Critical Issues in Cross Cultural Management

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Author :
Publisher : Springer
ISBN 13 : 3319421662
Total Pages : 200 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Critical Issues in Cross Cultural Management by : Jessica L. Wildman

Download or read book Critical Issues in Cross Cultural Management written by Jessica L. Wildman and published by Springer. This book was released on 2016-11-25 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This stimulating book surveys the research on the challenges and opportunities encountered when working within culturally and geographically diverse organizational settings. Expert contributors pose and address complex questions regarding cultural competence and leadership in today’s rich landscape of global organizations, multiple-leader teams, extensive coordination among locations, and ever-evolving virtual communication technologies. The ideas described here focus not only on building cultural skills to develop and sustain teams, but also on applying knowledge, building insight, evaluating performance, and training team members to be leaders. Among the book’s innovations: the Globally Intelligent Leadership framework, strategies for building multicultural collaborative leadership, military and peacemaking perspectives, and new approaches for assessing cross-cultural competencies. Included in the coverage: · Globally Intelligent Leadership: toward an integration of competencies. · Considerations and best practices for developing cultural competency models in applied work domains. · Cultural dilemmas and sociocultural encounters: an approach for understanding, assessing, and analyzing culture. · Conflict competence in a multicultural world. · Twenty countries in twenty years: modeling, assessing, and training generalizable cross-cultural skills. · Expecting the unexpected: cognitive and affective adaptation across cultures. Critical Issues in Cross Cultural Management will interest students, scholars, and practitioners in industrial organizational psychology, organizational behavior, work psychology, and applied psychology programs looking for a summary of up-to-date research and viewpoints on this increasingly salient topic.

Cases in Critical Cross-Cultural Management

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Author :
Publisher : Routledge
ISBN 13 : 1351121057
Total Pages : 229 pages
Book Rating : 4.3/5 (511 download)

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Book Synopsis Cases in Critical Cross-Cultural Management by : Jasmin Mahadevan

Download or read book Cases in Critical Cross-Cultural Management written by Jasmin Mahadevan and published by Routledge. This book was released on 2019-11-07 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of 16 empirical cases in critical Cross-Cultural Management (CCM). All cases approach culture in CCM beyond national cultures, and all examine power as an integrative part of any cross-cultural situation. The cases also consider diversity in the sense of culturally or historically learned categorizations of difference (such as gender, race, ethnicity, religion and class), and acknowledge how diversity categories might differ across cultures. Furthermore, each case suggests a specific method or concept for improving upon the situation. Out of this approach, novel insights emerge: we can see how culture, power and diversity categories are inseparable, and we can understand how exactly this is the case. The uses and benefits of this book are thus both conceptual and methodological; they emerge at the intersections of Critical CCM and diversity studies. All cases also discuss implications for practitioners and are suitable for teaching. Mainstream CCM often limits itself to comparative models or cultural dimensions. This approach is widely critiqued for its simplicity but is equally used for the exact same reason. Often, academics teach this approach whilst cautioning students against implementing it, and this might be simply due to a lack of alternatives. Through means of rich empirical cases, this book offers such an alternative. Considering the intersections of culture, diversity and power enables students, researchers and practitioners alike to see ‘more’ or ‘different’ things in the situation, and then come up with novel approaches and solutions that do justice to the realities of culture and diversity in today’s (and the future's) management and organizations. The chapters of this book thus offer concepts and methods to approach cross-cultural situations: the conceptual gain lies in bringing together CCM and (critical) diversity studies in an easily accessible manner. As a methodological contribution, the cases in this book offer the concise tools and methods for implementing an intersectional approach to culture.

