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Advice From A Call Center Geek
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Book Synopsis Advice from a Call Center Geek by : Thomas Laird
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Book Synopsis MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0 by : Thomas Laird
Download or read book MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0 written by Thomas Laird and published by Expivia Press. This book was released on 2019-08-22 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "MORE Advice From a Call Center Geek!" takes a look at a new way of running today's high-end contact center. This is the follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018."MORE Advice From a Call Center Geek!" is just that, MORE! The book has 60 additional pages of content from the original book that focus deeper on how to hire for culture, more games to play in your center, how to fix attendance issues and how to coach for quality. If we thought it would help you improve your call center, it's in the book!Tom Laird, the CEO of award-winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world-class operation. Tom is also the creator and voice of the "Advice from a Call Center Geek!" podcast. Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it
Book Synopsis Call Centers For Dummies by : Real Bergevin
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Book Synopsis The Effective Manager by : Mark Horstman
Download or read book The Effective Manager written by Mark Horstman and published by John Wiley & Sons. This book was released on 2016-07-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.
Book Synopsis The Geek Squad Guide to Solving Any Computer Glitch by : Robert Stephens
Download or read book The Geek Squad Guide to Solving Any Computer Glitch written by Robert Stephens and published by Simon and Schuster. This book was released on 1999-09-08 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Geek Squad demystifies software forever and comes to the rescue of computer users who are tired of paying and waiting for technical assistance. 15 illustrations.
Book Synopsis The Geek's Guide to Unrequited Love by : Sarvenaz Tash
Download or read book The Geek's Guide to Unrequited Love written by Sarvenaz Tash and published by Simon and Schuster. This book was released on 2016-06-14 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Hughes meets Comic Con in this novel about a teenager who is trying to get his best friend to fall in love with him that’s an “unabashed love letter and delightful inside joke for comic enthusiasts” (Kirkus Reviews). Peter Parker and Gwen Stacy... Archie and Veronica... Althena and Noth... ...Graham and Roxy? Graham met his best friend, Roxana, when he moved into her neighborhood eight years ago, and she asked him which Hogwarts house he’d be sorted into. Graham has been in love with her ever since. But now they’re sixteen, still neighbors, still best friends. And Graham and Roxy share more than ever—moving on from their Harry Potter obsession to a serious love of comic books. When Graham learns that the creator of their favorite comic, The Chronicles of Althena, is making a rare appearance at this year’s New York Comic Con, he knows he must score tickets. And the event inspires Graham to come up with the perfect plan to tell Roxy how he really feels about her. He’s got three days to woo his best friend at the coolest, kookiest con full of superheroes and supervillains. But no one at a comic book convention is who they appear to be...even Roxy. And Graham is starting to realize fictional love stories are way less complicated than real-life ones.
Download or read book Contact written by Jack A. Green and published by Scarborough, Ont. : Nelson Canada. This book was released on 2000 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
Book Synopsis How to Be a Great Call Center Representative by : Robert W. Lucas
Download or read book How to Be a Great Call Center Representative written by Robert W. Lucas and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Download or read book Team Geek written by Brian W. Fitzpatrick and published by "O'Reilly Media, Inc.". This book was released on 2012-07-06 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a perfect world, software engineers who produce the best code are the most successful. But in our perfectly messy world, success also depends on how you work with people to get your job done. In this highly entertaining book, Brian Fitzpatrick and Ben Collins-Sussman cover basic patterns and anti-patterns for working with other people, teams, and users while trying to develop software. This is valuable information from two respected software engineers whose popular series of talks—including "Working with Poisonous People"—has attracted hundreds of thousands of followers. Writing software is a team sport, and human factors have as much influence on the outcome as technical factors. Even if you’ve spent decades learning the technical side of programming, this book teaches you about the often-overlooked human component. By learning to collaborate and investing in the "soft skills" of software engineering, you can have a much greater impact for the same amount of effort. Team Geek was named as a Finalist in the 2013 Jolt Awards from Dr. Dobb's Journal. The publication's panel of judges chose five notable books, published during a 12-month period ending June 30, that every serious programmer should read.
Book Synopsis Bringing Up Geeks by : Marybeth Hicks
Download or read book Bringing Up Geeks written by Marybeth Hicks and published by Penguin. This book was released on 2008-07-01 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough parenting book that redefines the meaning of 'geek' and inspires parents to free themselves and their kids from the 'culture of cool.' In a world of superficial values, peer pressure, and out-of-control consumerism, the world needs more GEEKS: Genuine, Enthusiastic, Empowered Kids. Today's 'culture of cool' has changed the way kids grow up. Rather than enjoying innocent childhoods while developing strong, authentic characters, today's kids can become cynical 'even jaded' as they absorb the dangerous messages and harmful influences of a dominant popular culture that encourages materialism, high-risk behaviors, and a state of pseudo-adulthood. Author and mother of four Marybeth Hicks suggests an alternative: bringing up geeks. In this groundbreaking book, she shows parents how they can help their children gain the enthusiasm to pursue their passions, not just the latest fashions; the confidence to resist peer pressure and destructive behaviors; the love of learning that helps them excel at school and in life; and the maturity to value family as well as friends, as well as make good moral decisions. With a foundation like that, kids will grow up to be the coolest adults.
Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland
Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The 4-Hour Body by : Timothy Ferriss
Download or read book The 4-Hour Body written by Timothy Ferriss and published by Harmony. This book was released on 2010-12-14 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • The game-changing author of The 4-Hour Workweek teaches you how to reach your peak physical potential with minimum effort. “A practical crash course in how to reinvent yourself.”—Kevin Kelly, Wired Is it possible to reach your genetic potential in 6 months? Sleep 2 hours per day and perform better than on 8 hours? Lose more fat than a marathoner by bingeing? Indeed, and much more. The 4-Hour Body is the result of an obsessive quest, spanning more than a decade, to hack the human body using data science. It contains the collective wisdom of hundreds of elite athletes, dozens of MDs, and thousands of hours of jaw-dropping personal experimentation. From Olympic training centers to black-market laboratories, from Silicon Valley to South Africa, Tim Ferriss fixated on one life-changing question: For all things physical, what are the tiniest changes that produce the biggest results? Thousands of tests later, this book contains the answers for both men and women. It’s the wisdom Tim used to gain 34 pounds of muscle in 28 days, without steroids, and in four hours of total gym time. From the gym to the bedroom, it’s all here, and it all works. You will learn (in less than 30 minutes each): • How to lose those last 5-10 pounds (or 100+ pounds) with odd combinations of food and safe chemical cocktails • How to prevent fat gain while bingeing over the weekend or the holidays • How to sleep 2 hours per day and feel fully rested • How to produce 15-minute female orgasms • How to triple testosterone and double sperm count • How to go from running 5 kilometers to 50 kilometers in 12 weeks • How to reverse “permanent” injuries • How to pay for a beach vacation with one hospital visit And that's just the tip of the iceberg. There are more than 50 topics covered, all with real-world experiments, many including more than 200 test subjects. You don't need better genetics or more exercise. You need immediate results that compel you to continue. That’s exactly what The 4-Hour Body delivers.
Book Synopsis The Software Developer's Career Handbook by : Michael Lopp
Download or read book The Software Developer's Career Handbook written by Michael Lopp and published by "O'Reilly Media, Inc.". This book was released on 2023-08-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: At some point in your career, you'll realize there's more to being a software engineer than dealing with code. Is it time to become a manager? Or join a startup? In this insightful and entertaining book, Michael Lopp recalls his own make-or-break moments with Silicon Valley giants such as Apple, Slack, Pinterest, Palantir, Netscape, and Symantec to help you make better, more mindful career decisions. With more than 40 stand-alone stories, Lopp walks through a complete job lifecycle, starting with the interview and ending with the realization that it might be time to move on. You'll learn how to handle baffling circumstances in your job, understand what you want from your career, and discover how to thrive in your workplace. Learn how to navigate areas of your job that don't involve writing code Identify how the aspects you enjoy will affect your next career steps Build and maintain key relationships and interactions within your community Make choices that will help you have a "deliberate career" Recognize what's important to your manager and work on things that matter
Book Synopsis Geek Girls Don't Cry by : Andrea Towers
Download or read book Geek Girls Don't Cry written by Andrea Towers and published by Union Square + ORM. This book was released on 2019-04-02 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: From an entertainment writer, “an enjoyable read for anyone interested in pop culture, with particular relevance to those working to overcome struggles.” (Booklist) What does it mean for a woman to be strong—especially in a world where our conception of a “hero” is still so heavily influenced by male characters like Batman, Spider-Man, and Superman? Geek Girls Don’t Cry outlines some of the primary traits heroic women can call upon, like resilience, self-acceptance, and bravery, pulling in stories from real-life women as well as figures from the pop-culture pantheon. Written by Andrea Towers, who has worked for Marvel Entertainment and written about superheroines for such outlets as Entertainment Weekly, Geek Girls Don’t Cry also includes interviews with the creators of our favorite fictional heroines, who discuss how they came up with their inspiring characters and how their creations continue to inspire them. “In a market flush with biographical anthologies of awesome, powerful, and sometimes unknown women, Towers’ book stands out. She puts the creative in creative nonfiction as she takes the biographical details of fictional female characters and associates them with various real-life issues to empower and comfort readers.” —Booklist
Book Synopsis How to Survive & Thrive in a Call Centre by : Alison Mathiebe
Download or read book How to Survive & Thrive in a Call Centre written by Alison Mathiebe and published by . This book was released on 2016-10-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Download or read book Geek Girl Rising written by Heather Cabot and published by St. Martin's Press. This book was released on 2017-05-23 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book "isn't about the famous tech trailblazers you already know, like Sheryl Sandberg and Marissa Mayer. Instead, veteran journalists Heather Cabot and Samantha Walravens introduce readers to the ... female entrepreneurs and technologists fighting at the grassroots level for an ownership stake in the revolution that's changing the way we live, work and connect to each other"--Amazon.com.
Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland
Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2012 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt:
