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Contact Center Interaction Analytics
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Book Synopsis New Challenges in Distributed Information Filtering and Retrieval by : Cristian Lai
Download or read book New Challenges in Distributed Information Filtering and Retrieval written by Cristian Lai and published by Springer. This book was released on 2012-08-10 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume focuses on new challenges in distributed Information Filtering and Retrieval. It collects invited chapters and extended research contributions from the DART 2011 Workshop, held in Palermo (Italy), on September 2011, and co-located with the XII International Conference of the Italian Association on Artificial Intelligence. The main focus of DART was to discuss and compare suitable novel solutions based on intelligent techniques and applied to real-world applications. The chapters of this book present a comprehensive review of related works and state of the art. Authors, both practitioners and researchers, shared their results in several topics such as "Multi-Agent Systems", "Natural Language Processing", "Automatic Advertisement", "Customer Interaction Analytics", "Opinion Mining".
Book Synopsis Advice from a Call Center Geek by : Thomas Laird
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Download or read book IT Made E-Z written by Patrick H. Bowman and published by IT Made E-Z, Inc.. This book was released on 2006 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a brief overview of the Information Technology world. It is meant to be an aid for business professionals in the technical field such as hiring managers, human resources, technical sales, recruiting and students as well as novices in the technology field looking to obtain an understanding of the overall structure and components that make up the IT world.IT Made E-Z is a collection of information and technology terms that provides an overview of several key technology areas and describes the functions of various personnel associated with its operation. If you are seeking an understanding of what Information Technology is and what components, mechanics and personnel it entails, this is the book for you. IT Made E-Z will help you gain an understanding of key IT industry terms and operations and how they all fit together in the real world.
Book Synopsis Customer Relationship Management by : Roger J. Baran
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Book Synopsis T-bytes Digital Customer Experience by : IT-Shades
Download or read book T-bytes Digital Customer Experience written by IT-Shades and published by EGBG Services LLC. This book was released on 2020-03-03 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
Book Synopsis Retention Simplified by : Chirag Parmar
Download or read book Retention Simplified written by Chirag Parmar and published by Chirag Parmar. This book was released on 2024-07-31 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's fast-paced digital landscape, mastering marketing automation is crucial for businesses aiming to thrive. "Chaos to Clarity," crafted by WebEngage, is a beacon of guidance for CMOs, CEOs, and Retention Marketers navigating the complex realm of marketing automation. Key Takeaways: Loyalty Beyond Transactions: Shift focus from mere transactions to nurturing relationships built on empathy and understanding, establishing a unified vision that resonates with your audience. Data-Driven Insights: Harness the power of data to inform strategic decisions, understanding the significance of Customer Lifetime Value (CLTV) as the North Star metric guiding your efforts. Marketing Automation Maturity: Grasp the significance of the Marketing Automation Maturity Index (MAMI), moving from basic data collection to advanced segmentation, omnichannel engagement, personalization, and insightful analytics. Segmentation Strategies: Embrace a new segmentation approach that is Mutually Exclusive & Collectively Exhaustive (MECE), avoiding operational chaos and ensuring tailored communication. Personalization at Scale: Utilize derived attributes and propensity modeling to propel personalization efforts, crafting adaptive dynamic microsegments for targeted promotional campaigns. Omnichannel Engagement: Orchestrate seamless experiences across multiple channels, understanding the nuances between multi-channel and omnichannel strategies to create a winning channel mix. Content Personalization: Progress from attribute-level personalization to catalog and recommendation-level personalization, leveraging AI-powered insights for hyper-personalized engagements. Dashboard & Analytics: Evolve your analytical capabilities from basic funnels to advanced filters and hypothesis-based experimentation, leveraging AI for predictive intelligence and continuous optimization. AI in User Engagement: Leverage AI as a strategic partner, not a replacement, for human touch, constant experimentation, and measuring campaign effectiveness. Optimization and Growth: Identify growth levers and optimize user journeys, converting unknown users to known users, driving repeat transactions, and building a sustainable 12-month growth charter. Why Read This Book: "Chaos to Clarity" offers a comprehensive roadmap for mastering marketing automation, tailored specifically for the E-Commerce/D2C domain. By delving into the intricacies of data-driven insights, segmentation, personalization, omnichannel engagement, and AI-powered optimization, this book equips leaders with the tools necessary to navigate the evolving landscape of digital marketing successfully. For CMOs, CEOs, and Retention Marketers, this book serves as an indispensable guide to not only understand the nuances of marketing automation but also to implement actionable strategies that drive sustainable growth and foster lasting customer relationships. Whether you're seeking to refine your segmentation approach, enhance personalization efforts, or leverage AI for predictive insights, "Chaos to Clarity" empowers you to transform chaos into clarity, unlocking the full potential of your marketing endeavors.