Cross-cultural Challenges in International Management

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Author :
Publisher : Routledge
ISBN 13 : 100019485X
Total Pages : 254 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Cross-cultural Challenges in International Management by : Bruno Amann

Download or read book Cross-cultural Challenges in International Management written by Bruno Amann and published by Routledge. This book was released on 2020-09-28 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of international business and of globalization in every field of activity requires the interaction of individuals and groups with diverse cultural, religious, ethnic and social characteristics in different institutional contexts. Cross-cultural Challenges in International Management addresses the various difficulties that may impede smooth communication and cooperation of those involved in such interactions. It examines what types of resources are mobilized to overcome such difficulties. The cultural and societal challenges of international management must be considered at different levels, the one of strategy, which the first part of the book is devoted to, but also that of management and business practices, addressed in the third part of the book. Both strategic decisions and daily business practices, however, in the particularly fluctuating and incompletely defined international context, gain from being framed by ethical and corporate social responsibility, which the second part of this book is devoted to. Cross-cultural Challenges in International Management provides an analysis of specific situations revealing such cultural or societal challenges. Thus, the reader will benefit not only from advanced theoretical knowledge in the field, but also from practical applications in various professional context and various countries. Practitioners, students in various fields of social sciences, particularly in management, communication, international relations, and researchers will widely benefit from this book.

Understanding Cross-cultural Management

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Publisher : Pearson UK
ISBN 13 : 1292205016
Total Pages : 737 pages
Book Rating : 4.2/5 (922 download)

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Book Synopsis Understanding Cross-cultural Management by : Marie-Joëlle Browaeys

Download or read book Understanding Cross-cultural Management written by Marie-Joëlle Browaeys and published by Pearson UK. This book was released on 2019 with total page 737 pages. Available in PDF, EPUB and Kindle. Book excerpt: Given the global nature of business today and the increasing diversity within the workforce of so many industries and organisations, a cross-cultural component in management education and training has become essential. This is the case for every type of business education, whether it be for aspiring graduates at the start of their careers or senior managers wishing to increase their effectiveness or employability in the international market. The 4th edition of Understanding Cross-Cultural Management has been adapted in line with the feedback from our many readers, and boasts new case study material based on recent research, as well as a stronger focus on Asian cultures, thereby providing more non-Western examples.

A Very Short, Fairly Interesting and Reasonably Cheap Book About Cross-Cultural Management

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Author :
Publisher : SAGE
ISBN 13 : 1526414996
Total Pages : 167 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis A Very Short, Fairly Interesting and Reasonably Cheap Book About Cross-Cultural Management by : Jasmin Mahadevan

Download or read book A Very Short, Fairly Interesting and Reasonably Cheap Book About Cross-Cultural Management written by Jasmin Mahadevan and published by SAGE. This book was released on 2017-05-08 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Cross-Cultural Management, the author takes a critical, power-sensitive and culturally-aware perspective that moves beyond the paradigms debate, placing greater emphasis on the holistic nature of culture and its managerial consequences and taking into account the diversity and multiple identities apparent in cross-cultural management. Conceived by Chris Grey as an antidote to conventional textbooks, each book in the ‘Very Short, Fairly Interesting and Reasonably Cheap’ series takes a core area of the curriculum and turns it on its head by providing a critical and sophisticated overview of the key issues and debates in an informal, conversational and often humorous way. Suitable for students of cross-cultural management, human resource management or workplace diversity and professionals working in organizations and intercultural training.

Cross-cultural Management

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Author :
Publisher : Digital Press
ISBN 13 : 9780750619332
Total Pages : 423 pages
Book Rating : 4.6/5 (193 download)

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Book Synopsis Cross-cultural Management by : Terence Jackson

Download or read book Cross-cultural Management written by Terence Jackson and published by Digital Press. This book was released on 1995 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transcultural management ; Management styles ; Intercultural communication.

