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Author :
Publisher :
ISBN 13 : 9788491983521
Total Pages : 167 pages
Book Rating : 4.9/5 (835 download)
Download or read book Atención al cliente, consumidor o usuario written by and published by . This book was released on 2018 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Carlos Alberto Torres Gómez
Publisher : Ecoe Ediciones
ISBN 13 : 9585036584
Total Pages : 225 pages
Book Rating : 4.5/5 (85 download)
Download or read book Gestión de la atención al cliente/consumidor - 2da edición written by Carlos Alberto Torres Gómez and published by Ecoe Ediciones. This book was released on 2023-06-23 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro, publicado originalmente en España, es un manual que desarrolla contenidos sobre la gestión de la atención al cliente o consumidor, en el marco de las relaciones con clientes, consumidores o usuarios. Se relaciona con competencias generales sobre la ejecución de acciones del servicio de atención al cliente en el contexto empresarial. El libro tiene tres unidades de aprendizaje: Procesos de atención al cliente/consumidor, Calidad en la presentación del servicio de atención al cliente y Aspectos legales en relación con la atención al cliente, cada una con una introducción general y ejercicios de repaso y autoevaluación. Al final del libro se encuentran los resultados de los ejercicios de las tres unidades de aprendizaje. Dirigido a estudiantes y profesionales de carreras relacionadas con la Administración Empresarial y de Negocios, programas sobre Mercadeo, Marketing Empresarial, Comunicación Social, Administración Turística y Hotelera, Psicología Organizacional, Ingeniería Industrial, Relaciones Internacionales y Comercio Internacional.
Author : LÓPEZ SALAS, SERGIO
Publisher : Ediciones Paraninfo, S.A.
ISBN 13 : 8428339481
Total Pages : 274 pages
Book Rating : 4.4/5 (283 download)
Download or read book Atención al cliente, consumidor y usuario written by LÓPEZ SALAS, SERGIO and published by Ediciones Paraninfo, S.A.. This book was released on 2020-01-30 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: El éxito de las organizaciones depende directamente de la satisfacción de quienes se interesan en ellas. Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente, Consumidor y Usuario del Ciclo Formativo de grado superior de Marketing y Publicidad. Además, resultará de interés para estudiantes del certificado de profesionalidad COMT0110 y de asignaturas universitarias relacionadas con la comunicación y el turismo. Atención al cliente, consumidor y usuario desarrolla todas las fases de prestación del servicio, desde la elaboración del proyecto e implantación de este hasta la fase final de evaluación, pasando por todo el proceso de gestión y aplicación. Además, se describen técnicas y herramientas de comunicación verbal (oral y escrita) y no verbal orientadas a la búsqueda de la satisfacción de los clientes, consumidores y usuarios; incluyéndose consejos, recomendaciones y normas. Se dedican varias unidades al estudio de los sistemas de información en la atención al cliente y a los distintos procedimientos de gestión de quejas y reclamaciones: proceso interno, negociación, mediación, arbitraje y aplicación en el sector público. Se incluye también un completo y actualizado marco legal y normativo relacionado con la atención al cliente, y se establecen las bases para el control y la evaluación del servicio, para hacer mejoras y para la implantación de un plan de calidad. El autor, Sergio López Salas, es doctor en Dirección de Empresas y Sociología en el Área de Marketing, premio extraordinario de doctorado, máster en Marketing e Investigación de Mercados con especialidad en Investigación Comercial, especialista universitario en Auditoría de Marketing, graduado en Administración y Dirección de Empresas y diplomado en Ciencias Empresariales. Cuenta con experiencia como profesor en la Universidad de Extremadura y en la Universidad Europea Miguel de Cervantes, así como docente en Formación Profesional reglada de la rama de Comercialización. También ejerce como responsable y técnico de comunicación, imagen y marketing en diversos centros e instituciones.
Author : Renata Paz Couso
Publisher : Ideaspropias Editorial S.L.
