Americas Service Meltdown

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America's Service Meltdown

Author : Raul Pupo
Publisher : Bloomsbury Publishing USA
ISBN 13 : 031338603X
Total Pages : 193 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis America's Service Meltdown by : Raul Pupo

Download or read book America's Service Meltdown written by Raul Pupo and published by Bloomsbury Publishing USA. This book was released on 2010-06-16 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

America's Service Meltdown

Author : Raul Pupo
Publisher : Praeger
ISBN 13 : 0313386021
Total Pages : 0 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis America's Service Meltdown by : Raul Pupo

Download or read book America's Service Meltdown written by Raul Pupo and published by Praeger. This book was released on 2010-06-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

Bowling Alone: Revised and Updated

Author : Robert D. Putnam
Publisher : Simon & Schuster
ISBN 13 : 1982130849
Total Pages : 592 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Bowling Alone: Revised and Updated by : Robert D. Putnam

Download or read book Bowling Alone: Revised and Updated written by Robert D. Putnam and published by Simon & Schuster. This book was released on 2020-10-13 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to include a new chapter about the influence of social media and the Internet—the 20th anniversary edition of Bowling Alone remains a seminal work of social analysis, and its examination of what happened to our sense of community remains more relevant than ever in today’s fractured America. Twenty years, ago, Robert D. Putnam made a seemingly simple observation: once we bowled in leagues, usually after work; but no longer. This seemingly small phenomenon symbolized a significant social change that became the basis of the acclaimed bestseller, Bowling Alone, which The Washington Post called “a very important book” and Putnam, “the de Tocqueville of our generation.” Bowling Alone surveyed in detail Americans’ changing behavior over the decades, showing how we had become increasingly disconnected from family, friends, neighbors, and social structures, whether it’s with the PTA, church, clubs, political parties, or bowling leagues. In the revised edition of his classic work, Putnam shows how our shrinking access to the “social capital” that is the reward of communal activity and community sharing still poses a serious threat to our civic and personal health, and how these consequences have a new resonance for our divided country today. He includes critical new material on the pervasive influence of social media and the internet, which has introduced previously unthinkable opportunities for social connection—as well as unprecedented levels of alienation and isolation. At the time of its publication, Putnam’s then-groundbreaking work showed how social bonds are the most powerful predictor of life satisfaction, and how the loss of social capital is felt in critical ways, acting as a strong predictor of crime rates and other measures of neighborhood quality of life, and affecting our health in other ways. While the ways in which we connect, or become disconnected, have changed over the decades, his central argument remains as powerful and urgent as ever: mending our frayed social capital is key to preserving the very fabric of our society.

Meltdown

Author : Chuck Holton
Publisher : Multnomah
ISBN 13 : 1601422644
Total Pages : 338 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Meltdown by : Chuck Holton

Download or read book Meltdown written by Chuck Holton and published by Multnomah. This book was released on 2009-08-18 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global war on terror has reached catastrophic proportions, leading the U.S. Special Operations EOD team–Task Force Valor–to Chernobyl, where ghosts of past disasters are nothing compared to the nuclear nightmare about to unfold. With CIA Agent Mary “Phoenix” Walker heading her first Special Ops mission and Master Sergeant Bobby Sweeney fighting demons on and off the battlefield, Task Force Valor races to stop a terrorist threat in the Ukraine before Europe is turned into a radioactive wasteland. But when the terror reaches American shores, the team is powerless to help until they can save themselves. And when they finally track down the source of the chaos, what they find is worse than anything they could have imagined.

Access to Health Care in America

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309047420
Total Pages : 240 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Access to Health Care in America by : Institute of Medicine

Download or read book Access to Health Care in America written by Institute of Medicine and published by National Academies Press. This book was released on 1993-02-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.

Preventing the Next Mortgage Crisis

Author : Dan Immergluck
Publisher : Rowman & Littlefield
ISBN 13 : 1442253142
Total Pages : 201 pages
Book Rating : 4.4/5 (422 download)

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Book Synopsis Preventing the Next Mortgage Crisis by : Dan Immergluck

Download or read book Preventing the Next Mortgage Crisis written by Dan Immergluck and published by Rowman & Littlefield. This book was released on 2015-08-20 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The great U.S. mortgage crisis was a transformative event that will reverberate for decades across families, neighborhoods, and cities. After years of research on various aspects of the crisis, Dan Immergluck examines what went wrong, identifying the factors that created the fragile housing finance system, which provided fertile ground for calamity. He also examines the federal response to the crisis, including who benefitted most from the response, and how a more effective and fair response could have been formulated. To reduce the incidence of future crises, Immergluck provides a pathway for building a more stable and fair housing finance system that would be less vulnerable to the booms and busts of global finance. Housing finance helps determine access to stable, decent-quality, affordable housing and also affects the geography of housing and educational opportunities. Thus, housing markets shape our communities, our neighborhoods, and our social and economic opportunities. Immergluck’s analysis and formulation of a way forward will be of particular interest to those concerned with urban form, neighborhood change and stability, and urban planning and policy, as well as those interested in housing and mortgage markets more generally.

