Benchmarking Water Services

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Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

2007 Benchmarking and Data Book of Water Utilities in India

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Author :
Publisher :
ISBN 13 : 9789715616485
Total Pages : 108 pages
Book Rating : 4.6/5 (164 download)

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Book Synopsis 2007 Benchmarking and Data Book of Water Utilities in India by : Asian Development Bank

Download or read book 2007 Benchmarking and Data Book of Water Utilities in India written by Asian Development Bank and published by . This book was released on 2007 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Indicators for Water Supply Services

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Publisher : IWA Publishing
ISBN 13 : 1780406320
Total Pages : 404 pages
Book Rating : 4.7/5 (84 download)

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Book Synopsis Performance Indicators for Water Supply Services by : Helena Alegre

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

The IBNET Water Supply and Sanitation Performance Blue Book

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Author :
Publisher : World Bank Publications
ISBN 13 : 0821385887
Total Pages : 176 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis The IBNET Water Supply and Sanitation Performance Blue Book by : Caroline van den Berg

Download or read book The IBNET Water Supply and Sanitation Performance Blue Book written by Caroline van den Berg and published by World Bank Publications. This book was released on 2010-12-23 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to improve urban water and wastewater services. It provides an introduction to benchmarking and to the objectives, scope and focus of IBNET and describes some of its recent achievements. The methodology and data behind IBNET are elaborated, and an overview of IBNET results and country data are presented.

Benchmarking of Control Strategies for Wastewater Treatment Plants

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Publisher : IWA Publishing
ISBN 13 : 1843391465
Total Pages : 166 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking of Control Strategies for Wastewater Treatment Plants by : Krist V. Gernaey

Download or read book Benchmarking of Control Strategies for Wastewater Treatment Plants written by Krist V. Gernaey and published by IWA Publishing. This book was released on 2014-09-15 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wastewater treatment plants are large non-linear systems subject to large perturbations in wastewater flow rate, load and composition. Nevertheless these plants have to be operated continuously, meeting stricter and stricter regulations. Many control strategies have been proposed in the literature for improved and more efficient operation of wastewater treatment plants. Unfortunately, their evaluation and comparison – either practical or based on simulation – is difficult. This is partly due to the variability of the influent, to the complexity of the biological and biochemical phenomena and to the large range of time constants (from a few minutes to several days). The lack of standard evaluation criteria is also a tremendous disadvantage. To really enhance the acceptance of innovative control strategies, such an evaluation needs to be based on a rigorous methodology including a simulation model, plant layout, controllers, sensors, performance criteria and test procedures, i.e. a complete benchmarking protocol. This book is a Scientific and Technical Report produced by the IWA Task Group on Benchmarking of Control Strategies for Wastewater Treatment Plants. The goal of the Task Group includes developing models and simulation tools that encompass the most typical unit processes within a wastewater treatment system (primary treatment, activated sludge, sludge treatment, etc.), as well as tools that will enable the evaluation of long-term control strategies and monitoring tasks (i.e. automatic detection of sensor and process faults). Work on these extensions has been carried out by the Task Group during the past five years, and the main results are summarized in Benchmarking of Control Strategies for Wastewater Treatment Plants. Besides a description of the final version of the already well-known Benchmark Simulation Model no. 1 (BSM1), the book includes the Benchmark Simulation Model no. 1 Long-Term (BSM1_LT) – with focus on benchmarking of process monitoring tasks – and the plant-wide Benchmark Simulation Model no. 2 (BSM2). Authors: Krist V. Gernaey, Technical University of Denmark, Lyngby, Denmark, Ulf Jeppsson, Lund University, Sweden, Peter A. Vanrolleghem, Université Laval, Quebec, Canada and John B. Copp, Primodal Inc., Hamilton, Ontario, Canada

Performance Indicators for Wastewater Services

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Publisher : IWA Publishing
ISBN 13 : 1900222906
Total Pages : 184 pages
Book Rating : 4.9/5 (2 download)

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Book Synopsis Performance Indicators for Wastewater Services by : R. Matos

Download or read book Performance Indicators for Wastewater Services written by R. Matos and published by IWA Publishing. This book was released on 2003-09-30 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application. This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. Contents Structure of the wastewater PI-System Data reporting Context Information Performance Indicators Implementation Strategy for the PI-System Appendix 1 - Glossary of technical terms Appendix 2 - Data Definition and Processing Rules Appendix 3 ©SIGMA Lite WW

Municipal Benchmarks

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Publisher : SAGE Publications
ISBN 13 : 1452267103
Total Pages : 513 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Municipal Benchmarks by : David N. Ammons

Download or read book Municipal Benchmarks written by David N. Ammons and published by SAGE Publications. This book was released on 2001-02-21 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout -New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services" -Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.

