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Benchmarks In Hospitality And Tourism
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Book Synopsis Benchmarks in Hospitality and Tourism by : Sungsoo Pyo
Download or read book Benchmarks in Hospitality and Tourism written by Sungsoo Pyo and published by Routledge. This book was released on 2013-10-14 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
Book Synopsis Benchmarking in Tourism and Hospitality Industries by : Karl W. Wöber
Download or read book Benchmarking in Tourism and Hospitality Industries written by Karl W. Wöber and published by CABI. This book was released on 2002-08-12 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: offers methodological framework for answering key benchmarking questionsonly substantial work covering this topicworld-wide coverage and usageBenchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.
Book Synopsis Benchmarks in Hospitality & Tourism by :
Download or read book Benchmarks in Hospitality & Tourism written by and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Benchmarking National Tourism Organisations and Agencies by : John Lennon
Download or read book Benchmarking National Tourism Organisations and Agencies written by John Lennon and published by Routledge. This book was released on 2006-08-11 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines comparative performance and best practice in National Tourism Organisations/ Administrations from extensive research carried out in 2003 and 2004. It compares qualitative and quantitative data in order to ascertain best performance. Analysis is contained in detail for eight National Tourism Organisations based in four Continents, comprising: Australia, Canada, France, Ireland, The Netherlands, South Africa and Spain. Each country is examined and analysed in the following key areas: Travel and Tourism Performance, Organisation of Tourism, The National Tourism Organisation, structure, Role, Staffing and Offices, Resources and Funding as well as providing case studies of good practice. The book includes methodology of the research and provides discussion and comment of the main roles and success formula in comparable National Tourism Organisations. • Useful, practical guide to government's involvement in tourism over the past decade or more • Brings insight from both the academic and practitioner markets • International Case Studies
Download or read book Hospitality Best Practice written by and published by . This book was released on 2000 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Destination Benchmarking by : M. Kozak
Download or read book Destination Benchmarking written by M. Kozak and published by CABI. This book was released on 2004 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.
Book Synopsis A Guide for Benchmarking International Skill Standards in the Hospitality and Tourism Industry by :
Download or read book A Guide for Benchmarking International Skill Standards in the Hospitality and Tourism Industry written by and published by . This book was released on 1994 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Management Science Applications in Tourism and Hospitality by : Zheng Gu
Download or read book Management Science Applications in Tourism and Hospitality written by Zheng Gu and published by Routledge. This book was released on 2014-01-27 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find out how accurate forecasting and analysis can prevent costly mistakes! Management Science Applications in Tourism and Hospitality examines innovative tools for evaluating performance and productivity in tourism offices, hotels, and restaurants. This collection of recent studies focuses on two important topics of management science: forecasting and a relatively new analytical methodology called data envelopment analysis (DEA). This book will show you how tourism forecasting accuracy can be enhanced and how DEA can be used to benchmark productivity and improve advertisement efficiency. Management Science Applications in Tourism and Hospitality provides you with a useful blend of analysis from both theory and real-data perspectives. This book uses case studies, application techniques, and expert advice to review various productivity measurement methods and compare them to DEA, revealing DEA’s strengths, weaknesses, and its potential in the operating environment. With Management Science Applications in Tourism and Hospitality, you’ll be able to: utilize destination benchmarking perform multiunit restaurant productivity assessments using DEA conduct hotel labor productivity assessments using DEA measure and benchmark productivity in the hotel sector using DEA model tourism demand use an improved extrapolative hotel room occupancy rate forecasting technique forecast short-term planning and management for a casino buffet restaurant apply city perception analysis (CPA) for destination positioning decisions This book is generously enhanced with tables and figures to substantiate the research. Management Science Applications in Tourism and Hospitality is valuable for hospitality and tourism educators and graduate students learning and doing research in operation analysis. Savvy executives and professionals who want to improve efficiency in their industry will also benefit from the techniques illustrated in this timely guide.