Cross-Cultural Management

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Author :
Publisher : Routledge
ISBN 13 : 1135076464
Total Pages : 311 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Cross-Cultural Management by : Jean-François Chanlat

Download or read book Cross-Cultural Management written by Jean-François Chanlat and published by Routledge. This book was released on 2013-07-24 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: All cultures appear to share the belief that they do things ‘correctly’, while others, until proven otherwise, are assumed to be ignorant or barbaric. When people from different cultures work together and cannot take shared meanings for granted, managers face serious challenges. An individual’s parsing of an experience and its meaning may vary according to several cultural scales – national, professional, industrial and local. Awareness of cultural differences and the willingness to view them as a positive are therefore crucial assets. This edited textbook sets itself apart from existing cross-cultural management texts by highlighting to the reader the need to avoid both ethnocentrism and the belief in the universality of his or her own values and ways of thinking: the success of international negotiations and intercultural management depends on such openness and acceptance of real differences. It encourages the development of ‘nomadic intelligence’ and the creative use of a culture’s resources, according to a symbolic anthropology perspective. Through the essays and case studies in the chapters, readers will become aware of the intercultural dimension of business activities and better understand how they affect work. Cross-Cultural Management will help interested parties – students of business management, international relations and other disciplines, and business managers and other professionals – develop their ability to interact, take action and give direction in an intercultural context.

The SAGE Handbook of Contemporary Cross-Cultural Management

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Publisher : SAGE
ISBN 13 : 1529729602
Total Pages : 1056 pages
Book Rating : 4.5/5 (297 download)

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Book Synopsis The SAGE Handbook of Contemporary Cross-Cultural Management by : Betina Szkudlarek

Download or read book The SAGE Handbook of Contemporary Cross-Cultural Management written by Betina Szkudlarek and published by SAGE. This book was released on 2020-05-25 with total page 1056 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook presents a comprehensive and contemporary compendium of the field of cross-cultural management (CCM). In recognition of current trends regarding migration, political ethnocentrisms and increasing nationalism, the chapters in this volume not only cover the traditional domains of CCM such as expatriation, global (virtual) teamwork and leadership, but also examine emerging topics such as bi/multi-culturalism, migration, religion and more, all considered from a global perspective. The result is a Handbook that acknowledges and builds on a variety of research traditions (from mainstream to critical), updates existing knowledge in relation to current challenges, and sets the direction for future research and developments, making this an invaluable resource for researchers in the field, and across related areas of international business, management, and intercultural relations. Part 1: Multiple Research Paradigms for the Study of Culture Part 2: Research Methods in Cross-Cultural Management Part 3: Cross-Cultural Management and Intersecting Fields of Study Part 4: Individuals and Teams in Cross-Cultural Management Part 5: Global mobility and Cross-Cultural Management Part 6: Developing Intercultural Competence

Management Techniques for a Diverse and Cross-Cultural Workforce

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Author :
Publisher : IGI Global
ISBN 13 : 152254934X
Total Pages : 407 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Management Techniques for a Diverse and Cross-Cultural Workforce by : Sharma, Naman

Download or read book Management Techniques for a Diverse and Cross-Cultural Workforce written by Sharma, Naman and published by IGI Global. This book was released on 2018-02-16 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workforce diversity refers to a strategy that promotes and supports the integration of human diversification in business. By utilizing focused inclusion policies and practices, businesses can guide work environments and create an optimal business culture. Management Techniques for a Diverse and Cross-Cultural Workforce is a critical scholarly resource that examines the emerging work culture to understand the underlying human processes prevalent in modern organizations. Featuring coverage on a broad range of topics, such as gender diversity, workforce trends, and inclusion management, this book is geared towards business owners, managers, entrepreneurs, professionals, researchers, and students seeking current research on diversity management.

The Handbook of Cross-Cultural Management Research

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Author :
Publisher : SAGE Publications
ISBN 13 : 1483342697
Total Pages : 1195 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The Handbook of Cross-Cultural Management Research by : Peter B. Smith

