Americas Service Meltdown

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America's Service Meltdown

Author : Raul Pupo
Publisher : Bloomsbury Publishing USA
ISBN 13 : 031338603X
Total Pages : 193 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis America's Service Meltdown by : Raul Pupo

Download or read book America's Service Meltdown written by Raul Pupo and published by Bloomsbury Publishing USA. This book was released on 2010-06-16 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

America's Service Meltdown

Author : Raul Pupo
Publisher : Praeger
ISBN 13 : 0313386021
Total Pages : 0 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis America's Service Meltdown by : Raul Pupo

Download or read book America's Service Meltdown written by Raul Pupo and published by Praeger. This book was released on 2010-06-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

Why Service Matters

Author : Raul Pupo
Publisher : Lulu.com
ISBN 13 : 0359741754
Total Pages : 348 pages
Book Rating : 4.3/5 (597 download)

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Book Synopsis Why Service Matters by : Raul Pupo

Download or read book Why Service Matters written by Raul Pupo and published by Lulu.com. This book was released on 2019-06-20 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.

Bowling Alone: Revised and Updated

Author : Robert D. Putnam
Publisher : Simon & Schuster
ISBN 13 : 1982130849
Total Pages : 592 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Bowling Alone: Revised and Updated by : Robert D. Putnam

Download or read book Bowling Alone: Revised and Updated written by Robert D. Putnam and published by Simon & Schuster. This book was released on 2020-10-13 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to include a new chapter about the influence of social media and the Internet—the 20th anniversary edition of Bowling Alone remains a seminal work of social analysis, and its examination of what happened to our sense of community remains more relevant than ever in today’s fractured America. Twenty years, ago, Robert D. Putnam made a seemingly simple observation: once we bowled in leagues, usually after work; but no longer. This seemingly small phenomenon symbolized a significant social change that became the basis of the acclaimed bestseller, Bowling Alone, which The Washington Post called “a very important book” and Putnam, “the de Tocqueville of our generation.” Bowling Alone surveyed in detail Americans’ changing behavior over the decades, showing how we had become increasingly disconnected from family, friends, neighbors, and social structures, whether it’s with the PTA, church, clubs, political parties, or bowling leagues. In the revised edition of his classic work, Putnam shows how our shrinking access to the “social capital” that is the reward of communal activity and community sharing still poses a serious threat to our civic and personal health, and how these consequences have a new resonance for our divided country today. He includes critical new material on the pervasive influence of social media and the internet, which has introduced previously unthinkable opportunities for social connection—as well as unprecedented levels of alienation and isolation. At the time of its publication, Putnam’s then-groundbreaking work showed how social bonds are the most powerful predictor of life satisfaction, and how the loss of social capital is felt in critical ways, acting as a strong predictor of crime rates and other measures of neighborhood quality of life, and affecting our health in other ways. While the ways in which we connect, or become disconnected, have changed over the decades, his central argument remains as powerful and urgent as ever: mending our frayed social capital is key to preserving the very fabric of our society.

The Wig, The Bitch & The Meltdown

Author : Jay Manuel
Publisher : Bookclick 360 Wordeee
ISBN 13 : 1946274445
Total Pages : 1 pages
Book Rating : 4.9/5 (462 download)

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Book Synopsis The Wig, The Bitch & The Meltdown by : Jay Manuel

Download or read book The Wig, The Bitch & The Meltdown written by Jay Manuel and published by Bookclick 360 Wordeee. This book was released on 2020-08-05 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wig, The Bitch & The Meltdown is a satirical look behind the scenes of the fictional reality model competition show Model Muse, and global phenomenon. Seen through the eyes of our moral compass narrator, Pablo Michaels-the heart of the production in the helter-skelter world of Model Muse-we see behind-the-scenes and backstage shenanigans of the fashion/reality TV world. As the "The Fixer,” Pablo is the man everyone turns to in a crisis. Struggling to hold the fledgling production together, he juggles his duties to his “BFF,” the ruthless and vulnerable antihero Keisha Kash, his Supermodel boss and to his soul.

America's Meltdown

Author : John Boghosian Arden
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.4/5 (6 download)

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Book Synopsis America's Meltdown by : John Boghosian Arden

Download or read book America's Meltdown written by John Boghosian Arden and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Access to Health Care in America

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309047420
Total Pages : 240 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Access to Health Care in America by : Institute of Medicine

Download or read book Access to Health Care in America written by Institute of Medicine and published by National Academies Press. This book was released on 1993-02-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.

Middle Class Meltdown in America

Author : Kevin T Leicht
Publisher : Routledge
ISBN 13 : 1134631561
Total Pages : 195 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Middle Class Meltdown in America by : Kevin T Leicht

Download or read book Middle Class Meltdown in America written by Kevin T Leicht and published by Routledge. This book was released on 2013-12-17 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.

America: The Farewell Tour

Author : Chris Hedges
Publisher : Simon & Schuster
ISBN 13 : 1501152688
Total Pages : 400 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis America: The Farewell Tour by : Chris Hedges

Download or read book America: The Farewell Tour written by Chris Hedges and published by Simon & Schuster. This book was released on 2019-08-27 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chris Hedges’s profound and unsettling examination of America in crisis is “an exceedingly…provocative book, certain to arouse controversy, but offering a point of view that needs to be heard” (Booklist), about how bitter hopelessness and malaise have resulted in a culture of sadism and hate. America, says Pulitzer Prize–winning reporter Chris Hedges, is convulsed by an array of pathologies that have arisen out of profound hopelessness, a bitter despair, and a civil society that has ceased to function. The opioid crisis; the retreat into gambling to cope with economic distress; the pornification of culture; the rise of magical thinking; the celebration of sadism, hate, and plagues of suicides are the physical manifestations of a society that is being ravaged by corporate pillage and a failed democracy. As our society unravels, we also face global upheaval caused by catastrophic climate change. All these ills presage a frightening reconfiguration of the nation and the planet. Donald Trump rode this disenchantment to power. In his “forceful and direct” (Publishers Weekly) America: The Farewell Tour, Hedges argues that neither political party, now captured by corporate power, addresses the systemic problem. Until our corporate coup d’état is reversed these diseases will grow and ravage the country. “With sharply observed detail, Hedges writes a requiem for the American dream” (Kirkus Reviews) and seeks to jolt us out of our complacency while there is still time.

America's Services Trade Deficit

Author : United States. Congress. House. Committee on Foreign Affairs. Subcommittee on International Economic Policy and Trade
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis America's Services Trade Deficit by : United States. Congress. House. Committee on Foreign Affairs. Subcommittee on International Economic Policy and Trade

Download or read book America's Services Trade Deficit written by United States. Congress. House. Committee on Foreign Affairs. Subcommittee on International Economic Policy and Trade and published by . This book was released on 1990 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Meltdown

Author : Chuck Holton
Publisher : Multnomah
ISBN 13 : 1601422644
Total Pages : 338 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Meltdown by : Chuck Holton

Download or read book Meltdown written by Chuck Holton and published by Multnomah. This book was released on 2009-08-18 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global war on terror has reached catastrophic proportions, leading the U.S. Special Operations EOD team–Task Force Valor–to Chernobyl, where ghosts of past disasters are nothing compared to the nuclear nightmare about to unfold. With CIA Agent Mary “Phoenix” Walker heading her first Special Ops mission and Master Sergeant Bobby Sweeney fighting demons on and off the battlefield, Task Force Valor races to stop a terrorist threat in the Ukraine before Europe is turned into a radioactive wasteland. But when the terror reaches American shores, the team is powerless to help until they can save themselves. And when they finally track down the source of the chaos, what they find is worse than anything they could have imagined.

The Coming Collapse of America

Author : Ken Casey
Publisher : Xlibris Corporation
ISBN 13 : 1524529036
Total Pages : 237 pages
Book Rating : 4.5/5 (245 download)

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Book Synopsis The Coming Collapse of America by : Ken Casey

Download or read book The Coming Collapse of America written by Ken Casey and published by Xlibris Corporation. This book was released on 2016-09-16 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to demonstrate the precarious position of this country due to its huge debt. By 2020, the debt-GDP ratio of this country could well exceed 120 percent, which is considered the tipping point by the IMF. After such time, this country will suffer inflation, which will dampen investment, diminish the real value of savings, and result in a recession or depression. The primary solution for this country is to reform its entitlement programs and balance the budget. The book addresses how this country can enact a balanced budget amendment to the US Constitution to stem this nations huge debt and how membership in the Libertarian Party can foster this enactment. This book shows how to privatize social security, Medicare, and Medicaid through individual savings accounts. The book also shows how this country can develop a low-cost catastrophic hospital plan as well as a low-cost GP (family doctor) insurance plan.

Election Meltdown

Author : Richard L. Hasen
Publisher : Yale University Press
ISBN 13 : 0300252862
Total Pages : 202 pages
Book Rating : 4.3/5 (2 download)

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Book Synopsis Election Meltdown by : Richard L. Hasen

Download or read book Election Meltdown written by Richard L. Hasen and published by Yale University Press. This book was released on 2020-02-04 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the nation’s leading expert, an indispensable analysis of key threats to the integrity of the 2020 American presidential election As the 2020 presidential campaign begins to take shape, there is widespread distrust of the fairness and accuracy of American elections. In this timely and accessible book, Richard L. Hasen uses riveting stories illustrating four factors increasing the mistrust. Voter suppression has escalated as a Republican tool aimed to depress turnout of likely Democratic voters, fueling suspicion. Pockets of incompetence in election administration, often in large cities controlled by Democrats, have created an opening to claims of unfairness. Old-fashioned and new-fangled dirty tricks, including foreign and domestic misinformation campaigns via social media, threaten electoral integrity. Inflammatory rhetoric about “stolen” elections supercharges distrust among hardcore partisans. Taking into account how each of these threats has manifested in recent years—most notably in the 2016 and 2018 elections—Hasen offers concrete steps that need to be taken to restore trust in American elections before the democratic process is completely undermined.