Book Synopsis The Practice of Graduate Research in Hospitality and Tourism by : Kaye Sung Chon
Download or read book The Practice of Graduate Research in Hospitality and Tourism written by Kaye Sung Chon and published by Routledge. This book was released on 2014-06-23 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your hospitality and tourism research abilities with this impressive collection of research methods! The Practice of Graduate Research in Hospitality and Tourism assists you in gaining insight into different facets of research design, conceptual development, research methods, and conclusions drawn from research in hospitality and tourism. As a professional, researcher, or graduate student in the hospitality and tourism field, you will benefit from this collection of chapters that represent examples of research trials conducted by graduate students in hospitality and tourism and are selected on the basis of the originality of the students’concepts, research methods, and interest of the work to graduate students. This informative volume will provide you and your students with up-to-date and effective ideas for researching topics within the field of hospitality. The Practice of Graduate Research in Hospitality and Tourism is an excellent supplemental textbook for research methods classes in graduate hospitality and tourism programs. The wide variety of chapters will stimulate discussions on research in hospitality and tourism from conceptual, secondary data, and primary data approaches. Some of the research articles you will explore in The Practice of Graduate Research in Hospitality and Tourism are based on different statistical techniques, research designs, and trends of subjects. Topics include: selecting service-oriented employees based on person-organization fit measuring the effectiveness of advertising on the Internet examining factors that affect food expenditures of U.S. tourists when they are away from home explaining the competitive structure of Japanese travelers’overseas destination plans determining the motivational needs of managers in the on-site foodservice segment providing adequate education on HIV and AIDS in the workplace for hospitality managers identifying influential variables of employee turnover in the food and beverage industry The Practice of Graduate Research in Hospitality and Tourism serves as an important forum for initiating research and new ideas internationally. The carefully selected chapters of this essential text will provide you and your students with suggestions that will improve research competency as well as hospitality services to patrons.
Download or read book World Hosts written by and published by . This book was released on 1995* with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Evaluation Techniques in Hospitality & Tourism Industry by : Dr. Sidharth Shankar Raju
Download or read book Performance Evaluation Techniques in Hospitality & Tourism Industry written by Dr. Sidharth Shankar Raju and published by Lulu Publication. This book was released on 2021-02-19 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTRODUCTION Performance has been considered as an accomplishment associated with companies concerning their decided objectives. This has been inclusive of results accomplished, else achieved from input from people else group towards the firm's strategic objective. Such terminology performance included behavior and financial specific results. Brumbach considers performance with greater understanding via including behavioral also as outcomes. As per him, behaviors are results from their title which will get evaluated break away outcomes. Performance has been such an effect. Such part played by every control may get evidenced across 3 parts: being, doing also as Relating.
Book Synopsis Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites by : Arch G. Woodside
Download or read book Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites written by Arch G. Woodside and published by Emerald Group Publishing. This book was released on 2010-09-24 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides specific answers to hard questions about how to create valid metrics to measure the effectiveness of tourism advertising and the usefulness of destination marketing websites. In this title, several authors undertake information-usefulness audits on DMO (destination management office) websites and provide practical check lists.
Book Synopsis Management Science in Hospitality and Tourism by : Muzaffer Uysal
Download or read book Management Science in Hospitality and Tourism written by Muzaffer Uysal and published by CRC Press. This book was released on 2017-03-03 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Science in Hospitality and Tourism is a timely and unique book focusing on management science applications. The first section of the book introduces the concept of management science application in hospitality and tourism and related issues to set the stage for subsequent sections. Section II focuses on management science applications with conceptual pieces, empirical applications, and best practices with examples coming from different parts of the world and settings. The last section ends with a chapter focusing on challenges and future research directions. This book goes beyond revenue management topics and presents a broad range of topics in management science applications as they relate to hospitality and tourism cases. Researchers and students in hospitality and tourism will find this book very useful since it contains chapters on data analytics, e-commerce and technology, revenue and yield management, optimization methods, resource allocation, goal programming, dynamic programming, Markov chain models, trends analysis and detection, measuring potential and attractiveness in tourism development, performance measures and use of indices in hospitality and tourism, and more. There is a heightened interest in these areas of business applications in today’s data-driven business environment, and this book addresses that interest. This book is the only comprehensive text on management science applications in hospitality and tourism. It will help managers and hospitality and tourism students as future managers to develop an in-depth understanding of the importance of data analysis, interpretation, and generating information, and intelligence for decision making. It covers a broad range of applications representing different geographic regions of the world.
