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Author : Richard McMunn
Publisher : How2Become Ltd
ISBN 13 : 1907558748
Total Pages : 161 pages
Book Rating : 4.9/5 (75 download)
Download or read book Interview Questions and Answers written by Richard McMunn and published by How2Become Ltd. This book was released on 2013-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author : Alan Stork
Publisher : Alan Stork
ISBN 13 :
Total Pages : 54 pages
Book Rating : 4./5 ( download)
Download or read book How to Start a Mobile Bartending Business written by Alan Stork and published by Alan Stork. This book was released on 2024-10-01 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to shake things up and turn your passion for mixology into a thriving mobile bartending business? Look no further! "How to Start a Mobile Bartending Business: Mixologist's Guide to Success" is your ultimate roadmap to craft a lucrative and exciting venture in the world of mobile bartending. Inside this comprehensive guide, you'll uncover the secrets to kick-starting your own mobile bartending business and achieving unparalleled success. Whether you dream of curating sensational cocktails at elegant weddings, elevating corporate events, or bringing the party to private celebrations, this book has all the ingredients you need! Key Features: Discover Your Profitable Niche: Learn how to carve a unique niche in the mobile bartending industry, catering to specific events and clients that align perfectly with your expertise and passion. Navigate Legal Considerations with Ease: Navigate the world of licenses, permits, and insurance like a pro, ensuring your business is fully compliant and protected. Craft Signature Cocktails: Unleash your creativity with our insider tips on concocting mouthwatering, Instagram-worthy cocktails that will leave guests raving. Master Top-Notch Customer Service: Deliver unforgettable experiences, leaving a lasting impression on clients and securing glowing testimonials. Scale for Unprecedented Growth: Maximize your potential for expansion by exploring strategic partnerships, adding value with additional services, and leveraging modern digital marketing techniques. Finances Simplified: Master the art of budgeting, pricing, and inventory management to ensure profitability and long-term financial stability. Whether you're a seasoned mixologist or a budding bartender with big dreams, "How to Start a Mobile Bartending Business: Mixologist's Guide to Success" equips you with the knowledge and tools to build a thriving mobile bartending business that exceeds expectations. Ready to toast to your dreams? Shake up your ambition, take charge of your destiny, and let this guide empower you to craft a profitable, fulfilling, and unforgettable mobile bartending venture. Cheers to your success!
Author :
Publisher : Pearson South Africa
ISBN 13 : 9781770251311
Total Pages : 388 pages
Book Rating : 4.2/5 (513 download)
Download or read book FCS Client Services & Human Relations L2 written by and published by Pearson South Africa. This book was released on with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Neal Schmitt
Publisher : Oxford University Press
ISBN 13 : 0199366314
Total Pages : 992 pages
Book Rating : 4.1/5 (993 download)
Download or read book The Oxford Handbook of Personnel Assessment and Selection written by Neal Schmitt and published by Oxford University Press. This book was released on 2013-12-15 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee selection has long stood at the practical forefront of industrial/organizational psychology. Today's social, business, and economic climates require ongoing adaptations by those who select organizations' personnel, and research on the topic helps gauge the impact of these adaptations and their implications for human performance and potential. The Oxford Handbook of Personnel Assessment and Selection codifies the wealth of new research surrounding employee selection (web-based assessments, social networking, globalization of organizations), situating them alongside more traditional practices to establish the best and most relevant research for both professionals and academics. Comprising chapters from authors in both the private sector and academia, this volume is organized into seven parts: (1) historical and social context of the field of assessment and selection; (2) research strategies; (3) individual difference constructs that underlie effective performance; (4) measures of predictor constructs; (5) employee performance and outcome assessment; (6) societal and organizational constraints on selection practice; and (7) implementation and sustainability of selection systems. While providing a comprehensive review of current research and practice, the purpose of this handbook is to provide an up-to-date profile of each of the areas addressed and highlight current questions that deserve additional attention from researchers and practitioners. This compendium is essential reading for industrial/organizational psychologists and human resource managers.
