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Approaches To The Study Of Public Library Services And Users
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Author :National Center for Education Statistics. Learning Resources Branch Publisher : ISBN 13 : Total Pages :184 pages Book Rating :4.:/5 (31 download)
Book Synopsis Approaches to the Study of Public Library Services and Users by : National Center for Education Statistics. Learning Resources Branch
Download or read book Approaches to the Study of Public Library Services and Users written by National Center for Education Statistics. Learning Resources Branch and published by . This book was released on 1979 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :International Federation of Library Associations and Institutions. Section of Public Libraries Publisher :NBD Biblion Publishers ISBN 13 :9783598218279 Total Pages :178 pages Book Rating :4.2/5 (182 download)
Book Synopsis The Public Library Service by : International Federation of Library Associations and Institutions. Section of Public Libraries
Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Book Synopsis A Trauma-Informed Approach to Library Services by : Rebecca Tolley
Download or read book A Trauma-Informed Approach to Library Services written by Rebecca Tolley and published by American Library Association. This book was released on 2020-07-14 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning - the six key principles of trauma-informed care; - characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; - how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; - delivery models that empower patrons; - advice on balancing free speech on campus with students’ need for safety; - how appropriate furniture arrangement can help people suffering from PTSD feel safe; - guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and - self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
Book Synopsis Library Services in Theory and Context by : Michael K. Buckland
Download or read book Library Services in Theory and Context written by Michael K. Buckland and published by Elsevier. This book was released on 2014-05-09 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library Services in Theory and Context provides a theoretical framework for considering the nature of library services. This book is organized into four parts encompassing 16 chapters that focus on the management of library services. The first part presents some basic problems in librarianship, along with the scope and probable nature of appropriate theory. The second part considers the five key aspects and use of library services, including inquiries, retrieval, the process of becoming informed, the demand for library services, and the allocation of resources to and within library services. The third part deals with the connection and extensions of library services, specifically the problem of achieving internal consistency and the generalizability of conceptual framework to information services. The fourth part reconsiders some of the basic conceptual problems in library services. This book will be of great value to school administrators and librarians.
Book Synopsis How Libraries and Librarians Help by : Joan Coachman Durrance
Download or read book How Libraries and Librarians Help written by Joan Coachman Durrance and published by American Library Association. This book was released on 2005 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, "Empowering Youth" and "Strengthening Community."
Book Synopsis Public Libraries and Their Communities by : Kay Ann Cassell
Download or read book Public Libraries and Their Communities written by Kay Ann Cassell and published by Rowman & Littlefield. This book was released on 2021-04-02 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Libraries and Their Communities: An Introduction provide an overview of public librarianship today. It covers library organization, policy development, staffing, fiscal organization including funding sources and budgets, the legal framework, relationships with local and state governments, advocacy, services and service development for different age groups and for different groups of users, development of programming and outreach, collection development, promotion and marketing, and current issues and trends. In addition to context and concepts, the book uses many examples from both large and small public libraries to bring principles to life. Examples include real library policies, case studies, strategic planning, organization charts and library budgets. Many think that public libraries are not complicated to run.This book aims to show that public libraries are very complicated and require much skill on the part of the director, staff, and Board of Trustees to meet the needs of their local users.Advocacy and marketing have become important parts of the work of public libraries. Funding is always challenging so public libraries must constantly be making the local government and its citizens aware of the public library – its programs, collections, and services. This book's focus is on how public libraries reach beyond the walls of their buildings and touch the lives of their citizens.Meeting community interests and needs is essential for 21st century public libraries. For students the book offers discussion questions at the end of each chapter. These questions also provide discussion starters for public library staff development.
