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Creating Great Visitor Experiences
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Book Synopsis Creating Great Visitor Experiences by : Stephanie Weaver
Download or read book Creating Great Visitor Experiences written by Stephanie Weaver and published by Routledge. This book was released on 2016-07-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Book Synopsis Creating Great Visitor Experiences by : Colleen Higginbotham Colleen Higginbotham
Download or read book Creating Great Visitor Experiences written by Colleen Higginbotham Colleen Higginbotham and published by Rowman & Littlefield. This book was released on 2022-07-26 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: If a museum is trying to improve visitor satisfaction, grow and diversify their audience, or engage with their community, they must focus on the experience visitors have inside the museum. Unfortunately, some people don’t visit museums because they have had a previous negative experience, or they simply don’t feel museums are for people like them. Not only do we need to win back those who we haven’t welcomed properly in the past, we need to be sure we don’t turn off any more potential visitors. Once you’ve decided to prioritize the visitor experience, you may discover that you don’t have the tools you need to truly implement change for your visitors. An Executive Director may support the concept but doesn’t have the time or specific expertise to implement a new program. A Visitor Services Manager may have been promoted from the front line and has great customer service and coaching skills but doesn’t have experience crafting institutional change. Creating Great Visitor Experiences: A Guide for Museum Professionals can help these museum professionals design a program that is specific to their institution. Its Table of Contents shows how the book offers a step-by-step guide to doing just that: Chapter 1: Focus on the Visitor Experience Chapter 2: Understanding Museum Visitors and the Impact of the Visitor Experience Chapter 3: Learning About Your Visitors Chapter 4: Visitor Mapping: Charting Visitor Routes Through Your Institution Chapter 5: Start with the Basics: Making the Museum Itself Welcoming Chapter 6: Articulating What Service Means to You Chapter 7: Determining the Structure of Your Front-Line Team Chapter 8: Merging Security and Service Chapter 9: Hiring Your Dream Team Chapter 10: Training to Develop a Dynamic Service Team Chapter 11: Building Strong Morale and a Professional Front-Line Team Chapter 12: Developing a Culture of Service Throughout the Museum Use this authoritative, practical guide from the American Alliance of Museums to help your museum create great visitor experiences.
Book Synopsis Creating Great Visitor Experiences by : Collen Higginbotham
Download or read book Creating Great Visitor Experiences written by Collen Higginbotham and published by American Alliance of Museums. This book was released on 2022-09-15 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Great Visitor Experiences: A Guide for Museum Professionals will help museums define their service, hire and train a dynamic frontline team, and spread a culture of service throughout their institution.
Book Synopsis Identity and the Museum Visitor Experience by : John H Falk
Download or read book Identity and the Museum Visitor Experience written by John H Falk and published by Routledge. This book was released on 2016-06-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing upon a career in studying museum visitors, renowned researcher John Falk attempts to create a predictive model of visitor experience, one that can help museum professionals better meet those visitors’ needs.
Book Synopsis Creating the Visitor-Centered Museum by : Peter Samis
Download or read book Creating the Visitor-Centered Museum written by Peter Samis and published by Routledge. This book was released on 2016-12-08 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does the transformation to a visitor-centered approach do for a museum? How are museums made relevant to a broad range of visitors of varying ages, identities, and social classes? Does appealing to a larger audience force museums to "dumb down" their work? What internal changes are required? Based on a multi-year Kress Foundation-sponsored study of 20 innovative American and European collections-based museums recognized by their peers to be visitor-centered, Peter Samis and Mimi Michaelson answer these key questions for the field. The book describes key institutions that have opened the doors to a wider range of visitors; addresses the internal struggles to reorganize and democratize these institutions; uses case studies, interviews of key personnel, Key Takeaways, and additional resources to help museum professionals implement a visitor-centered approach in collections-based institutions
Book Synopsis Visitor Experience Design by : Noel Scott
Download or read book Visitor Experience Design written by Noel Scott and published by CABI. This book was released on 2017-08-18 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience. Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.