Author : Janice M. Guerriero
Publisher : Routledge
ISBN 13 : 1317778219
Total Pages : 133 pages
Book Rating : 4.3/5 (177 download)
Download or read book Key Questions in Career Counseling written by Janice M. Guerriero and published by Routledge. This book was released on 2014-01-09 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book's purpose is to provide a tool for career services personnel to deliver more effective, consistent career counseling. Its primary objective is to present a career counseling process model, including sequential stages and steps, along with a method (the Key Questions Technique) for successfully implementing the model. It is intended to serve as the bridge between the theoretical and the applied worlds of career counseling, and it is hoped that this book will increase the standards of professionalism and objectivity for the many diverse practitioners who currently conduct career counseling in the workplace.
Author : Rachel Armstrong
Publisher : Association for Talent Development
ISBN 13 : 195215782X
Total Pages : 20 pages
Book Rating : 4.9/5 (521 download)
Download or read book Train Customer Service Reps for Success written by Rachel Armstrong and published by Association for Talent Development. This book was released on 2014-10-24 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.
Author : Betsy Vourlekis
Publisher : Routledge
ISBN 13 : 1351489348
Total Pages : 216 pages
Book Rating : 4.3/5 (514 download)
Download or read book Social Work Case Management written by Betsy Vourlekis and published by Routledge. This book was released on 2017-07-05 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new practice text provides a series of readings focusing on case management in a number of fields and in a variety of settings with different client populations. Each chapter examines a major component of case management practice by presenting information about an innovative program from a different location around the country. In conjunction, these readings provide a road map to social work case management.In addition to offering up-to-date practice approaches and examining the functions and skills of case management in depth, the authors provide the policy information needed for putting this traditional form of social work practice into today's service delivery context.
Author : Dr. Suresh kapiti, Dr. Tarakeswari Polaki
Publisher : Notion Press
ISBN 13 :
Total Pages : 138 pages
Book Rating : 4.8/5 (958 download)
Download or read book The Restaurant Blueprint written by Dr. Suresh kapiti, Dr. Tarakeswari Polaki and published by Notion Press. This book was released on 2024-10-15 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The Restaurant Blueprint: A Guide to Starting, Sustaining, and Scaling Successful Restaurants” is a comprehensive resource for aspiring restaurateurs and those looking to elevate their existing establishments. This practical guide covers every stage of building a successful restaurant, from concept creation and business planning to selecting the perfect location. It offers expert advice on menu development, kitchen management, customer service, staffing, and financial management, including budgeting, cost control, and boosting profitability. Marketing strategies to attract and retain diners, along with insights on using technology to streamline processes, are key highlights. As your restaurant grows, the book provides proven strategies for scaling—whether through expansion, franchising, or new service offerings—while maintaining a strong brand and consistent customer experiences. A must-read for anyone dedicated to building a flourishingrestaurant business.
Author : Mou Chakraborty
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 142 pages
Book Rating : 4.2/5 (161 download)
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Author : Carol Patterson
Publisher : Human Kinetics
ISBN 13 : 1492584797
Total Pages : 208 pages
Book Rating : 4.4/5 (925 download)
Download or read book Sustainable Tourism written by Carol Patterson and published by Human Kinetics. This book was released on 2015-09-11 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable Tourism: Business Development, Operations, and Management lays out a road map to launching and building a business in one of today’s most exciting industries. It simplifies the process and outlines real-life requirements while clearing the path to new business success in the cultural, heritage, nature, and adventure fields. Written by an eco-development pioneer, the book offers guidance on developing and implementing a comprehensive sustainable-business plan. From analyzing the market all the way through hiring and training the right people, the text focuses on the principles of both tourism and business. It prepares those embarking on new careers to tackle the complexity of sustainability issues by thinking like entrepreneurs and acting like business owners. Students and professionals can rely on this text as both a start-up and ongoing implementation reference that will stack the odds of success in their favor. Sustainable Tourism provides an overview of exciting developments in the sustainable-tourism industry. It helps new entrepreneurs assess the viability of ideas and products against sustainable criteria. Through sequential chapters, it delivers step-by-step instructions for minimizing environmental impact, establishing sustainability practices, obtaining financing, and marketing to and reaching customers. The standards-based text also examines how the United Nations World Tourism Organization (UNWTO) Sustainability Guidelines shape sustainable tourism, providing a global framework from which to build the skills needed for success. Key features include the following: • 13 online video case studies of sustainable tourism destinations from around the world give students a global text from which to build their own businesses and provide a model for how sustainable tourism works. • An online workbook guides learners through the completion of a business plan by the end of the term. • An online image bank presents photos, figures, and tables from the book that may be downloaded for use in presentations. • Forms and worksheets from the book are available for download. • A professional development workbook, “Creating a Tourism Career from Scratch” (appendix B), is a reference for entrepreneurs starting or advancing in their careers. Loaded with case studies, the book illustrates what works and what doesn’t when starting a sustainable tourism business. It describes how to integrate sustainability practices into daily operations, maximize the use of the web and social media in marketing, and overcome challenges in sustainable tourism. The text covers every important topic in a business start-up, including financial forecasting and analysis, customer service systems, hiring, training, and managing turnover. Sustainable Tourism: Business Development, Operations and Management is the starting point for all who want to develop an eco-friendly product, integrate sustainability principles into their businesses, and turn their dreams into a business reality.