Book Synopsis Knowledge Sharing and Quality Assurance in Hospitality and Tourism by : Noel Scott
Download or read book Knowledge Sharing and Quality Assurance in Hospitality and Tourism written by Noel Scott and published by Routledge. This book was released on 2013-05-13 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Book Synopsis The Routledge Handbook of Tourism and Sustainability by : C. Michael Hall
Download or read book The Routledge Handbook of Tourism and Sustainability written by C. Michael Hall and published by Routledge. This book was released on 2015-02-11 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Routledge Handbook of Tourism and Sustainability from C. Michael Hall, Stefan Gössling, Daniel Scott is one of the winners of the ITB BookAwards 2016 in the category Specialist tourism literature! Sustainability remains one of the major issues in tourism today. Concerns over climate and environmental change, the fallout from the global economic and financial crisis, and the seeming failure to meeting UN Millennium development goals have only reinforced the need for more sustainable approaches to tourism, however they be defined. Given the centrality of sustainability in tourism curricula, policies, research and practice it is therefore appropriate to prepare a state of the art handbook on the relationship between tourism and sustainability. This timely Handbook of Tourism and Sustainability is developed from specifically commissioned original contributions from recognised authors in the field, providing a systematic guide to the current state of knowledge on this area. It is interdisciplinary in coverage and international in scope through its authorship and content. The volume commences with an assessment of tourism’s global environmental, e.g. climate, emissions, energy use, biodiversity, water use, land use, and socio-economic effects, e.g. economic impacts, employment and livelihoods, culture. This then provides the context for sections outlining the main theoretical frameworks and constructs that inform tourism and sustainability, management tools and approaches, and the approaches used in different tourism and travel industry sectors. The book concludes by examining emerging and future concerns in tourism and sustainability such as peak-oil, post-carbon tourism, green economy and transition tourism. This is essential reading for students, researches and academics interested in the possibilities of sustainable forms of tourism and tourism’s contribution to sustainable development. Its assessment of tourism’s global impact along with its overviews of sectoral and management approaches will provide a benchmark by which the sustainability of tourism will be measured for years to come.
Book Synopsis Sustainable Tourism Futures by : Stefan Gössling
Download or read book Sustainable Tourism Futures written by Stefan Gössling and published by Routledge. This book was released on 2009-01-13 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are increasing concerns over the relationship between tourism and sustainable development. Sustainable Tourism Futures re-assesses the sustainability paradigm and outlines the ways in which sustainable tourism is possible, offering key insights into the fundamental shifts in operations, systems and philosophies that need to take place.
Book Synopsis Learning by Example by : Olympia Kyriakidou
Download or read book Learning by Example written by Olympia Kyriakidou and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Purpose - To provide positive benchmarking examples ofhospitality, tourism and leisure small management enterprises in the area oforganizational culture Design/methodology/approach - Extreme case sampling was used; locatinginformation-rich key informants or critical cases. A total of 89 smallbusinesses were researched including hotels (and guest houses), restaurants,pubs, visitor attractions and leisure opportunities. Findings - Semi-structured interviews were analysed using an iterativeapproach based on the assumptions of Argumentation Theory. Results suggest thatbest-performing small to medium-sized (SME) operations in the hospitality,tourism and leisure industry share certain elements of culture including:supporting values such as building the future together, cooperative setting ofmissions and strategies, development of teamwork and organizationallearning. Research limitations/implications - The research completed is illustrativeof positive benchmarking elements of organizational culture. Further research,however, could also look at negative features which may hinder the success ofhospitality, tourism and leisure industry SMEs. Practical implications - The work provides clear suggestions forhospitality, tourism and leisure industry SMEs to improve managerial practice,focusing on five main cultural dimensions: organizational performance,teamwork, building the future together, building the ability to learn, andcollaborative setting of strategies. Originality/value - This paper begins to fill the gap of a veryunder-researched area: benchmarking organizational culture in hospitality,tourism and leisure industry SMEs. Both academics and practitioners will findit very illuminating. (Publication abstract).
