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Author : Reinhold Leichtfuss
Publisher : John Wiley & Sons
ISBN 13 : 9780470858271
Total Pages : 384 pages
Book Rating : 4.8/5 (582 download)
Download or read book Achieving Excellence in Retail Banking written by Reinhold Leichtfuss and published by John Wiley & Sons. This book was released on 2003-01-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Tschohl
Publisher : Best Sellers Publishing
ISBN 13 : 9780963626844
Total Pages : 388 pages
Book Rating : 4.6/5 (268 download)
Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation
Author : Pardeep Kumar
Publisher : Notion Press
ISBN 13 : 1639976159
Total Pages : 482 pages
Book Rating : 4.6/5 (399 download)
Download or read book Lock Your Financial Success written by Pardeep Kumar and published by Notion Press. This book was released on 2021-09-21 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: What will you get out of this Book? • Basics of Retail Banking • Basics of the Retail Foreign Exchange & Inter-Bank Foreign Exchange Deals • Core Banking Solution Implementation & Business Continuity Planning • Prudential Norms on the Asset Classification, Income Recognition & Provisioning and Bad Bank • Landscape of the Anti-Money Laundering and Anti-Terrorist Financing • Cyber-Crime & Security Landscape • Risks that Banks and Financial Institutions must mitigate • Foundations of the Leasing & Hire-Purchase Finance • Marketing, Sales & Business Ethics Excellence • How to achieve the Financial Goals & Freedom? • The Dynamics of Inflation, E-commerce & Demonetisation • Key Concepts and Terms in Retail Banking & Personal Finance • Careers in Retail Banking & Finance Striking Features of the Book • Well-crafted, relevant & contemporary contents driven by nearly four decades of the hands-on experience of the author in the BFSI & IT sectors • Reinforced by the well-researched data, quotes & facts • Exhilarating as well as irksome anecdotes encountered by the author in the domestic and overseas territories make the book a fascinating read • ONE-STOP Reference for the Individuals seeking to master the Retail Banking & Personal Finance and attain the financial freedom • An easy-to-read , fluent and engaging writing style with lucid explanations.
Author : Duff McDonald
Publisher : Simon and Schuster
ISBN 13 : 1439190984
Total Pages : 400 pages
Book Rating : 4.4/5 (391 download)
Download or read book The Firm written by Duff McDonald and published by Simon and Schuster. This book was released on 2014-09-30 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Star financial journalist Duff McDonald uncovers how the managing consulting firm of McKinsey & Company and its high-powered, high-priced business savants have ushered in waves of structural, financial, and technological shifts to the biggest and best American organizations, revealing a list of world-shaping successes and striking failures.
Author : Joachim Scharioth
Publisher : Springer Science & Business Media
ISBN 13 : 3540246924
Total Pages : 153 pages
Book Rating : 4.5/5 (42 download)
Download or read book Achieving Excellence in Stakeholder Management written by Joachim Scharioth and published by Springer Science & Business Media. This book was released on 2008-02-21 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term ‘stakeholder management’ describes the policy towards all interest groups that have a stake in a company. Here, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today’s global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies.
Author : J. DiVanna
Publisher : Springer
ISBN 13 : 0230509568
Total Pages : 192 pages
Book Rating : 4.2/5 (35 download)
Download or read book The Future of Retail Banking written by J. DiVanna and published by Springer. This book was released on 2003-11-06 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.
Author : Bai
Publisher : Irwin Professional Publishing
ISBN 13 :
Total Pages : 94 pages
Book Rating : 4.3/5 ( download)
Download or read book Retail Banking Strategies written by Bai and published by Irwin Professional Publishing. This book was released on 1990 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ulrich Thaidigsmann
Publisher : diplom.de
ISBN 13 : 3832499237
Total Pages : 129 pages
Book Rating : 4.8/5 (324 download)
Download or read book Increasing competition and changing customer behavior in the German financial services sector written by Ulrich Thaidigsmann and published by diplom.de. This book was released on 2006-10-25 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Within the last few years, dramatic changes took and still take place in the retail banking business. On the supply-side competition for cooperative banks is increasing due to various reasons. New competitors with different business models have entered the market. There is no doubt that they pose a serious threat to cooperative universal banks (which were the focus of this dissertation) and whose market share is declining constantly. Furthermore, non-banks and near-banks have to be considered in this respect, too, as these entities' business models are increasingly targeting customers of universal banks. On the demand side, changing customer behavior has accelerated transformation processes in recent years. An increased willingness to change suppliers can be noticed as consumers are placing more and more importance on price. A strong price awareness is changing market conditions in many business sectors in Germany. Decreasing customer loyalty forces universal banks to push sales activities and to intensify their personal relationship with the customer. The main objectives of this dissertation are the following: Work out a strategy within today s typical structure as a universal bank. Identify key success factors and evaluate this strategy for its chances for success. Derive the consequences for the future business model of a cooperative bank. Determine the change steps necessary to strengthen the competitiveness. Furthermore, the prerequisites of such a change process will have to be worked out. An inductive approach was chosen to achieve the aims of this thesis (Gill & Johnson). Firstly, an in-depth analysis of existing literature was carried out in order to gain an overview on current developments such as a) customer behaviour, and b) the competitive situation of the financial services sector. The results were to produce not only an explanation for current trends but also allow the prediction of future trends over the course of the next years. The environment in which cooperative banks are operating was described in detail. This approach provides a good basis to identify the relevant factors and to work out the necessary consequences for cooperative banks. In order to examine possible conclusions, interviews with 12 experts in the field were conducted. The target groups were CEOs of cooperative banks and representatives of cooperative bank associations. It is those people who are confronted with new challenges [...]
