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Author : Cheri Clancy
Publisher :
ISBN 13 : 9781945157929
Total Pages : pages
Book Rating : 4.1/5 (579 download)
Download or read book Critical Conversations in Healthcare written by Cheri Clancy and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Joseph Grenny
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)
Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author : Cheri Clancy
Publisher : Sigma Theta Tau
ISBN 13 : 1646481933
Total Pages : 374 pages
Book Rating : 4.6/5 (464 download)
Download or read book Critical Conversations in Healthcare, Third Edition written by Cheri Clancy and published by Sigma Theta Tau. This book was released on 2024-06-04 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results." –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center "Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare." –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet
Author : Susan Gross Forneris
Publisher : National League for Nursing
ISBN 13 : 9781496396266
Total Pages : 0 pages
Book Rating : 4.3/5 (962 download)
Download or read book Critical Conversations written by Susan Gross Forneris and published by National League for Nursing. This book was released on 2017-09-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With today's health care systems demanding not only capable nurses but also reflective practitioners, nurse educators are challenged more than ever to engage students in making sense of their experiences and responding thoughtfully to diverse situations. Critical Conversations helps nursing educators discover how better listening can lead to better learning with insightful guidance on the conversations that drive effective understanding for both instructors and students. Applying The NLN Guide for Teaching Thinking, this monograph helps nursing educators practice and implement the most effective strategies for fostering critical conversations across simulation, classroom, and clinical learning environments. From conceptualizing learning as meaning making to the cognitive strategy of being critical and engaging learners through purposeful learning conversations, straightforward exemplars throughout the text offer a support structure to guide educators in helping students learn to think deeply and critically in any setting.
Author : Cheri Clancy
Publisher : SIGMA Theta Tau International, Center for Nursing Press
ISBN 13 : 9781938835469
Total Pages : 0 pages
Book Rating : 4.8/5 (354 download)
Download or read book Critical Conversations written by Cheri Clancy and published by SIGMA Theta Tau International, Center for Nursing Press. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.
Author : Elisabeth Macdonald
Publisher :
ISBN 13 : 9780198527749
Total Pages : 260 pages
Book Rating : 4.5/5 (277 download)
Download or read book Difficult Conversations in Medicine written by Elisabeth Macdonald and published by . This book was released on 2004 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class treatment. Increasing public awareness of health issues and the ready availability of health information have led the public to be more widely informed about common conditions and the treatments available. Patients therefore attend a medical consultation better informed so the need for improved communication skills is even greater. Skill is communication is a matter of personal ability which varies widely between individuals in the medical profession as in any other. In response, the aim of this book is to dispel the anxieties which contribute to poor communication. This book covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and coversations with patients from different cultural backgrounds. Outlines of possible clinical cases posing specific problems are included with guidance on how to handle them.
Author :
Publisher :
ISBN 13 : 9781488623028
Total Pages : pages
Book Rating : 4.6/5 (23 download)
Download or read book Critical Conversations for Patient Safety written by and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Christina Tangora Schlachter
Publisher : John Wiley & Sons
ISBN 13 : 1118502477
Total Pages : 341 pages
Book Rating : 4.1/5 (185 download)
Download or read book Critical Conversations For Dummies written by Christina Tangora Schlachter and published by John Wiley & Sons. This book was released on 2013-03-05 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.
Author : Kerry Patterson
Publisher : McGraw Hill Professional
ISBN 13 : 0071772200
Total Pages : 287 pages
Book Rating : 4.0/5 (717 download)
Download or read book Crucial Conversations Tools for Talking When Stakes Are High, Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Author : Marilynn Jackson
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780763738716
Total Pages : 322 pages
Book Rating : 4.7/5 (387 download)
Download or read book Conversations in Critical Thinking and Clinical Judgment written by Marilynn Jackson and published by Jones & Bartlett Learning. This book was released on 2006 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented in question and answer format, the 18 chapters in this reference for nurses tackle topics such as defining, developing, and promoting critical thinking; models, tests, applications in health care; research; and recruitment of critical thinkers. Jackson, a registered nurse, et al. conclude with activities and exercises. Annotation :2006 Book News, Inc., Portland, OR (booknews.com).
Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309303133
Total Pages : 470 pages
Book Rating : 4.3/5 (93 download)
Download or read book Dying in America written by Institute of Medicine and published by National Academies Press. This book was released on 2015-03-19 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.
Author : Kerry Patterson
Publisher : McGraw-Hill Professional
ISBN 13 : 0071829318
Total Pages : 303 pages
Book Rating : 4.0/5 (718 download)
Download or read book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) written by Kerry Patterson and published by McGraw-Hill Professional. This book was released on 2013-05-24 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Author : Anthony Back
Publisher : Cambridge University Press
ISBN 13 : 1139477927
Total Pages : 148 pages
Book Rating : 4.1/5 (394 download)
Download or read book Mastering Communication with Seriously Ill Patients written by Anthony Back and published by Cambridge University Press. This book was released on 2009-03-02 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians who care for patients with life-threatening illnesses face daunting communication challenges. Patients and family members can react to difficult news with sadness, distress, anger, or denial. This book defines the specific communication tasks involved in talking with patients with life-threatening illnesses and their families. Topics include delivering bad news, transition to palliative care, discussing goals of advance-care planning and do-not-resuscitate orders, existential and spiritual issues, family conferences, medical futility, and other conflicts at the end of life. Drs Anthony Back, Robert Arnold, and James Tulsky bring together empirical research as well as their own experience to provide a roadmap through difficult conversations about life-threatening issues. The book offers both a theoretical framework and practical conversational tools that the practising physician and clinician can use to improve communication skills, increase satisfaction, and protect themselves from burnout.
