Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Beyond Loyalty
Download Beyond Loyalty full books in PDF, epub, and Kindle. Read online Beyond Loyalty ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Download or read book Beyond Loyalty written by Minoru Kiyota and published by University of Hawaii Press. This book was released on 1997-06-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Loyalty is the powerful and inspiring story of a young man whose life and education were rudely disrupted by the U.S. government's imprisonment of Japanese Americans during World War II. Few Japanese Americans have written so frankly about the humiliation they felt during World War II. Moreover, Kiyota is perhaps the first "renunciant" to share publicly the mental anguish that led to and resulted from his decision to relinquish his U.S. citizenship. Further, as a "kibei nisei"--one of a small group of Japanese Americans who spent part of their childhood in Japan--Kiyota writes from the vantage point of an individual who is at home in two very different languages and cultures. Recent events such as the Gulf War have made it all too clear that there is still much to be learned about democracy's treatment of its ethnic minorities. By putting a human face on issues of constitutional rights that arise in time of crisis, this absorbing account deserves a wide readership.
Book Synopsis Beyond the Ultimate Question by : Bob E. Hayes
Download or read book Beyond the Ultimate Question written by Bob E. Hayes and published by Quality Press. This book was released on 2009-05-04 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to look beyond this simple question to efforts on improving the entire customer feedback program (CFP). First, customer loyalty consists of three components, advocacy, purchasing, and retention, each providing unique and useful information regarding future business growth. By measuring these three components of customer loyalty, companies will be better able to manage their customer relationships to maximize growth through new and existing customers. Second, because of the diverse business practices companies can employ with respect to their CFPs, there are hundreds of different ways a company can structure its particular program. Some companies have top executive support for their programs while others do not. Some companies integrate their customer feedback data into their daily business processes while others keep them separate. Some companies use customer feedback results as part of their employee incentive programs while other companies rely on more traditional incentive programs. Still some companies conduct in-depth customer research using their feedback data while others rely on basic reporting of their customer feedback data for their customer insight. But are there critical elements of a customer feedback program that are absolutely necessary for its success? Can a company exclude some elements from its program without adversely impacting its effectiveness? How important are certain components in increasing customer loyalty? This book answers these questions. It is a direct result of the author’s scientific research and professional experience in the field of customer satisfaction and loyalty. This book represents the first scientific study that has tried to identify the best practices of customer feedback programs. Hayes formally collected information from many CFP professionals regarding how they structure their CFPs, and identified specific CFP practices that lead to higher levels of customer loyalty. Additionally, he worked first-hand with employees from Microsoft, Oracle, Harris Stratex Networks, Akamai, and American Express Business Travel in gathering insights and case studies to illustrate how to build a world class CFP. Learn why companies should look beyond the NPS as the ultimate question and learn how to design an effective CFP that will help improve the customer experience, increase customer loyalty, and, ultimately, drive business growth. For those unfamiliar with CFPs, the appendices provide detail on methods used in the main body of the book: a discussion on methods of determining customer requirements (those elements of your business that are important to your customers), a complete discussion on how to write survey questions, and brief discussions on particular statistical analysis methods that can help you understand how customer feedback data are analyzed.
Book Synopsis Beyond Love and Loyalty by : Thomas Wolfe
Download or read book Beyond Love and Loyalty written by Thomas Wolfe and published by UNC Press Books. This book was released on 2005-10-12 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Letters--mostly of the nuts-and-bolts, practical variety--between Thomas Wolfe and his literary agent, Elizabeth Nowell. Nowell served as Wolfe's editor for many of his short stories, paring them down to make them acceptable to magazines. Oddly enough, his attitude toward her was grateful rather than adversarial, and their deep mutual respect is clearly evident in these letters. Originally published in 1983. A UNC Press Enduring Edition -- UNC Press Enduring Editions use the latest in digital technology to make available again books from our distinguished backlist that were previously out of print. These editions are published unaltered from the original, and are presented in affordable paperback formats, bringing readers both historical and cultural value.