Author : Terry Sharrock
Publisher : Critical Publishing
ISBN 13 : 1910391735
Total Pages : 106 pages
Book Rating : 4.9/5 (13 download)
Download or read book Embedding English and Maths written by Terry Sharrock and published by Critical Publishing. This book was released on 2016-01-15 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: FE and other post-16 tutors are increasingly being asked to embed and develop English and maths skills in their lessons, and the revised common inspection framework from Ofsted places an increased emphasis on this. You may lack confidence or the required background knowledge to do this, or be struggling to find ideas that will engage and motivate your learners. Specifically written for use within vocational contexts, this text provides you with a theoretical understanding of the issues involved, including barriers to learning and how to overcome these. In addition it offers a range of practical strategies and ideas to get you started and build confidence and competence in your students. Each activity is accompanied by detailed notes that highlight key learning points, the development of vocational skills and extension opportunities.
Author : Patricia Pulliam Phillips
Publisher : Association for Talent Development
ISBN 13 : 1607285851
Total Pages : 251 pages
Book Rating : 4.6/5 (72 download)
Download or read book The ASTD Handbook of Measuring and Evaluating Training written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2010-06-16 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: A follow-on to ASTD's best-selling ASTD Handbook for Workplace Learning Professionals, the ASTD Handbook of Measuring and Evaluating Training includes more than 20 chapters written by preeminent practitioners in the learning evaluation field. This practical, how-to handbook covers best practices of learning evaluation and includes information about using technology and evaluating e-learning. Broad subject areas are evaluation planning, data collection, data analysis, and measurement and evaluation at work.
Author : Michael G. Rumsey
Publisher : Psychology Press
ISBN 13 : 1134788061
Total Pages : 506 pages
Book Rating : 4.1/5 (347 download)
Download or read book Personnel Selection and Classification written by Michael G. Rumsey and published by Psychology Press. This book was released on 2013-05-13 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together several key elements needed to identify the most promising themes for future research in selection and classification, this book's underlying aim is to improve job performance by selecting the right persons and matching them most effectively with the right jobs. An emphasis is placed on current, innovative research approaches which in some cases depart substantially from traditional approaches. The contributors -- consisting of professionals in measurement, personnel research, and applied and military psychology -- discuss where the quantum advances of the last decade should take us further. Comprehensive coverage of the selection and classification domain is provided, including a broad range of topics in each of the following areas: performance conceptualization and measurement, individual differences, and selection and classification decision models. The presentations in each of these areas are integrated into a set of coherent themes. This integration was the product of structured group discussions which also resulted in a further evolution of some of the ideas presented.
Author : Rondy Yu, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826186297
Total Pages : 373 pages
Book Rating : 4.8/5 (261 download)
Download or read book The Essential Guide to Passing the Board Certified Behavior Analyst® (BCBA) Exam written by Rondy Yu, PhD and published by Springer Publishing Company. This book was released on 2023-04-05 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only all-in-one exam preparation resource for aspiring behavior analysts This indispensable guide, written by noted experts, delivers the knowledge required to successfully pass this difficult certification exam. It includes research-based recommendations for preparing for the exam, a comprehensive yet succinct review of the Behavior Analyst Certification Board's (BACB) Fifth Edition of the Task List items, and requisite information about the certification process. This comprehensive study aid addresses philosophical underpinnings; concepts and principles; measurement, data display, and interpretation; experimental design; ethics; behavior assessment; behavior-change procedures; selecting and implementing interventions; and personnel supervision and management. Each chapter covers everything you need to know to pass the exam and includes end-of-chapter questions to check your knowledge. The review concludes with a full-length practice test to get you ready for exam day. With 370 practice questions, detailed review content and answer rationales, this study aid empowers you with the tools and materials to study your way and the confidence to pass the first time, guaranteed! Know that you're ready. Know that you'll pass with Springer Publishing Exam Prep. Key Features: Reflects the latest exam content outline Provides a comprehensive yet concise review of essential knowledge for the exam Complete coverage of the BACB's Fifth Edition Task List items Research-based strategies for exam success Resources for further learning and professional development Includes end-of-chapter Q&A and two full-length practice tests with detailed rationales Boosts your confidence with a 100% pass guarantee For 70 years, it has been our greatest privilege to prepare busy practitioners like you for professional certification and career success. Congratulations on qualifying to sit for the exam. Now let's get you ready to pass! Board Certified Behavior Analyst® is a registered trademark of the Behavior Analyst Certification Board®. The Behavior Analyst Certification Board does not sponsor or endorse this resource, nor does it have a proprietary relationship with Springer Publishing.