The IBNET Water Supply and Sanitation Blue Book 2014

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Publisher : World Bank Publications
ISBN 13 : 1464802777
Total Pages : 168 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis The IBNET Water Supply and Sanitation Blue Book 2014 by : Alexander Danilenko

Download or read book The IBNET Water Supply and Sanitation Blue Book 2014 written by Alexander Danilenko and published by World Bank Publications. This book was released on 2014-08-06 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Well-run water utilities play an important role in ending poverty and boosting shared prosperity. Consumers need reliable access to high quality and affordable water and sanitation services. To deliver these basic services efficiently and effectively requires high-performing utilities that are able to respond to urban growth, to connect with the poor, and to improve wastewater disposal practices. The International Benchmarking Network for Water and Sanitation Utilities of the World Bank's Water and Sanitation Program (IBNET) has been involved in water sector monitoring since 1997. IBNET works to improve utility performance through enhanced sharing of critical knowledge and expertise, to expand access to comparative data among utilities globally, and to promote best practice among water supply and sanitation providers. By delivering access to technical and financial information on utility performance, IBNET enables key stakeholders to do their jobs better: utility managers and employees can identify areas for improvement; governments can monitor and adjust sector policies and programs; regulators can ensure that customers get value; investors can identify viable markets and opportunities for creating value; and customer groups and NGOs can exercise 'voice' in an informed way. The IBNET Water Supply and Sanitation Blue Book 2014 summarizes the water sector status from 2006 to 2011. Since 2006, municipal water performance has improved despite accelerated urbanization and the impacts of triple crises (food, fuel, and financial). Overall coverage has increased and piped water and wastewater services became accessible to more people. An increasing number of utilities now actively handle the water billing, collection, and water management through metering. IBNET tools, such as data collection instruments and protocols, the IBNET database, and the IBNET tariff database, enable enhanced sharing of information on close to 4,500 utilities from more than 130 countries and territories.

Improving Transparency, Integrity, and Accountability in Water Supply and Sanitation

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Publisher : World Bank Publications
ISBN 13 : 0821378678
Total Pages : 200 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Improving Transparency, Integrity, and Accountability in Water Supply and Sanitation by :

Download or read book Improving Transparency, Integrity, and Accountability in Water Supply and Sanitation written by and published by World Bank Publications. This book was released on 2009-01-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume will serve as a useful tool for those who wish to diagnose, analyze, and take action against systemic corruption in the water and sanitation sectors. On a global scale, more than 1 billion people live without access to safe, potable water, in part because of poor governance and corruption. Illegal connections and substantial losses caused by deferred maintenance have eroded the revenues of water utilities, leading to a downward spiral in performance. Embezzlement of funds, bribes for access to illegal water connections, manipulation of meter counters, and collusion in public contracts add to the litany of corrupt practices. This manual will serve as a practical guide for governments, civil society organizations, and citizens themselves in their quest for a model of service provision that responds to the pressing needs of people in the developing world.

Privatization of Water Services in the United States

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Publisher : National Academies Press
ISBN 13 : 0309074444
Total Pages : 159 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Privatization of Water Services in the United States by : National Research Council

Download or read book Privatization of Water Services in the United States written by National Research Council and published by National Academies Press. This book was released on 2002-09-20 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the quest to reduce costs and improve the efficiency of water and wastewater services, many communities in the United States are exploring the potential advantages of privatization of those services. Unlike other utility services, local governments have generally assumed responsibility for providing water services. Privatization of such services can include the outright sale of system assets, or various forms of public-private partnershipsâ€"from the simple provision of supplies and services, to private design construction and operation of treatment plants and distribution systems. Many factors are contributing to the growing interest in the privatization of water services. Higher operating costs, more stringent federal water quality and waste effluent standards, greater customer demands for quality and reliability, and an aging water delivery and wastewater collection and treatment infrastructure are all challenging municipalities that may be short of funds or technical capabilities. For municipalities with limited capacities to meet these challenges, privatization can be a viable alternative. Privatization of Water Services evaluates the fiscal and policy implications of privatization, scenarios in which privatization works best, and the efficiencies that may be gained by contracting with private water utilities.