Download or read book The Handbook of Cross-Cultural Management Research written by Peter B. Smith and published by SAGE Publications. This book was released on 2008-05-22 with total page 1195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renowned international experts Peter B. Smith, Mark F. Peterson, and David C. Thomas, editors of the The Handbook of Cross-Cultural Management, have drawn together scholars in the field of management from around the world to contribute vital information from their cross-national studies to this innovative, comprehensive tome. Chapters explore links between people and organizations, providing useful cultural perspectives on the most significant topics in the field of organizational behavior—such as motivation, human resource management, and leadership —and answering many of the field′s most controversial methodological questions. Key Features Presents innovative perspectives on the cultural context of organizations: In addition to straightforward coverage of structures and processes, this Handbook addresses locally distinctive, indigenous views of organizational processes from around the world and considers the interplay of climate and wealth when analyzing how organizations operate. Offers an integrated theoretical framework: At the start of each substantive section, the Editors provide context for the upcoming chapters by discussing how prevalent cultures in different parts of the world place emphasis on particular aspects of organizational processes and outcomes. Boasts a global group of contributing scholars: This Handbook features contributing authors from around the world who represent an outstanding mix of respected, long-standing scholars in cross-cultural management as well as newer names already impacting the literature. Provides an authoritative agenda for the future development of the field: All chapters conclude with a list of promising avenues for further research and a focus on issues that remain unresolved. Intended Audience This Handbook is an ideal resource for researchers, instructors, professionals, and graduate students in fields of business, management, and psychology.

International and Cross-Cultural Management Research

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Publisher : SAGE
ISBN 13 : 1446264173
Total Pages : 208 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis International and Cross-Cultural Management Research by : Jean-Claude Usunier

Download or read book International and Cross-Cultural Management Research written by Jean-Claude Usunier and published by SAGE. This book was released on 1998-09-18 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for students and others wishing to do international and cross-cultural research in business and management, this book provides an accessible introduction to the major principles and practices. A cross-cultural perspective has become vital to most contemporary management research. The increasingly global business environment has led to both a greater practical need for international management research and a questioning of whether management science follows universal rules. This book addresses the particular characteristics of international management research, including the important role of culture. A key introduction provides a comprehensive overview of the background, major issues and different approaches to international management research. The second chapter offers a typology of research designs in international management, and shows the role culture plays in such designs. The theories and paradigms that serve international and cross-cultural management research are examined in the third chapter. Chapter four examines and defines culture, its process and components. The final chapter pulls the describing arguments together to show how the construct of culture can be used in international management research. Throughout, the author provides numerous illustrative examples from key empirical studies.

Cross-Cultural Management

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Publisher : SAGE Publications
ISBN 13 : 1506368298
Total Pages : 387 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Cross-Cultural Management by : David C. Thomas

Download or read book Cross-Cultural Management written by David C. Thomas and published by SAGE Publications. This book was released on 2016-12-30 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-Cultural Management: Essential Concepts, Fourth Edition introduces readers to the fundamentals of cross-cultural management by exploring the influence of culture on interpersonal interactions in organizational settings and examining the ever-increasing number of cross-cultural management challenges that global managers face in today’s workplace. Instead of taking a country specific approach, authors David C. Thomas and Mark F. Peterson offer a predominantly psychological perspective—focusing on the interactions of people from different cultures in organizational settings. This approach shows readers the effects culture has on a wide variety of cross-cultural interactions across organizational contexts.

Cross-Cultural Management in Work Organisations

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Publisher : Kogan Page Publishers
ISBN 13 : 1843984032
Total Pages : 294 pages
Book Rating : 4.8/5 (439 download)

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Book Synopsis Cross-Cultural Management in Work Organisations by : Raymond French

Download or read book Cross-Cultural Management in Work Organisations written by Raymond French and published by Kogan Page Publishers. This book was released on 2015-02-17 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly rooted firmly in the domain of anthropology, the topic of culture has shifted over the last thirty-five years to become an important component of business and management as organisations have become global. As companies outsource some of their work to other countries, or as employees migrate to new locations, culture can impact upon things such as attitudes to authority, differences in communication styles and ethics, which will affect working relationships. Cross-Cultural Management in Work Organisations explores the models and meanings of culture and how these play out in the work environment. The essential introduction to cross-cultural social relations in the workplace, Cross-Cultural Management in Work Organisations provides an evaluation of existing frameworks for understanding cross-cultural differences, examines the inter-cultural competencies such as cultural awareness needed by managers and evaluates how both cultural and non-cultural factors influence social processes at work. This fully updated 3rd edition includes new examples to provide topical and engaging insight into the subject. It is suitable for all postgraduate students studying cross-cultural management or cross-cultural awareness. Online supporting resources include an instructor's manual, lecture slides and seminar activities for tutors and web links and self-assessment exercises for students.

