information during cognition when injuries and neurologic diseases are present in the human body. The interaction between these three areas are studied in this book with the objective of obtaining AI models on injuries and neurologic diseases of the human body, studying diseases of the brain, spine and the nerves that connect them with the musculoskeletal system. There are more than 600 diseases of the nervous system, including brain tumors, epilepsy, Parkinson's disease, stroke, and many others. These diseases affect the human cognitive system that sends orders from the central nervous system (CNS) through the peripheral nervous systems (PNS) to do tasks using the musculoskeletal system. These actions can be detected by many Bioinstruments (Biomedical Instruments) and cognitive device data, allowing us to apply AI using Machine Learning-Deep Learning-Cognitive Computing models through algorithms to analyze, detect, classify, and forecast the process of various illnesses, diseases, and injuries of the human body. Applied Biomedical Engineering Using Artificial Intelligence and Cognitive Models provides readers with the study of injuries, illness, and neurological diseases of the human body through Artificial Intelligence using Machine Learning (ML), Deep Learning (DL) and Cognitive Computing (CC) models based on algorithms developed with MATLAB® and IBM Watson®. Provides an introduction to Cognitive science, cognitive computing and human cognitive relation to help in the solution of AI Biomedical engineering problems Explain different Artificial Intelligence (AI) including evolutionary algorithms to emulate natural evolution, reinforced learning, Artificial Neural Network (ANN) type and cognitive learning and to obtain many AI models for Biomedical Engineering problems Includes coverage of the evolution Artificial Intelligence through Machine Learning (ML), Deep Learning (DL), Cognitive Computing (CC) using MATLAB® as a programming language with many add-on MATLAB® toolboxes, and AI based commercial products cloud services as: IBM (Cognitive Computing, IBM Watson®, IBM Watson Studio®, IBM Watson Studio Visual Recognition®), and others Provides the necessary tools to accelerate obtaining results for the analysis of injuries, illness, and neurologic diseases that can be detected through the static, kinetics and kinematics, and natural body language data and medical imaging techniques applying AI using ML-DL-CC algorithms with the objective of obtaining appropriate conclusions to create solutions that improve the quality of life of patients

Land Tenure and Rural Development

Author : Food and Agriculture Organization of the United Nations
Publisher : FAO
ISBN 13 :
Total Pages : 62 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Land Tenure and Rural Development by : Food and Agriculture Organization of the United Nations

Download or read book Land Tenure and Rural Development written by Food and Agriculture Organization of the United Nations and published by FAO. This book was released on 2002 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication deals with key issues in land tenure, especially as they relate to food insecurity and rural development situations. Land tenure issues are frequently ignored in rural development interventions, with often long-lasting, negative results. This guide is designed to assist technical officers in governments and civil society in understanding why and how land tenure issues should be considered in rural development projects. It analyses important contexts such as environmental degradation, gender discrimination, and conflicts, where land tenure is currently of critical concern.

Confronting Evil

Author : James Waller
Publisher : Oxford University Press
ISBN 13 : 0199300704
Total Pages : 425 pages
Book Rating : 4.1/5 (993 download)

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Book Synopsis Confronting Evil by : James Waller

Download or read book Confronting Evil written by James Waller and published by Oxford University Press. This book was released on 2016 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking book from one of the foremost leaders in the field presents a fascinating continuum of research-informed strategies to prevent genocide from ever taking place; to avert further atrocities once mass murder occurs; and to prevent further turmoil once a society learns how to rebuild itself.

Learning ACT for Group Treatment

Author : Darrah Westrup
Publisher : New Harbinger Publications
ISBN 13 : 1608824012
Total Pages : 256 pages
Book Rating : 4.6/5 (88 download)

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Book Synopsis Learning ACT for Group Treatment by : Darrah Westrup

Download or read book Learning ACT for Group Treatment written by Darrah Westrup and published by New Harbinger Publications. This book was released on 2017-06-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many clients, group therapy is a more practical treatment option than one-on-one therapy sessions. The financial cost of group therapy is substantially less than individual therapy, and research shows it can be just as effective. However, group therapy also presents unique challenges, and is often more difficult to administer. That’s why professionals need a solid plan of action when using group therapy to treat clients. In recent years, acceptance and commitment therapy (ACT) has gained immense popularity. Based in values, mindfulness, and committed action, this therapeutic model has proven successful in treating a number of psychiatric disorders, including anxiety, depression, stress, addictions, eating disorders, trauma, and relationship problems. However, despite the popularity of this modality, there are very limited resources available when it comes to applying ACT in a group setting. Learning ACT for Group Treatment is a comprehensive, powerful manual for clinicians, therapists, and counselors looking to implement ACT in group therapy with clients. A composite of stand-alone sessions, the book provides detailed explanations of each of the core ACT processes, printable worksheets, tips on group session formatting, and a wide range of activities that foster willingness, cooperation, and connection among participants. In the book, professionals will see how the benefits of ACT can actually be enhanced in a group setting, particularly because there are more participants for ACT exercises. This leads to increased accountability among clients, and allows them to play both an active role and the role of the observer during treatment. The book also includes concrete tips for applying ACT to a number of treatment scenarios, including inpatient group therapy, partial hospitalization programs, outpatient programs, and community self-help groups. With detailed exercises and group activities, this book has everything therapists need to start using ACT in group settings right away.

Blitzscaling

Author : Reid Hoffman
Publisher : Currency
ISBN 13 : 1524761419
Total Pages : 338 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis Blitzscaling by : Reid Hoffman

Download or read book Blitzscaling written by Reid Hoffman and published by Currency. This book was released on 2018-10-09 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Bill Gates LinkedIn cofounder, legendary investor, and host of the award-winning Masters of Scale podcast reveals the secret to starting and scaling massively valuable companies. What entrepreneur or founder doesn’t aspire to build the next Amazon, Facebook, or Airbnb? Yet those who actually manage to do so are exceedingly rare. So what separates the startups that get disrupted and disappear from the ones who grow to become global giants? The secret is blitzscaling: a set of techniques for scaling up at a dizzying pace that blows competitors out of the water. The objective of Blitzscaling is not to go from zero to one, but from one to one billion –as quickly as possible. When growing at a breakneck pace, getting to next level requires very different strategies from those that got you to where you are today. In a book inspired by their popular class at Stanford Business School, Hoffman and Yeh reveal how to navigate the necessary shifts and weather the unique challenges that arise at each stage of a company’s life cycle, such as: how to design business models for igniting and sustaining relentless growth; strategies for hiring and managing; how the role of the founder and company culture must evolve as the business matures, and more. Whether your business has ten employees or ten thousand, Blitzscaling is the essential playbook for winning in a world where speed is the only competitive advantage that matters.