Accelerated Value Stream Mapping for Transactional Processes

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781981240258
Total Pages : 72 pages
Book Rating : 4.2/5 (42 download)

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Book Synopsis Accelerated Value Stream Mapping for Transactional Processes by : James Speirs

Download or read book Accelerated Value Stream Mapping for Transactional Processes written by James Speirs and published by Createspace Independent Publishing Platform. This book was released on 2018-02-28 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value Stream Mapping doesn't need to be difficult! This book strips away the mystique and provides the reader with a no-nonsense approach to creating a Value Stream Map for the Transactional world. Whether tackling Back-Office processes, Finance, Health Care or Information Technology, this book shows how to reduce the time spent mapping and still gather all the needed information to produce a meaningful Value Stream Map. Aimed at beginners, the book is packed full of useful hints and tips for seasoned Lean Practitioners. You will be guided, step by step through planning for the mapping process, identifying improvement projects directly from the Value Stream Map and tracking project success. The book also contains multiple templates for the Value Stream Map, Project identification, Prioritization and Execution and Agenda setting.

Untangling with Value Stream Mapping

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Author :
Publisher : CRC Press
ISBN 13 : 1000564703
Total Pages : 223 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Untangling with Value Stream Mapping by : Ovidiu Contras

Download or read book Untangling with Value Stream Mapping written by Ovidiu Contras and published by CRC Press. This book was released on 2022-04-05 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The standard belief in books about Lean initiatives and value stream mapping (VSM) is that VSM works well on transactional processes (which are primarily linear processes where handoffs are well defined and the outcome is known) and it is useful for repetitive projects or products. This book counters these statements by clearly demonstrating how a VSM exercise can be successfully performed in complex, multifunctional environments involving nonrepetitive work, such as aircraft new product development, custom engineering, software development and project management. The methodology described in this book is the result of more than ten years of refinement and is based on practice while working with multidisciplinary teams and helping them achieve their goals. This is a novel approach to capturing the information flow in a VSM by recognizing it as the place where most of the issues are generated, especially for the previously mentioned environments and the fact that classical mapping methodologies (including classical VSM) do not capture it well. The VSM methodology that the author developed goes to the essence of a VSM (activities flow, information flow, timeline), uses conventional VSM icons and some custom information flow icons and helps the following: Quantifying waste (VSM literature gap) Making disconnects visible (VSM literature gap) Making behavioral and cultural patterns visible (VSM literature gap) If the steps are followed thoroughly, then lead time reductions ranging from 60% to 88% are achieved, along with increased availability of resources, more output with the same resources, projects delivered on time and, most importantly, colleagues embracing the Lean mindset, which greatly contributes to maintaining the gains. Essentially, this book helps readers perform a VSM in environments where multiple stakeholders interact with each other to deliver a product or a service with unclear aspects, such as what the product/service is, how all involved can contribute to the product or service transformation and how the interactions between them occur. For example, the products/services targeted in this book include test results, analysis results, a custom design, a process, a methodology, an engineering change, integrated enterprise software and engineering drawings. Concurrently, this book helps readers map behavioral patterns, such as micromanagement, and company culture aspects, such as excessive governance and "decisions by committee."

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 007182894X
Total Pages : 240 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation by : Karen Martin

Download or read book Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation written by Karen Martin and published by McGraw Hill Professional. This book was released on 2013-10-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development. Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s.

The Complete Lean Enterprise

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Author :
Publisher : CRC Press
ISBN 13 : 1563273012
Total Pages : 141 pages
Book Rating : 4.5/5 (632 download)

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Book Synopsis The Complete Lean Enterprise by : Beau Keyte

Download or read book The Complete Lean Enterprise written by Beau Keyte and published by CRC Press. This book was released on 2004-07-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research" Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise. Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.

Mapping the Total Value Stream

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Author :
Publisher : CRC Press
ISBN 13 : 1420095323
Total Pages : 296 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Mapping the Total Value Stream by : Mark A. Nash

Download or read book Mapping the Total Value Stream written by Mark A. Nash and published by CRC Press. This book was released on 2011-03-23 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular ,Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations. The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes, they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level – not only is the calculation of this lead time explained, but the text also covers the very real possibility of having more work in the queue than available time. While previous books have focused on only production process VSM or transactional process VSM, this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario, to teach readers what techniques are commonly applicable to both, and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves.

Learning to See

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Author :
Publisher : Lean Enterprise Institute
ISBN 13 : 0966784308
Total Pages : 115 pages
Book Rating : 4.9/5 (667 download)

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Book Synopsis Learning to See by : Mike Rother

Download or read book Learning to See written by Mike Rother and published by Lean Enterprise Institute. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inventories, uses "push" processes and struggles with long lead times. Moving towards a system that eliminates muda ("waste") caused by overproduction, while challenging, proves necessary for improved efficiency. Often overlooked, value stream mapping is the essential planning stage for any Lean transformation. In Mike Rother and John Shook's essential guide, you follow the value stream mapping undertaken for Acme Stamping, for its current and future state. Fully illustrated and well-organized, Learning to See is a must-see for the value stream manager.

