Achieving Quality Standards

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Author :
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780273601647
Total Pages : 210 pages
Book Rating : 4.6/5 (16 download)

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Book Synopsis Achieving Quality Standards by : Lesley Munro-Faure

Download or read book Achieving Quality Standards written by Lesley Munro-Faure and published by Financial Times/Prentice Hall. This book was released on 1993 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a step-by-step guide to achieving quality standards in the workplace. This guide shows managers how to improve their competitive advantage using a Quality Management System (QMS) as part of their strategy. ISO9000/BS5750, how to get management commitment, how to develop a QMS, and how to get maximum benefit from a QMS. who need practical and comprehensive guidance, as well as for those thinking of implementing a quality management system.

ISO 9001:2015 Explained

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Publisher : Quality Press
ISBN 13 : 1953079741
Total Pages : 158 pages
Book Rating : 4.9/5 (53 download)

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Book Synopsis ISO 9001:2015 Explained by : Charles A. Cianfrani

Download or read book ISO 9001:2015 Explained written by Charles A. Cianfrani and published by Quality Press. This book was released on 2015-09-21 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements. This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categories. Where appropriate, it includes an elaboration of why the requirements are important. It also includes typical audit-type questions that an organization may consider to assess conformity to internal needs and ISO 9001 requirements. Recommendations for implementation are also included. This book addresses the needs of: Users and organizations seeking a general understanding of the contents of ISO 9001:2015 Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS Educators who require a textbook to accompany a training class or course on ISO 9001:2015 Auditors who desire to increase their level of auditing competence Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.

Performance Assessments for Adult Education

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Publisher : National Academies Press
ISBN 13 : 0309084539
Total Pages : 132 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Performance Assessments for Adult Education by : National Research Council

Download or read book Performance Assessments for Adult Education written by National Research Council and published by National Academies Press. This book was released on 2002-08-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the United States, the nomenclature of adult education includes adult literacy, adult secondary education, and English for speakers of other languages (ESOL) services provided to undereducated and limited English proficient adults. Those receiving adult education services have diverse reasons for seeking additional education. With the passage of the WIA, the assessment of adult education students became mandatory-regardless of their reasons for seeking services. The law does allow the states and local programs flexibility in selecting the most appropriate assessment for the student. The purpose of the NRC's workshop was to explore issues related to efforts to measure learning gains in adult basic education programs, with a focus on performance-based assessments.

Achieving Customer Experience Excellence through a Quality Management System

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Publisher : Quality Press
ISBN 13 : 0873899350
Total Pages : 245 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis

Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-08 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.

Quality Management

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Publisher : Emerald Group Publishing
ISBN 13 : 1787698033
Total Pages : 312 pages
Book Rating : 4.7/5 (876 download)

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Book Synopsis Quality Management by : Marco Sartor

Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition

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Publisher : Quality Press
ISBN 13 : 0873899059
Total Pages : 99 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition by : Denise E. Robitaille

Download or read book ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition written by Denise E. Robitaille and published by Quality Press. This book was released on 2016-03-24 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2015. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001–compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness—all of which ultimately have a positive impact on the bottom line. It is expected that some readers will have already established a QMS. This handbook will serve to reinforce good practices and will help you better understand the intent and value of some of the requirements of ISO 9001. Since the handbook is especially focused on small and medium-sized organizations, the examples that are provided will have greater applicability and will enhance comprehension, again resulting in increased value. Implementing a QMS in a small organization is not easier or harder than it is in a large one. Resources are different; each organization has its own unique challenges, constraints, and advantages. The thing to always bear in mind is that this is your organization and these are your processes. ISO 9001:2015 defines the requirements, but it does not dictate the method of application. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.

Quality Systems Handbook

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Publisher : Elsevier
ISBN 13 : 1483104931
Total Pages : 393 pages
Book Rating : 4.4/5 (831 download)

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Book Synopsis Quality Systems Handbook by : David Hoyle

Download or read book Quality Systems Handbook written by David Hoyle and published by Elsevier. This book was released on 2015-08-11 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.

