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Call Of Service
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Book Synopsis The Call Of Service by : Robert Coles
Download or read book The Call Of Service written by Robert Coles and published by HarperCollins. This book was released on 1994-11-15 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, Coles explores the concept of idealism and why it necessary to the individual and society.
Book Synopsis Motivation in Public Management by : James L. Perry
Download or read book Motivation in Public Management written by James L. Perry and published by Oxford University Press on Demand. This book was released on 2008-05-15 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.
Book Synopsis Re-organising Service Work: Call Centres in Germany and Britain by : Karen A. Shire
Download or read book Re-organising Service Work: Call Centres in Germany and Britain written by Karen A. Shire and published by Routledge. This book was released on 2017-09-29 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Book Synopsis Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives by :
Download or read book Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives written by and published by DIANE Publishing. This book was released on with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Turning a Telephone Answering Service into a Call Center by : Peter Lyle DeHaan
Download or read book Turning a Telephone Answering Service into a Call Center written by Peter Lyle DeHaan and published by Rock Rooster Books. This book was released on 2023-08-24 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: WARNING: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses’ scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.
Book Synopsis Wow! That's What I Call Service! by : Don Hales
Download or read book Wow! That's What I Call Service! written by Don Hales and published by Ecademy Press. This book was released on 2007-07 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.
Author :United States. Congress. Senate. Committee on Energy and Natural Resources. Subcommittee on National Parks Publisher : ISBN 13 : Total Pages :52 pages Book Rating :4.:/5 (318 download)
Book Synopsis A Call to Action Report of the National Park Service by : United States. Congress. Senate. Committee on Energy and Natural Resources. Subcommittee on National Parks
Download or read book A Call to Action Report of the National Park Service written by United States. Congress. Senate. Committee on Energy and Natural Resources. Subcommittee on National Parks and published by . This book was released on 2012 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis You Call That Service? Vol. 1 (light novel) by : Kisetsu Morita
Download or read book You Call That Service? Vol. 1 (light novel) written by Kisetsu Morita and published by Yen Press LLC. This book was released on 2019-12-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vampiric romantic comedy...? After a lifetime of hardship due to a curse placed on him by his grandfather, all Ryouta wants is to be left alone. However, when he wanders into the mountains to find some peace and quiet, instead he finds a town taken over by vampires! To make matters worse, one of its residents, a haughty (and rather eccentric) girl, soon sets her sights on him with the goal of making him her servant. Now, Ryouta has a choice to make-escape back to his old life in Japan or live out his days as the minion of Shiren Fuyukura in the quirky town of Akinomiya. An absurd new adventure from the author of I've Been Killing Slimes for 300 Years and Maxed Out My Level!
Book Synopsis The Service Call Blueprint by : Roger Daviston
Download or read book The Service Call Blueprint written by Roger Daviston and published by Createspace Independent Publishing Platform. This book was released on 2017-05-05 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to learn how to get paid what you are worth? When I owned my heating and air business I often pondered the question - how do I make money on these $150 service calls? If your service department is supported and subsidized by the installation department, you'll want to read this book. This book spells out a step by step process for executing a service call that, if followed, will result in massive increases in revenue per ticket. It is a simple process, scalable and easy to learn. I have included many stories from what I have learned by observing service calls since 2001 that will illustrate the principles set forth. I have taken what I gleaned from years of studying counseling, psychology, Sandler Sales training and neurolinguistics programming and show you how to apply these principles to a service call. If you follow this system you'll build a very profitable service department while not being rushed to run more calls because you'll learn how to make more with less. I'll show you how to bring back the fun into your business, which will result in much happier customers and technicians. Second Edition Notes This Second Edition includes brand new service call script templates to help you apply The Service Call Blueprint to your business. We also fixed some minor errors found by our helpful readers.
Book Synopsis The Surgeon General's Call to Action to Prevent and Decrease Overweight and Obesity by :
Download or read book The Surgeon General's Call to Action to Prevent and Decrease Overweight and Obesity written by and published by Office of the Surgeon General. This book was released on 2001 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the recognition, treatment, and prevention of conditions of overweight and obesity in the United States.
