Building Customer Loyalty through Value Added Services

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Author :
Publisher : GRIN Verlag
ISBN 13 : 3656014515
Total Pages : 282 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Building Customer Loyalty through Value Added Services by : Mandeep Singh

Download or read book Building Customer Loyalty through Value Added Services written by Mandeep Singh and published by GRIN Verlag. This book was released on 2012-02-08 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2011 in the subject Business economics - Offline Marketing and Online Marketing, , course: Management/Business Studies, language: English, abstract: The Indian cellular services market is growing at a rapid pace and the competition has also increased many folds. It has become imperative for the service providers to adopt such technologies and strategies which ensure their success in such a dynamic situation. As a result, the service providers are trying to develop an understanding about the customers in terms of enriching their experience by providing quality services resulting into a higher satisfaction and ultimately loyalty. With constantly decreasing Average Revenue Per User (ARPU) per month in a low tariff regime, the cellular operators in India are looking towards value added offerings for their customers in order to increase their ARPUs and survive in the coming tough times as they are unable to rely solely on the conventional voice services. The fact that the majority of cell-phone users are prepaid customers indicates towards a tendency for higher customer churn rate and thin profit margins to the mobile service providers despite a phenomenal increase in subscriber base. However, the situation has further been complicated with the instigation of mobile number portability, as it is going to enhance the customer churn rate due to the intense competition being faced by the operators in this market on the one hand and on the other very demanding customers. In such a scenario, the challenge for Indian cellular operators is to understand the preferences of their customers better and then to successfully offer the services that foster greater customer retention, as the entry of new global players in telecom market has further resulted in mounting customer acquisition and retention costs. Thus, all these facts highlight the relevance of value added services in an ever growing telecom market as a key strategic tool, not only for differentiation of services but also as a factor responsible for developing satisfaction and loyalty among the customers. Therefore, the present research study attempts to study the effects of Value Added Services (VAS) on Service Quality vis-à-vis Customer Satisfaction and Customer Loyalty in wireless telecommunication market. The findings of the present study convey that the service providers must concentrate their efforts not only on improving the core services but also the quality of Value Added Service (VAS) offered, as they have a potential to act as a strategic tool in order to enhance the customers’ satisfaction which will ultimately result in higher customer loyalty.

Building Continents of Knowledge in Oceans of Data: The Future of Co-Created EHealth

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Author :
Publisher : IOS Press
ISBN 13 : 1614998523
Total Pages : 996 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis Building Continents of Knowledge in Oceans of Data: The Future of Co-Created EHealth by : A. Ugon

Download or read book Building Continents of Knowledge in Oceans of Data: The Future of Co-Created EHealth written by A. Ugon and published by IOS Press. This book was released on 2018-05-18 with total page 996 pages. Available in PDF, EPUB and Kindle. Book excerpt: The domain of eHealth faces ongoing challenges to deliver 21st century healthcare. Digitalization, capacity building and user engagement with truly interdisciplinary and cross-domain collaboration are just a few of the areas which must be addressed. This book presents 190 full papers from the Medical Informatics Europe (MIE 2018) conference, held in Gothenburg, Sweden, in April 2018. The MIE conferences aim to enable close interaction and networking between an international audience of academics, health professionals, patients and industry partners. The title of this year’s conference is: Building Continents of Knowledge in Oceans of Data – The Future of Co-Created eHealth, and contributions cover a broad range of topics related to the digitalization of healthcare, citizen participation, data science, and changing health systems, addressed from the perspectives of citizens, patients and their families, healthcare professionals, service providers, developers and policy makers. The second part of the title in particular has attracted a large number of papers describing strategies to create, evaluate, adjust or deliver tools and services for improvements in healthcare organizations or to enable citizens to respond to the challenges of dealing with health systems. Papers are grouped under the headings: standards and interoperability, implementation and evaluation, knowledge management, decision support, modeling and analytics, health informatics education and learning systems, and patient-centered services. Attention is also given to development for sustainable use, educational strategies and workforce development, and the book will be of interest to both developers and practitioners of healthcare services.

