Citizen Customer Partner Engaging The Public In Public Management

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Citizen, Customer, Partner: Engaging the Public in Public Management

Author : John Clayton Thomas
Publisher : Routledge
ISBN 13 : 1317478584
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Citizen, Customer, Partner: Engaging the Public in Public Management by : John Clayton Thomas

Download or read book Citizen, Customer, Partner: Engaging the Public in Public Management written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen, Customer, Partner: Engaging the Public in Public Management

Author : John Clayton Thomas
Publisher : Routledge
ISBN 13 : 1315497158
Total Pages : 340 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis Citizen, Customer, Partner: Engaging the Public in Public Management by : John Clayton Thomas

The New Public Service

Author : Janet V. Denhardt
Publisher : Routledge
ISBN 13 : 1317486919
Total Pages : 255 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The New Public Service by : Janet V. Denhardt

Download or read book The New Public Service written by Janet V. Denhardt and published by Routledge. This book was released on 2015-03-12 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

Citizens as Partners Information, Consultation and Public Participation in Policy-Making

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9789264195561
Total Pages : 268 pages
Book Rating : 4.1/5 (955 download)

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Book Synopsis Citizens as Partners Information, Consultation and Public Participation in Policy-Making by : OECD

Download or read book Citizens as Partners Information, Consultation and Public Participation in Policy-Making written by OECD and published by OECD Publishing. This book was released on 2001-10-11 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.

The New Public Service

Author : Janet V Denhardt
Publisher : Routledge
ISBN 13 : 1317455592
Total Pages : 297 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The New Public Service by : Janet V Denhardt

Download or read book The New Public Service written by Janet V Denhardt and published by Routledge. This book was released on 2015-02-12 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This widely-praised book is built around seven core principles that provide a framework for the many voices calling for the reaffirmation of democratic values,citizenship, and service in the public interest. This edition includes a brand new chapter that provides action recommendations for putting these values into practice, as well as current examples of how these ideas have been put to use in the real world.

Experiments in Public Management Research

Author : Oliver James
Publisher : Cambridge University Press
ISBN 13 : 1108211267
Total Pages : 549 pages
Book Rating : 4.1/5 (82 download)

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Book Synopsis Experiments in Public Management Research by : Oliver James

Download or read book Experiments in Public Management Research written by Oliver James and published by Cambridge University Press. This book was released on 2017-07-13 with total page 549 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interest in experimental research in public management is on the rise, yet the field still lacks a broad understanding of its role in producing substantive findings and theoretical advances. Written by a team of leading international researchers, this book sets out the advantages of experiments in public management and showcases their rapidly developing contribution to research and practice. The book offers a comprehensive overview of the relationship between experiments and public management theory, and the benefits for examining causal effects. It will appeal to researchers and graduate-level students in public administration, public management, government, politics and policy studies. The key topics addressed are the distinct logic of experimental methods in the laboratory, in the field, and in survey experiments; how leading researchers are using different kinds of experiment to build knowledge about theory and practice across many areas of public management; and the research agendas for experimental work in public management.

Public Value and Public Administration

Author : John M. Bryson
Publisher : Georgetown University Press
ISBN 13 : 1626162638
Total Pages : 360 pages
Book Rating : 4.6/5 (261 download)

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Book Synopsis Public Value and Public Administration by : John M. Bryson

Download or read book Public Value and Public Administration written by John M. Bryson and published by Georgetown University Press. This book was released on 2015-08-28 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments and nonprofits exist to create public value. Yet what does that mean in theory and practice? This new volume brings together key experts in the field to offer unique, wide-ranging answers. From the United States, Europe, and Australia, the contributors focus on the creation, meaning, measurement, and assessment of public value in a world where government, nonprofit organizations, business, and citizens all have roles in the public sphere. In so doing, they demonstrate the intimate link between ideas of public value and public values and the ways scholars theorize and measure them. They also add to ongoing debates over what public value might mean, the nature of the most important public values, and how we can practically apply these values. The collection concludes with an extensive research and practice agenda conceived to further the field and mainstream its ideas. Aimed at scholars, students, and stakeholders ranging from business and government to nonprofits and activist groups, Public Value and Public Administration is an essential blueprint for those interested in creating public value to advance the common good.

Global Encyclopedia of Public Administration, Public Policy, and Governance

Author : Ali Farazmand
Publisher : Springer Nature
ISBN 13 : 3030662527
Total Pages : 13623 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Global Encyclopedia of Public Administration, Public Policy, and Governance by : Ali Farazmand

Download or read book Global Encyclopedia of Public Administration, Public Policy, and Governance written by Ali Farazmand and published by Springer Nature. This book was released on 2023-04-05 with total page 13623 pages. Available in PDF, EPUB and Kindle. Book excerpt: This global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.