ISBN 13 : 8496578380
Total Pages : 186 pages
Book Rating : 4.4/5 (965 download)
Download or read book Atención al cliente written by Renata Paz Couso and published by Ideaspropias Editorial S.L.. This book was released on 2005-12-31 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: La atención al cliente engloba todas las acciones que realiza la empresa para aumentar el nivel de satisfacción de sus clientes. Además, no debe verse tan sólo como una herramienta estratégica de marketing, orientada a minimizar los errores y perder el menor número de clientes posible, sino que representa un sistema de mejora continua en la empresa. El objetivo de este material didáctico es conseguir que el lector adquiera unas habilidades y actitudes concretas para mejorar la atención al cliente y conseguir así un mayor beneficio en su empresa. En este manual, que Ideaspropias Editorial le presenta, se abordan temas referentes a aspectos generales de la comunicación, tanto oral como escrita, y de la atención al público, así como aspectos relativos al consumidor, que nos permiten establecer unas pautas de actuación en la atención al cliente, orientadas a mejorar la calidad del servicio.
Author : Enrique Ortiz de Mandivil Llano
Publisher :
ISBN 13 : 9788468108209
Total Pages : 0 pages
Book Rating : 4.1/5 (82 download)
Download or read book Manual de información y atención al cliente/consumidor/usuario written by Enrique Ortiz de Mandivil Llano and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro es parte de lacolección e-Libro en BiblioBoard.
Author :
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.A/5 ( download)
Download or read book Border Environmental Education Resource Guide written by and published by . This book was released on 2008 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Limbu, Marohang
Publisher : IGI Global
ISBN 13 : 1466647582
Total Pages : 352 pages
Book Rating : 4.4/5 (666 download)
Download or read book Emerging Pedagogies in the Networked Knowledge Society: Practices Integrating Social Media and Globalization written by Limbu, Marohang and published by IGI Global. This book was released on 2013-11-30 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the dawn of the digital era, the transfer of knowledge has shifted from analog to digital, local to global, and individual to social. Complex networked communities are a fundamental part of these new information-based societies. Emerging Pedagogies in the Networked Knowledge Society: Practices Integrating Social Media and Globalization examines the production, dissemination, and consumption of knowledge within networked communities in the wider global context of pervasive Web 2.0 and social media services. This book will offer insight for business stakeholders, researchers, scholars, and administrators by highlighting the important concepts and ideas of information- and knowledge-based economies.
Author : Mahendra Mahey
Publisher :
ISBN 13 : 9789927139079
Total Pages : 166 pages
Book Rating : 4.1/5 (39 download)
Download or read book Open a GLAM Lab written by Mahendra Mahey and published by . This book was released on 2020-11-30 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Galleries, Libraries, Archives and Museums (GLAM) Lab is a place for experimenting with digital collections and data. This book describes how to open a GLAM Lab and encourages a movement that can transform organisations and communities.
Author : Metcalf & Eddy, Inc., an AECOM Company
Publisher : McGraw Hill Professional
ISBN 13 : 0071508775
Total Pages : 1610 pages
Book Rating : 4.0/5 (715 download)
Download or read book Water Reuse written by Metcalf & Eddy, Inc., an AECOM Company and published by McGraw Hill Professional. This book was released on 2007-02-05 with total page 1610 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Integrated Approach to Managing the World's Water Resources Water Reuse: Issues, Technologies, and Applications equips water/wastewater students, engineers, scientists, and professionals with a definitive account of the latest water reclamation, recycling, and reuse theory and practice. This landmark textbook presents an integrated approach to all aspects of water reuse _ from public health protection to water quality criteria and regulations to advanced technology to implementation issues. Filled with over 500 detailed illustrations and photographs, Water Reuse: Issues, Technology, and Applications features: In-depth coverage of cutting-edge water reclamation and reuse applications Current issues and developments in public health and environmental protection criteria, regulations, and risk management Review of current advanced treatment technologies, new developments, and practices Special emphasis on process reliability and multiple barrier concepts approach Consideration of satellite and decentralized water reuse facilities Consideration of planning and public participation of water reuse Inside This Landmark Water/Wastewater Management Tool • Water Reuse: An Introduction • Health and Environmental Concerns in Water Reuse • Technologies and Systems for Water Reclamation and Reuse • Water Reuse Applications • Implementing Water Reuse
Author : Andrew Tatarsky
Publisher : Jason Aronson