Organizations and Management in Cross-Cultural Context

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Publisher : SAGE
ISBN 13 : 1446297934
Total Pages : 697 pages
Book Rating : 4.4/5 (462 download)

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Book Synopsis Organizations and Management in Cross-Cultural Context by : Zeynep Aycan

Download or read book Organizations and Management in Cross-Cultural Context written by Zeynep Aycan and published by SAGE. This book was released on 2014-02-13 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: *Winner in the Management and Leadership Textbook Category at CMI Management Book of the Year Awards 2015* An ideal course text for Organizational Behaviour, Human Resource Management or Cross-Cultural Management courses. Chapters present the fundamental theoretical approaches in all key areas including leadership, ethics and change, and then explore them in the context of culture and cross-cultural management. Encourages self-reflection and critical appraisal through a series of questions and scenarios designed to get you thinking like a manager working with an international team. Provides practical guidance on tackling the most complex issues facing managers today. Contains insights into the experiences of real employees working in a multicultural environment. The companion website provides a wealth of additional material to support students and teachers alike.

Cross-Cultural Management

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Author :
Publisher : Business Expert Press
ISBN 13 : 1606493515
Total Pages : 231 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Cross-Cultural Management by : Veronica Velo

Download or read book Cross-Cultural Management written by Veronica Velo and published by Business Expert Press. This book was released on 2011-12-08 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are employed or studying cross-cultural management—what is culture and to what extent is it important in international business—then you will need to have this book, as it answers these questions through an exploration of the major theories that have been developed in the fields of business anthropology and international management. Dr. Velo also discusses the application of previously analyzed cultural frameworks as a basis for the elaboration of new ideas relating to current issues in organizational behavior. International organizations often deal with relationships between the employee as a socialized individual and the culture of his/her organization, managing in a globalized context, the development and management of cross-cultural teams, and negotiating intercultural with potential conflicts. This outstanding contribution to this field will help explain these relationships, questions, and possible conflicts in the world of cross-cultural management.

Cross-Cultural Management in Practice

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Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 085793872X
Total Pages : 193 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis Cross-Cultural Management in Practice by : Henriett Primecz

Download or read book Cross-Cultural Management in Practice written by Henriett Primecz and published by Edward Elgar Publishing. This book was released on 2011-01-01 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: ÔPrimecz, Romani, and Sackmann provide managers and educators with a powerful framework that goes beyond simple categorization of national and cultural differences in business. Their framework of negotiated meaning systems, and the rich cases that illustrate the Òin-the-momentÓ experiences of global managers as they conduct business in culturally unfamiliar milieus provide managers and educators with a powerful tool for developing global managerial skills. This is a book every global manager and cross-cultural educator should have on his or her bookshelf.Õ Ð Mark E. Mendenhall, University of Tennessee, Chattanooga, US ÔThis is a unique, alternative view of culture that has both practical and theoretical significance. The creative analysis of cases from around the world moves the field beyond the sophisticated stereotyping that can result from relying solely on cultural value dimensions to decode interactions. The cases address significant cross-cultural issues, providing useful lessons and richer perspectives on culture.Õ Ð Joyce Osland, San JosŽ State University, US ÔThis book is an excellent collection of practical and useful cases in cross-cultural management, with some that are very different from what we would call ÒtraditionalÓ cases in cross-cultural management. They are excellent teaching material with an introduction and a conclusion that show students and practitioners how meanings are negotiated in diverse and complex cross-cultural situations.Õ Ð Marie-Therese Claes, Louvain School of Management, Belgium ÔA fascinating book for both the diversity of cultures that are touched upon (from Asia and Africa to Europe and America) and the cultural analyses that are made of various management situations resulting from the transfer of management techniques across countries or the encountering of those embedded in different cultures.Õ Ð Philippe dÕIribarne, CNRS, France ÔA group of multidisciplinary authors from various countries and cultures bring rich experience to this volume. The focus on real-life situations offers a fresh perspective on culture in organizations and management through in-depth case studies including both academic and pedagogical sides. It addresses multi-level cross-cultural issues of international strategic importance for globalizing workplaces. This insightful book is excellent reading for practitioners as well as scholars and students interested in applications in the field of cross-cultural management.Õ Ð Cordula Barzantny, Toulouse Business School, France ÔThis volume offers an insightful introduction to qualitative field research aiming to understand the dynamics in intercultural business interactions. Based on the findings provided in ten rich cases from Asia, Europe, North Africa, USA and Latin America, the editors also propose strategies for more effective collaboration in challenging multiple-cultures contexts. The authors and editors have succeeded in transforming the field studies into cases that are stimulating and thought provoking readings, both for practitioners and students of cross-cultural management.Õ Ð Anne-Marie S¿derberg, Copenhagen Business School, Denmark Based on the view that culture is dynamic and negotiated between actors, this groundbreaking book contains a collection of ten cases on cross-cultural management in practice. The cases draw on field research revealing challenges and insights from working across nations and cultures. Each case provides recommendations for practitioners that are developed into a framework for effective intercultural interactions as well as offering illustrations and insights on how to handle actual cross-cultural issues. This enriching book covers various topics including international collaborations across and within multinational companies, organizational culture in international joint ventures and knowledge transfer. Based on empirical fieldwork and qualitative analyses, this path-breaking book will appeal to graduate and postgraduate students in international management as well as practitioners.