Co-Production and Co-Creation

Author : Taco Brandsen
Publisher : Routledge
ISBN 13 : 1351792563
Total Pages : 291 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Co-Production and Co-Creation by : Taco Brandsen

Download or read book Co-Production and Co-Creation written by Taco Brandsen and published by Routledge. This book was released on 2018-03-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Public Management and Governance

Author : Tony Bovaird
Publisher : Taylor & Francis
ISBN 13 : 1000951863
Total Pages : 399 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Public Management and Governance by : Tony Bovaird

Download or read book Public Management and Governance written by Tony Bovaird and published by Taylor & Francis. This book was released on 2023-09-29 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Management and Governance is the leading text in international public management and governance and an ideal introduction to all aspects of this field. It combines rigorous insight from pre-eminent scholars around the world with a clear structure and supportive, thoughtful, and intuitive pedagogy. This revised and updated fourth edition responds to the significant changes in the external environment, as well as the field itself. It includes six new chapters covering aspects of increasing importance: Public management and governance developments in non-OECD countries Risk and resilience Innovation in public management and governance Digital public management Digital public governance Behavioural approaches to public policy Throughout the new edition, there is a wealth of new content on emergent topics such as collaborative leadership, diversity and inclusion, complexity theory and evidence-informed policy. Each chapter is supplemented with discussion questions, group and individual exercises, case studies and recommendations on further reading; this edition also includes more international cases. This highly respected text is an essential resource for all students on undergraduate and postgraduate courses in public management, public administration, government, and public policy as well as for policymakers and practitioners seeking an up-to-date guide to the field.

Handbook of Public Administration

Author : W. Bartley Hildreth
Publisher : Taylor & Francis
ISBN 13 : 1498750044
Total Pages : 349 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Handbook of Public Administration by : W. Bartley Hildreth

Download or read book Handbook of Public Administration written by W. Bartley Hildreth and published by Taylor & Francis. This book was released on 2021-04-26 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public administration as a field of study finds itself in the middle of a fluid environment. The very reach and complexity of public administration has been easy to take for granted, easy to attack, and difficult to explain, particularly in the soundbite and Twitter-snipe media environment. Not only has the context for the discipline changed, but the institutions of public administration have adapted and innovated to deliver services to the public and serve those in power while becoming increasingly complex themselves. Has public administration evolved? And what new lines of research are critical for effective policy and delivery of programs and public services while preserving foundational principles such as the rule of law and expert institutions? This Handbook of Public Administration sheds light for new researchers, doctoral students, scholars, and practitioners interested in probing modern public administration’s role in solving major challenges facing nations and the world. This fourth edition recognizes that the scholarship of public administration must reflect the diverse influence of an international orientation, embracing public administration issues and practices in governance systems around the world, and illustrating just how practice can vary across jurisdictions. Every section identifies foundational principles and issues, shows variation in practice across selected jurisdictions, and identifies promising avenues for research. Each chapter revisits enduring themes and tensions, showing how they persist, along with new challenges and opportunities presented by digital technology and contemporary political realities. The Handbook of Public Administration, Fourth Edition provides a compelling introduction to and depiction of the contemporary realities of public administration, and it will inspire new avenues of inquiry for the next generation of public administration researchers.

Co-Production and Public Service Management

Author : Victor Pestoff
Publisher : Routledge
ISBN 13 : 1351059661
Total Pages : 204 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Co-Production and Public Service Management by : Victor Pestoff

Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

Handbook of Collaborative Public Management

Author : Jack W. Meek
Publisher : Edward Elgar Publishing
ISBN 13 : 178990191X
Total Pages : 512 pages
Book Rating : 4.7/5 (899 download)

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Book Synopsis Handbook of Collaborative Public Management by : Jack W. Meek

Download or read book Handbook of Collaborative Public Management written by Jack W. Meek and published by Edward Elgar Publishing. This book was released on 2021-02-26 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful Handbook presents readers with a comprehensive range of original research within the field of collaborative public management (CPM), a central area of study and practice in public administration. It explores the most important questions facing collaboration, providing insights into future research directions and new areas of study.