Book Synopsis Imagining Abundance by : Kerry Alys Robinson
Download or read book Imagining Abundance written by Kerry Alys Robinson and published by Liturgical Press. This book was released on 2014-12-15 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundraising is ministry—a transformative ministry that challenges all people to realize their own gifts and how they can be used for the benefit of the church. In Imagining Abundance, Kerry Robinson focuses on reasons why each of us are called to be stewards. We act because we’re excited about what it is that we do for the church and where we’re called by God to be, we want others to be just as excited about what that is, and we want people to be partners with us in that ministry.In Imagining Abundance, Kerry Robinson offers an inspirational and practical guide to effective fundraising that is ideal for anyone invested in a faith community. Bishops, provincials, pastors, ministers, executive and development directors and trustees of faith-based organizations will benefit from this healthy approach to the activity of fundraising that situates successful development in the context of ministry and mission.
Book Synopsis Invisible Victims and the Pursuit of Justice: Analyzing Frequently Victimized Yet Rarely Discussed Populations by : Blasdell, Raleigh
Download or read book Invisible Victims and the Pursuit of Justice: Analyzing Frequently Victimized Yet Rarely Discussed Populations written by Blasdell, Raleigh and published by IGI Global. This book was released on 2021-06-18 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Victims of crime may experience a wide variety of traumas that result in physical, sexual, financial, psychological, emotional, and/or social consequences. While the types of trauma can vary greatly and include lesser-known forms such as vicarious and secondary trauma, identifying and recognizing victims can be complicated. Throughout this book, experts and professionals from academia and the fields of criminal justice, social work, and mental health acknowledge victims historically overlooked by society, political movements, the media, and/or the criminal justice system - we acknowledge the invisible victims. Invisible Victims and the Pursuit of Justice: Analyzing Frequently Victimized Yet Rarely Discussed Populations pioneers the assertion that our view of victims needs to be more inclusive by exploring invisible victims that are rarely, if ever, a focus of discussions in traditional victimology textbooks. To educate the reader and begin working toward positive change, each chapter identifies an invisible victim and provides the background, controversies, issues, solutions, and areas of future research. It is crucial to identify these gaps in the field as some of the most victimized populations remain absent from important dialogue on crime victims. This book is appropriate for a wide range of readership including but not limited to criminologists, victim service providers, psychologists, sociologists, social workers, advocate groups, law enforcement, lawyers, defense attorneys, criminal justice practitioners, academicians, researchers, and students studying criminology, criminal justice, victimology, social work, psychology, and social justice.
Book Synopsis Web Services and Formal Methods by : Marco Carbone
Download or read book Web Services and Formal Methods written by Marco Carbone and published by Springer. This book was released on 2012-04-23 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed post-proceedings of the 8th International Workshop on Web Services and Formal Methods, WS-FM 2011, held in Clermont-Ferrand, France, in September 2011. The workshop was co-located with the 9th International Conference on Business Process Management, BPM 2011. The 9 full papers presented were carefully reviewed and selected from 14 submissions. They deal with service oriented computing (SOC), cloud computing and formal methods.
Book Synopsis Complying with the telemarketing sales rule by :
Download or read book Complying with the telemarketing sales rule written by and published by . This book was released on 2004 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Kinn's The Medical Assistant - E-Book by : Deborah B. Proctor
Download or read book Kinn's The Medical Assistant - E-Book written by Deborah B. Proctor and published by Elsevier Health Sciences. This book was released on 2014-03-27 with total page 1379 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual. Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for certification exams with online practice exams and an online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Enhance your value to employers with an essential understanding of emerging disciplines and growing specialty areas. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Archie animations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on a completely revised companion Evolve Resources website.
Book Synopsis Call Center Rocket Science by : Randy Rubingh
Download or read book Call Center Rocket Science written by Randy Rubingh and published by Createspace Independent Pub. This book was released on 2013-03-20 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
