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Call Center Performance Enhancement Using Simulation And Modeling
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Book Synopsis Call Center Performance Enhancement Using Simulation and Modeling by : Jon Anton
Download or read book Call Center Performance Enhancement Using Simulation and Modeling written by Jon Anton and published by Purdue University Press. This book was released on 1999 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
Book Synopsis Quantitative Models in Decision-Making (UUM Press) by : Nazrina Aziz
Download or read book Quantitative Models in Decision-Making (UUM Press) written by Nazrina Aziz and published by UUM Press. This book was released on 2024-05-19 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a must-have for students, academics, and practitioners looking for simple yet effective solutions to real-world problems. The nine chapters of this book discuss current trends in applied and related quantitative sciences, with an emphasis on techniques and modeling in real-world problems. By employing appropriate quantitative models and interpreting numerical results, this book provides useful information and guidance in understanding real-world problems.
Book Synopsis Modeling and Simulation Techniques for Improved Business Processes by : Ebrahimi, Maryam
Download or read book Modeling and Simulation Techniques for Improved Business Processes written by Ebrahimi, Maryam and published by IGI Global. This book was released on 2018-01-05 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies are constantly faced with the need to grow and advance in order to compete with other corporations. The implementation of computer innovations allows for smoother transitions to adaptive changes through the use and understanding of analytical tools. Modeling and Simulation Techniques for Improved Business Processes is a critical scholarly resource that examines the systems currently implemented in companies and how they can be upgraded and advanced through various computer design methods. Featuring coverage of a broad range of topics including scenario planning, casual modeling, and system dynamics, this publication is targeted toward researchers, professionals, and engineers searching for current research on corporate innovations created through computer design methods.
Book Synopsis Cases in Call Center Management by : Richard Feinberg
Download or read book Cases in Call Center Management written by Richard Feinberg and published by Purdue University Press. This book was released on 2005 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1522583572 Total Pages :1986 pages Book Rating :4.5/5 (225 download)
Book Synopsis Human Performance Technology: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Human Performance Technology: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-05-03 with total page 1986 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business practices are rapidly changing due to technological advances in the workplace. Organizations are challenged to implement new programs for more efficient business while maintaining their standards of excellence and achievement. Human Performance Technology: Concepts, Methodologies, Tools, and Applications is a vital reference source for the latest research findings on real-world applications of digital tools for human performance enhancement across a variety of settings. This publication also examines the utilization of problem-based instructional techniques for challenges and solutions encountered by industry professionals. Highlighting a range of topics such as performance support systems, workplace curricula, and instructional technology, this multi-volume book is ideally designed for business executives and managers, business professionals, human resources managers, academicians, and researchers actively involved in the business industry.
Book Synopsis Call Center Optimization by : Ger Koole
Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Book Synopsis The Economics of Human Systems Integration by : William B. Rouse
Download or read book The Economics of Human Systems Integration written by William B. Rouse and published by John Wiley & Sons. This book was released on 2011-04-22 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamental Economic Principles, Methods, and Tools for Addressing Human Systems Integration Issues and Tradeoffs Human Systems Integration (HSI) is a new and fundamental integrating discipline designed to help move business and engineering cultures toward more human-centered systems. Integrating consideration of human abilities, limitations, and preferences into engineering systems yields important cost and performance benefits that otherwise would not have been accomplished. In order for this new discipline to be effective, however, a cultural change—starting with organizational leadership—is often necessary. The Economics of Human Systems Integration explains the difficulties underlying valuation of investments in people's training and education, safety and health, and work productivity. It provides an overview of how the field of economics addresses these difficulties, focusing on human issues associated with design, development, production, operations, maintenance, and sustainment of complex systems. The set of thought leaders recruited as contributors to this volume collectively provides a compelling set of data and principles for assessing the economic value of investing in people, not just in general but in specific investment situations. The early chapters provide the contexts for HSI and investment analysis, illustrating the enormous difference context makes in how issues are best framed and analyzed. A host of practical methods and tools for investment valuation are then presented. Provided are: A variety of real-world applications of economic analysis ranging from military acquisition and automotive investment to healthcare and high-tech investments in general, in both the U.S. and abroad A range of economics-based methods and tools for cost analysis, cost-benefit analysis, and investment analysis, as well as sources of data for performing such analyses Differing perspectives on economic decision-making, including a range of private sector points of view, as well as government and regulatory perspectives In addition, five real-world case studies illustrate how such valuations have been done and their major impacts on investment decisions. HSI professionals, systems engineers, and finance professionals who address investment analysis will appreciate the wide range of methods and real-life applications; senior undergraduates and masters-level graduate students will find this to be an excellent textbook that provides theory and supports practice.
