Winning on Purpose

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Publisher : Harvard Business Press
ISBN 13 : 1647821797
Total Pages : 159 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Winning on Purpose by : Fred Reichheld

Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

The Ultimate Question 2.0 (Revised and Expanded Edition)

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 1422142396
Total Pages : 224 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis The Ultimate Question 2.0 (Revised and Expanded Edition) by : Fred Reichheld

Download or read book The Ultimate Question 2.0 (Revised and Expanded Edition) written by Fred Reichheld and published by Harvard Business Review Press. This book was released on 2011-09-20 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

Valuing U.S. National Parks and Programs

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Author :
Publisher : Routledge
ISBN 13 : 1351055763
Total Pages : 135 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Valuing U.S. National Parks and Programs by : Linda J. Bilmes

Download or read book Valuing U.S. National Parks and Programs written by Linda J. Bilmes and published by Routledge. This book was released on 2019-07-12 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the first comprehensive economic valuation of U.S. National Parks (including monuments, seashores, lakeshores, recreation areas, and historic sites) and National Park Service (NPS) programs. The book develops a comprehensive framework to calculate the economic value of protected areas, with particular application to the U.S. National Park Service. The framework covers many benefits provided by NPS units and programs, including on-site visitation, carbon sequestration, and intellectual property such as in education curricula and filming of movies/ TV shows, with case studies of each included. Examples are drawn from studies in Santa Monica Mountains National Recreation Area, Golden Gate National Recreation Area, Everglades National Park, and Chesapeake Bay. The editors conclude with a chapter on innovative approaches for sustainable funding of the NPS in its second century. The framework serves as a blueprint of methodologies for conservationists, government agencies, land trusts, economists, and others to value public lands, historical sites, and related programs, such as education. The methodologies are relevant to local and state parks, wildlife refuges, and protected areas in developed and developing countries as well as to national parks around the world. Containing a series of unique case studies, this book will be of great interest to professionals and students in environmental economics, land management, and nature conservation, as well as the more general reader interested in National Parks.

Annual Report

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Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Annual Report by : United States. National Park Service. Water Resources Division

Download or read book Annual Report written by United States. National Park Service. Water Resources Division and published by . This book was released on 1994 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Ultimate Question

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Publisher :
ISBN 13 : 9781602521605
Total Pages : 210 pages
Book Rating : 4.5/5 (216 download)

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Book Synopsis The Ultimate Question by : Fred Reichheld

Download or read book The Ultimate Question written by Fred Reichheld and published by . This book was released on 2007-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.

Annual Report 1996, Water Resources Division National Park Service, Natural Resources Report NPS/NRWRD/NRR-97/06, June 1997

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Author :
Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Annual Report 1996, Water Resources Division National Park Service, Natural Resources Report NPS/NRWRD/NRR-97/06, June 1997 by :

Download or read book Annual Report 1996, Water Resources Division National Park Service, Natural Resources Report NPS/NRWRD/NRR-97/06, June 1997 written by and published by . This book was released on 1997 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Pig Book

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Publisher : St. Martin's Griffin
ISBN 13 : 146685314X
Total Pages : 212 pages
Book Rating : 4.4/5 (668 download)

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Book Synopsis The Pig Book by : Citizens Against Government Waste

Download or read book The Pig Book written by Citizens Against Government Waste and published by St. Martin's Griffin. This book was released on 2013-09-17 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The federal government wastes your tax dollars worse than a drunken sailor on shore leave. The 1984 Grace Commission uncovered that the Department of Defense spent $640 for a toilet seat and $436 for a hammer. Twenty years later things weren't much better. In 2004, Congress spent a record-breaking $22.9 billion dollars of your money on 10,656 of their pork-barrel projects. The war on terror has a lot to do with the record $413 billion in deficit spending, but it's also the result of pork over the last 18 years the likes of: - $50 million for an indoor rain forest in Iowa - $102 million to study screwworms which were long ago eradicated from American soil - $273,000 to combat goth culture in Missouri - $2.2 million to renovate the North Pole (Lucky for Santa!) - $50,000 for a tattoo removal program in California - $1 million for ornamental fish research Funny in some instances and jaw-droppingly stupid and wasteful in others, The Pig Book proves one thing about Capitol Hill: pork is king!

