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Brilliant Customer Service Pdf Ebook
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Book Synopsis Brilliant Customer Service by : Debra Stevens
Download or read book Brilliant Customer Service written by Debra Stevens and published by Pearson UK. This book was released on 2012-07-10 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended
Book Synopsis Brilliant Selling PDF eBook by : Tom Bird
Download or read book Brilliant Selling PDF eBook written by Tom Bird and published by Pearson UK. This book was released on 2014-12-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customer Service For Dummies by : Karen Leland
Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Book Synopsis Just Looking Thanks! by : Alf Dunbar
Download or read book Just Looking Thanks! written by Alf Dunbar and published by Trafford on Demand Pub. This book was released on 2006-07 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently about themselves and the service they give. When the skills and techniques within this book are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The store manager wins because they are able to lead, motivate and coach the team, and keep the "You Are the Difference" Coaching Program alive helping it to become part of the service culture in store. The sales person wins because they are given the skills, knowledge and confidence to interact more easily with the customer making their role within the store more rewarding and effective. The customer wins because they receive a level of service second to none. This book IS different. The techniques within its pages were developed on the shop floor working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship… in short it DELIVERS!
Book Synopsis Customer Service: Pearson New International Edition PDF eBook by : Elaine K. Harris
Download or read book Customer Service: Pearson New International Edition PDF eBook written by Elaine K. Harris and published by Pearson Higher Ed. This book was released on 2013-10-03 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
Book Synopsis Double Your Growth Through Excellent Customer Service by : Vivek Bindra
Download or read book Double Your Growth Through Excellent Customer Service written by Vivek Bindra and published by Diamond Pocket Books Pvt Ltd. This book was released on 2014-10-18 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: This high power motivational book intends to double your profits by offering Quality service. By reading this book, you can ensure high appraisals /incentives / perks with best industry practices. It also enables you to: • Gain and retain your internal & external customers • Increase effectiveness by connecting with your prospects • Gain a winning & collaborative edge amongst colleagues and competitors • Let your customers bring more customers • Strengthen your effectiveness by building trust in relations • Transform angry customers to happy customers • Listening reflectively for customer retention & delight • Unravel the secret to Quick and successful business expansion Who should read? This book can be picked up by: • Entrepreneurs / CEO's /CMO's/COOs/ HR Heads etc • Employees of all ranks of MNCs/PSUs/SMEs etc • Professionals like Doctors/CA's/Lawyers/Engineers/Teachers etc • Students from schools/colleges/universities and institutions or • Anyone who wants to achieve maximum professional excellence in minimum time
Book Synopsis Customer Service by : Elaine K. Harris
Download or read book Customer Service written by Elaine K. Harris and published by . This book was released on 2000 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tackles the important issues facing customer service providers and customer service managers. Individual success is contingent on how effectively fundamental skills are mastered and carried out.
Book Synopsis The Best Service is No Service by : Bill Price
Download or read book The Best Service is No Service written by Bill Price and published by John Wiley & Sons. This book was released on 2011-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Book Synopsis Who Cares Wins PDF eBook by : David Jones
Download or read book Who Cares Wins PDF eBook written by David Jones and published by Pearson UK. This book was released on 2013-03-06 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the CEO of Havas Worldwide, this book shows you how to use social media to engage with customers and grow your business. This isn't a book about social media and the inexorable rise of Facebook and Twitter. Nor is it a book about CSR or business doing good. Instead it's actually the first book that recognises that far from being two separate subjects, they are intrinsically interlinked. And that the most successful leaders and businesses in the future will be those who are the most socially responsible.
Book Synopsis Successful Customer Service by : Pauline Rowson
Download or read book Successful Customer Service written by Pauline Rowson and published by Crimson. This book was released on 2009-08-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
Book Synopsis Excuses, Excuses, Excuses -- by : Darryl S. Doane
Download or read book Excuses, Excuses, Excuses -- written by Darryl S. Doane and published by Human Resource Development. This book was released on 2001 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-10-29 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Book Synopsis The Management Book PDF eBook by : Richard Newton
Download or read book The Management Book PDF eBook written by Richard Newton and published by Pearson UK. This book was released on 2012-05-14 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Beermat Entrepreneur PDF eBook by : Mike Southon
Download or read book The Beermat Entrepreneur PDF eBook written by Mike Southon and published by Pearson UK. This book was released on 2018-08-08 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2018 Edition has been radically updated whilst maintaining all of the classic advice from earlier, successful editions. “This book changed my life and helped me found an international business that eventually sold for many millions of pounds. If only I’d found it sooner!” Justin Gayner, Founder, ChannelFlip “This book is packed with brilliant advice which will give you the confidence to develop wings and fly high as you throw yourself into your new business.” Henrietta Morrison, Founder, Lily’s Kitchen" ‘I recommend this book to any aspiring entrepreneur.’ Sir Charles Dunstone CVO, Founder, Carphone Warehouse “If you want to know how to successfully grow a company, this is the book for you!” Brendan Robinson, Founder, Village Vet This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; SMALL BUSINESSES START-UP BUSINESS ENTREPRENEURSHIP The Beermat Entrepreneur helps you convert your jotted notes about your business idea into a big and successful business. With wit and humour, this quick-to-read and simple-to-use book could turn your beermat inspiration into reality. You’ve got a bright idea. An idea that you think maybe, just maybe, could become a brilliant business. But what next? The Beermat Entrepreneur is the answer. It takes you through all the crucial stages between those first notes on a beermat and a business that is sound, lasting and profitable. It tells you what the other books don’t – the lessons that most people have to learn by bitter experience; the tricks that all entrepreneurs wish somebody had told them before they set out. From testing your idea and finding a mentor, through selecting and motivating the right people and securing your first customer, to deciding when to ‘go for growth’ – this is the guide to turning good ideas into real businesses. Revised and updated completely, this classic book for entrepreneurs contains the distilled wisdom of serially successful entrepreneur Mike Southon and is packed with advice and insight for any aspiring business person, either within an existing company or thinking of starting up on their own. Happy Reading! Please do share your thoughts with us.
Book Synopsis Terrific Five Star Customer Service by : Stan Toler
Download or read book Terrific Five Star Customer Service written by Stan Toler and published by . This book was released on 2014-10-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time when good customer service is hard to find, Keith Hawk and Stan Toler raise the bar with the inspiring examples of some special people with Down syndrome. The principles gleaned from these loving, caring people will change the way you approach your customers?and make your business better.
Download or read book 5 Star Service written by Michael Heppell and published by Financial Times/Prentice Hall. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Book Synopsis Building a Customer Service Culture by : Bob Hobbi
Download or read book Building a Customer Service Culture written by Bob Hobbi and published by IAP. This book was released on 2008-08-01 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In The Seven ServiceElements of Customer Success, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribute to an enhanced service culture in your organization. In the pages that follow, we blend classic knowledge with new information to create valuable insights about how to make customer service a sustainable competitive advantage in your job and for your organization.