Author : Mark A. Stebnicki, PhD, LPC, DCMHS, CRC, CCM, CCMC
Publisher : Springer Publishing Company
ISBN 13 : 0826171826
Total Pages : 731 pages
Book Rating : 4.8/5 (261 download)
Download or read book The Professional Counselor's Desk Reference written by Mark A. Stebnicki, PhD, LPC, DCMHS, CRC, CCM, CCMC and published by Springer Publishing Company. This book was released on 2015-08-21 with total page 731 pages. Available in PDF, EPUB and Kindle. Book excerpt: This award-winning, bestselling reference for professional counselors and graduate students is extensively updated and expanded to encompass critical developments that are immediately relevant to the counseling professions, including the 2014 American Counseling Association Code of Ethics, CACREP/CORE accreditation standards, DSM-5, the Affordable Care Act, and many other important changes. It reflects the ongoing consolidation of a strong identity for professional counselors and the need to address mental health and other counseling concerns amidst marked socio-cultural changes. The only resource of its kind, it is an extremely useful guide for counseling students working toward licensure and certification as well as experienced counselors, counselor educators, clinical supervisors, psychologists, and social workers. The second edition offers a unique interdisciplinary approach inclusive across all counseling disciplines and features contributions from over 110 highly regarded experts in counselor education, research, and practice. It is based on the core content and knowledge areas outlined by CACREP and CORE accreditation standards and disseminates, in 93 chapters, both contemporary insight and practical strategies for working with the complexity of real-life issues related to assessment, diagnosis, and treatment of diverse clients. New chapters address military and veteran health issues; evidence-based practice for training; counseling transgender individuals, partners, and families; counseling caregivers;; social justice; and so much more. In addition to being a quick-access resource for all counseling professionals, the second edition serves as a concise, accessible reference for graduate students preparing for certification and licensure exams. It features an expanded, comprehensive self-exam of over 340 multiple-choice items based on the CORE/CACREP core content and knowledge areas for counselor education and training. New to the Second Edition: Updated and expanded discussion of the 2014 ACA Code of Ethics Affordable Care Act and its impact on delivery of mental health services Coverage of DSM-5 Promotes an interdisciplinary approach inclusive across all counseling disciplines Includes an expanded self-exam with over 340 study questions for NCE and CPCE prep New chapters on military and veteran mental health issues New chapter on evidence-based practices for counseling New chapter on behavioral health and health disparities in the U.S. New chapter on social justice and health equity issues New chapter on counseling caregivers New chapter on counseling children with psychiatric conditions New chapter on counseling for wellness New chapter on counseling survivors of natural disasters New information on complementary, alternative, and integrative approaches New information on counseling LGBTQ couples, partners and families Key Features: Covers all key foundational content for CACREP/CORE-accredited programs within one volume Provides quick access to a vast compendium of counseling information Edited and authored by leading counseling scholars, educators, and practitioners Relevant across all counseling specialties Updated to reflect 2014 ACA Code of Ethics, Affordable Care Act, DSM-5, and revisions to licensure requirements in many states
Author : Kristin Baird
Publisher : John Wiley & Sons
ISBN 13 : 111902031X
Total Pages : 176 pages
Book Rating : 4.1/5 (19 download)
Download or read book Customer Service in Health Care written by Kristin Baird and published by John Wiley & Sons. This book was released on 2014-07-25 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing
