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Author :
Publisher :
ISBN 13 :
Total Pages : 176 pages
Book Rating : 4.:/5 (31 download)
Download or read book Centre Calling written by and published by . This book was released on 1981 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Carolyn Baker
Publisher : John Benjamins Publishing
ISBN 13 : 9027294089
Total Pages : 374 pages
Book Rating : 4.0/5 (272 download)
Download or read book Calling for Help written by Carolyn Baker and published by John Benjamins Publishing. This book was released on 2005-10-13 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the contributors offers a detailed investigation into the skills and competencies that callers and call-takers routinely draw upon when engaging one another within a range of helplines. Helplines in the US, the UK, Australia, Scandinavia, The Netherlands, and Ireland, dealing with the provision of healthcare, emotional support and counselling, technical assistance and consumer rights, tourism and finance, make up the studies in the volume. Collectively and individually, the research provides fascinating insight into an under-researched area of modern living and demonstrates the relevance and potential of helplines for the growing field of institutional interaction. This book will be of interest to students of communication, applied linguistics, discourse and conversation, sociology, counselling, technology and work, social psychology and anthropology.
Author : Jamie Woodcock
Publisher : Pluto Press (UK)
ISBN 13 : 9780745399065
Total Pages : 0 pages
Book Rating : 4.3/5 (99 download)
Download or read book Working the Phones written by Jamie Woodcock and published by Pluto Press (UK). This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Marxist investigation into the forms of resistance occurring in the UK call centre today
Author : Chetan Bhagat
Publisher : Ballantine Books
ISBN 13 : 0307489086
Total Pages : 322 pages
Book Rating : 4.3/5 (74 download)
Download or read book One Night at the Call Center written by Chetan Bhagat and published by Ballantine Books. This book was released on 2008-12-10 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.
Author : Chris Luttichau
Publisher : Bloomsbury Publishing
ISBN 13 : 1784979740
Total Pages : 390 pages
Book Rating : 4.7/5 (849 download)
Download or read book Calling Us Home written by Chris Luttichau and published by Bloomsbury Publishing. This book was released on 2017-03-09 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of our most respected shamanic teachers, Calling Us Home aims to help the ordinary person, caught up in the anxiety of modern life, find balance and peace of mind. How to hold on to happiness. How to develop strategies for dealing with fear, guilt, stress and feelings of inadequacy. How to manage irrational annoyance and stop it ruling your life. Full of anecdotes from the author's Danish childhood to studying with Native American Indians and exploring wild places – the book teaches many things, from learning shamanic meditation to identifying which species of animal is your natural spirit guide. This is a book to be savoured and loved, read and re-read, annotated and quoted from. Down to earth, warm, witty and wise – it is a bible for our times.
Author : Thomas Laird
Publisher :
ISBN 13 : 9780692179758
Total Pages : 90 pages
Book Rating : 4.1/5 (797 download)
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Author : Sir Edward Bruce Hamley
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (91 download)
Download or read book The Operations of War Explained and Illustrated written by Sir Edward Bruce Hamley and published by . This book was released on 1878 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Elizabeth A. Sheehy
Publisher : University of Ottawa Press
ISBN 13 : 0776606204
Total Pages : 428 pages
Book Rating : 4.7/5 (766 download)
Download or read book Calling for Change written by Elizabeth A. Sheehy and published by University of Ottawa Press. This book was released on 2006 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unique in both scope and perspective, Calling for Change investigates the status of women within the Canadian legal profession ten years after the first national report on the subject was published by the Canadian Bar Association. Elizabeth Sheehy and Sheila McIntyre bring together essays that investigate a wide range of topics, from the status of women in law schools, the practising bar, and on the bench, to women's grassroots engagement with law and with female lawyers from the frontlines. Contributors not only reflect critically on the gains, losses, and barriers to change of the past decade, but also provide blueprints for political action. Academics, community activists, practitioners, law students, women litigants, and law society benchers and staff explore how egalitarian change is occurring and/or being impeded in their particular contexts. Each of these unique voices offers lessons from their individual, collective, and institutional efforts to confront and counter the interrelated forms of systemic inequality that compromise women's access to education and employment equity within legal institutions and, ultimately, to equal justice in Canada. Published in English.
Author : GAUTAM
Publisher : Author's Ink Publications
ISBN 13 :
Total Pages : pages
Book Rating : 4./5 ( download)
Download or read book Strangers Calling Strangers written by GAUTAM and published by Author's Ink Publications. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A Romance Novel By GAUTAM
Author :
Publisher : Livets Ords Förlag
ISBN 13 : 917866795X
Total Pages : 72 pages
Book Rating : 4.1/5 (786 download)
Download or read book Our Holy Calling written by and published by Livets Ords Förlag. This book was released on with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Edward Rose Maurer
Publisher :
ISBN 13 :
Total Pages : 410 pages
Book Rating : 4.F/5 ( download)
Download or read book Technical Mechanics written by Edward Rose Maurer and published by . This book was released on 1903 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 560 pages
Book Rating : 4.:/5 (89 download)
Download or read book The Operations of War written by and published by . This book was released on 1889 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Royal Society (Great Britain)
Publisher :
ISBN 13 :
Total Pages : 660 pages
Book Rating : 4.:/5 (321 download)
Download or read book Philosophical Transactions of the Royal Society of London written by Royal Society (Great Britain) and published by . This book was released on 1823 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ivan Petrovich Pavlov
Publisher :
ISBN 13 :
Total Pages : 426 pages
Book Rating : 4.U/5 (183 download)
Download or read book Lectures on Conditioned Reflexes written by Ivan Petrovich Pavlov and published by . This book was released on 1928 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dipesh Chakrabarty
Publisher : University of Chicago Press
ISBN 13 : 0226100456
Total Pages : 315 pages
Book Rating : 4.2/5 (261 download)
Download or read book The Calling of History written by Dipesh Chakrabarty and published by University of Chicago Press. This book was released on 2015-07-15 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dipesh Chakrabarty s eagerly anticipated book examines the politics of history through the careerand in many ways tragic fateof the distinguished historian Sir Jadunath Sarkar (1870-1957). One of the most important scholars in India during the first half of the twentieth century, Sarkar was knighted in 1929 and is still the only Indian historian to have ever been elected an Honorary Fellow of the American Historical Association. He was a universalizing and scientific historian, highly influential during much of his career, but, by the end of his lifetime, he became marginalized by the history establishment in India. History, Chakrabarty writes, sometimes plays truant with historians: by the 1970swhen Chakrabarty himself was a novice historianSarkar was almost completely forgotten. Through Sarkar s story, Chakrabarty explores the role of historical scholarship in India s colonial modernity and throws new light on the ways that postcolonial Indian historians embraced a more partisan idea of truth in the name of democratic and anti-colonial politics."
Author : Srikanth Ramaswamy
Publisher : Abbott Press
ISBN 13 : 1458201899
Total Pages : 364 pages
Book Rating : 4.4/5 (582 download)
Download or read book Middle East Calling written by Srikanth Ramaswamy and published by Abbott Press. This book was released on 2012-02-09 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rajeev Desai came from a modest, lower-middle-class background, but that never kept him from dreaming. A true child of Mumbai, he knows that he alone is the one to make those lofty dreams come true. His ultimate goal is to move to the modern-day mecca for the financial industry, New York City. From his first days at school, Rajeev is an excellent student; on the day he receives a gold medal in economics from one of the top colleges in Mumbai, he knows that all of his young dreams are about to come true at last. Everything in his life is exactly as he had hoped: He has friends who are as precious as family. Hes been accepted to grad school at some of the finest colleges in the world. His professors cant say enough about his academic achievements and potential. The world is his oyster. But then he is forced to learn one of his first lessons in finance: Get the money and you get to go to college. With his Fathers death, his familys financial situation becomes shaky at best and Rajeev decides not to further burden his mother the sole earning member in the family. So when a lucrative job opportunity presents itself in Kuwait, hes torn. Can hean economics gold medalistswallow his pride to drive a cab? Along the way, hell receive some memorable lessons about friendship, family, professional relationships, and love. Now he must discover whether he and his dreams will survive on this strange, new path.
Author : Brinda Shekhar
Publisher : Hachette India
ISBN 13 : 9350094215
Total Pages : 190 pages
Book Rating : 4.3/5 (5 download)
Download or read book Bangalore Calling written by Brinda Shekhar and published by Hachette India. This book was released on 2012-08-07 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The employees at the Callus call centre in Bangalore juggle false identities, abusive customers and the tugs of family and community. An Anglo-Indian trainer is aghast at the overt Americanisms adopted by her eager trainees. A van driver who yearns for a son petitions the god Ayyappan by playing devotional songs inside the van. A brash Jimi Hendrix-loving agent tries to change the music and stokes the driver's deep resentment. A young girl travels across the great divide between the slum she lives in and the shiny glass complex where she works as a toilet cleaner. Through fifteen linked stories Bangalore Calling explores the social costs of outsourcing ? the erosion of cultures, the displacement of vernacular languages and accents ? in a world that's not yet flat.