Author : Douglas Stone
Publisher : Penguin
ISBN 13 : 1101496762
Total Pages : 351 pages
Book Rating : 4.1/5 (14 download)
Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author : Calvin L. Chou
Publisher : McGraw Hill Professional
ISBN 13 : 1260019756
Total Pages : 268 pages
Book Rating : 4.2/5 (6 download)
Download or read book Communication Rx: Transforming Healthcare Through Relationship-Centered Communication written by Calvin L. Chou and published by McGraw Hill Professional. This book was released on 2017-10-06 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments—and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.
Author : Donna D. Ignatavicius
Publisher : Elsevier
ISBN 13 : 9780323612418
Total Pages : 1776 pages
Book Rating : 4.6/5 (124 download)
Download or read book Medical-Surgical Nursing written by Donna D. Ignatavicius and published by Elsevier. This book was released on 2020-10 with total page 1776 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the essential medical-surgical nursing content you''ll need for success on the Next-Generation NCLEX® Exam (NGN) and safe clinical practice! Medical-Surgical Nursing: Concepts for Interprofessional Collaborative Care, 10th Edition uses a conceptual approach to provide adult health knowledge and help you develop the clinical nursing judgment skills that today''s medical-surgical nurses need to deliver safe, effective care. "Iggy" emphasizes three emerging trends in nursing - interprofessional collaborative care, concept-based learning, and clinical judgment and systems thinking - trends that will ground you in how to think like a nurse and how to apply your knowledge in the classroom, simulation laboratory, and clinical settings. A perennial bestseller, "Iggy" also features NCLEX Exam-style Challenge and Mastery questions to prepare you for success on the NGN! UNIQUE! Interprofessional collaborative approach to care views medical and nursing management through the lens of the nursing process and the NCSBN Clinical Judgment Model and aligns with the Interprofessional Education Collaborative (IPEC) Core Competencies for Interprofessional Collaborative Practice. Consistent use of interprofessional terminology promotes interprofessional collaboration through the use of a common healthcare language, instead of using isolated nursing-specific diagnostic language. UNIQUE! Enhanced conceptual approach to learning integrates nursing concepts and exemplars, providing a foundation in professional nursing concepts and health and illness concepts and showing their application in each chapter. Unparalleled emphasis on clinical reasoning and clinical judgment helps you develop these vital skills when applying concepts to clinical situations. UNIQUE! Emphasis on Next-Generation NCLEX® Exam (NGN) preparation includes chapter-opening Learning Outcomes and chapter-ending Get Ready for the NCLEX Examination! sections, plus NCLEX Examination Challenge questions and new Mastery Questions, with an answer key in the back of the book and on the companion Evolve website. Emphasis on QSEN and patient safety focuses on safety and evidence-based practice with Nursing Safety Priority boxes, including Drug Alert, Critical Rescue, and Action Alert boxes. Direct, easy-to-read writing style features concise sentences and straightforward vocabulary. Emphasis on health promotion and community-based care reflects the reality that most adult health care takes place in environments outside of high-acuity (hospital) settings. NEW! Strengthened conceptual approach with data-driven Concept and Exemplar selections adds the concepts of pain, inflammation, and infection, and presents Exemplar disorders with a nursing-process format and depth to help prepare you for the Next-Generation NCLEX® Exam (NGN). NEW and UNIQUE! Enhanced focus on clinical judgment and systems thinking ensures alignment with the NCSBN Clinical Judgment Model and emphasizes the six cognitive skills you''ll need for effective clinical judgment, for the NGN, and for safe clinical practice. NEW! Emphasis on need-to-know content provides a solid foundation for beginning nurse generalists, including only the most important patient problems for each medical condition, with streamlined chapters and concise coverage of nursing skills for preoperative and postoperative care. NEW! Updated content throughout reflects the latest national and international evidence-based guidelines and protocols. NEW! Improved learning resources on the companion Evolve website are thoroughly updated and closely integrated with the textbook. NEW! Interprofessional Collaboration boxes highlight how the nurse collaborates with other members of the healthcare team. NEW! Ethical/Legal Considerations boxes address dilemmas that medical-surgical nurses face related to technological changes and socioeconomic disparities. NEW! Increased emphasis on home care, health promotion, and community-based care reflects the ongoing shift of care from hospitals to the home environment. NEW! Updated illustrations include new anatomy and physiology images, procedure images, and disorder photos. NEW! Updated drug tables are designed for quick reference and the use of drug trade names is eliminated for better alignment with the NGN. NEW! Coverage of opioid misuse is updated to reflect the opioid crisis in the U.S. NEW! Content on personal safety and preparedness for mass casualty events has been expanded to equip you for the realities of healthcare today. NEW! Key terms and definitions at the beginning of each chapter give you advance familiarity with essential terminology. NEW! Revised Key Points align closely with Learning Outcomes and each includes a QSEN or Clinical Nursing Concept "tag" to maximize your study efficiency. NEW! Simplified and streamlined chapters make the book easier to use and information easier to find.
Author : Theresa Raphael-Grimm, PhD, CNS
Publisher : Springer Publishing Company
ISBN 13 : 0826110568
Total Pages : 202 pages
Book Rating : 4.8/5 (261 download)
Download or read book The Art of Communication in Nursing and Health Care written by Theresa Raphael-Grimm, PhD, CNS and published by Springer Publishing Company. This book was released on 2014-10-10 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years