AquaRating

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Publisher : IWA Publishing
ISBN 13 : 9781780407395
Total Pages : 0 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis AquaRating by : Matthias Krause

Download or read book AquaRating written by Matthias Krause and published by IWA Publishing. This book was released on 2015-10-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation service providers in a comprehensive way. AquaRating: An international standard for assessing water and wastewater services aims to provide an industry standard for utilities. The innovative rating system seeks the improvement of the service delivered by means of a rigorous and systematic assessment. AquaRating comprises more than 100 assessment elements organized in eight rating areas: Service Quality, Efficiency in the Planning and Execution of Investments, Operating Efficiency, Business Management Efficiency, Financial Sustainability, Access to Service, Corporate Governance, Environmental Sustainability. Each of the assessment elements and consecutively rating areas is assigned a rating (from 0 to 100), which in turn are aggregated into a single rating for the utility. Assessment elements consist of qualitative good practices and quantitative indicators. The total compliance with practices and achievement of the most demanding indicators levels means delivery of an excellent service and, therefore, awards a maximum rating of 100 points. AquaRating takes into account the quality of the information supporting the ratings results by correcting the rating for the reliability level of such information. The rating results are certifiable thanks to an independent audit of the supporting information. The expected benefits of the system are manifold: • Utilities - Identify areas of improvement, receive guidance and monitor progress over time. - Obtain an external and credible performance rating, which contributes to foster reputation, accountability and acceptance by key stakeholders, gain access to new markets and finance, and attract qualified staff. - Get access to a knowledge and assessment framework that fosters continuous learning. • Governments, regulators and development agencies - Use the system to stimulate utilities to maintain or improve their performance and to target technical assistance and finance according to the specific opportunities for improvement identified. • Consumers - Obtain better services in terms of access, quality, efficiency, sustainability and transparency.

The Water Footprint Assessment Manual

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Publisher : Routledge
ISBN 13 : 1136538526
Total Pages : 224 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis The Water Footprint Assessment Manual by : Maite M. Aldaya

Download or read book The Water Footprint Assessment Manual written by Maite M. Aldaya and published by Routledge. This book was released on 2012-08-21 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: People use lots of water for drinking, cooking and washing, but significantly more for producing things such as food, paper and cotton clothes. The water footprint is an indicator of water use that looks at both direct and indirect water use of a consumer or producer. Indirect use refers to the 'virtual water' embedded in tradable goods and commodities, such as cereals, sugar or cotton. The water footprint of an individual, community or business is defined as the total volume of freshwater that is used to produce the goods and services consumed by the individual or community or produced by the business. This book offers a complete and up-to-date overview of the global standard on water footprint assessment as developed by the Water Footprint Network. More specifically it: o Provides a comprehensive set of methods for water footprint assessment o Shows how water footprints can be calculated for individual processes and products, as well as for consumers, nations and businesses o Contains detailed worked examples of how to calculate green, blue and grey water footprints o Describes how to assess the sustainability of the aggregated water footprint within a river basin or the water footprint of a specific product o Includes an extensive library of possible measures that can contribute to water footprint reduction

Benchmarking with DEA, SFA, and R

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Publisher : Springer Science & Business Media
ISBN 13 : 1441979611
Total Pages : 362 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Benchmarking with DEA, SFA, and R by : Peter Bogetoft

Download or read book Benchmarking with DEA, SFA, and R written by Peter Bogetoft and published by Springer Science & Business Media. This book was released on 2010-11-19 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers recent advances in efficiency evaluations, most notably Data Envelopment Analysis (DEA) and Stochastic Frontier Analysis (SFA) methods. It introduces the underlying theories, shows how to make the relevant calculations and discusses applications. The aim is to make the reader aware of the pros and cons of the different methods and to show how to use these methods in both standard and non-standard cases. Several software packages have been developed to solve some of the most common DEA and SFA models. This book relies on R, a free, open source software environment for statistical computing and graphics. This enables the reader to solve not only standard problems, but also many other problem variants. Using R, one can focus on understanding the context and developing a good model. One is not restricted to predefined model variants and to a one-size-fits-all approach. To facilitate the use of R, the authors have developed an R package called Benchmarking, which implements the main methods within both DEA and SFA. The book uses mathematical formulations of models and assumptions, but it de-emphasizes the formal proofs - in part by placing them in appendices -- or by referring to the original sources. Moreover, the book emphasizes the usage of the theories and the interpretations of the mathematical formulations. It includes a series of small examples, graphical illustrations, simple extensions and questions to think about. Also, it combines the formal models with less formal economic and organizational thinking. Last but not least it discusses some larger applications with significant practical impacts, including the design of benchmarking-based regulations of energy companies in different European countries, and the development of merger control programs for competition authorities.

Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia

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Author :
Publisher : GRIN Verlag
ISBN 13 : 3346281795
Total Pages : 74 pages
Book Rating : 4.3/5 (462 download)

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Book Synopsis Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia by : Yirga Alemu Azene

Download or read book Performance Assessment and Benchmarking of Gondar Water Supply Services, Ethiopia written by Yirga Alemu Azene and published by GRIN Verlag. This book was released on 2020-10-26 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Organisation and administration - Public administration, grade: Very Good, , course: Business Administration, language: English, abstract: The main objective of the study is to establish the performance of GWSSS in terms of quality of water services, economical efficiency, and operational sustainability against widely accepted key standard performance indicators and benchmarking the water utility against other well-performing utilities around East Africa for purposes of development of decision support tools for better management of the system. The last eight-year data from the annual report and from the management information system of the Gondar utility are used in the analysis of indicators and to see the performance trend. Performance evaluation of water supply services for Gondar city was carried out using thirteen key performance indicators. From the first category six indicators in the quality of water services, one indicator on water quality compliance has the utility performing well. The other five indicators that are water supply coverage, average total per capita consumption, average per capita domestic consumption, continuity of piped water supply, and the number of persons per domestic connection are the performance of the utility is poor and much below the benchmarked utilities. From the second category of four indicators in improving economic efficiency one indicator in improving personnel expenditure has moderate performance; one indicator on tariff cost recovery has shown low performance, and two indicators in improving bill revenue collection efficiency and operating cost coverage are well performed. The third category of three indicators in improving operational sustainability; one indicator in staffing level is poor performance and two indicators in nonrevenue water and treatment capacity utilized the utility is performing well compared to benchmarked utilities. In general, GWSSS is performing well in five indicators, moderate performance in one indicator, and the rest seven indicators the performance of Gondar is poor and much below the benchmarked utilities. Therefore, it is highly recommended that Gondar utility should take much focus on improving: the water supply services, water production, number of water connections, water consumption, tariff cost recovery, and staffing level.

Water in Asian Cities

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Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Water in Asian Cities by : Asian Development Bank

Download or read book Water in Asian Cities written by Asian Development Bank and published by . This book was released on 2004 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recognizing that safe and adequate water supplies are an essential component of fighting poverty and disease, the ADB Water for All Publication series focuses on understanding the water issues facing poor people in developing countries in Asia and the Pacific region. This document summarizes both a comprehensive study on water in 18 Asian cities and a regional workshop held to present the findings of the study to representatives of civil society and the media and examine the role these groups play in finding solutions to improve access and quality of water for the urban poor.

Uncovering the Drivers of Utility Performance

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Publisher :
ISBN 13 :
Total Pages : 260 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Uncovering the Drivers of Utility Performance by : Luis A. Andrés

Download or read book Uncovering the Drivers of Utility Performance written by Luis A. Andrés and published by . This book was released on 2013-07-03 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides insights into infrastructure sector performance by focusing on the links between key indicators for utilities, and changes in ownership, regulatory agency governance, and corporate governance, among other dimensions. By linking inputs and outputs over the last 15 years, the analysis is able to uncover key determinants that have impacted performance and address why the effects of such dimensions resulted in significant changes in the performance of infrastructure service provision.

Advances in Water and Wastewater Treatment

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Publisher : ASCE Publications
ISBN 13 : 9780784407417
Total Pages : 585 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Advances in Water and Wastewater Treatment by : Rao Y. Surampalli

Download or read book Advances in Water and Wastewater Treatment written by Rao Y. Surampalli and published by ASCE Publications. This book was released on 2004-01-01 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation "Advances in Water and Wastewater Treatment provides state-of-the-art information on the application of innovative technologies for water and wastewater treatment with an emphasis on the scientific principles for pollutant or pathogen removal. Described in detail are the practice and principles of wastewater treatment on topics such as: global warming, sustainable development, nutrient removal, bioplastics production, biosolid digestion and composting, pathogen reduction, metal leaching, secondary clarifiers, surface and subsurface constructed wetland, and wastewater reclamation. Environmental engineers and scientists involved in the practice of environmental engineering will benefit from the basic principles to innovation technologies application."--BOOK JACKET. Title Summary field provided by Blackwell North America, Inc. All Rights Reserved.