ISBN 13 : 1461628709
Total Pages : 392 pages
Book Rating : 4.4/5 (616 download)
Download or read book Harm Reduction Psychotherapy written by Andrew Tatarsky and published by Jason Aronson. This book was released on 2007-06-10 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. Harm reduction is a framework for helping drug and alcohol users who cannot or will not stop completely—the majority of users—reduce the harmful consequences of use. Harm reduction accepts that abstinence may be the best outcome for many but relaxes the emphasis on abstinence as the only acceptable goal and criterion of success. Instead, smaller incremental changes in the direction of reduced harmfulness of drug use are accepted. This book will show how these simple changes in emphasis and expectation have dramatic implications for improving the effectiveness of psychotherapy in many ways. From the Foreword by Alan Marlatt, Ph.D.: “This ground-breaking volume provides readers with both an overview of harm reduction therapy and a series of ten case studies, treated by different therapists, that vividly illustrate this treatment approach with a wide variety of clients. In his introduction, Andrew Tatarsky describes harm reduction as a new paradigm for treating drug and alcohol problems. Some would say that harm reduction embraces a paradigm shift in addiction treatment, as it has moved the field beyond the traditional abstinence-only focus typically associated with the disease model and the ideology of the twelve-step approach. Others may conclude that the move toward harm reduction represents an integration of what Dr. Tatarsky describes as the “basic principles of good clinical practice” into the treatment of addictive behaviors. “Changing addiction behavior is often a complex and complicated process for both client and therapist. What seems to work best is the development of a strong therapeutic alliance, the right fit between the client and treatment provider. The role of the harm reduction therapist is closer to that of a guide, someone who can provide support an
Author : Mogens Henze
Publisher : IWA Publishing (International Water Assoc)
ISBN 13 :
Total Pages : 170 pages
Book Rating : 4.:/5 (4 download)
Download or read book Biological Wastewater Treatment written by Mogens Henze and published by IWA Publishing (International Water Assoc). This book was released on 1881 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: For information on the online course in Biological Wastewater Treatment from UNESCO-IHE, visit: http://www.iwapublishing.co.uk/books/biological-wastewater-treatment-online-course-principles-modeling-and-design Over the past twenty years, the knowledge and understanding of wastewater treatment have advanced extensively and moved away from empirically-based approaches to a first principles approach embracing chemistry, microbiology, physical and bioprocess engineering, and mathematics. Many of these advances have matured to the degree that they have been codified into mathematical models for simulation with computers. For a new generation of young scientists and engineers entering the wastewater treatment profession, the quantity, complexity and diversity of these new developments can be overwhelming, particularly in developing countries where access is not readily available to advanced level tertiary education courses in wastewater treatment. Biological Wastewater Treatment addresses this deficiency. It assembles and integrates the postgraduate course material of a dozen or so professors from research groups around the world that have made significant contributions to the advances in wastewater treatment. The book forms part of an internet-based curriculum in biological wastewater treatment which also includes: Summarized lecture handouts of the topics covered in book Filmed lectures by the author professors Tutorial exercises for students self-learning Upon completion of this curriculum the modern approach of modelling and simulation to wastewater treatment plant design and operation, be it activated sludge, biological nitrogen and phosphorus removal, secondary settling tanks or biofilm systems, can be embraced with deeper insight, advanced knowledge and greater confidence.
Author : Gunther Kress
Publisher : Routledge
ISBN 13 : 1134908288
Total Pages : 248 pages
Book Rating : 4.1/5 (349 download)
Download or read book Learning to Write written by Gunther Kress and published by Routledge. This book was released on 2003-09-02 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1982, this influential and classic text poses two questions: what is it that a child learns when he or she learns to write? What can we learn about children, society and ourselves, by looking at this process? The book is based on a close analysis of a series of written texts by primary school children and is written for student teachers with little or no knowledge of linguistics. In this new edition, Gunther Kress has made extensive revisions in the light of recent developments in linguistics and in education. The theoretical focus is now a social semiotic one, which allows a fundamental rethinking of issues such as 'preliteracy' and broad social and cultural questions around the making of texts.
Author : Lucian Peter Christoph Peppelenbos
Publisher : Kit Pub
ISBN 13 : 9789460220555
Total Pages : 0 pages
Book Rating : 4.2/5 (25 download)
Download or read book Value Chain Finance written by Lucian Peter Christoph Peppelenbos and published by Kit Pub. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value Chain Finance is a solution to such dilemmas.
Author : Christine E. Gudorf
Publisher : Georgetown University Press
ISBN 13 : 1589016858
Total Pages : 329 pages
Book Rating : 4.5/5 (89 download)
Download or read book Boundaries written by Christine E. Gudorf and published by Georgetown University Press. This book was released on 2010-04-15 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this expanded and revised edition of a fresh and original case-study textbook on environmental ethics, Christine Gudorf and James Huchingson continue to explore the line that separates the current state of the environment from what it should be in the future. Boundaries begins with a lucid overview of the field, highlighting the key developments and theories in the environmental movement. Specific cases offer a rich and diverse range of situations from around the globe, from saving the forests of Java and the use of pesticides in developing countries to restoring degraded ecosystems in Nebraska. With an emphasis on the concrete circumstances of particular localities, the studies continue to focus on the dilemmas and struggles of individuals and communities who face daunting decisions with serious consequences. This second edition features extensive updates and revisions, along with four new cases: one on water privatization, one on governmental efforts to mitigate global climate change, and two on the obstacles that teachers of environmental ethics encounter in the classroom. Boundaries also includes an appendix for teachers that describes how to use the cases in the classroom.
Author : Stefan Gössling
Publisher : Channel View Publications
ISBN 13 : 1845414993
Total Pages : 210 pages
Book Rating : 4.8/5 (454 download)
Download or read book Tourism and Water written by Stefan Gössling and published by Channel View Publications. This book was released on 2015 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a systematic and comprehensive guide to the current state of knowledge on tourism and water. It is the first book to thoroughly examine the interrelationships of tourism and water use based on global, regional and business perspectives. Its assessment of tourism's global impact along with its overviews of sectoral and management approaches will provide a benchmark by which the water sustainability of tourism will be measured for years to come. In making a clear case for greater awareness and enhanced water management in the tourism sector, it is hoped that the book will contribute to the wise and sustainable use of this critical resource. The book is interdisciplinary in coverage and international in scope. It is designed as essential reading for not only students of tourism but also practitioners.
Author : Daniella Tilbury
Publisher : IUCN
ISBN 13 : 9782831708232
Total Pages : 152 pages
Book Rating : 4.7/5 (82 download)
Download or read book Engaging People in Sustainability written by Daniella Tilbury and published by IUCN. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is based on the exchange of professional experiences which featured in an IUCN CEC workshop in August 2002. Practitioners from around the world shared their models of good practice and explored the challenges involved in engaging people in sustainability. The difficulties facing practitioners vary between country and context but some challenges are universal: A lack of clarity in communicating what is meant by sustainable development; An ambition to educate everyone to bring about a global citizenship; Social, organisational or institutional factors constrain change to sustainable development, yet there is an emphasis on formal education, and community educators do not receive the same support; A lack of balance in addressing the integration of environmental, social and economic dimensions leading to an interpretation that ESD is mainly about environment and conservation issues; New learning (rather than teaching) approaches are called for to promote more debate in society. Yet, few are trained or experienced in these new approaches. Practitioners need support to explore new ways of promoting learning. [Foreword, ed].
Author : Peter Hall
Publisher : Wiley-Blackwell
ISBN 13 : 9780631199434
Total Pages : 502 pages
Book Rating : 4.1/5 (994 download)
Download or read book Cities of Tomorrow written by Peter Hall and published by Wiley-Blackwell. This book was released on 1997-02-18 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cities of Tomorrow is a critical history of planning in theory and practice in the twentieth century, as well as of the social and economic problems and opportunities that gave rise to it. Trenchant, perceptive, global in coverage, this book is an unrivalled account of its crucial subject. The third edition of Cities of Tomorrow is comprehensively revised to take account of abundant new literature published since its original appearance, and to view the 1990s in historical perspective. This is the definitive edition, reviewing the development of the modern planning movement over the entire span of the twentieth century.