Middle Class Meltdown in America

Author : Kevin T Leicht
Publisher : Routledge
ISBN 13 : 1134631561
Total Pages : 195 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Middle Class Meltdown in America by : Kevin T Leicht

Download or read book Middle Class Meltdown in America written by Kevin T Leicht and published by Routledge. This book was released on 2013-12-17 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.

Middle Class Meltdown in America

Author : Kevin T Leicht
Publisher : Routledge
ISBN 13 : 1134631499
Total Pages : 205 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Middle Class Meltdown in America by : Kevin T Leicht

Download or read book Middle Class Meltdown in America written by Kevin T Leicht and published by Routledge. This book was released on 2013-12-17 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.

Busted: Life Inside the Great Mortgage Meltdown

Author : Edmund L. Andrews
Publisher : W. W. Norton & Company
ISBN 13 : 0393071286
Total Pages : 236 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Busted: Life Inside the Great Mortgage Meltdown by : Edmund L. Andrews

Download or read book Busted: Life Inside the Great Mortgage Meltdown written by Edmund L. Andrews and published by W. W. Norton & Company. This book was released on 2009-05-22 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fiasco that sank millions of Americans, including one journalist, who thought he knew better. A veteran New York Times economics reporter, Ed Andrews was intimately aware of the dangers posed by easy mortgages from fast-buck lenders. Yet, at the promise of a second chance at love, he succumbed to the temptation of subprime lending and became part of the economic catastrophe he was covering. In surprisingly short order, he amassed a staggering amount of debt and reached the edge of bankruptcy. In Busted, Andrew bluntly recounts his misadventures in mortgages and goes one step further to describe the brokers, lenders, Wall Street players, and Washington policymakers who helped bring that money to his door. The result is a penetrating and often acerbic look at the binge and bust that nearly bankrupted the United States. Enabled by know-nothing complacency in Washington, Wall Street wizards used "collateralized debt obligations," "conduits," and other inscrutable financial "innovations" to put American home financing into hyperdrive. Millions of Americans abandoned the safety of thirty-year, fixed-rate mortgages and loaded up on debt. While regulators insisted that the markets knew best, Wall Street firms fragmented and repackaged unsound loans into securities that the rating agencies stamped with triple-A seals of approval. Andrews describes a remarkably democratic debacle that made fools out of people up and down the financial food chain. From a confessional meeting with Alan Greenspan to a trek through the McMansion bubble of the OC, he maps the arc of the Frankenstein loans that brought the American economy to the brink. With on-the-ground reporting from the frothiest quarters of the crisis, Andrews locates what is likely to be the high-water mark in America's long-term embrace of higher borrowing, higher risk-taking, and the fervent belief in the possibility of easy profits.

Election Meltdown

Author : Richard L. Hasen
Publisher : Yale University Press
ISBN 13 : 0300252862
Total Pages : 202 pages
Book Rating : 4.3/5 (2 download)

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Book Synopsis Election Meltdown by : Richard L. Hasen

Download or read book Election Meltdown written by Richard L. Hasen and published by Yale University Press. This book was released on 2020-02-04 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the nation’s leading expert, an indispensable analysis of key threats to the integrity of the 2020 American presidential election As the 2020 presidential campaign begins to take shape, there is widespread distrust of the fairness and accuracy of American elections. In this timely and accessible book, Richard L. Hasen uses riveting stories illustrating four factors increasing the mistrust. Voter suppression has escalated as a Republican tool aimed to depress turnout of likely Democratic voters, fueling suspicion. Pockets of incompetence in election administration, often in large cities controlled by Democrats, have created an opening to claims of unfairness. Old-fashioned and new-fangled dirty tricks, including foreign and domestic misinformation campaigns via social media, threaten electoral integrity. Inflammatory rhetoric about “stolen” elections supercharges distrust among hardcore partisans. Taking into account how each of these threats has manifested in recent years—most notably in the 2016 and 2018 elections—Hasen offers concrete steps that need to be taken to restore trust in American elections before the democratic process is completely undermined.

America's Fiscal Constitution

Author : Bill White
Publisher : PublicAffairs
ISBN 13 : 1610393449
Total Pages : 577 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis America's Fiscal Constitution by : Bill White

Download or read book America's Fiscal Constitution written by Bill White and published by PublicAffairs. This book was released on 2014-04-01 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: What would Washington, Jefferson, Madison, Lincoln, the Roosevelts, Truman, and Eisenhower have done about today's federal debt crisis? America's Fiscal Constitution tells the remarkable story of fiscal heroes who imposed clear limits on the use of federal debt, limits that for two centuries were part of an unwritten constitution. Those national leaders borrowed only for extraordinary purposes and relied on well-defined budget practices to balance federal spending and revenues. That traditional fiscal constitution collapsed in 2001. Afterward -- for the first time in history -- federal elected officials cut taxes during war, funded permanent new programs entirely with debt, grew dependent on foreign creditors, and claimed that the economy could not thrive without routine federal borrowing. For most of the nation's history, conservatives fought to restrain the growth of government by insisting that new programs be paid for with taxation, while progressives sought to preserve opportunities for people on the way up by balancing budgets. Virtually all mainstream politicians recognized that excessive debt could jeopardize private investment and national independence. With original scholarship and the benefit of experience in finance and public service, Bill White dispels common budget myths and distills practical lessons from the nation's five previous spikes in debt. America's Fiscal Constitution offers an objective and hopeful guide for people trying to make sense of the nation's current, most severe, debt crisis and its impact on their lives and our future.

The Coming Collapse of America

Author : Ken Casey
Publisher : Xlibris Corporation
ISBN 13 : 1524529036
Total Pages : 237 pages
Book Rating : 4.5/5 (245 download)

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Book Synopsis The Coming Collapse of America by : Ken Casey

Download or read book The Coming Collapse of America written by Ken Casey and published by Xlibris Corporation. This book was released on 2016-09-16 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to demonstrate the precarious position of this country due to its huge debt. By 2020, the debt-GDP ratio of this country could well exceed 120 percent, which is considered the tipping point by the IMF. After such time, this country will suffer inflation, which will dampen investment, diminish the real value of savings, and result in a recession or depression. The primary solution for this country is to reform its entitlement programs and balance the budget. The book addresses how this country can enact a balanced budget amendment to the US Constitution to stem this nations huge debt and how membership in the Libertarian Party can foster this enactment. This book shows how to privatize social security, Medicare, and Medicaid through individual savings accounts. The book also shows how this country can develop a low-cost catastrophic hospital plan as well as a low-cost GP (family doctor) insurance plan.

The Collapse of the American Management Mystique

Author : Robert R. Locke
Publisher : Oxford University Press, USA
ISBN 13 : 9780198774068
Total Pages : 378 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The Collapse of the American Management Mystique by : Robert R. Locke

Download or read book The Collapse of the American Management Mystique written by Robert R. Locke and published by Oxford University Press, USA. This book was released on 1996 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every nation likes to believe myths about itself. Americans' belief in the superiority of their managerial know-how seemed to be among those most solidly based in reality. Yet, Locke argues, despite its universal claims, American managerialism has never been more than a cultural peculiarity, one whose claims to superiority had not been proved but assumed, on the premise that the best economy must have the best management. That premise, moreover, has not served American managerialism particularly well, for in the 1970s a gap opened up between the mystique of American management and the realty of a mediocre American managerial performance. The 'mystique' collapsed and those looking for best practice began to look elsewhere. Locke traces the evolution of American management in the postwar era - the phenomenon once described by Churchill as that 'clear cut, logical, mass production style of thought'. He goes on to discuss in detail the views of such business writers as Chandler, Reich, Senge, and Deming. But the force of his critique rests on a thorough examination of alternative forms of management that grew up in West Germany and Japan during the past decades. He argues that these alternative management forms have done a better job managing capitalist economies since the 1970s than has American managerialism. But the book is not an essay in negativism. In the final chapter the author suggests paths that American management can follow in order to fulfil its original promise.

