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Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655975847
Total Pages : 0 pages
Book Rating : 4.9/5 (758 download)
Download or read book Communications Contact Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655925842
Total Pages : 312 pages
Book Rating : 4.9/5 (258 download)
Download or read book Communications Contact Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: When should you bother with diagrams? What other jobs or tasks affect the performance of the steps in the Communications Contact Center process? What are your current levels and trends in key measures or indicators of Communications Contact Center product and process performance that are important to and directly serve your customers? How do these results compare with the performance of your competitors and other organizations with similar offerings? How many trainings, in total, are needed? Which of the recognised risks out of all risks can be most likely transferred? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Communications Contact Center investments work better. This Communications Contact Center All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Communications Contact Center Self-Assessment. Featuring 960 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Communications Contact Center improvements can be made. In using the questions you will be better able to: - diagnose Communications Contact Center projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Communications Contact Center and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Communications Contact Center Scorecard, you will develop a clear picture of which Communications Contact Center areas need attention. Your purchase includes access details to the Communications Contact Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Communications Contact Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867315032
Total Pages : 306 pages
Book Rating : 4.3/5 (15 download)
Download or read book Communications Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-23 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the scope of the Communications center work? How do you improve your likelihood of success ? Are accountability and ownership for Communications center clearly defined? Is there an opportunity to verify requirements? Is the Communications center organization completing tasks effectively and efficiently? This easy Communications Center self-assessment will make you the entrusted Communications Center domain veteran by revealing just what you need to know to be fluent and ready for any Communications Center challenge. How do I reduce the effort in the Communications Center work to be done to get problems solved? How can I ensure that plans of action include every Communications Center task and that every Communications Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Communications Center costs are low? How can I deliver tailored Communications Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Communications Center essentials are covered, from every angle: the Communications Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Communications Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Communications Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Communications Center are maximized with professional results. Your purchase includes access details to the Communications Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Communications Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655956310
Total Pages : 0 pages
Book Rating : 4.9/5 (563 download)
Download or read book Customer Contact Centers A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Contact Centers A Complete Guide - 2020 Edition.
Author : Brendan B. Read
Publisher : CRC Press
ISBN 13 : 9781578203130
Total Pages : 300 pages
Book Rating : 4.2/5 (31 download)
Download or read book Designing the Best Call Center for Your Business, 2nd Edition written by Brendan B. Read and published by CRC Press. This book was released on 2005-01-02 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655906315
Total Pages : 298 pages
Book Rating : 4.9/5 (63 download)
Download or read book Customer Contact Centers A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-08-27 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you become the company that would put you out of business? Is pre-qualification of suppliers carried out? Have all basic functions of customer contact centers been defined? Which customer contact centers goals are the most important? How do you aggregate measures across priorities? This best-selling Customer Contact Centers self-assessment will make you the reliable Customer Contact Centers domain assessor by revealing just what you need to know to be fluent and ready for any Customer Contact Centers challenge. How do I reduce the effort in the Customer Contact Centers work to be done to get problems solved? How can I ensure that plans of action include every Customer Contact Centers task and that every Customer Contact Centers outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Contact Centers costs are low? How can I deliver tailored Customer Contact Centers advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Contact Centers essentials are covered, from every angle: the Customer Contact Centers self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Contact Centers outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Contact Centers practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Contact Centers are maximized with professional results. Your purchase includes access details to the Customer Contact Centers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Contact Centers Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867401933
Total Pages : 310 pages
Book Rating : 4.4/5 (19 download)
Download or read book Unified Communications As A Service A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-05-14 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is video reality falling short of the promise? How do you determine the number of users for CUCM? Do cloud services offer everything you need? What does your organization currently do that creates value? Can the cloud go where you need it? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Unified Communications As A Service investments work better. This Unified Communications As A Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Unified Communications As A Service Self-Assessment. Featuring 963 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Unified Communications As A Service improvements can be made. In using the questions you will be better able to: - diagnose Unified Communications As A Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Unified Communications As A Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Unified Communications As A Service Scorecard, you will develop a clear picture of which Unified Communications As A Service areas need attention. Your purchase includes access details to the Unified Communications As A Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Unified Communications As A Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : William Durr