Future Telco

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Author :
Publisher : Springer
ISBN 13 : 3319777246
Total Pages : 413 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Future Telco by : Peter Krüssel

Download or read book Future Telco written by Peter Krüssel and published by Springer. This book was released on 2018-07-23 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made – to be a bit pipe or a trendsetter of digitalization. Based on an analysis of the key challenges for telcos, the book derives future market scenarios and puts forward recommendations for how they can successfully position themselves. It proposes a framework based on seven “levers,” which addresses concrete measures in each step of the value chain, ranging from technology, IT and processes, to innovation, marketing and sales issues. The book discusses the current challenges and provides both general recommendations and concrete solutions. Respected experts illustrate innovative strategic and technical trends and provide insights gained in real-life transformation projects. Recent developments in the areas of regulation, product development, competition between over-the-top (OTT) providers and telcos, as well as technical innovations like 5G, SDN/NFV, LEO satellites and MEC are discussed. Accordingly, practitioners, managers and researchers alike will benefit from the book’s wealth of examples and up-to-date insights.

Context-Aware Systems and Applications, and Nature of Computation and Communication

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Author :
Publisher : Springer Nature
ISBN 13 : 3030343650
Total Pages : 266 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Context-Aware Systems and Applications, and Nature of Computation and Communication by : Phan Cong Vinh

Download or read book Context-Aware Systems and Applications, and Nature of Computation and Communication written by Phan Cong Vinh and published by Springer Nature. This book was released on 2019-10-31 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed post-conference proceedings of the International Conferences ICCASA and ICTCC 2019, held in November 2019 in My Tho, Vietnam. The 20 revised full papers presented were carefully selected from 33 submissions. The papers of ICCASA cover a wide spectrum in the area of context-aware-systems. CAS is characterized by its self- facets such as self-organization, self-configuration, self-healing, self-optimization, self-protection used to dynamically control computing and networking functions. The papers of ICTCC cover formal methods for self-adaptive systems and discuss natural approaches and techniques for computation and communication.

Future Science Fiction Digest Issue 15

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Author :
Publisher : UFO Publishing
ISBN 13 :
Total Pages : 97 pages
Book Rating : 4./5 ( download)

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Book Synopsis Future Science Fiction Digest Issue 15 by : H.L. Oldie

Download or read book Future Science Fiction Digest Issue 15 written by H.L. Oldie and published by UFO Publishing. This book was released on with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Science fiction magazine featuring great stories from across the globe. In this issues, there are translated stories from Ukraine, Greece, and China. Contents: "Rescue Rangers" by H. L. Oldie (Ukraine), translated by Julia Meitov Hersey "Deja Loop" by Kostas Charitos (Greece), translated by Dimitra Nicolaidou and Victor Pseftakis "The Exclusion Zone" by Volodymyr Arenev (Ukraine), translated by Max Hrabrov "The Immaculate Ivory Tower" by Li Huayi (China), translated by Nathan Faries Cover art: Kateryna Kosheleva (Ukraine)

Evolution of Telecommunication Services

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Author :
Publisher : Springer
ISBN 13 : 3642415695
Total Pages : 337 pages
Book Rating : 4.6/5 (424 download)

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Book Synopsis Evolution of Telecommunication Services by : Emmanuel Bertin

Download or read book Evolution of Telecommunication Services written by Emmanuel Bertin and published by Springer. This book was released on 2013-10-14 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the telecom world, services have usually been conceived with a specific mindset. This mindset has defined the traditional characteristics of these services; services distinguished by their linkage with the access network, tight control over service use (e.g., authentication, billing), lack of deep personalization capabilities (mass services only) and reliance on standardization to achieve end-to-end interoperability between all the actors of the value chain (e.g., operators, platform manufacturers, device manufactures). This book offers insights into this complex but exciting world of telecommunications characterized by constant evolution, and approaches it from technology as well as business perspectives. The book is appropriately structured in three parts: (a) an overview of the state-of-the-art in fixed/mobile NGN and standardization activities; (b) an analysis of the competitive landscape between operators, device manufactures and OTT providers, emphasizing why network operators are challenged on their home turf; and (c) opportunities for business modeling and innovative telecom service offers.

