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Author :
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (555 download)
Download or read book 2002 Customer Satisfaction Survey Results written by and published by . This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.3/5 (555 download)
Download or read book WYDOT Statewide Customer Satisfaction Survey, 2002 written by and published by . This book was released on 2002 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Teri Fulton
Publisher :
ISBN 13 :
Total Pages : 220 pages
Book Rating : 4.3/5 (555 download)
Download or read book WisDOT Customer Satisfaction Survey Results written by Teri Fulton and published by . This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ron S. Kenett
Publisher : John Wiley & Sons
ISBN 13 : 0470971282
Total Pages : 533 pages
Book Rating : 4.4/5 (79 download)
Download or read book Modern Analysis of Customer Surveys written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2012-01-30 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.
Author : Ross Jennings
Publisher : Gauteng City Region Observatory (GCRO)
ISBN 13 : 0620549491
Total Pages : 28 pages
Book Rating : 4.6/5 (25 download)
Download or read book Survey of surveys: A survey of citizen-based surveys conducted by provincial and local government in Gauteng written by Ross Jennings and published by Gauteng City Region Observatory (GCRO). This book was released on 2012-10-26 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication contains the findings from a GCRO survey of citizen-based surveys undertaken at provincial and local government level in Gauteng. The Survey was conducted in order to understand the efficiencies at play with different role players conducting similar exercises at similar points in time.
Author :
Publisher :
ISBN 13 :
Total Pages : 1276 pages
Book Rating : 4.3/5 (243 download)
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 2001 with total page 1276 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309166527
Total Pages : 621 pages
Book Rating : 4.3/5 (91 download)
Download or read book The 2000 Census written by National Research Council and published by National Academies Press. This book was released on 2004-03-30 with total page 621 pages. Available in PDF, EPUB and Kindle. Book excerpt: The decennial census was the federal government's largest and most complex peacetime operation. This report of a panel of the National Research Council's Committee on National Statistics comprehensively reviews the conduct of the 2000 census and the quality of the resulting data. The panel's findings cover the planning process for 2000, which was marked by an atmosphere of intense controversy about the proposed role of statistical techniques in the census enumeration and possible adjustment for errors in counting the population. The report addresses the success and problems of major innovations in census operations, the completeness of population coverage in 2000, and the quality of both the basic demographic data collected from all census respondents and the detailed socioeconomic data collected from the census long-form sample (about one-sixth of the population). The panel draws comparisons with the 1990 experience and recommends improvements in the planning process and design for 2010. The 2000 Census: Counting Under Adversity will be an invaluable resource for users of the 2000 data and for policymakers and census planners. It provides a trove of information about the issues that have fueled debate about the census process and about the operations and quality of the nation's twenty-second decennial enumeration.
Author : Roberta C. Nacif
Publisher : Springer Science & Business Media
ISBN 13 : 3322815811
Total Pages : 378 pages
Book Rating : 4.3/5 (228 download)
Download or read book Online Customer Loyalty written by Roberta C. Nacif and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Roberta C. Nacif investigates the behavioral consequences of self-service purchases via the Internet. She explores the effects of customers' assessments of self-service encounters experiences (attitudes) and transactional history (prior behavior) on their subsequent purchasing behavior and analyzes customers' decision of whether or not to repurchase from the same retailer and of how much money to spend.
Author : Paul Szwarc
Publisher : Kogan Page Publishers
ISBN 13 : 0749446218
Total Pages : 273 pages
Book Rating : 4.7/5 (494 download)
Download or read book Researching Customer Satisfaction and Loyalty written by Paul Szwarc and published by Kogan Page Publishers. This book was released on 2005-07-03 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize the importance of having loyal, committed customers to sustain and increase company profits. Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research. The breadth of detail is exhaustive and topics covered include: the development of customer satisfaction and loyalty, management theories about it, qualitative and quantitative research, and how market research projects get commissioned. The book also looks at the factors that both supplier and client need to consider when preparing a research brief and proposal, how interest in this area is changing and what the future holds for research into customer satisfaction.
Author : Kerryn Phelps
Publisher : Elsevier Health Sciences
ISBN 13 : 0729582175
Total Pages : 1281 pages
Book Rating : 4.7/5 (295 download)
Download or read book Joints and Connective Tissues written by Kerryn Phelps and published by Elsevier Health Sciences. This book was released on 2012-10-31 with total page 1281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Joints and Connective Tissues - General Practice: The Integrative Approach Series. In order to diagnose and manage the patient presenting with musculoskeletal symptoms, it is important to distinguish whether the pathology is arising primarily in the so-called hard tissues (such as bone) or the soft tissues (such as cartilage, disc, synovium, capsule, muscle, tendon, tendon sheath). It is also important to distinguish between the two most common causes of musculoskeletal symptoms, namely inflammatory and degenerative.