Book Synopsis Beyond Customer Satisfaction to Customer Loyalty by : Keki R. Bhote
Download or read book Beyond Customer Satisfaction to Customer Loyalty written by Keki R. Bhote and published by Amacom Books. This book was released on 1996 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
Book Synopsis Marketing and Customer Loyalty by : Mauro Cavallone
Download or read book Marketing and Customer Loyalty written by Mauro Cavallone and published by Springer. This book was released on 2017-05-10 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness of marketing efforts. Readers will find clear description of the pathway from purchase to loyalty and the various means of developing customer loyalty. It is explained how the TES approach goes one step further by considering the consumer as a partner whose involvement during the production and fine tuning phase of products and services can help to increase the efficiency of customer loyalty actions implemented by companies. The theoretical analysis is supported by observations and empirical evidence relating to the concepts and benefits of the TES approach. These examples concern firms in Italy, Europe, and the United States, including insurance agencies, pharmaceutical companies and pharmacies, and food distribution companies. The TES approach is of wide relevance and especially valid for the service sector.
Book Synopsis Political Loyalty and the Nation-State by : Andrew Linklater
Download or read book Political Loyalty and the Nation-State written by Andrew Linklater and published by Routledge. This book was released on 2004-06-01 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Political Loyalty and the Nation-State examines the gradual weakening of the state's ability to order the political allegiances of its subjects. At the focal centre of the book lies the question of the extent to which it is possible to invest political principles, such as the rules and procedures of democracy, with a sentiment of loyalty and whether political loyalty can become merely a matter of choice and personal responsibility. The authors consider theoretical issues, problems of loyalty arising from population movement and case studies of conflicts of loyalty from Italy, Northern Ireland, and Russia. It is shown that loyalty can become decoupled from state, territory and nation; that loyalties can be multiple; and that today's loyalties reflect advanced attitudes towards difference.
Book Synopsis Loyalty Management by : Cristina Ziliani
Download or read book Loyalty Management written by Cristina Ziliani and published by Routledge. This book was released on 2019-10-08 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon Prime and Alibaba 88 Membership, they present a fresh take on the tools, strategies and skills that underpin its key significance in marketing today. Loyalty management is increasingly identified with the design and management of a quality customer experience on the journey across the many touchpoints that connect the customer with the brand. Evaluating the research on best practice and offering concrete examples from industry, the authors argue that existing schemes and systems are not just things of the past but should be the optimal starting point for companies needing to foster customer loyalty in an omnichannel world. Drawing on 20 years of experience in research, consulting and teaching, the authors have compiled a unique research-based practice-oriented text. It will guide marketers, business leaders and students through the changes in marketing thought and practice on loyalty management as well as offering practical guidance on the skills and capabilities that companies need if they want to be successful at delivering essential loyalty-driving customer experiences.
Book Synopsis Loyalty in America by : John H. Schaar
Download or read book Loyalty in America written by John H. Schaar and published by Univ of California Press. This book was released on 2023-11-10 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is part of UC Press's Voices Revived program, which commemorates University of California Press’s mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1957.