Book Synopsis Library Users and Reference Services by : Linda S Katz
Download or read book Library Users and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Book Synopsis Creative Management of Small Public Libraries in the 21st Century by : Carol Smallwood
Download or read book Creative Management of Small Public Libraries in the 21st Century written by Carol Smallwood and published by Rowman & Littlefield. This book was released on 2014-12-23 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creative Management of Small Public Libraries in the 21st Century isan anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States. A wide selection of topics was sought from contributors with varied backgrounds reflecting the diversity of small public libraries. The thirty-two chapters are arranged: Staff; Programming; Management; Technology; Networking; Fundraising; User Services and provide tools to lead a local public library with relevant and successful services. This volume shares a common sense approach to providing a small (in staff size or budget) but mighty (in impact and outcome) public library service. The contributors demonstrate that by turning the service delivery team outward to the community with enthusiasm and positive energy, it is possible to achieve significant results. Many chapters summarize best practices that can serve as checklists for the novice library director or as a review for the more seasoned manager working through new responsibilities. Chapters are tactical, focusing on specific issues for managers such as performance evaluations, effective programming, or e-reader services. Time management is crucial in a small or rural public library as well as the challenges associated with managing Friends and volunteers. While most public libraries do not have the resources to satisfy customer expectations for instant gratification, ultra-convenience and state-of-the-art technologies, The authors of this book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships. This volume makes an important contribution to the literature by reminding us that public libraries transform communities of every size. In fact, never before has the role of the public library been a more critical thread in the fabric of community life.
Book Synopsis Public Libraries in the United States by :
Download or read book Public Libraries in the United States written by and published by . This book was released on 1992 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Public Library Effectiveness Study by : Nancy A. Van House
Download or read book The Public Library Effectiveness Study written by Nancy A. Van House and published by Chicago : American Library Association. This book was released on 1993 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the Public Library Effectiveness Study was to define effectiveness for the public library institution. The research was designed not to measure effectiveness or evaluate particular libraries or groups of libraries, but rather to identify the feature or features of a public library that most directly attest to its effectiveness. The major questions the study addressed were what measures have been used to define effectiveness; what are the indicators and dimensions of public library effectiveness; whether constituent groups differ in their preferences among indicators and dimensions and in their definitions of public library effectiveness; and whether differences in the individual libraries' domains affect their constituents' preferences concerning effectiveness or organizational performance on the indicators. The study focused on public libraries and is intended to serve as a prototype for a methodology for identifying effectiveness indicators and dimensions for other types of libraries. The five chapters are: (1) "The Enigma of Effectiveness"; (2) "Methodology"; (3) "Findings Regarding Indicators and Dimensions of Effectiveness"; (4) "Findings Regarding Roles"; and (5) "Conclusions." The questionnaires used in the study, as well as the statistical findings, are found in the appendices. Also included is a 38-item bibliography. (JLB)
Book Synopsis Assessing Service Quality by : Peter Hernon
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.
Book Synopsis Public Library System and Services in Tamil Nadu by : dr. S.K. Asok Kumar
Download or read book Public Library System and Services in Tamil Nadu written by dr. S.K. Asok Kumar and published by Bharathi Puthakalayam. This book was released on 2008 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A New Approach to Educational Preparation for Public Library Services by : Mary Lee Bundy
Download or read book A New Approach to Educational Preparation for Public Library Services written by Mary Lee Bundy and published by . This book was released on 1969 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Efficiency of Public Sector Outsourcing Contracts by : Paul H. Jensen
Download or read book The Efficiency of Public Sector Outsourcing Contracts written by Paul H. Jensen and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing the provision of traditionally publicly-provided services has become commonplace in most industrialized nations. Despite its prevalence, there still is no consensus in the academic literature on the magnitude (and determinants) of expected cost savings to the government, nor the sources of those savings. This article considers the arguments for (and against) outsourcing and then examines the empirical evidence pertaining to whether any observed savings occur and whether they persist over time. In addition, we examine the existing evidence for the "redistribution hypothesis" and the "quality-shading hypothesis", which critics have used to argue that outsourcing may result in lower government expenditure, but it does so by lowering wages and conditions for employees and lower quality services. Finally, we consider the impact of contract design on outsourcing outcomes.
Book Synopsis Understanding Community Librarianship by : Alistair Black
Download or read book Understanding Community Librarianship written by Alistair Black and published by Routledge. This book was released on 2017-09-29 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the information society, is the community focused library a real possibility? This book reappraises the relationship between the library and its communities through an examination of the rise and decline of ’community’ librarianship over the last three decades. The authors consider key models of community based library service and argue that bland assertions of community prevalence mask a complex and problematic relationship between a highly traditional public service bureaucracy and its users. The resulting uncertainty of purpose, they claim, explains much of the current ’crisis’ of the public library movement. Drawing on recent social science theory and empirical work in the field, this book offers a new and critical perspective on the current public library debate. It is essential reading for librarians, students of information and library science and all who have a stake in the future of the public library. As a case study of community, public service and the local state it should also be of value to those with an interest in community development, cultural policy and local government.