The ISO 14001:2015 Implementation Handbook

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Publisher : Quality Press
ISBN 13 : 0873899296
Total Pages : 132 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis The ISO 14001:2015 Implementation Handbook by : Milton P. Dentch

Download or read book The ISO 14001:2015 Implementation Handbook written by Milton P. Dentch and published by Quality Press. This book was released on 2016-04-14 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how an organization can use a management system to both control and improve its environmental performance. It provides guidance in building the environmental management system (EMS) in support of the organization’s operations---linking the management system to the requirements of ISO 14001 to support third-party certification to ISO 14001:2015. Included in the text are best practices as well as common pitfalls and weaknesses the author has observed in various organizations. He is an environmental auditor and EMS internal auditor trainer and consultant. He has audited EMSs of over 100 companies to ISO 14001. For those organizations already certified to ISO 14001:2004, the book highlights the changes required to upgrade to the new 2015 version. In addition, included on an accompanying CD are comprehensive check sheets to be used by internal auditors in auditing an EMS's conformance to ISO 14001:2015.

Quality Management

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Publisher : CRC Press
ISBN 13 : 1439813817
Total Pages : 174 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Quality Management by : Peter D. Mauch

Download or read book Quality Management written by Peter D. Mauch and published by CRC Press. This book was released on 2009-12-17 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen

Achieving The New International Quality Standards

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Publisher : Universities Press
ISBN 13 : 9788173712920
Total Pages : 246 pages
Book Rating : 4.7/5 (129 download)

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Book Synopsis Achieving The New International Quality Standards by : L. Munro-Faure

Download or read book Achieving The New International Quality Standards written by L. Munro-Faure and published by Universities Press. This book was released on with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling book has been completely updated to reflect the new BS EN ISO 9000 standard. This book shows you: The business bebefits of a quality management system and how to implement one; the key documents that form the basis of the new standards which will provide a starting point for your organisation......

Standards, Quality Control, and Measurement Sciences in 3D Printing and Additive Manufacturing

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Publisher : Academic Press
ISBN 13 : 0128134909
Total Pages : 270 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Standards, Quality Control, and Measurement Sciences in 3D Printing and Additive Manufacturing by : Chee Kai Chua

Download or read book Standards, Quality Control, and Measurement Sciences in 3D Printing and Additive Manufacturing written by Chee Kai Chua and published by Academic Press. This book was released on 2017-06-03 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Standards, Quality Control and Measurement Sciences in 3D Printing and Additive Manufacturing addresses the critical elements of the standards and measurement sciences in 3D printing to help readers design and create safe, reliable products of high quality. With 3D printing revolutionizing the process of manufacturing in a wide range of products, the book takes key features into account, such as design and fabrication and the current state and future potentials and opportunities in the field. In addition, the book provides an in-depth analysis on the importance of standards and measurement sciences. With self-test exercises at the end of each chapter, readers can improve their ability to take up challenges and become proficient in a number of topics related to 3D printing, including software usage, materials specification and benchmarking. Helps the reader understand the quality framework tailored for 3D printing processes Explains data format and process control in 3D printing Provides an overview of different materials and characterization methods Covers benchmarking and metrology for 3D printing

Crossing the Quality Chasm

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Publisher : National Academies Press
ISBN 13 : 0309132967
Total Pages : 359 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Drivers and Barriers to Achieving Quality in Higher Education

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Publisher : Springer Science & Business Media
ISBN 13 : 9462094942
Total Pages : 187 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Drivers and Barriers to Achieving Quality in Higher Education by : Heather Eggins