Book Synopsis Applied Insurance Analytics by : Patricia L. Saporito
Download or read book Applied Insurance Analytics written by Patricia L. Saporito and published by Pearson Education. This book was released on 2015 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data is the insurance industry's single greatest asset. Yet many insurers radically underutilize their data assets, and are failing to fully leverage modern analytics. This makes them vulnerable to traditional and non-traditional competitors alike. Today, insurers largely apply analytics in important but stovepiped operational areas like underwriting, claims, marketing and risk management. By and large, they lack an enterprise analytic strategy -- or, if they have one, it is merely an architectural blueprint, inadequately business-driven or strategically aligned. Now, writing specifically for insurance industry professionals and leaders, Patricia Saporito uncovers immense new opportunities for driving competitive advantage from analytics -- and shows how to overcome the obstacles that stand in your way. Drawing on 25+ years of insurance industry experience, Saporito introduces proven best practices for developing, maturing, and profiting from your analytic capabilities. This user-friendly handbook advocates an enterprise strategy approach to analytics, presenting a common framework you can quickly adapt based on your unique business model and current capabilities. Saporito reviews common analytic applications by functional area, offering specific case studies and examples, and helping you build upon the analytics you're already doing. She presents data governance models and models proven to help you organize and deliver trusted data far more effectively. Finally, she provides tools and frameworks for improving the "analytic IQ" of your entire enterprise, from IT developers to business users.
Book Synopsis Non-Linguistic Analysis of Call Center Conversations by : Sunil Kumar Kopparapu
Download or read book Non-Linguistic Analysis of Call Center Conversations written by Sunil Kumar Kopparapu and published by Springer. This book was released on 2014-08-02 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Book Synopsis T-Byte Digital Customer Experience by : V Gupta
Download or read book T-Byte Digital Customer Experience written by V Gupta and published by EGBG Services LLC. This book was released on 2019-10-31 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
Book Synopsis The Real-time Contact Center by : Donna Fluss
Download or read book The Real-time Contact Center written by Donna Fluss and published by Amacom Books. This book was released on 2005 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: New technology and best practices to turn your contact center into a revenue generator.
Download or read book People Analytics written by Ben Waber and published by FT Press. This book was released on 2013-04-24 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover powerful hidden social "levers" and networks within your company... then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization Tweaking the balance of in-person and electronic communication can enhance the value of both Sensor data can help you discover who your internal experts really are Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business Sensors and simulations can help you optimize your sick-day policies Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.
Book Synopsis Human Capital Analytics by : Gene Pease
Download or read book Human Capital Analytics written by Gene Pease and published by John Wiley & Sons. This book was released on 2012-10-30 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insightful look at the implementation of advanced analytics on human capital Human capital analytics, also known as human resources analytics or talent analytics, is the application of sophisticated data mining and business analytics techniques to human resources data. Human Capital Analytics provides an in-depth look at the science of human capital analytics, giving practical examples from case studies of companies applying analytics to their people decisions and providing a framework for using predictive analytics to optimize human capital investments. Written by Gene Pease, Boyce Byerly, and Jac Fitz-enz, widely regarded as the father of human capital Offers practical examples from case studies of companies applying analytics to their people decisions An in-depth discussion of tools needed to do the work, particularly focusing on multivariate analysis The challenge of human resources analytics is to identify what data should be captured and how to use the data to model and predict capabilities so the organization gets an optimal return on investment on its human capital. The goal of human capital analytics is to provide an organization with insights for effectively managing employees so that business goals can be reached quickly and efficiently. Written by human capital analytics specialists Gene Pease, Boyce Byerly, and Jac Fitz-enz, Human Capital Analytics provides essential action steps for implementation of advanced analytics on human capital.