Book Synopsis Loyalty in Our Time by : Clarrie Burke
Download or read book Loyalty in Our Time written by Clarrie Burke and published by Strategic Book Publishing. This book was released on 2011 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: While on a cruise, the subject of loyalty was raised at the dinner table. A retired school teacher lamented, "Loyalty! I sometimes wonder what that means in this day and age." This set in motion a lively discussion that drew attention to loyalty as a poignant social issue in our changing society. Loyalty in Our Time: Does Loyalty Matter Anymore? raises some disturbing issues.From the latter part of the 20th century, society has become transfixed and divided by the growing controversy surrounding loyalty, which continues to tug at the very fabric of our society. The controversy continues in all forms of the media and on the Internet. News items have highlighted the perceived breakdown in loyalty across the board, within organisations, institutions, associations, political parties, government, partnerships, sporting clubs and teams."Loyalty is dead!" has become a common mournful cry. The quest to gain some measure of validation for this fatalistic statement comes through a basic understanding of the concept of loyalty, as well as in real-life situations.Try raising this topic at your next dinner party or social gathering! About the Author: Clarrie Burke was born in Port Moresby, Papua New Guinea. At the onset of World War II, his family was evacuated to Brisbane, Australia. Following his schooling in Australia, he trained as a primary teacher, and for most of his career he worked in teacher education. Upon retirement, he was an executive member of Amnesty International (Queensland) and joint coordinator of the Queensland Schools Amnesty Network. He has written articles, and conducted workshops and projects on human rights, personal ethics, and social responsibility for youth.Publisher's website: http: //www.strategicpublishinggroup.com/title/LoyaltyInOurTime.html
Download or read book Licensing Loyalty written by Jane McLeod and published by Penn State Press. This book was released on 2011 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Explores the evolution of the idea that the rise of print culture was a threat to the royal government of eighteenth-century France. Argues that French printers did much to foster this view as they negotiated a place in the expanding bureaucratic apparatus of the state"--Provided by publisher.
Book Synopsis Why Loyalty Matters by : Timothy Keiningham
Download or read book Why Loyalty Matters written by Timothy Keiningham and published by BenBella Books, Inc.. This book was released on 2010-03-16 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades we've been told that we live in fast-paced, dog-eat-dog world, that loyalty gets you nowhere, and that we must look out for number one! We've been told that to succeed we have to constantly reinvent ourselves, let go of past relationships, and move on to greener pastures. And we've been told that all this is good. But it's not good. Why Loyalty Matters is grounded in the most comprehensive study of loyalty ever conducted, and what it reveals can change your life. The science is very clear – when it comes to business success, satisfaction in our relationships and even overall happiness, loyalty is essential. Renowned loyalty experts Timothy Keiningham and Lerzan Aksoy combine their own groundbreaking research with the leading thinking in philosophy, sociology, psychology, economics and management to provide a comprehensive guide to understanding what loyalty is, what it isn't and how to unlock its power in your personal and professional life.
Download or read book Loyalty written by Bob Sorge and published by Bob Sorge. This book was released on 2004 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sounds a bold call for loyalty to God and to God's Davids. God's Davids are leaders-male and female-who are safest to follow because of their unwavering passion to be intimate with Christ. God is turning the hearts of fathers to the children, and giving the children a heart of loyalty to the fathers. Knowing the power of loyalty to produce Kingdom blessing at every level, Satan has done everything in his power to give this subject a bad reputation. But today's generation isn't buying it anymore. Now, more than ever, the bride of Christ is giving her heart with intense loyalty to her Beloved and preparing eagerly for His return. Get ready, this book could rock your world.
Download or read book Loyalty written by Sanford Levinson and published by NYU Press. This book was released on 2013-05-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few topics are more ubiquitous in everyday life and, at the same time, more controversial in practice, than that of one’s moral obligation to loyalty. Featuring essays by scholars working in a variety of subjects from law to psychology, Loyalty presents diverse perspectives on dilemmas posed by potential conflicts between loyalties to specific institutions or professional roles and more universalistic conceptions of moral duty. The volume begins with a philosophical exploration of theories of loyalty, both Eastern and Western, then moves to examine several problematic situations in which loyalty is often a factor: partisan politics, the armed forces, and lawyer-client relationships. A fair and balanced analysis from a wide range of disciplinary and normative viewpoints, Loyalty infuses new life into an oft-tread avenue of scholarly inquiry. Contributors: Ryan K. Balot, Paul O. Carrese, Yasmin Dawood, Bernard Gert, Kathleen M. Higgins, Sanford Levinson, Daniel Markovits, Lynn Mather, Russell Muirhead, Nancy Sherman, Paul Woodruff Sanford Levinson is the W. St. John Garwood and W. St. John Garwood, Jr. Centennial Chair in Law and Professor of Government at the University of Texas at Austin and author or co-author of many books, including Framed: America's 51 Constitutions and the Crisis of Governance and Our Undemocratic Constitution: Where the Constitution Goes Wrong (And How We the People Can Correct It). Paul Woodruff is former dean of the School of Undergraduate Studies and currently Darrell K. Royal Professor in Ethics and American Society at the University of Texas at Austin. His latest book is The Ajax Dilemma: Justice, Fairness and Rewards. Joel Parker is Lecturer in the Department of Political Science and Geography at the University of Texas at San Antonio.