Download or read book Drivers and Barriers to Achieving Quality in Higher Education written by Heather Eggins and published by Springer Science & Business Media. This book was released on 2014-02-05 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The topic of achieving and assuring quality in every higher education institution continues to be both relevant and urgent worldwide. This volume presents a considered discussion of a range of facets of the issue, drawing on the findings of a 3 year EU research programme involving seven countries: Czech Republic, United Kingdom, Latvia, Portugal, Poland, Slovakia and the Netherlands. Topics include access, student assessment, governance, stakeholders, academic faculty, information and the interface between the secondary and tertiary sectors. The authors, all of whom are drawn from the research teams, explore particular aspects of the research objectives. These aim to identify the drivers and overcome the barriers to establishing high quality in both European higher education, in relation to the Standards and Guidelines for Quality Assurance and, by implication, in worldwide higher education.

Achieving Customer Experience Excellence through a Quality Management System

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Publisher : Quality Press
ISBN 13 : 1953079679
Total Pages : 256 pages
Book Rating : 4.9/5 (53 download)

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Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis

Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.

Laboratory Quality Management System

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Publisher :
ISBN 13 : 9789241548274
Total Pages : 0 pages
Book Rating : 4.5/5 (482 download)

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Book Synopsis Laboratory Quality Management System by : World Health Organization

Download or read book Laboratory Quality Management System written by World Health Organization and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving, maintaining and improving accuracy, timeliness and reliability are major challenges for health laboratories. Countries worldwide committed themselves to build national capacities for the detection of, and response to, public health events of international concern when they decided to engage in the International Health Regulations implementation process. Only sound management of quality in health laboratories will enable countries to produce test results that the international community will trust in cases of international emergency. This handbook was developed through collaboration between the WHO Lyon Office for National Epidemic Preparedness and Response, the United States of America Centers for Disease Control and Prevention (CDC) Division of Laboratory Systems, and the Clinical and Laboratory Standards Institute (CLSI). It is based on training sessions and modules provided by the CDC and WHO in more than 25 countries, and on guidelines for implementation of ISO 15189 in diagnostic laboratories, developed by CLSI. This handbook is intended to provide a comprehensive reference on Laboratory Quality Management System for all stakeholders in health laboratory processes, from management, to administration, to bench-work laboratorians. This handbook covers topics that are essential for quality management of a public health or clinical laboratory. They are based on both ISO 15189 and CLSI GP26-A3 documents. Each topic is discussed in a separate chapter. The chapters follow the framework developed by CLSI and are organized as the "12 Quality System Essentials".

Improving Quality of Care in Low- and Middle-Income Countries

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Publisher : National Academies Press
ISBN 13 : 030937345X
Total Pages : 111 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Improving Quality of Care in Low- and Middle-Income Countries by : National Academies of Sciences, Engineering, and Medicine

Download or read book Improving Quality of Care in Low- and Middle-Income Countries written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2015-11-19 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality of care is a priority for U.S. Agency for International Development (USAID). The agency's missions abroad and their host country partners work in quality improvement, but a lack of evidence about the best ways to facilitate such improvements has constrained their informed selection of interventions. Six different methods - accreditation, COPE, improvement collaborative, standards-based management and recognitions (SBM-R), supervision, and clinical in-service training - currently make up the majority of this investment for USAID missions. As their already substantial investment in quality grows, there is demand for more scientific evidence on how to reliably improve quality of care in poor countries. USAID missions, and many other organizations spending on quality improvement, would welcome more information about how different strategies work to improve quality, when and where certain tools are most effective, and the best ways to measure success and shortcomings. To gain a better understanding of the evidence supporting different quality improvement tools and clarity on how they would help advance the global quality improvement agenda, the Institute of Medicine convened a 2-day workshop in January 2015. The workshop's goal was to illuminate these different methods, discussing their pros and cons. This workshop summary is a description of the presentations and discussions.

Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies

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Author :
Publisher : OECD Publishing
ISBN 13 : 9264805907
Total Pages : 447 pages
Book Rating : 4.2/5 (648 download)

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Book Synopsis Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by : OECD

Download or read book Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.