Installment Loans to Consumers

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Publisher :
ISBN 13 :
Total Pages : 178 pages
Book Rating : 4.:/5 (2 download)

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Book Synopsis Installment Loans to Consumers by : United States. Bureau of Foreign and Domestic Commerce

Download or read book Installment Loans to Consumers written by United States. Bureau of Foreign and Domestic Commerce and published by . This book was released on 1940 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Yellowstone Wolves

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Publisher : University of Chicago Press
ISBN 13 : 022672848X
Total Pages : 358 pages
Book Rating : 4.2/5 (267 download)

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Book Synopsis Yellowstone Wolves by : Douglas W. Smith

Download or read book Yellowstone Wolves written by Douglas W. Smith and published by University of Chicago Press. This book was released on 2020-12-28 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: This beautifully illustrated volume on the Yellowstone Wolf Project includes an introduction by Jane Goodall and an exclusive online documentary. The reintroduction of wolves to Yellowstone National Park was one of the greatest wildlife conservation achievements of the twentieth century. Eradicated after the park was first established, these iconic carnivores returned in 1995 when the US government reversed its century-old policy of extermination. In the intervening decades, scientists have built a one-of-a-kind field study of these wolves, their behaviors, and their influence on the entire ecosystem. Yellowstone Wolves tells the incredible story of the Yellowstone Wolf Project, as told by the people behind it. This wide-ranging volume highlights what has been learned in the decades since reintroduction, as well as the unique blend of research techniques used to gain this knowledge. We learn about individual wolves, population dynamics, wolf-prey relationships, genetics, disease, management and policy, and the rippling ecosystem effects wolves have had on Yellowstone’s wild and rare landscape. Featuring a foreword by Jane Goodall, beautiful images, a companion online documentary by celebrated filmmaker Bob Landis, and contributions from more than seventy wolf and wildlife conservation luminaries from Yellowstone and around the world, Yellowstone Wolves is an informative and beautifully realized celebration of the extraordinary Yellowstone Wolf Project.

Annual Report of the Law Enforcement Assistance Administration

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Publisher :
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Annual Report of the Law Enforcement Assistance Administration by : United States. Law Enforcement Assistance Administration

Download or read book Annual Report of the Law Enforcement Assistance Administration written by United States. Law Enforcement Assistance Administration and published by . This book was released on 1978 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:

LEAA Annual Report

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Publisher :
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis LEAA Annual Report by : United States. Law Enforcement Assistance Administration

Download or read book LEAA Annual Report written by United States. Law Enforcement Assistance Administration and published by . This book was released on with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Statistical Abstract of the United States

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Publisher :
ISBN 13 :
Total Pages : 1018 pages
Book Rating : 4.3/5 (117 download)

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Book Synopsis Statistical Abstract of the United States by :

Download or read book Statistical Abstract of the United States written by and published by . This book was released on 2008 with total page 1018 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Loyalty Effect

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Publisher : Harvard Business Review Press
ISBN 13 : 9780875844480
Total Pages : 356 pages
Book Rating : 4.8/5 (444 download)

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Book Synopsis The Loyalty Effect by : Frederick F. Reichheld

Download or read book The Loyalty Effect written by Frederick F. Reichheld and published by Harvard Business Review Press. This book was released on 1996 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.

National Criminal Justice Information and Statistics Service

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Publisher :
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis National Criminal Justice Information and Statistics Service by : United States. Department of Justice

Download or read book National Criminal Justice Information and Statistics Service written by United States. Department of Justice and published by . This book was released on 1978 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Guide for Writing and Administering Performance Statements of Work for Service Contracts

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Publisher :
ISBN 13 :
Total Pages : 102 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis A Guide for Writing and Administering Performance Statements of Work for Service Contracts by :

Download or read book A Guide for Writing and Administering Performance Statements of Work for Service Contracts written by and published by . This book was released on 1980 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Requirements for Recurring Reports to the Congress

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Publisher :
ISBN 13 :
Total Pages : 812 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Requirements for Recurring Reports to the Congress by :

Download or read book Requirements for Recurring Reports to the Congress written by and published by . This book was released on 1984 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes reports required of executive branch agencies by the Congress on a recurring basis.

Recurring Reports to the Congress

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Publisher :
ISBN 13 :
Total Pages : 810 pages
Book Rating : 4.:/5 (3 download)

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Book Synopsis Recurring Reports to the Congress by : United States. General Accounting Office. Office of Program Analysis

Download or read book Recurring Reports to the Congress written by United States. General Accounting Office. Office of Program Analysis and published by . This book was released on 1984 with total page 810 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes reports required of executive branch agencies by the Congress on a recurring basis.