Good Enough for Government Work

Author : Amy E. Lerman
Publisher : University of Chicago Press
ISBN 13 : 022663020X
Total Pages : 329 pages
Book Rating : 4.2/5 (266 download)

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Book Synopsis Good Enough for Government Work by : Amy E. Lerman

Download or read book Good Enough for Government Work written by Amy E. Lerman and published by University of Chicago Press. This book was released on 2019-06-14 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: American government is in the midst of a reputation crisis. An overwhelming majority of citizens—Republicans and Democrats alike—hold negative perceptions of the government and believe it is wasteful, inefficient, and doing a generally poor job managing public programs and providing public services. When social problems arise, Americans are therefore skeptical that the government has the ability to respond effectively. It’s a serious problem, argues Amy E. Lerman, and it will not be a simple one to fix. With Good Enough for Government Work, Lerman uses surveys, experiments, and public opinion data to argue persuasively that the reputation of government is itself an impediment to government’s ability to achieve the common good. In addition to improving its efficiency and effectiveness, government therefore has an equally critical task: countering the belief that the public sector is mired in incompetence. Lerman takes readers through the main challenges. Negative perceptions are highly resistant to change, she shows, because we tend to perceive the world in a way that confirms our negative stereotypes of government—even in the face of new information. Those who hold particularly negative perceptions also begin to “opt out” in favor of private alternatives, such as sending their children to private schools, living in gated communities, and refusing to participate in public health insurance programs. When sufficient numbers of people opt out of public services, the result can be a decline in the objective quality of public provision. In this way, citizens’ beliefs about government can quickly become a self-fulfilling prophecy, with consequences for all. Lerman concludes with practical solutions for how the government might improve its reputation and roll back current efforts to eliminate or privatize even some of the most critical public services.

The Cultural Collapse of America, and the World

Author : David Siriano
Publisher : Xulon Press
ISBN 13 : 1600346219
Total Pages : 386 pages
Book Rating : 4.6/5 (3 download)

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Book Synopsis The Cultural Collapse of America, and the World by : David Siriano

Download or read book The Cultural Collapse of America, and the World written by David Siriano and published by Xulon Press. This book was released on 2006-09 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to explain how the events of this world such as wars, cultural lifestyles of evil, and the potentially built in catastrophes as earthquakes and other natural disasters, are events allowed by God because of man's sin. These events lead to the interruption of man's plans in the end-time by a loving creator God.

Meltdown

Author : Thomas E. Woods
Publisher : Simon and Schuster
ISBN 13 : 1596981067
Total Pages : 195 pages
Book Rating : 4.5/5 (969 download)

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Book Synopsis Meltdown by : Thomas E. Woods

Download or read book Meltdown written by Thomas E. Woods and published by Simon and Schuster. This book was released on 2009-02-09 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a foreword from Ron Paul, Meltdown is the free-market answer to the Fed-created economic crisis. As the new Obama administration inevitably calls for more regulations, Woods argues that the only way to rebuild our economy is by returning to the fundamentals of capitalism and letting the free market work.

Alienated America

Author : Timothy P. Carney
Publisher : HarperCollins
ISBN 13 : 006279714X
Total Pages : 368 pages
Book Rating : 4.0/5 (627 download)

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Book Synopsis Alienated America by : Timothy P. Carney

Download or read book Alienated America written by Timothy P. Carney and published by HarperCollins. This book was released on 2019-02-19 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now a Washington Post bestseller. Respected conservative journalist and commentator Timothy P. Carney continues the conversation begun with Hillbilly Elegy and the classic Bowling Alone in this hard-hitting analysis that identifies the true factor behind the decline of the American dream: it is not purely the result of economics as the left claims, but the collapse of the institutions that made us successful, including marriage, church, and civic life. During the 2016 presidential campaign, Donald J. Trump proclaimed, “the American dream is dead,” and this message resonated across the country. Why do so many people believe that the American dream is no longer within reach? Growing inequality, stubborn pockets of immobility, rising rates of deadly addiction, the increasing and troubling fact that where you start determines where you end up, heightening political strife—these are the disturbing realities threatening ordinary American lives today. The standard accounts pointed to economic problems among the working class, but the root was a cultural collapse: While the educated and wealthy elites still enjoy strong communities, most blue-collar Americans lack strong communities and institutions that bind them to their neighbors. And outside of the elites, the central American institution has been religion That is, it’s not the factory closings that have torn us apart; it’s the church closings. The dissolution of our most cherished institutions—nuclear families, places of worship, civic organizations—has not only divided us, but eroded our sense of worth, belief in opportunity, and connection to one another. In Abandoned America, Carney visits all corners of America, from the dim country bars of Southwestern Pennsylvania., to the bustling Mormon wards of Salt Lake City, and explains the most important data and research to demonstrate how the social connection is the great divide in America. He shows that Trump’s surprising victory was the most visible symptom of this deep-seated problem. In addition to his detailed exploration of how a range of societal changes have, in tandem, damaged us, Carney provides a framework that will lead us back out of a lonely, modern wilderness.