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Science, State, Justice, and Commerce, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 2148 pages
Book Rating : 4.:/5 (319 download)
Download or read book Science, the Departments of State, Justice, and Commerce, and Related Agencies Appropriations for 2007 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Science, State, Justice, and Commerce, and Related Agencies and published by . This book was released on 2005 with total page 2148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 : 0195306619
Total Pages : 2244 pages
Book Rating : 4.1/5 (953 download)
Download or read book Encyclopedia of Social Work written by and published by . This book was released on 1965 with total page 2244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Nick O'Brien
Publisher : Springer
ISBN 13 : 1137584467
Total Pages : 119 pages
Book Rating : 4.1/5 (375 download)
Download or read book Ombudsmen at the Crossroads written by Nick O'Brien and published by Springer. This book was released on 2017-01-23 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.
Author : United States. Congress. Senate. Committee on Appropriations
Publisher :
ISBN 13 :
Total Pages : 1500 pages
Book Rating : 4.0/5 ( download)
Download or read book Military Construction and Veterans Affairs, and Related Agencies Appropriations for Fiscal Year ... written by United States. Congress. Senate. Committee on Appropriations and published by . This book was released on 2007 with total page 1500 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jonathan D. Breul
Publisher : Routledge
ISBN 13 : 1351501577
Total Pages : 262 pages
Book Rating : 4.3/5 (515 download)
Download or read book Open to the Public written by Jonathan D. Breul and published by Routledge. This book was released on 2017-07-05 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open to the Public grows out of concern with evaluation in the public arena and the struggle to understand how best to use the information it generates. Many concepts and models of evaluation, how to undertake it, and how to make it more useful, were developed before government performance became of so much interest to the public. In fact, it is arguable that recent changes in the forms, shapes, structures, and media through which the information developed in the process of evaluation becomes public, require new ways of thinking about its role in society. What is the role of evaluative information in the public arena today? How, when, and under what circumstances does the actual use of evaluative information take place, and what are the forces at play? By compiling and comparing international case studies, this book considers forces that make the information produced in evaluations increasing ""open to the public."" They provide insights into the many factors that influence evaluation and its use in the public arena. Their case studies include such current topics as: ""spin doctoring"" of information by the media and this practice's relationship to evaluation studies, the hotly debated issue of school performance, and information about it aired in the public arena, and the controversial link between budget processing and government performance. This book will be invaluable to those conducting evaluations, public employees and commissioners, and those studying public administration.
Author : United States. Social Security Administration
Publisher :
ISBN 13 :
Total Pages : 236 pages
Book Rating : 4.3/5 ( download)
Download or read book Performance Plan, Fiscal Year ... and Revised Final Fiscal Year ... Performance Plan written by United States. Social Security Administration and published by . This book was released on with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Rebecca Neno
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335236898
Total Pages : 250 pages
Book Rating : 4.3/5 (352 download)
Download or read book EBOOK: The Handbook for Advanced Primary Care Nurses written by Rebecca Neno and published by McGraw-Hill Education (UK). This book was released on 2008-10-16 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This handbook provides comprehensive information relevant to community and district nurses and new community matrons. It incorpoprates discussions on legal and ethical issues, case management, interprofessional working, commissioning and leadership. This book is an excellent resource for nurses who want to broaden knowledge of their role and who may be undertaking community matron university modules." Nursing Standard "I believe that A Handbook for Advanced Primary Care Nurses should be extensively read and that it will prove to be an essential resource for nurses striving to improve public health and patient care in the communities of today and tomorrow. It may, with political will and a skilled and determined workforce help Florence Nightingale’s vision come true." Lynn Young, Primary Health Care Adviser, Royal College of Nursing, UK This important new handbook for Primary Care Nurses is designed to assist senior nurses in developing the understanding and skills required to be effective at both strategic and operational levels. As well as exploring the context of advanced primary care practice, the book provides the tools needed for enhancing care delivery within both primary care and community settings. A Handbook for Advanced Primary Care Nurses is an accessible guide to working strategically in primary care. It offers practical support across a range of core areas, including: Case finding and case management Mentorship Leadership and management Needs assessment Interprofessional working Prescribing Neno and Price encourage readers to think analytically about their practice and include activities and reflection points throughout the book to help with this. This book is the ideal companion both for nurse practitioners undertaking courses at advanced practice level and for professionals working at all levels in primary care.
