Crisis Communications Lessons From September 11

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Crisis Communications

Author : A. Michael Noll
Publisher : Rowman & Littlefield
ISBN 13 : 9780742525436
Total Pages : 260 pages
Book Rating : 4.5/5 (254 download)

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Book Synopsis Crisis Communications by : A. Michael Noll

Download or read book Crisis Communications written by A. Michael Noll and published by Rowman & Littlefield. This book was released on 2003 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

Disciplines, Disasters and Emergency Management

Author : David A. McEntire
Publisher : Charles C Thomas Publisher
ISBN 13 : 0398085331
Total Pages : 372 pages
Book Rating : 4.3/5 (98 download)

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Book Synopsis Disciplines, Disasters and Emergency Management by : David A. McEntire

Download or read book Disciplines, Disasters and Emergency Management written by David A. McEntire and published by Charles C Thomas Publisher. This book was released on 2007 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.

Handbook of Risk and Crisis Communication

Author : Robert L. Heath
Publisher : Routledge
ISBN 13 : 1000153088
Total Pages : 653 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Handbook of Risk and Crisis Communication by : Robert L. Heath

Download or read book Handbook of Risk and Crisis Communication written by Robert L. Heath and published by Routledge. This book was released on 2020-10-28 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.

The Internet Under Crisis Conditions

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309168775
Total Pages : 94 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Internet Under Crisis Conditions by : National Research Council

Download or read book The Internet Under Crisis Conditions written by National Research Council and published by National Academies Press. This book was released on 2003-01-31 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents findings of a workshop featuring representatives of Internet Service Providers and others with access to data and insights about how the Internet performed on and immediately after the September 11 attacks. People who design and operate networks were asked to share data and their own preliminary analyses among participants in a closed workshop. They and networking researchers evaluated these inputs to synthesize lessons learned and derive suggestions for improvements in technology, procedures, and, as appropriate, policy.

The Handbook of International Crisis Communication Research

Author : Andreas Schwarz
Publisher : John Wiley & Sons
ISBN 13 : 1118516761
Total Pages : 564 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis The Handbook of International Crisis Communication Research by : Andreas Schwarz

Download or read book The Handbook of International Crisis Communication Research written by Andreas Schwarz and published by John Wiley & Sons. This book was released on 2016-06-13 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises

Crisis Communications

Author : Michael A. Noll
Publisher : Rowman & Littlefield Publishers
ISBN 13 : 0742575632
Total Pages : 253 pages
Book Rating : 4.7/5 (425 download)

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Book Synopsis Crisis Communications by : Michael A. Noll

Download or read book Crisis Communications written by Michael A. Noll and published by Rowman & Littlefield Publishers. This book was released on 2003-11-19 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

The SAGE Handbook of Public Relations

Author : Robert L. Heath
Publisher : SAGE
ISBN 13 : 1412977800
Total Pages : 793 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis The SAGE Handbook of Public Relations by : Robert L. Heath

Download or read book The SAGE Handbook of Public Relations written by Robert L. Heath and published by SAGE. This book was released on 2010-07-29 with total page 793 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text gives academics, practitioners and students a solid review of the status of academic literature in public relations, stressing the role that public relations can play in building relationships between organizations, markets, audiences, and publics.

The Handbook of Crisis Communication

Author : W. Timothy Coombs
Publisher : John Wiley & Sons
ISBN 13 : 1444361902
Total Pages : 770 pages
Book Rating : 4.4/5 (443 download)

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Book Synopsis The Handbook of Crisis Communication by : W. Timothy Coombs

Download or read book The Handbook of Crisis Communication written by W. Timothy Coombs and published by John Wiley & Sons. This book was released on 2012-01-10 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Media Events in a Global Age

Author : Nick Couldry
Publisher : Routledge
ISBN 13 : 1135278555
Total Pages : 315 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Media Events in a Global Age by : Nick Couldry

Download or read book Media Events in a Global Age written by Nick Couldry and published by Routledge. This book was released on 2009-10-16 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 'eventization' of the media is increasingly important for the marketing and appreciation of popular media texts. Media Events gives readers an understanding of the major debates in this high-profile area of media and cultural research.

Crisis Communications

Author : Kathleen Fearn-Banks
Publisher : Routledge
ISBN 13 : 1317410416
Total Pages : 424 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Crisis Communications by : Kathleen Fearn-Banks

Download or read book Crisis Communications written by Kathleen Fearn-Banks and published by Routledge. This book was released on 2016-08-05 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

September 11 in Popular Culture

Author : Sara E. Quay
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 548 pages
Book Rating : 4.2/5 (161 download)

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Book Synopsis September 11 in Popular Culture by : Sara E. Quay

Download or read book September 11 in Popular Culture written by Sara E. Quay and published by Bloomsbury Publishing USA. This book was released on 2010-09-14 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an exploration of the comprehensive impact of the events of September 11, 2001, on every aspect of American culture and society. On Thanksgiving day after September 11, 2001, comic strip creators directed readers to donate money in their artwork, generating $50,000 in relief funds. The world's largest radio network, Clear Channel, sent a memo to all of its affiliated stations recommending 150 songs that should be eliminated from airplay because of assumptions that their lyrics would be perceived as offensive in light of the events of 9/11. On the first anniversary of September 11th, choirs around the world performed Mozart's Requiem at 8:46 am in each time zone, the time of the first attack on the World Trade Center. These examples are just three of the ways the world—but especially the United States—responded to the events of September 11, 2001. Each chapter in this book contains a chronological overview of the sea of changes in everyday life, literature, entertainment, news and media, and visual culture after September 11. Shorter essays focus on specific books, TV shows, songs, and films.

The Shock of the News

Author : Brian A. Monahan
Publisher : NYU Press
ISBN 13 : 0814795552
Total Pages : 238 pages
Book Rating : 4.8/5 (147 download)

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Book Synopsis The Shock of the News by : Brian A. Monahan

Download or read book The Shock of the News written by Brian A. Monahan and published by NYU Press. This book was released on 2010-03-29 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: How did the events of September 11, 2001 come to be thought of as 9/11? The Shock of the News is an authoritative account of post-9/11 political and social processes, offering an in-depth analysis of the media coverage of this momentous event. Brian Monahan demonstrates how 9/11 has been transformed into a morality tale centered on patriotism, victimization, and heroes. Introducing the idea of “public drama” as a way of making sense of how media processed and packaged the 9/11 attacks for their audiences, Monahan not only illuminates how and why the coverage took shape as it did, but also provides us with new insights into the social, cultural, and political consequences of the attacks and their aftermath. Monahan explains how and why 9/11 became such a potent symbol, exploring how meanings and symbols get created, reinforced, and disseminated in modern society. Ultimately, Monahan offers an important new understanding of this singular event of our time, and his compelling narrative brings the momentous events back into focus.

Advanced ICTs for Disaster Management and Threat Detection: Collaborative and Distributed Frameworks

Author : Asimakopoulou, Eleana
Publisher : IGI Global
ISBN 13 : 1615209883
Total Pages : 370 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Advanced ICTs for Disaster Management and Threat Detection: Collaborative and Distributed Frameworks by : Asimakopoulou, Eleana

Download or read book Advanced ICTs for Disaster Management and Threat Detection: Collaborative and Distributed Frameworks written by Asimakopoulou, Eleana and published by IGI Global. This book was released on 2010-06-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers state-of-the-art information and references for work undertaken in the challenging area of utilizing cutting-edge distributed and collaborative ICT to advance disaster management as a discipline to cope with current and future unforeseen threats"--Provided by publisher.

Leadership

Author : Craig E. Johnson
Publisher : Waveland Press
ISBN 13 : 1478637072
Total Pages : 574 pages
Book Rating : 4.4/5 (786 download)

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Book Synopsis Leadership by : Craig E. Johnson

Download or read book Leadership written by Craig E. Johnson and published by Waveland Press. This book was released on 2018-01-26 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership: A Communication Perspective has been at the forefront of university and college leadership courses for nearly three decades, providing a compelling, authoritative introduction to leadership as a communication-based activity. The new edition continues the tradition of excellence with an up-to-date treatment of theory and research combined with practical, real-world advice for improving communication competence and leadership effectiveness. Relevant: The authors profile contemporary leaders and organizations like Alibaba’s Jack Ma, Zappos’ Tony Hsieh, Facebook’s Sheryl Sandberg, Uber, The Container Store, Airbnb, Chipotle, the Waffle House, Nordstrom, and Google. Their presentation balances current scholarship and trends with historical perspectives to provide a fuller understanding of the study and practice of leadership. Comprehensive: Leadership and followership are examined in multiple contexts, including organizational leadership, public leadership, and leadership in groups and teams. Topics new to this edition include transcendent followership, the leadership skills approach, team coaching, escalation of commitment, invisible leadership, cultural intelligence, trigger events, and resilience. Full-featured: Self-Assessments measure readers’ perceptions of personal leadership skills, communication style, cultural intelligence, motivation to lead, and more. Case Studies examine leadership situations and pose thoughtful questions that prompt students to apply their experiences and understandings. Research Highlights summarize seminal and recent scholarship. Chapter Takeaways reinforce important concepts and action steps. Application Exercises offer abundant opportunities to explore, practice, and reflect on chapter content. Cultural Connections discuss leadership expectations and behaviors in other cultures. Leadership on the Big Screen correlates chapter concepts with the themes of popular films and documentaries.

New Media and Public Relations

Author : Sandra C. Duhé
Publisher : Peter Lang
ISBN 13 : 9780820488011
Total Pages : 492 pages
Book Rating : 4.4/5 (88 download)

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Book Synopsis New Media and Public Relations by : Sandra C. Duhé

Download or read book New Media and Public Relations written by Sandra C. Duhé and published by Peter Lang. This book was released on 2007 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Web sites to wikis, from podcasts to blogs, Internet-based communication technologies are changing the way today's public relations campaigns are conceived and carried out. New Media and Public Relations charts this exciting new territory with real-life case studies that explore some of the ways new media practices challenge and expand conventional thinking in public relations. This comprehensive new volume charts the leading edge of public relations research, drawing on insights from both scholars and practitioners to question outdated models, discuss emerging trends, and provide numerous examples of how organizations navigate the uncertainties of building mediated relationships. Global in scope and exploratory in nature, New Media and Public Relations is an indispensable reference for contemporary research and practice in the field, and essential reading for undergraduate and graduate students in public relations and mediated communication.

Lessons from Ground Zero

Author : Jay Perkins
Publisher : Routledge
ISBN 13 : 135150892X
Total Pages : 216 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Lessons from Ground Zero by : Jay Perkins

Download or read book Lessons from Ground Zero written by Jay Perkins and published by Routledge. This book was released on 2017-09-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: It ranked among journalism's finest hours. That is what was heard in the weeks following September 11, 2001. They made mistakes, of course, but in covering one of the biggest disasters ever to hit the United States, journalists used their training, their experience, their understanding, and their sensitivity to provide coverage that helped bring understanding and a sense of calm to the chaos. Their performance did not end with reporting the immediate impact of the catastrophe. They continued to analyze what happened, the impact to property and human lives, the impact on government and foreign relations. Lessons from Ground Zero's examines journalism's efforts to cover a crisis, while analyzing journalism itself. Many lessons were evident to journalists as they sought to cope with the challenges of covering 9/11. The long-term question, however, is whether the answers they found served as catalysts for better journalism in the future, or whether they have been forgotten, put into the closet of old memories with no noticeable long-term impact. This book analyzes journalists' response to 9/11 through scholarly research and interviews with many of the journalists who covered 9/11. Sometimes they do not agree, but all are thoughtful and each adds to understanding. Public opinion polls show clearly that citizens appreciated and responded to media coverage. Given that this occurred in a time frame in which public approval of American journalism had declined, it is reasonable to ask what the media did that was different from their normal practices. This book provides some of the answers.

Media Anthropology

Author : Eric W. Rothenbuhler
Publisher : SAGE Publications
ISBN 13 : 150631970X
Total Pages : 368 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Media Anthropology by : Eric W. Rothenbuhler

Download or read book Media Anthropology written by Eric W. Rothenbuhler and published by SAGE Publications. This book was released on 2005-05-05 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Media Anthropology represents a convergence of issues and interests on anthropological approaches to the study of media. The purpose of this reader is to promote the identity of the field of study; identify its major concepts, methods, and bibliography; comment on the state of the art; and provide examples of current research. Based on original articles by leading scholars from several countries and academic disciplines, Media Anthropology provides essays introducing the issues, reviewing the field, forging new conceptual syntheses.