Business Process Outsourcing

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Business Process Outsourcing

Author : Rick L. Click
Publisher : John Wiley & Sons
ISBN 13 : 0471700975
Total Pages : 241 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Business Process Outsourcing by : Rick L. Click

Download or read book Business Process Outsourcing written by Rick L. Click and published by John Wiley & Sons. This book was released on 2004-11-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Nine Keys to World-Class Business Process Outsourcing

Author : Mary Lacity
Publisher : Bloomsbury Publishing
ISBN 13 : 1472918495
Total Pages : 265 pages
Book Rating : 4.4/5 (729 download)

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Book Synopsis Nine Keys to World-Class Business Process Outsourcing by : Mary Lacity

Download or read book Nine Keys to World-Class Business Process Outsourcing written by Mary Lacity and published by Bloomsbury Publishing. This book was released on 2015-04-23 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Essentials of Business Process Outsourcing

Author : Thomas N. Duening
Publisher : John Wiley & Sons
ISBN 13 : 0471727121
Total Pages : 242 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Essentials of Business Process Outsourcing by : Thomas N. Duening

Download or read book Essentials of Business Process Outsourcing written by Thomas N. Duening and published by John Wiley & Sons. This book was released on 2005-04-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Business Process Outsourcing

Author : John K. Halvey
Publisher : John Wiley & Sons
ISBN 13 : 0470126930
Total Pages : 602 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Business Process Outsourcing by : John K. Halvey

Download or read book Business Process Outsourcing written by John K. Halvey and published by John Wiley & Sons. This book was released on 2007-03-22 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

Business Process Outsourcing

Author : V Anandkumar
Publisher : SAGE Publications Pvt. Limited
ISBN 13 : 9788178298788
Total Pages : 0 pages
Book Rating : 4.2/5 (987 download)

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Book Synopsis Business Process Outsourcing by : V Anandkumar

Download or read book Business Process Outsourcing written by V Anandkumar and published by SAGE Publications Pvt. Limited. This book was released on 2008-05-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders–for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.

Human Resources Business Process Outsourcing

Author : Edward E. Lawler, III
Publisher : John Wiley & Sons
ISBN 13 : 0787976105
Total Pages : 300 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Human Resources Business Process Outsourcing by : Edward E. Lawler, III

Download or read book Human Resources Business Process Outsourcing written by Edward E. Lawler, III and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

Business Process Outsourcing (BPO)

Author : S. Nakkiran
Publisher : Deep and Deep Publications
ISBN 13 : 9788176295550
Total Pages : 332 pages
Book Rating : 4.2/5 (955 download)

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Book Synopsis Business Process Outsourcing (BPO) by : S. Nakkiran

Download or read book Business Process Outsourcing (BPO) written by S. Nakkiran and published by Deep and Deep Publications. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Business Process Outsourcing

Author : VINOD V. SOPLE
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120338154
Total Pages : 245 pages
Book Rating : 4.1/5 (23 download)

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Book Synopsis Business Process Outsourcing by : VINOD V. SOPLE

Download or read book Business Process Outsourcing written by VINOD V. SOPLE and published by PHI Learning Pvt. Ltd.. This book was released on 2009-05-25 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Business Process Outsourcing

Author : Sarika Kulkarni
Publisher :
ISBN 13 : 9788179924068
Total Pages : 208 pages
Book Rating : 4.9/5 (24 download)

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Book Synopsis Business Process Outsourcing by : Sarika Kulkarni

Download or read book Business Process Outsourcing written by Sarika Kulkarni and published by . This book was released on 2005-01-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on the BPO revolution that is generating new job opportunities each year.

Business process outsourcing (BPO) strategy. A conceptual approach

Author : James Wanyama
Publisher : GRIN Verlag
ISBN 13 : 3656989958
Total Pages : 35 pages
Book Rating : 4.6/5 (569 download)

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Book Synopsis Business process outsourcing (BPO) strategy. A conceptual approach by : James Wanyama

Download or read book Business process outsourcing (BPO) strategy. A conceptual approach written by James Wanyama and published by GRIN Verlag. This book was released on 2016-08-02 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essay from the year 2016 in the subject Business economics - Miscellaneous, , language: English, abstract: This Essay seeks to make the case for the Business Process Outsourcing Strategy (BPO) as the new dawn in the business world underpinned by cost minimization. The essay examines the history of Business Process Outsourcing, the drivers of this strategy, the decision making process, the critical success factors and the BPO benefits and risks that Managers are likely to encounter in embracing BPO as strategy that gives the business the much needed impetus against competitors and mitigation mechanisms of these risks.

Business Process Outsourcing - The Indian Experience

Author : Nitin Mehrotra
Publisher : ICFAI Books
ISBN 13 : 8178815761
Total Pages : 151 pages
Book Rating : 4.1/5 (788 download)

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Book Synopsis Business Process Outsourcing - The Indian Experience by : Nitin Mehrotra

Download or read book Business Process Outsourcing - The Indian Experience written by Nitin Mehrotra and published by ICFAI Books. This book was released on 2005 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this

Outsourcing

Author : Michael J. Mol
Publisher : Cambridge University Press
ISBN 13 : 1107321042
Total Pages : pages
Book Rating : 4.1/5 (73 download)

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Book Synopsis Outsourcing by : Michael J. Mol

Download or read book Outsourcing written by Michael J. Mol and published by Cambridge University Press. This book was released on 2007-09-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing has become one of the key restructuring tools for companies seeking to boost their growth and business performance. As the outsourcing phenomenon has mushroomed, so a range of academic studies have sought to define and describe a unifying theoretical model. Outsourcing: Design, Process and Performance draws upon managerial, economic, sociological, historical and psychological perspectives to bring about an understanding of how outsourcing design and the outsourcing process feed into the performance of firms. Blending empirical insights from a range of international cases and large-scale statistical tests with existing theoretical perspectives, the author argues that a negative curvilinear relationship exists between outsourcing and firm performance. A critical analysis of current outsourcing strategies, together with a discussion of future trends, offers a new agenda for academic researchers and business managers alike.

CFO Insights

Author : Stewart Clements
Publisher : Wiley
ISBN 13 : 9780470870860
Total Pages : 0 pages
Book Rating : 4.8/5 (78 download)

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Book Synopsis CFO Insights by : Stewart Clements

Download or read book CFO Insights written by Stewart Clements and published by Wiley. This book was released on 2004-06-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many CFOs have led their companies to invest in ERP and shared services in order to create leaner, more global organization structures. Today, they seek more radical transformation through business process outsourcing (BPO). CFO Insights is a practical, comprehensive guide to this exciting, fast-growing field. It features expert advice from the CFOs of major companies worldwide, including BP, Procter & Gamble, Dell, and Exel. Step by step, it takes you through the stages of a successful outsourcing solution - from evaluating providers and contracting, through transition planning and risk management. “We have seen cost reductions every year for each of the 13 years of our outsourcing experience – now, finally, we are seeing the outsourcing market mature. The advancement of multi-client centers will create new value. As new low cost centers spring up around the world I want to have easy access to the opportunities.” —Ala n Eilles, CFO Downstream, BP “Outsourcing is not about sitting still. On the one hand, as CFO, you have to be in control, and have the right control mechanisms in place. On the other, this is an evolving relationship where both parties feel empowered and energized to make a real difference in the business.” —John Coghlan, Group Finance Director of Exel “My view of the CFO’s role is relatively simple: How do you add value? The CFO has to be in the forefront in understanding, at a strategic level, the relative economics of different parts of the business model – and vitally play a decisive role in deciding what should be insourced and what should be outsourced.” —Clayton Daley, CFO, Procter & Gamble

Capability Management in Digital Enterprises

Author : Kurt Sandkuhl
Publisher : Springer
ISBN 13 : 3319904248
Total Pages : 396 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Capability Management in Digital Enterprises by : Kurt Sandkuhl

Download or read book Capability Management in Digital Enterprises written by Kurt Sandkuhl and published by Springer. This book was released on 2018-07-28 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Putting capability management into practice requires both a solid theoretical foundation and realistic approaches. This book introduces a development methodology that integrates business and information system development and run-time adjustment based on the concept of capability by presenting the main findings of the CaaS project – the Capability-Driven Development (CDD) methodology, the architecture and components of the CDD environment, examples of real-world applications of CDD, and aspects of CDD usage for creating business value and new opportunities. Capability thinking characterizes an organizational mindset, putting capabilities at the center of the business model and information systems development. It is expected to help organizations and in particular digital enterprises to increase flexibility and agility in adapting to changes in their economic and regulatory environments. Capability management denotes the principles of how capability thinking should be implemented in an organization and the organizational means. This book is intended for anyone who wants to explore the opportunities for developing and managing context-dependent business capabilities and the supporting business services. It does not require a detailed understanding of specific development methods and tools, although some background knowledge and experience in information system development is advisable. The individual chapters have been written by leading researchers in the field of information systems development, enterprise modeling and capability management, as well as practitioners and industrial experts from these fields.

Outsourcing Pros and Cons

Author : Frederick Raldo
Publisher :
ISBN 13 : 9781656921826
Total Pages : 115 pages
Book Rating : 4.9/5 (218 download)

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Book Synopsis Outsourcing Pros and Cons by : Frederick Raldo

Download or read book Outsourcing Pros and Cons written by Frederick Raldo and published by . This book was released on 2020-01-07 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Outsourcing Pros and Cons" is a primer on getting up to speed with the global outsourcing market. We look at the various kinds of outsourcing: Sales, Accounting, Human Resources, Call Centers, Business Process Outsourcing and IT Outsourcing. The book leads the reader on a discovery of the outsourcing landscape and focus on outsourcing opportunities in India and China. There is a little bit of history to provide context on the growth of outsourcing in India and China, a quick survey on what is working in each of these countries and how to take advantage of the same.

Common Cause: Shared Services for Human Resources

Author : Karen V. Beaman
Publisher : Rector-Duncan
ISBN 13 : 0978939700
Total Pages : 338 pages
Book Rating : 4.9/5 (789 download)

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Book Synopsis Common Cause: Shared Services for Human Resources by : Karen V. Beaman

Download or read book Common Cause: Shared Services for Human Resources written by Karen V. Beaman and published by Rector-Duncan. This book was released on 2006 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collection of essays explore shared services in the human resources environment.

Managing in the Information Economy

Author : Uday Apte
Publisher : Springer Science & Business Media
ISBN 13 : 0387368922
Total Pages : 475 pages
Book Rating : 4.3/5 (873 download)

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Book Synopsis Managing in the Information Economy by : Uday Apte

Download or read book Managing in the Information Economy written by Uday Apte and published by Springer Science & Business Media. This book was released on 2007-08-10 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents recent research directions that address management in the information economy. The contributors include leading researchers with interests in a diverse set of topics who highlight important areas and point to some important topics for future research. The book begins with perspectives at the level of the economy as a whole and then progressively addresses industrial structure, sectors, functions, and business practices.