Cross Cultural Management and Negotiation Practices

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Author :
Publisher : Ilead Academy
ISBN 13 : 9780977421121
Total Pages : 0 pages
Book Rating : 4.4/5 (211 download)

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Book Synopsis Cross Cultural Management and Negotiation Practices by : Bahaudin Ghulam Mujtaba

Download or read book Cross Cultural Management and Negotiation Practices written by Bahaudin Ghulam Mujtaba and published by Ilead Academy. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross Cultural Management and Negotiation Practices is about managing cultural differences throughout a country or organization, according to some basic principles of professionalism and open communication. One has to understand each individual and let people freely voice their opinion in order to maximize their efficiency and productivity toward the complex solutions we all face in today's cross-cultural work environments. Likewise, professionals need to have great management and negotiation skills while working toward the objectives of maximizing shareholder benefits in the organization. Cross Cultural Management and Negotiation Practices is divided into four parts and includes subjects that each can be a specialization of study in itself. Part I provides information on culture and management as well as ethical challenges that managers and expatriates face across the globe; Part II provides an overview of negotiation fundamentals, negotiation model, and negotiation steps which can be used by expatriates in international assignments; Part III discusses practical skills such as communication and conflict management along with expatriate, as well as repatriate, training and development strategies; and Part IV offers a variety of cases to emphasize specific concepts and reflect upon real world challenges that can be used to facilitate various topics and reflect upon their learning outcomes. Overall, this book attempts to shed some light, albeit briefly, on specific area by introducing the reader to the major topics and issues in cross-cultural management and negotiations. Understanding these subjects require examining one's own beliefs and values as well as learning the skills of dealingappropriately with those whose beliefs and values may be very different. The author and contributors have used the concepts discussed in this book both nationally and internationally with academic and practitioner audiences to help increase their awareness of management, international management, negotiations, communication, and different cultures. The concepts, cases and exercises have been gleaned from a variety of sources and professionals in the United States and others around the globe. As such, these are very relevant to today's work environment, and thus can easily fit most management, international management, or cultural competency courses, seminars, and employee development workshops. Management trainers, corporate universities, colleges or professors wishing to adopt this book or any of its chapters may contact the publisher or the author to request the available supplementary facilitator's materials such as the electronic Power Point files for presentation, chapter summaries for usage with lectures and online postings, test questions for discussions or exams, and/or other supplementary material for exercises. The Instructor's CD (resources) come electronically using Microsoft Power Point, Word, and Excel files; as such, they can be adjusted by each educator and facilitator for his or her lectures, training and presentations.