The Future Envelope 1

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Author :
Publisher : IOS Press
ISBN 13 : 1586038273
Total Pages : 174 pages
Book Rating : 4.5/5 (86 download)

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Book Synopsis The Future Envelope 1 by : Ulrich Knaack

Download or read book The Future Envelope 1 written by Ulrich Knaack and published by IOS Press. This book was released on 2008 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Challenges the market and creates discussions on the basis of concrete material. This book also focuses on non technological topics. It discusses items such as issues of strategy and the analysis of customer desires and demands.

The Future of Learning Playbook

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Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110767368
Total Pages : 186 pages
Book Rating : 4.1/5 (17 download)

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Book Synopsis The Future of Learning Playbook by : John Bessant

Download or read book The Future of Learning Playbook written by John Bessant and published by Walter de Gruyter GmbH & Co KG. This book was released on 2023-11-20 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn about the future of CIE learning and how to build your capacity to design an innovative and creative learning landscape. Whether you are a student who wants to learn and acquire new capabilities for Creativity, Innovation and Entrepreneurship (CIE), a teacher or lecturer trying to pass on the skills and capabilities of CIE to a new generation, or an industry professional responsible for skills development as part of a talent management strategy, learn how to create a supportive and useful learning environment for the future world of CIE. The Future of Learning Playbook provides a rich set of easy-to-use canvases, specific examples, and invites readers to begin a journey of reflection to design their own futures. In an easily accessible and visually appealing way, De Gruyter playbooks offer practical concepts for improving business performance. They are an extremely valuable resource for a wide range of business professionals.

Proceedings of the Future Technologies Conference (FTC) 2022, Volume 3

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Author :
Publisher : Springer Nature
ISBN 13 : 3031183444
Total Pages : 829 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Proceedings of the Future Technologies Conference (FTC) 2022, Volume 3 by : Kohei Arai

Download or read book Proceedings of the Future Technologies Conference (FTC) 2022, Volume 3 written by Kohei Arai and published by Springer Nature. This book was released on 2022-10-13 with total page 829 pages. Available in PDF, EPUB and Kindle. Book excerpt: The seventh Future Technologies Conference 2022 was organized in a hybrid mode. It received a total of 511 submissions from learned scholars, academicians, engineers, scientists and students across many countries. The papers included the wide arena of studies like Computing, Artificial Intelligence, Machine Vision, Ambient Intelligence and Security and their jaw- breaking application to the real world. After a double-blind peer review process 177 submissions have been selected to be included in these proceedings. One of the prominent contributions of this conference is the confluence of distinguished researchers who not only enthralled us by their priceless studies but also paved way for future area of research. The papers provide amicable solutions to many vexing problems across diverse fields. They also are a window to the future world which is completely governed by technology and its multiple applications. We hope that the readers find this volume interesting and inspiring and render their enthusiastic support towards it.

American Vehicle

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Author :
Publisher :
ISBN 13 :
Total Pages : 400 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis American Vehicle by :

Download or read book American Vehicle written by and published by . This book was released on 1909 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Man Who Designed the Future

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Author :
Publisher : Melville House
ISBN 13 : 1612195555
Total Pages : 417 pages
Book Rating : 4.6/5 (121 download)

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Book Synopsis The Man Who Designed the Future by : B. Alexandra Szerlip

Download or read book The Man Who Designed the Future written by B. Alexandra Szerlip and published by Melville House. This book was released on 2017-04-25 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before there was Steve Jobs, there was Norman Bel Geddes. A ninth-grade dropout who found himself at the center of the worlds of industry, advertising, theater, and even gaming, Bel Geddes designed everything from the first all-weather stadium, to Manhattan's most exclusive nightclub, to Futurama, the prescient 1939 exhibit that envisioned how America would look in the not-too-distant 60s. In The Man Who Designed the Future, B. Alexandra Szerlip reveals precisely how central Bel Geddes was to the history of American innovation. He presided over a moment in which theater became immersive, function merged with form, and people became consumers. A polymath with humble Midwestern origins, Bel Geddes’ visionary career would launch him into social circles with the Algonquin roundtable members, stars of stage and screen, and titans of industry. Light on its feet but absolutely authoritative, this first major biography is a must for anyone who wants to know how America came to look the way it did.