Book Synopsis Current Practices and Future Plans of Public Library Webmasters by : Primary Research Group
Download or read book Current Practices and Future Plans of Public Library Webmasters written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2005 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new report from Primary Research Group is based on interviews with webmasters from the San Jose Public Library, the Salt Lake City Public Library, the Alexandria Library, the Los Angeles Public Library, the Charlotte-Mecklenburg County Public Library, the Houston Public Library, the Carnegie Library of Pittsburgh, the Colorado Virtual Library and the Boston Public Library. A free sample chapter is available for download. A few of the report?s conclusions are summarized below:CONTENT MANAGEMENTLibraries take widely varying approaches to the issue of how should control the website and who should be empowered to add content to the site. Some libraries prefer to centralize access in the hands of just a few librarians who act as gatekeepers to the website. Others prefer to empower as many librarians as possible to contribute to the site, and to oversee their own contributions to the site. To achieve this, some libraries have purchased off the shelf content management systems, while others have developed in-house content management systems that allow non-technical librarians to function independent of the need for technical help. THE IMPACT OF CASCADING STYLE SHEETS (CSS)Cascading style sheet, that allow librarians to edit entire sites, or subsets of site, with one click of the mouse, have become popular ways to introduce some uniformity and lower the labor demand of editing public library websites. Cascading style sheets are important because librarians are finding more and more reasons to add more and more content to their sites. Public library websites have often quickly become unwieldy monsters that voraciously eat up librarian time. Correcting and editing these beasts by hand is dangerous and cascading style sheets allow proper measured feeding without loss of limb. MOST POPULAR PAGESSome of the most popular pages on the public library websites surveyed were the events calendar, basic library info page, database gateways and children?s and teen pages.STAFFINGRelative to the importance of the library website to the overall success of the library, the size of most library web staffs, when such staffs exist, is quite small. Usually one to three individuals run the website, and they often have other responsibilities. The strategy that most have pursued to overcome their small staffs is to devolve responsibility for content to subject specialist librarians, and to empower them to be able to edit the portions of the website for which they are responsible. UNIQUE CONTENTMost librarians interviewed stressed the need to develop unique content that would draw traffic to the website. Among the type of content mentioned were: interactive storytelling and educational games, reading lists and contests, book reviews by librarians posted online, subject guides, and events calendars. CHILDREN?S & TEEN SERVICESOne of the most vibrant areas for website development has been services for children and teens. This age group grew up with access to the world wide web and it is truly the only generation for which web use and communication is as natural as turning on the television for most Americans. Libraries have responded with books clubs, personalized spaces, interactive stories and games, and other features aimed at this audience. Nonetheless, many libraries have just scraped the surface of their potential in this area. We like what the Charlotte-Mecklenburg County Public Library has done in this area, developing unique content, focused marketing and web teams to create a unique site for Charlotte area children. SPECIAL COLLECTIONSMany libraries have plans to digitize their special collections, or at the very least, to digitize finding aids for those collections and increase access to them through the library website. We expect that this will soon become a major area of public library investment and a challenge for website administrators who must devise access schemes to digitized resources.
Author :Chief Editor- Biplab Auddya, Editor- Dr.M.Muthulakshmi, Viswaraju Udayabhaskar, Dr. Devimeenakshi.k., Dr. Haribhau Mahipati Borate, Ms.Saswati Jena, V Geetha Publisher :The Hill Publication ISBN 13 :8197194785 Total Pages :83 pages Book Rating :4.1/5 (971 download)
Book Synopsis Multidisciplinary Approach in Research Area (Volume-9) by : Chief Editor- Biplab Auddya, Editor- Dr.M.Muthulakshmi, Viswaraju Udayabhaskar, Dr. Devimeenakshi.k., Dr. Haribhau Mahipati Borate, Ms.Saswati Jena, V Geetha
Download or read book Multidisciplinary Approach in Research Area (Volume-9) written by Chief Editor- Biplab Auddya, Editor- Dr.M.Muthulakshmi, Viswaraju Udayabhaskar, Dr. Devimeenakshi.k., Dr. Haribhau Mahipati Borate, Ms.Saswati Jena, V Geetha and published by The Hill Publication. This book was released on 2024-04-17 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:
