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Download or read book Automotive Service Management Series written by and published by . This book was released on 200? with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mitch Schneider
Publisher : Cengage Learning
ISBN 13 : 9781401826659
Total Pages : 125 pages
Book Rating : 4.8/5 (266 download)
Download or read book Operations Management written by Mitch Schneider and published by Cengage Learning. This book was released on 2003 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility – personnel management, business management, and sales and marketing – are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a superb resource for those interested in Auto Service Management as their career path.
Author : Andrew Rezin
Publisher : Prentice Hall
ISBN 13 : 9780132725408
Total Pages : 0 pages
Book Rating : 4.7/5 (254 download)
Download or read book Automotive Service Management written by Andrew Rezin and published by Prentice Hall. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
Author : Gregory J. Marchand
Publisher : Createspace Independent Pub
ISBN 13 : 9781466214422
Total Pages : 220 pages
Book Rating : 4.2/5 (144 download)
Download or read book Service Management Made Simple written by Gregory J. Marchand and published by Createspace Independent Pub. This book was released on 2012-01-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Author : Andrew Rezin
Publisher : Pearson
ISBN 13 : 9780134709857
Total Pages : 352 pages
Book Rating : 4.7/5 (98 download)
Download or read book Automotive Service Management written by Andrew Rezin and published by Pearson. This book was released on 2018 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.
Author : Mitch Schneider
Publisher :
ISBN 13 : 9781401824990
Total Pages : 0 pages
Book Rating : 4.8/5 (249 download)
Download or read book Automotive Service Management Bursting Pack (8 Modules) written by Mitch Schneider and published by . This book was released on 2003-07-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering eight-book series offers automotive repair shop owners and those wanting to be shop owners the necessary business and customer service skills to run a successful automotive service facility. The series covers three main topical areas: personnel management, business management, and sales and marketing. Each book provides a framework to help technicians make consistent, high-quality, and productive service a part of every day shop operations. According to the author, "Great performance coupled with increased customer loyalty, trust, and operational excellence will almost always result in increased profits."
Author : Gregory J. Marchand
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781976348723
Total Pages : 290 pages
Book Rating : 4.3/5 (487 download)
Download or read book Service Management Made Simple written by Gregory J. Marchand and published by Createspace Independent Publishing Platform. This book was released on 2017-09-12 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.
Author : Christian Grönroos
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 320 pages
Book Rating : 4.:/5 (319 download)
Download or read book Service Management and Marketing written by Christian Grönroos and published by Jossey-Bass. This book was released on 1990 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gronroos (international and industrial marketing, Swedish School of Economics and Business Administration in Finland) examines the nature of market-oriented management and analyzes the impact that service- dominated competition has had and will continue to have on management thinking and decision making. He includes practical advice on how to cope with specific situations relative to the consumptive process. Annotation copyrighted by Book News, Inc., Portland, OR
Author : Andrew A. Rezin
Publisher :
ISBN 13 : 9780138216429
Total Pages : 0 pages
Book Rating : 4.2/5 (164 download)
Download or read book Automotive Service Management written by Andrew A. Rezin and published by . This book was released on 2024-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The rapid acceleration of new technologies creates dramatic advances in the vehicles that we drive. It also greatly influences the lives and expectations of our customers. At the same time, there are new competitors constantly entering the market with new approaches to cornering the market. This fast-paced industry requires continuous learning, constant vigilance, and an unfading passion if you desire to succeed. These same challenges, however, are exactly the ingredients that keep every day in this business fresh and new and challenging. There is never a dull moment"--
Author : Mitch Schneider
Publisher : Cengage Learning
ISBN 13 : 9781401826611
Total Pages : 132 pages
Book Rating : 4.8/5 (266 download)
Download or read book The High Performance Shop written by Mitch Schneider and published by Cengage Learning. This book was released on 2003 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin' USA" television show, each book contains proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
Author : Mohamad Idrakisyah
Publisher : Mohamad Idrakisyah
ISBN 13 :
Total Pages : 259 pages
Book Rating : 4./5 ( download)
Download or read book Automotive After Sales Management - A Practical Guide to Successful Workshop Parts & Service Operations written by Mohamad Idrakisyah and published by Mohamad Idrakisyah. This book was released on 2021-02-23 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.
Author : Ronald A Garner
Publisher : Cengage Learning
ISBN 13 : 9781401898960
Total Pages : 0 pages
Book Rating : 4.8/5 (989 download)
Download or read book Managing Automotive Businesses: Strategic Planning, Personnel and Finances written by Ronald A Garner and published by Cengage Learning. This book was released on 2005-12-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manager's role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author :
Publisher :
ISBN 13 :
Total Pages : 1472 pages
Book Rating : 4.0/5 ( download)
Download or read book Chilton General Motors Mechanical Service written by and published by . This book was released on 2005 with total page 1472 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mitch Schneider
Publisher : Cengage Learning
ISBN 13 : 9781401826574
Total Pages : 120 pages
Book Rating : 4.8/5 (265 download)
Download or read book Total Customer Relationship Management written by Mitch Schneider and published by Cengage Learning. This book was released on 2003 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
Author : Mitch Schneider
Publisher : Delmar Pub
ISBN 13 : 9781401826598
Total Pages : 103 pages
Book Rating : 4.8/5 (265 download)
Download or read book Operational Excellence written by Mitch Schneider and published by Delmar Pub. This book was released on 2003 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
Author : Mitch Schneider
Publisher : Cengage Learning
ISBN 13 : 9781401826604
Total Pages : 120 pages
Book Rating : 4.8/5 (266 download)
Download or read book Building a Team written by Mitch Schneider and published by Cengage Learning. This book was released on 2003 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin' USA" television show, each book contains proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
Author : Mitch Schneider
Publisher : Cengage Learning
ISBN 13 : 9781401826635
Total Pages : 119 pages
Book Rating : 4.8/5 (266 download)
Download or read book Managing Dollars with Sense written by Mitch Schneider and published by Cengage Learning. This book was released on 2003 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