Author : David Maude
Publisher : John Wiley & Sons
ISBN 13 : 0470687819
Total Pages : 571 pages
Book Rating : 4.4/5 (76 download)
Download or read book Global Private Banking and Wealth Management written by David Maude and published by John Wiley & Sons. This book was released on 2010-02-09 with total page 571 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wealth management is one of the areas in which banks and other personal financial services players are investing heavily. But the market is changing fast. Going forward, players therefore need to adapt their strategies to the new realities: what worked in the past will not, for the most part, be appropriate in the future. This unique book, written by a former McKinsey consultant, offers an up-to-date, detailed, practical understanding of this exciting area of financial services.
Author : Adrian Payne
Publisher : Routledge
ISBN 13 : 1136400176
Total Pages : 460 pages
Book Rating : 4.1/5 (364 download)
Download or read book Handbook of CRM written by Adrian Payne and published by Routledge. This book was released on 2012-07-26 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
Author : A. Omarini
Publisher : Springer
ISBN 13 : 113739255X
Total Pages : 518 pages
Book Rating : 4.1/5 (373 download)
Download or read book Retail Banking written by A. Omarini and published by Springer. This book was released on 2016-01-12 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape. It outlines the importance of considering the traditional fundamentals of banking and fitting them into the modern times, where technology is pervasive and developments in the macro and micro scenarios have changed the landscape of the industry. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away from ad-hoc initiatives and instead encourage loyalty and a life-long confidence in each of their customers. This book will be of interest to those with in interest in retail banking, bank management, business models and strategies and financial services.
Author :
Publisher :
ISBN 13 :
Total Pages : 614 pages
Book Rating : 4.:/5 ( download)
Download or read book Journal of Retail Banking Services written by and published by . This book was released on 1996 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issued also on microfilm by University Microfilms International
Author : Dr. R. Bharathi
Publisher : Laxmi Book Publication
ISBN 13 : 131221399X
Total Pages : 265 pages
Book Rating : 4.3/5 (122 download)
Download or read book ROLE OF WORK LIFE BALANCE IN SELECTIVE PRIVATE BANKS- A STUDY UNDERTAKEN IN HYDERABAD AND SECUNDERABAD REGION written by Dr. R. Bharathi and published by Laxmi Book Publication. This book was released on 2023-08-19 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work life balance signifies managing the numerous everyday tasks efficiently at work, home, or any other aspects of life. This comes as a great challenge as it is very crucial to both individuals and their organizations. In the prevailing condition of the country’s economy, the business enterprises are keen on achieving high productivity, which requires their employees to attain better balance between their work and life activities. A person who has better work-life balance is bound to work more efficiently that can help the business grow faster and profitable (Naithani, 2010). This work-life balance problem arise because of the massive variations in the work location or nature of work and employee’s residence and other family commitments.
Author : Sanjit Kumar Roy
Publisher : Springer
ISBN 13 : 3319329707
Total Pages : 185 pages
Book Rating : 4.3/5 (193 download)
Download or read book Services Marketing Cases in Emerging Markets written by Sanjit Kumar Roy and published by Springer. This book was released on 2016-09-08 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: This casebook provides students and academics in business management and marketing with a collection of case studies on services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across different areas, countries, commercial and non-commercial sectors. This book is important and timely in providing a framework for instructors, researchers, and students to understand the service dynamics occurring in these countries. It serves as an invaluable resource for marketing and business management students requiring insights into the operationalization of services across different geographical areas in Asia. Students will find it interesting to compare and contrast different markets covering important aspects related to services.
Author : United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Permanent Subcommittee on Investigations
Publisher :
ISBN 13 :
Total Pages : 942 pages
Book Rating : 4.:/5 (1 download)
Download or read book Wall Street and the Financial Crisis: The role of high risk home loans, April 13, 2010 written by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Permanent Subcommittee on Investigations and published by . This book was released on 2010 with total page 942 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Patrick Dahmen
Publisher : Springer Science & Business Media
ISBN 13 : 3322818284
Total Pages : 232 pages
Book Rating : 4.3/5 (228 download)
Download or read book Multi-Channel Strategies for Retail Financial Services written by Patrick Dahmen and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patrick Dahmen analyses the internal and external dimensions of multi-channel strategies and develops a management framework for their strategic design and operational implementation. Case studies illustrate the underlying managerial challenges.
Author : John Henderson
Publisher : Kogan Page Publishers
ISBN 13 : 0749482729
Total Pages : 281 pages
Book Rating : 4.7/5 (494 download)
Download or read book Retail and Digital Banking written by John Henderson and published by Kogan Page Publishers. This book was released on 2018-10-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