Download or read book Loyalty written by Ola Zaccheus and published by eBookIt.com. This book was released on with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Loyalty is in short supply in today's world. Allow this trait in your life so that it can distinguish you and make you great. God treasures loyalty. The loyal person will always find favour and acceptance with God. One of the virtues that will differentiate you from others is loyalty. This is because some people are usually on both the left and right side. They are for everybody and for nobody. Loyalty is the ability to see far into the future and to take a stand.
Book Synopsis Beyond the Bake Sale by : Jamie Simek
Download or read book Beyond the Bake Sale written by Jamie Simek and published by Rowman & Littlefield. This book was released on 2022-02-20 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: If food is nourishment to a person, money is sustenance for most nonprofit organizations. Yet many small organizations rely on one-off efforts and get-rich events in place of real fundraising strategies. Just because an organization is small, or volunteer-run, or located in a rural area, does not mean its leaders can’t professionalize their fundraising, establish effective processes, and build genuine relationships that will lead to the ultimate goal: people giving to people. Beyond the Bake Sale: Fundraising for Local History Organizations meets organizations where they are, cutting through all of the assumptions and mumbo-jumbo, taking professional fundraising strategies and scaling them to an accessible level. Designed specifically for small cultural heritage organizations, this book is written with their unique challenges in mind. From caring for objects-based collections to succeeding with minimal (or no) permanent staff to grant writing for those who’ve never written grants, this book is for local history organization leaders doing critical work to care for our shared history. Complete with explanations, examples, and thought-provoking questions, this book challenges local history leaders to brainstorm, communicate, experiment, and plan. Blank worksheets encourage readers to put ideas down in writing and establish processes to build upon. Whether read cover to cover or used as a reference text for specific topics, users will find material that begins with a broad overview before narrowing to focus on tips and tactics that will help grassroots fundraisers feel more comfortable, confident and confident in their efforts. Above all else, this book is grounded in the idea that fundraising is an intentional, people-focused process built on genuine, personal relationships. This philosophy should be as accessible to leaders at small cultural heritage organizations as to anyone else doing important nonprofit work in their communities.
Book Synopsis Desire in Lingerie by : Penelope Sky
Download or read book Desire in Lingerie written by Penelope Sky and published by Createspace Independent Publishing Platform. This book was released on 2018-07-03 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Bones is a man I despise. He gives bad blood a whole new definition. But he's not exactly what I thought he was. Maybe men can change. But it doesn't matter how I feel about him. My father would never approve. He'd never let me love a man like him."--Page 4 of cover.
Book Synopsis Regime Support Beyond the Balance Sheet by : Matthew Rhodes-Purdy
Download or read book Regime Support Beyond the Balance Sheet written by Matthew Rhodes-Purdy and published by Cambridge University Press. This book was released on 2017-10-19 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book challenges the conventional wisdom that policy performance is the most important determinant of regime support. It does so by focusing on two countries where performance and support do not match. Chile is the economic envy of every country in Latin America, yet support has been surprisingly anemic. By contrast, Venezuela managed to maintain extremely high levels of support during the reign of Hugo Chávez despite severe failures of governance. Resolution of these paradoxes requires turning away from policy decisions and focusing instead on how those decisions are made. Taking inspiration from democratic theory and social psychology, this book argues that extensive opportunities for direct participation in the political process engenders in citizens strong feelings of efficacy - a sense of control over the course of politics. Rhodes-Purdy uses a mixed-methods approach to test this theory, including qualitative case studies, analysis of survey data, and experimental methods.