Download or read book Customer Obsession written by Ad Nederlof and published by . This book was released on 2002 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Simulating Business Processes for Descriptive, Predictive, and Prescriptive Analytics by : Andrew Greasley
Download or read book Simulating Business Processes for Descriptive, Predictive, and Prescriptive Analytics written by Andrew Greasley and published by Walter de Gruyter GmbH & Co KG. This book was released on 2019-10-21 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book outlines the benefits and limitations of simulation, what is involved in setting up a simulation capability in an organization, the steps involved in developing a simulation model and how to ensure that model results are implemented. In addition, detailed example applications are provided to show where the tool is useful and what it can offer the decision maker. In Simulating Business Processes for Descriptive, Predictive, and Prescriptive Analytics, Andrew Greasley provides an in-depth discussion of Business process simulation and how it can enable business analytics How business process simulation can provide speed, cost, dependability, quality, and flexibility metrics Industrial case studies including improving service delivery while ensuring an efficient use of staff in public sector organizations such as the police service, testing the capacity of planned production facilities in manufacturing, and ensuring on-time delivery in logistics systems State-of-the-art developments in business process simulation regarding the generation of simulation analytics using process mining and modeling people’s behavior Managers and decision makers will learn how simulation provides a faster, cheaper and less risky way of observing the future performance of a real-world system. The book will also benefit personnel already involved in simulation development by providing a business perspective on managing the process of simulation, ensuring simulation results are implemented, and that performance is improved.
Book Synopsis Handbook of Human-Machine Systems by : Giancarlo Fortino
Download or read book Handbook of Human-Machine Systems written by Giancarlo Fortino and published by John Wiley & Sons. This book was released on 2023-07-12 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Human-Machine Systems Insightful and cutting-edge discussions of recent developments in human-machine systems In Handbook of Human-Machine Systems, a team of distinguished researchers delivers a comprehensive exploration of human-machine systems (HMS) research and development from a variety of illuminating perspectives. The book offers a big picture look at state-of-the-art research and technology in the area of HMS. Contributing authors cover Brain-Machine Interfaces and Systems, including assistive technologies like devices used to improve locomotion. They also discuss advances in the scientific and engineering foundations of Collaborative Intelligent Systems and Applications. Companion technology, which combines trans-disciplinary research in fields like computer science, AI, and cognitive science, is explored alongside the applications of human cognition in intelligent and artificially intelligent system designs, human factors engineering, and various aspects of interactive and wearable computers and systems. The book also includes: A thorough introduction to human-machine systems via the use of emblematic use cases, as well as discussions of potential future research challenges Comprehensive explorations of hybrid technologies, which focus on transversal aspects of human-machine systems Practical discussions of human-machine cooperation principles and methods for the design and evaluation of a brain-computer interface Perfect for academic and technical researchers with an interest in HMS, Handbook of Human-Machine Systems will also earn a place in the libraries of technical professionals practicing in areas including computer science, artificial intelligence, cognitive science, engineering, psychology, and neurobiology.
Book Synopsis Simulation for Industry 4.0 by : Murat M. Gunal
Download or read book Simulation for Industry 4.0 written by Murat M. Gunal and published by Springer. This book was released on 2019-05-25 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shows how simulation’s long history and close ties to industry since the third industrial revolution have led to its growing importance in Industry 4.0. The book emphasises the role of simulation in the new industrial revolution, and its application as a key aspect of making Industry 4.0 a reality – and thus achieving the complete digitisation of manufacturing and business. It presents various perspectives on simulation and demonstrates its applications, from augmented or virtual reality to process engineering, and from quantum computing to intelligent management. Simulation for Industry 4.0 is a guide and milestone for the simulation community, as well as those readers working to achieve the goals of Industry 4.0. The connections between simulation and Industry 4.0 drawn here will be of interest not only to beginners, but also to practitioners and researchers as a point of departure in the subject, and as a guide for new lines of study.
Download or read book Book Review Index written by and published by . This book was released on 2003 with total page 1520 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. 8-10 of the 1965-1984 master cumulation constitute a title index.
Book Synopsis Business Process Modeling, Simulation and Design by : Manuel Laguna
Download or read book Business Process Modeling, Simulation and Design written by Manuel Laguna and published by CRC Press. This book was released on 2018-12-07 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes. The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics. While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently. The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integration of graphic user-friendly simulation software enables a systematic approach to create optimal designs.
Book Synopsis Business Process Modeling, Simulation and Design, Second Edition by : Manuel Laguna
Download or read book Business Process Modeling, Simulation and Design, Second Edition written by Manuel Laguna and published by CRC Press. This book was released on 2013-04-25 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.
Book Synopsis The Call Center Handbook by : Keith Dawson
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2007-03-30 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Download or read book Books in Print Supplement written by and published by . This book was released on 2002 with total page 2576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Reshaping Medical Practice and Care with Health Information Systems by : Dwivedi, Ashish
Download or read book Reshaping Medical Practice and Care with Health Information Systems written by Dwivedi, Ashish and published by IGI Global. This book was released on 2016-02-09 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology has become an integral part of our daily interactions, even within the hospitals and healthcare facilities we rely on in times of illness and injury. New technologies and systems are being developed every day, advancing the ways that we treat and maintain the health and wellbeing of diverse populations. Reshaping Medical Practice and Care with Health Information Systems explores the latest advancements in telemedicine and various medical technologies transforming the healthcare sector. Emphasizing current trends and future opportunities for IT integration in medicine, this timely publication is an essential reference source for medical professionals, IT specialists, graduate-level students, and researchers.