Publisher : Advanstar Marketing Services
ISBN 13 : 9780929870571
Total Pages : 0 pages
Book Rating : 4.8/5 (75 download)
Download or read book Navigating the Customer Contact Center in the 21st Century written by William Durr and published by Advanstar Marketing Services. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Navigating the Customer Contact Center in the 21st Century : A Technology and Management Guide is a must have book for any supervisor, manager or business executive who has responsibility for the creation and successful operation of modern, multi-media customer contact centers. This book guides you through the new forms of communication such as e-mail and the Internet and how it has altered the call center into the customer contact center. Features include: detailed instructions on how to use technology and manage the contact center using reports produced by nearly any system -- complex technology issues are written in easy-to-understand text; an entire dictionary of commonly used words, phrases, abbreviations and acronyms; why e-mail and website support are the two Internet, multi-media applications that will impact all call centers -- learn their technology and processes; new performance metrics associated with new multi-media transactions; how to transform difficult-to-understand ACD reports into motivational and informative charts/graphs; how the Internet and public switched network works; how wireless communications will impact the customer contact center; the importance of workforce management software in blended, multi-media environments; techniques to ensure that motivational contests and awards are the greatest benefit to the team; and much, much more! - Back cover.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867303121
Total Pages : 310 pages
Book Rating : 4.3/5 (31 download)
Download or read book Contact Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-13 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: What role does communication play in the success or failure of a Contact management project? Where do ideas that reach policy makers and planners as proposals for Contact management strengthening and reform actually originate? What are your personal philosophies regarding Contact management and how do they influence your work? Does your solution provide a single source of the truth of management information for all data from the contact management, call recording and workforce management solutions? Who is gathering Contact management information? This exclusive Contact Management self-assessment will make you the assured Contact Management domain expert by revealing just what you need to know to be fluent and ready for any Contact Management challenge. How do I reduce the effort in the Contact Management work to be done to get problems solved? How can I ensure that plans of action include every Contact Management task and that every Contact Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Management costs are low? How can I deliver tailored Contact Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact Management essentials are covered, from every angle: the Contact Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Contact Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Management are maximized with professional results. Your purchase includes access details to the Contact Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655927303
Total Pages : 316 pages
Book Rating : 4.9/5 (273 download)
Download or read book Contact Center Workforce Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-23 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is forecasting for social media transactions outside the scope of your current solution? Is the user paradigm and interface of your WFM application very dated and time-consuming to use? What modules are you using from your WFM vendor? Is the phone system working as well as it should? Is it very challenging to schedule in conformance with work or union rules in your current environment? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Management investments work better. This Contact Center Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Workforce Management Self-Assessment. Featuring 974 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Workforce Management Scorecard, you will develop a clear picture of which Contact Center Workforce Management areas need attention. Your purchase includes access details to the Contact Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655990284
Total Pages : 0 pages
Book Rating : 4.9/5 (92 download)
Download or read book Communications Systems A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Brad Cleveland
Publisher : ICMI Inc.
ISBN 13 : 9780965909303
Total Pages : 312 pages
Book Rating : 4.9/5 (93 download)
Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Author : Keith Dawson
Publisher : CRC Press
ISBN 13 : 1482295652
Total Pages : 285 pages
Book Rating : 4.4/5 (822 download)
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2003-11-20 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655913214
Total Pages : 314 pages
Book Rating : 4.9/5 (132 download)
Download or read book Contact Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-05 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the most important benefit that speech analytics has delivered for your organization? Does your team use seasonal agents to help handle heavy contact periods (i.e., peak seasons)? Where is the industry with mobile and social? What is the performance of each location? How well does the contact center workforce management processes and tools implementation model fit into ITIL? This powerful Contact Center self-assessment will make you the dependable Contact Center domain master by revealing just what you need to know to be fluent and ready for any Contact Center challenge. How do I reduce the effort in the Contact Center work to be done to get problems solved? How can I ensure that plans of action include every Contact Center task and that every Contact Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Center costs are low? How can I deliver tailored Contact Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact Center essentials are covered, from every angle: the Contact Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Contact Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Center are maximized with professional results. Your purchase includes access details to the Contact Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655974086
Total Pages : 0 pages
Book Rating : 4.9/5 (74 download)
Download or read book Call Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655963219
Total Pages : 0 pages
Book Rating : 4.9/5 (632 download)
Download or read book Contact Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contact Center A Complete Guide - 2020 Edition.
Author : Real Bergevin
Publisher : John Wiley & Sons
ISBN 13 : 0470677430
Total Pages : 391 pages
Book Rating : 4.4/5 (76 download)
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