The Collapse of the American Management Mystique

Author : Robert R. Locke
Publisher : Oxford University Press, USA
ISBN 13 : 9780198774068
Total Pages : 378 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The Collapse of the American Management Mystique by : Robert R. Locke

Download or read book The Collapse of the American Management Mystique written by Robert R. Locke and published by Oxford University Press, USA. This book was released on 1996 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every nation likes to believe myths about itself. Americans' belief in the superiority of their managerial know-how seemed to be among those most solidly based in reality. Yet, Locke argues, despite its universal claims, American managerialism has never been more than a cultural peculiarity, one whose claims to superiority had not been proved but assumed, on the premise that the best economy must have the best management. That premise, moreover, has not served American managerialism particularly well, for in the 1970s a gap opened up between the mystique of American management and the realty of a mediocre American managerial performance. The 'mystique' collapsed and those looking for best practice began to look elsewhere. Locke traces the evolution of American management in the postwar era - the phenomenon once described by Churchill as that 'clear cut, logical, mass production style of thought'. He goes on to discuss in detail the views of such business writers as Chandler, Reich, Senge, and Deming. But the force of his critique rests on a thorough examination of alternative forms of management that grew up in West Germany and Japan during the past decades. He argues that these alternative management forms have done a better job managing capitalist economies since the 1970s than has American managerialism. But the book is not an essay in negativism. In the final chapter the author suggests paths that American management can follow in order to fulfil its original promise.

The Collapse of American Criminal Justice

Author : William J. Stuntz
Publisher : Harvard University Press
ISBN 13 : 0674051750
Total Pages : 425 pages
Book Rating : 4.6/5 (74 download)

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Book Synopsis The Collapse of American Criminal Justice by : William J. Stuntz

Download or read book The Collapse of American Criminal Justice written by William J. Stuntz and published by Harvard University Press. This book was released on 2011-09-30 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rule of law has vanished in America’s criminal justice system. Prosecutors decide whom to punish; most accused never face a jury; policing is inconsistent; plea bargaining is rampant; and draconian sentencing fills prisons with mostly minority defendants. A leading criminal law scholar looks to history for the roots of these problems—and solutions.

Meltdown

Author : Katrina vanden Heuvel
Publisher : Bold Type Books
ISBN 13 : 1568584334
Total Pages : 338 pages
Book Rating : 4.5/5 (685 download)

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Book Synopsis Meltdown by : Katrina vanden Heuvel

Download or read book Meltdown written by Katrina vanden Heuvel and published by Bold Type Books. This book was released on 2009-01-09 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the leading magazine on the left, an exose of the failures, lies and misdeeds that caused the financial collapse—and a plan for rescuing the country.

The Hidden History of American Healthcare

Author : Thom Hartmann
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523091657
Total Pages : 134 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The Hidden History of American Healthcare by : Thom Hartmann

Download or read book The Hidden History of American Healthcare written by Thom Hartmann and published by Berrett-Koehler Publishers. This book was released on 2021-09-07 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular progressive radio host and New York Times bestselling author Thom Hartmann reveals how and why attempts to implement affordable universal healthcare in the United States have been thwarted and what we can do to finally make it a reality. "For-profit health insurance is the largest con job ever perpetrated on the American people—one that has cost trillions of dollars and millions of lives since the 1940s,” says Thom Hartmann. Other countries have shown us that affordable universal healthcare is not only possible but also effective and efficient. Taiwan's single-payer system saved the country a fortune as well as saving lives during the coronavirus pandemic, enabling the country to implement a nationwide coronavirus test-and-contact-trace program without shutting down the economy. This resulted in just ten deaths, while more than 500,000 people have died in the United States. Hartmann offers a deep dive into the shameful history of American healthcare, showing how greed, racism, and oligarchic corruption led to the current “sickness for profit” system. Modern attempts to create versions of government healthcare have been hobbled at every turn, including Obamacare. There is a simple solution: Medicare for all. Hartmann outlines the extraordinary benefits this system would provide the American people and economy and the steps we need to take to make it a reality. It's time for America to join every industrialized country in the world and make health a right, not a privilege.