Book Synopsis Designing Museum Experiences by : Mark Walhimer
Download or read book Designing Museum Experiences written by Mark Walhimer and published by Rowman & Littlefield. This book was released on 2021-12-19 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Museum Experiences is a “how-to” book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors. Museums are changing from static, monolithic, and encyclopedic institutions to institutions that are visitor-centric, with shared authority that allows museum and visitors to become co-creators in content creation. Museum content is also changing, from static content to dynamic, evolving content that is multi-cultural and transparent regarding the evolution of facts and histories, allowing multi-person interpretations of events. Designing Museum Experiences leads readers through the methods and tools of the three stages of a museum visit (Pre-visit, In-Person Visit, and Post-visit), with a goal of motivating visitors to return and revisit the museum in the future. This museum visitation loop creates meaningful intellectual, emotional, and experiential value for the visitor. Using the business-world-proven methodologies of user centered design, Museum Visitor Experience leads the reader through the process of creating value for the visitor. Providing consistent messaging at all touchpoints (website, social media, museum staff visitor services, museum signage, etc.) creates a trusted bond between visitor and museum. The tools used to increase understanding of and encourage empathy for the museum visitor, and understand visitor motivations include: Empathy Mapping, Personas, Audience segmentation, Visitor Journey Mapping, Service Design Blueprints, System Mapping, Content Mapping, Museum Context Mapping, Stakeholder Mapping, and the Visitor Value Proposition. In the end, the reason for using the tools is to empower visitors and meet their emotional and intellectual needs, with the goal of creating a lifelong bond between museum and visitor. This is especially important as museums face a new post COVID-19 reality; only the most nimble, visitor-centered museums are likely to survive. The companion website to Designing Museum Experiences features: Links to additional visitor-centered museum information Downloadable sample documents and templates Bibliography of sources for further reading Online glossary of museum visitor experience terms Daily checklists of “how-to” provide and receive visitor-centered experiences More than 50 associated Designing Museum Experiences documents
Book Synopsis Visitor Experience Design by : Noel Scott
Download or read book Visitor Experience Design written by Noel Scott and published by Cabi. This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this book is to examine the best practice in creating and delivering exciting and memorable visitor experiences from a cognitive psychological perspective. It consists of 17 chapters organized into six parts. Part I provides the theories and frameworks of the tourist experience. The next three parts examine the pre-experience stage (Part II), on-site experiences (Part III), and post-experience outcomes (Part IV). Part V provides cases of specific tourism experiences; while the lone chapter in Part VI provides a conclusion and thoughts on future research.
Book Synopsis Creating More Meaningful Visitor Experiences: Planning for Interpretation and Education by : Marcella D. Wells
Download or read book Creating More Meaningful Visitor Experiences: Planning for Interpretation and Education written by Marcella D. Wells and published by Government Printing Office. This book was released on 2009 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Learning from Museums by : John H. Falk
Download or read book Learning from Museums written by John H. Falk and published by Rowman & Littlefield. This book was released on 2018-10-16 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second edition ofJohn H. Falk and Lynn D. Dierking’s ground-breaking book, Learning from Museums. While the book still focuses on why, how, what, when, and with whom, people learn from their museum experiences, the authors further investigate the extension of museums beyond their walls and the changing perceptions of the roles that museums increasingly play in the 21st century with respect to the publics they serve (and those they would like to serve). This new edition offers an updated and synthesized version of the Contextual Model of Learning, as well as the latest advances in free-choice learning research, theory and practice, in order to provide readers a highly readable and informative understanding of the personal, sociocultural and physical dimensions of the museum experience. Falk and Dierking also fill in gaps in the 1st edition. Falk’s research focuses increasingly on the self-related needs that museums meet, and these findings enhance the personal context chapter. Dierking’s work delves deeply into the macro-sociocultural dimensions of learning, a topic not discussed in the sociocultural chapter in the first edition. Emphasizing the importance of time (and space), the second edition adds an entirely new chapter to describe the important dimension of time. They also insert findings from the burgeoning field of neuroscience. Latter chapters of the book discuss the evolving role of museums in the rapidly changing Information /Learning Society of the 21st century. New examples and suggestions highlight the ways that the new understandings of learning can help museum practitioners reinvent how museums can and should support the public’s lifelong, life-wide and life-deep learning.
Book Synopsis The Objects of Experience by : Elizabeth Wood
Download or read book The Objects of Experience written by Elizabeth Wood and published by Routledge. This book was released on 2016-06-16 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if museums could harness the emotional and intellectual connections people have to personal and everyday objects to create richer visitor experiences? In this book, Elizabeth Wood and Kiersten Latham present the Object Knowledge Framework, a tool for using objects to connect museum visitors to themselves, to others, and to their world. They discuss the key concepts underpinning our lived experience of objects and how museums can learn from them. Then they walk readers through concrete methods for transforming visitor-object experiences, including exercises and strategies for teams developing exhibit themes, messages, and content, and participatory experiences.
Book Synopsis Creating More Meaningful Visitor Experiences by : Marcella D. Wells
Download or read book Creating More Meaningful Visitor Experiences written by Marcella D. Wells and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Designing for the Museum Visitor Experience by : Tiina Roppola
Download or read book Designing for the Museum Visitor Experience written by Tiina Roppola and published by Routledge. This book was released on 2013-03-05 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exhibition environments are enticingly complex spaces: as facilitators of experience; as free-choice learning contexts; as theaters of drama; as encyclopedic warehouses of cultural and natural heritage; as two-, three- and four-dimensional storytellers; as sites for self-actualizing leisure activity. But how much do we really know about the moment-by-moment transactions that comprise the intricate experiences of visitors? To strengthen the disciplinary knowledge base supporting exhibition design, we must understand more about what ‘goes on’ as people engage with the multifaceted communication environments that are contemporary exhibition spaces. The in-depth, visitor-centered research underlying this book offers nuanced understandings of the interface between visitors and exhibition environments. Analysis of visitors’ meaning-making accounts shows that the visitor experience is contingent upon four processes: framing, resonating, channeling, and broadening. These processes are distinct, yet mutually influencing. Together they offer an evidence-based conceptual framework for understanding visitors in exhibition spaces. Museum educators, designers, interpreters, curators, researchers, and evaluators will find this framework of value in both daily practice and future planning. Designing for the Museum Visitor Experience provides museum professionals and academics with a fresh vocabulary for understanding what goes on as visitors wander around exhibitions.
Book Synopsis The Objects of Experience by : Elizabeth Wood
Download or read book The Objects of Experience written by Elizabeth Wood and published by Routledge. This book was released on 2016-06-16 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores human relationships to objects, shows what museums can learn from them, and offers practical tools and exercises for using objects to create richer visitor experiences.
Download or read book Museums 101 written by Mark Walhimer and published by Rowman & Littlefield. This book was released on 2015-05-28 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking for an A-Z, one-stop, comprehensive book on museums? Wish you were able to have one of the world’s leading museum consultants spend a couple of days with you, talking you through how to start a museum, how museums work, how to set up an exhibit, and more? If so, Museums 101 is the answer to your wishes. In one short volume, Mark Walhimer covers: • Essential Background, such as what is a museum, a quick history of museums, and 10 steps to starting a museum • Operational Basics, such as branding, marketing, strategic planning, governance, accessibility, and day-to-day operations • What goes on behind the scenes in a museum, ranging from finances to fundraising to art handling, exhibit management, and research • The Visitor Experience, planning a museum, designing exhibits for visitors, programming, and exhibit evaluation. Features that even the most experienced museum professionals will find useful include a community outreach checklist, a fundraising checklist, a questionnaire for people considering starting a new museum, and an exhaustive, well-organized list of online resources for museum operations. The book’s contents were overseen by a six-member international advisory board. Valuable appendixes you’ll use every day include a museum toolbox full of useful forms, checklists, and worksheets, and a glossary of essential museum-related terms. In addition to the printed book, Museums 101 also features a companion website exclusively for readers of the book. The website— museums101.com—features: • links to essential online resources in the museum world, • downloadable sample documents, • a glossary, • a bibliography of sources for further reading, and • photographs of more than 75 museums of all types. Museums 101 Advisory Board • Jim DeMersman, Executive Director, Museum on Main, Pleasanton, California, United States of America • David L. Godfrey, C.P.A., Allison & Godfrey, Certified Public Accountants, Norwalk, Connecticut, United States of America • Van A. Romans, President, Fort Worth Museum of Science and History, Fort Worth, Texas, and Board of Trustees, American Alliance of Museums, United States of America • Sergey Solovyev, Ph.D., Department of Greek & Roman Antiquities, The State Hermitage Museum, Russia • Alison Spence, Exhibitions and Loans Registrar, National Museum of Australia, Canberra ACT, Australia • Audrey Vermette, Director of Programs and Public Affairs, Canadian Museums Association, Ontario, Canada
Book Synopsis The Participatory Museum by : Nina Simon
Download or read book The Participatory Museum written by Nina Simon and published by Museum 2.0. This book was released on 2010 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visitor participation is a hot topic in the contemporary world of museums, art galleries, science centers, libraries and cultural organizations. How can your institution do it and do it well? The Participatory Museum is a practical guide to working with community members and visitors to make cultural institutions more dynamic, relevant, essential places. Museum consultant and exhibit designer Nina Simon weaves together innovative design techniques and case studies to make a powerful case for participatory practice. "Nina Simon's new book is essential for museum directors interested in experimenting with audience participation on the one hand and cautious about upending the tradition museum model on the other. In concentrating on the practical, this book makes implementation possible in most museums. More importantly, in describing the philosophy and rationale behind participatory activity, it makes clear that action does not always require new technology or machinery. Museums need to change, are changing, and will change further in the future. This book is a helpful and thoughtful road map for speeding such transformation." -Elaine Heumann Gurian, international museum consultant and author of Civilizing the Museum "This book is an extraordinary resource. Nina has assembled the collective wisdom of the field, and has given it her own brilliant spin. She shows us all how to walk the talk. Her book will make you want to go right out and start experimenting with participatory projects." -Kathleen McLean, participatory museum designer and author of Planning for People in Museum Exhibitions "I predict that in the future this book will be a classic work of museology." --Elizabeth Merritt, founding director of the Center for the Future of Museums
Book Synopsis The Museum Experience by : John H Falk
Download or read book The Museum Experience written by John H Falk and published by Routledge. This book was released on 2016-06-16 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the first book to take a "visitor's eye view" of the museum visit, Falk and Dierking present research findings to demonstrate people's motivations for visiting museums and how museum professionals can enhance their visitors' experiences.