After the Future

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Publisher : State University of New York Press
ISBN 13 : 1438419554
Total Pages : 388 pages
Book Rating : 4.4/5 (384 download)

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Book Synopsis After the Future by : Gary Shapiro

Download or read book After the Future written by Gary Shapiro and published by State University of New York Press. This book was released on 1990-01-23 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together diverse aspects of postmodernism by philosophers, literary critics, historians of architecture, and sociologists. It addresses the nature of postmodernism in painting, architecture, and the performing arts, and explores the social and political implications of postmodern theories of culture. The book raises the question of whether postmodernism is to be seen as one more epoch or period within a succession of eras, or as a challenge to the modernist practice of periodization itself. The nature of the subject and of subjectivity is explored in order to resituate and contextualize the autonomous subject of the modern literary traditions. Postmodern approaches to philosophy, both analytical and continental (including the work of Deleuze, Derrida, Foucault, Rorty, and Cavell) are scrutinized and compared with a view to the question of foundationalism and with respect to philosophy's historical reflection on its own exclusionary practices. After the Future discusses the ramifications of technology and programs for the renewal of community in a radically pluralistic society. It also discusses the question of language and the diverse ways of distinguishing the articulate from the inarticulate.

Charting the Water Regulatory Future

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Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 1785366726
Total Pages : 443 pages
Book Rating : 4.7/5 (853 download)

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Book Synopsis Charting the Water Regulatory Future by : Julien Chaisse

Download or read book Charting the Water Regulatory Future written by Julien Chaisse and published by Edward Elgar Publishing. This book was released on 2017-01-27 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about the issues, challenges and directions currently faced by water as a key resource for mankind. The book aims at providing a finer understanding of the water regulatory future. The contributions in this book are grouped around specific themes. In Part I, the contributions address the water challenge to public international law. In Part II, the authors explore the most pressing ethical, legal, and social issues. In Part III, the discussion covers the economic drivers shaping the future of water.

National Economic Development Procedures Manual

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Publisher :
ISBN 13 :
Total Pages : 288 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis National Economic Development Procedures Manual by : L. Leigh Skaggs

Download or read book National Economic Development Procedures Manual written by L. Leigh Skaggs and published by . This book was released on 1991 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Western Contractor

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Publisher :
ISBN 13 :
Total Pages : 982 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Western Contractor by :

Download or read book Western Contractor written by and published by . This book was released on 1910 with total page 982 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Towards a Carbon Neutral Future

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Author :
Publisher : Springer Nature
ISBN 13 : 981997965X
Total Pages : 817 pages
Book Rating : 4.8/5 (199 download)

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Book Synopsis Towards a Carbon Neutral Future by : Konstantinos Papadikis

Download or read book Towards a Carbon Neutral Future written by Konstantinos Papadikis and published by Springer Nature. This book was released on with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Value-Added Services for Next Generation Networks

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Author :
Publisher : CRC Press
ISBN 13 : 142001353X
Total Pages : 174 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Value-Added Services for Next Generation Networks by : Thierry Van de Velde

Download or read book Value-Added Services for Next Generation Networks written by Thierry Van de Velde and published by CRC Press. This book was released on 2007-12-13 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the NGN world, no truer words are spoken than "the future is now." And the competition in the information networking arena will only intensify in the next 5-10 years. Choosing the correct NGN-VAS strategy now will set your company apart. Value Added Services for Next Generation Networks examines the quest for the real added value in modern commu