Public Participation in Public Decisions

Author : John Clayton Thomas
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Participation in Public Decisions by : John Clayton Thomas

Download or read book Public Participation in Public Decisions written by John Clayton Thomas and published by Jossey-Bass. This book was released on 1995-08-29 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: More and more, citizens are demanding and are being given a voice in the decision-making process of such diverse public interests as community development, crime prevention, mass transportation, environmental planning, and hazardous waste disposal. This growing trAnd of citizen activism combined with new legislative requirements and changing professional values has legitimized the role of the citizen in myriad areas of public management. How can managers meet the challenge of increasing citizen involvement in public management? John Clayton Thomas has written a straightforward and practical guide for public managers in which he outlines a strategic approach to public involvement in government decision making. Public Participation in Public Decisions prepares public managers for the difficult task of involving citizens more fully in the affairs of government while maintaining effectiveness and efficiency. In easy-to-understand terms, he presents the "Effective Decision Model of Public Involvement" that managers will find to be an invaluable asset when making decisions about when and how to involve the public.The author explores the sensible steps managers can take to successfully enhance public support and acceptance. The book is filled with illustrative examples and includes such useful information as: How to build strong and lasting working relationships with the public. The do's and don'ts to keep in mind when contemplating public involvement. How to make decisions that call for extensive public involvement. Which mechanism to employ if only information is desired from the public. And much more. Written for government officials at all levels, students of public administration, public planners, and consultants and trainers to government, Public Participation in Public Decisions outlines a strategic plan for including citizens in public decisions—a plan that goes a long way in creating a stronger democracy for all.

The Palgrave Handbook of Public Administration and Management in Europe

Author : Edoardo Ongaro
Publisher : Springer
ISBN 13 : 1137552697
Total Pages : 1302 pages
Book Rating : 4.1/5 (375 download)

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Book Synopsis The Palgrave Handbook of Public Administration and Management in Europe by : Edoardo Ongaro

Download or read book The Palgrave Handbook of Public Administration and Management in Europe written by Edoardo Ongaro and published by Springer. This book was released on 2017-11-27 with total page 1302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook offers a systematic review of state-of-the-art knowledge on public administration in Europe. Covering the theoretical, epistemological and practical aspects of the field, it focuses on how public administration operates and is studied in European countries. In sixty-three chapters, written by leading scholars, this Handbook considers the uniqueness of the European situation through an interdisciplinary and comparative lens, focusing on the administrative diversity which results from the multiplicity of countries, languages, schools of thought and streams of investigation across Europe. It addresses issues such as multi-level administration and governance, intensive cross country cooperation in administrative reform policy, and public accountability under different systems. It also considers the issue of welfare service delivery, at a time of major economic and societal challenges, as well as understudied emerging issues like Islamic Public Administration and the dynamics of public sector negotiations. With contributions from key experts in Public Administration and Public Management, this cutting edge Handbook offers a significant contribution to the field of comparative public administration, policy and management.

Encyclopedia of Public Administration and Public Policy - 5 Volume Set

Author : Domonic A. Bearfield
Publisher : Routledge
ISBN 13 : 1000031624
Total Pages : 3897 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Encyclopedia of Public Administration and Public Policy - 5 Volume Set by : Domonic A. Bearfield

Download or read book Encyclopedia of Public Administration and Public Policy - 5 Volume Set written by Domonic A. Bearfield and published by Routledge. This book was released on 2020-08-14 with total page 3897 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its third edition, Encyclopedia of Public Administration and Public Policy remains the definitive source for article-length presentations spanning the fields of public administration and public policy. It includes entries for: Budgeting Bureaucracy Conflict resolution Countries and regions Court administration Gender issues Health care Human resource management Law Local government Methods Organization Performance Policy areas Policy-making process Procurement State government Theories This revamped five-volume edition is a reconceptualization of the first edition by Jack Rabin. It incorporates over 225 new entries and over 100 revisions, including a range of contributions and updates from the renowned academic and practitioner leaders of today as well as the next generation of top scholars. The entries address topics in clear and coherent language and include references to additional sources for further study.

The Co-production of Public Services

Author : Denita Cepiku
Publisher : Springer Nature
ISBN 13 : 3030607100
Total Pages : 154 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis The Co-production of Public Services by : Denita Cepiku

Download or read book The Co-production of Public Services written by Denita Cepiku and published by Springer Nature. This book was released on 2020-11-30 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides an excellent guide to the current literature on co-production, with especially valuable attention to its management and evaluation. By highlighting the lessons from co-production in the private sector, the authors give very useful and timely new insights into how co-production can contribute to public services and help to improve public value.”— Tony Bovaird, Professor of Public Management and Policy (Emeritus), University of Birmingham, UK Coproduction covers the practice in which state actors (for example, government agents) and lay actors (for example, members of the public) work together in any phase of the public service cycle. In the past two decades, the literature of coproduction has grown swiftly, but in a fragmented manner. Thus, this book systematizes the literature on coproduction into a comprehensive framework that tackles activation, management and evaluation, illustrated through empirical examples. It adopts a multi-disciplinary approach, analyzing literature streams such as public administration and policy, public management, business management, and marketing, among others. /div It will be invaluable reading for academics working on coproduction, public management, and business management.