Book Synopsis The Analytics Revolution by : Bill Franks
Download or read book The Analytics Revolution written by Bill Franks and published by John Wiley & Sons. This book was released on 2014-09-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead your organization into the industrial revolution of analytics with The Analytics Revolution The topics of big data and analytics continue to be among the most discussed and pursued in the business world today. While a decade ago many people still questioned whether or not data and analytics would help improve their businesses, today virtually no one questions the value that analytics brings to the table. The Analytics Revolution focuses on how this evolution has come to pass and explores the next wave of evolution that is underway. Making analytics operational involves automating and embedding analytics directly into business processes and allowing the analytics to prescribe and make decisions. It is already occurring all around us whether we know it or not. The Analytics Revolution delves into the requirements for laying a solid technical and organizational foundation that is capable of supporting operational analytics at scale, and covers factors to consider if an organization is to succeed in making analytics operational. Along the way, you'll learn how changes in technology and the business environment have led to the necessity of both incorporating big data into analytic processes and making them operational. The book cuts straight through the considerable marketplace hype and focuses on what is really important. The book includes: An overview of what operational analytics are and what trends lead us to them Tips on structuring technology infrastructure and analytics organizations to succeed A discussion of how to change corporate culture to enable both faster discovery of important new analytics and quicker implementation cycles of what is discovered Guidance on how to justify, implement, and govern operational analytics The Analytics Revolution gives you everything you need to implement operational analytic processes with big data.
Book Synopsis Streaming Analytics with IBM Streams by : Jacques Roy
Download or read book Streaming Analytics with IBM Streams written by Jacques Roy and published by John Wiley & Sons. This book was released on 2015-11-16 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain a competitive edge with IBM Streams Turn data-in-motion into solid business opportunities with IBM Streams and let Streaming Analytics with IBM Streams show you how. This comprehensive guide starts out with a brief overview of different technologies used for big data processing and explanations on how data-in-motion can be utilized for business advantages. You will learn how to apply big data analytics and how they benefit from data-in-motion. Discover all about Streams starting with the main components then dive further with Stream instillation, and upgrade and management capabilities including tools used for production. Through a solid understanding of big in motion, detailed illustrations, Endnotes that provide additional learning resources, and end of chapter summaries with helpful insight, data analysists and professionals looking to get more from their data will benefit from expert insight on: Data-in-motion processing and how it can be applied to generate new business opportunities The three approaches to processing data in motion and pros and cons of each The main components of Streams from runtime to installation and administration Multiple purposes of the Text Analytics toolkit The evolving Streams ecosystem A detailed roadmap for programmers to quickly become fluent with Streams Data-in-motion is rapidly becoming a business tool used to discover more about customers and opportunities, however it is only valuable if have the tools and knowledge to analyze and apply. This is an expert guide to IBM Streams and how you can harness this powerful tool to gain a competitive business edge.
Book Synopsis Digital Accounting by : Ashutosh Deshmukh
Download or read book Digital Accounting written by Ashutosh Deshmukh and published by IGI Global. This book was released on 2006-01-01 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides a foundation in digital accounting by covering such fundamental topics as accounting software, XBRL (eXtensible Business Reporting Language), and EDI. The effects of the Internet and ERP on accounting are classified and presented for each accounting cycle, along with a comprehensive discussion of online controls.
Book Synopsis Search Engine Marketing by : Andreas Ramos
Download or read book Search Engine Marketing written by Andreas Ramos and published by McGraw Hill Professional. This book was released on 2008-09-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revolutionize Your Internet Marketing Leverage today's Internet marketing strategies to reach customers, increase sales, and establish performance-based marketing in your organization. Search Engine Marketing explains how to use Web analytics, key performance indicators (KPIs), search engine optimization (SEO), and search marketing-the critical tools for success. Multichannel marketing, which uses radio, TV, and print to broadcast your message, is also covered. The book includes revealing interviews with industry experts as well as valuable tips on vendor selection. Implement an effective, integrated marketing program for your business with help from this definitive guide. Track and measure both digital and traditional marketing with analytics Define and use KPIs to manage campaigns and channels for maximum profitability Employ SEO strategies to increase leads, conversions, and sales Understand how website architecture, keywords, tags, and sitemaps affect search results Use PPC to place ads in search engines, radio, TV, and newspapers Get hands-on strategies for maximizing Google Analytics and Google AdWords
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1466626755 Total Pages :1880 pages Book Rating :4.4/5 (666 download)
Book Synopsis Supply Chain Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Supply Chain Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2012-12-31 with total page 1880 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to keep up with the constant changes in technology, business have adopted supply chain management to improve competitive strategies on a strategic and operational level. Supply Chain Management: Concepts, Methodologies, Tools, and Applications is a reference collection which highlights the major concepts and issues in the application and advancement of supply chain management. Including research from leading scholars, this resource will be useful for academics, students, and practitioners interested in the continuous study of supply chain management and its influences.