How to build a value stream mapping (VSM)

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Author :
Publisher : Mickaël Réquillard
ISBN 13 :
Total Pages : 43 pages
Book Rating : 4./5 ( download)

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Book Synopsis How to build a value stream mapping (VSM) by : Mickaël Réquillard

Download or read book How to build a value stream mapping (VSM) written by Mickaël Réquillard and published by Mickaël Réquillard. This book was released on 2020-07-27 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean management appeared in the 1950s and is now deployed not only in production activities but also in a multitude of functions. Its main objective is to eliminate all process waste in order to improve process performance and meet the right customer needs by allocating company resources wisely. A multitude of continuous improvement tools are available to achieve this goal, including VSM (Value Stream Mapping). This tool, which may seem complex the first time around, is an excellent way to analyse a process, identify how it works (detailing both physical and information flows) and highlight losses. Once you have acquired the various notions specific to this method (which we will detail in this book), it becomes an excellent means of communication, visual, at any level in the company. It allows to define the improvements and the strategy for the months or even years to come. It allows decision-makers to take a real overview of the situation. This book will allow you to : ✅ Understand the terms used in a VSM. ✅ Understand when to use it and the benefits of this method. ✅ Know how to read a VSM by understanding its logic, symbols and formalisms. ✅ Know how to represent a current VSM and design a future VSM. ✅ Understand how to calculate key indicators. ✅ Put into practice through several examples. Enjoy reading!

Value Stream Mapping for the Process Industries

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Author :
Publisher : CRC Press
ISBN 13 : 1482247690
Total Pages : 240 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Value Stream Mapping for the Process Industries by : Peter L. King

Download or read book Value Stream Mapping for the Process Industries written by Peter L. King and published by CRC Press. This book was released on 2017-08-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a framework that highlights waste and its negative effects on process performance, value stream maps (VSMs) are essential components for successful Lean initiatives. While the conventional VSM format has the basic structure to effectively describe process operations, it must be adapted and expanded to serve its purpose in the process indu

Lean Sigma

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Author :
Publisher : Pearson
ISBN 13 : 9780133991031
Total Pages : 0 pages
Book Rating : 4.9/5 (91 download)

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Book Synopsis Lean Sigma by : Ian Wedgwood

Download or read book Lean Sigma written by Ian Wedgwood and published by Pearson. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Lean Sigma Problem-Solving-- Expanded & Updated! Lean Sigma delivers results--if you use the right tools and techniques. In this thoroughly updated edition, Ian Wedgwood details his proven best-practices from more than sixty successful Six Sigma and Lean deployments in multiple industries, helping you identify and apply the solutions that will work best in your projects. This expanded edition of Lean Sigma: A Practitioner''s Guide offers detailed guidance on process improvement, standardization, accelerated improvement, and more. Wedgwood helps you identify potential Lean Sigma projects, even in processes without obvious targets. He illuminates fast, effective routes to solving specific business problems, and explains why these solutions work. Next, he presents detailed "tools roadmaps": step-by-step instructions showing exactly how and when to use each of these tools: * 5 Whys * 5S * Affinity * ANOVA * Box plot * Capability * C&E matrix * Chi-Square * Concept ideation, design, selection * Control charts * Control plan summary * Core process map * Critical path analysis * Customer interviewing * Customer requirements tree * Customer surveys * D-Study * Demand profiling * Demand segmentation * DOE * Fishbone diagram * Handoff map * KPOVs & data * Load chart * MSAs * Multi-Cycle analysis * Multi-Vari studies * Murphy''s analysis * Normality test * OEE * Pareto chart * Process performance mgmt. * Poka Yoke * Process board * Process FMEA * Process scorecard /dashboard * Process variables (I/O) map * Project charter * Pull systems & Kanban * Rapid changeover (SMED) * Regression * SIPOC * Spaghetti map * Standard work instructions * SPC * Swimlane map * Test of equal variance * Time * Total productive maintenance * T-tests * Value stream map With this guide, all Green, Black, or Master Black Belts will benefit from decades of Six Sigma and Lean consulting experience. Register your product at informit.com/register for convenient access to downloads, updates, and corrections as they become available

Improving Complex Systems Today

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 0857297996
Total Pages : 487 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Improving Complex Systems Today by : Daniel D. Frey

Download or read book Improving Complex Systems Today written by Daniel D. Frey and published by Springer Science & Business Media. This book was released on 2011-07-09 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the main theme of Improving Complex Systems Today implies, this book is intended to provide readers with a new perspective on concurrent engineering from the standpoint of systems engineering. It can serve as a versatile tool to help readers to navigate the ever-changing state of this particular field. The primary focus of concurrent engineering was, at first, on bringing downstream information as far upstream as possible by introducing parallel processing in order to reduce time to market and to prevent errors at a later stage which would sometimes cause irrevocable damage. Up to now, numerous new concepts, methodologies and tools have been developed, but over concurrent engineering’s 20-year history the situation has changed extensively. Now, industry has to work in the global marketplace and to cope with diversifying requirements and increasing complexities. Such globalization and diversification necessitate collaboration across different fields and across national boundaries. Thus, the new concurrent engineering calls for a systems approach to gain global market competitiveness. Improving Complex Systems Today provides a new insight into concurrent engineering today.

Value Stream Mapping Software a Complete Guide

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655153894
Total Pages : 126 pages
Book Rating : 4.1/5 (538 download)

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Book Synopsis Value Stream Mapping Software a Complete Guide by : Gerardus Blokdyk

Download or read book Value Stream Mapping Software a Complete Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-02-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Among the Value stream mapping software product and service cost to be estimated, which is considered hardest to estimate? in other words, can we track that any Value stream mapping software project is implemented as planned, and is it working? What threat is Value stream mapping software addressing? How likely is the current Value stream mapping software plan to come in on schedule or on budget? Does Value stream mapping software create potential expectations in other areas that need to be recognized and considered? This exclusive Value stream mapping software self-assessment will make you the principal Value stream mapping software domain veteran by revealing just what you need to know to be fluent and ready for any Value stream mapping software challenge. How do I reduce the effort in the Value stream mapping software work to be done to get problems solved? How can I ensure that plans of action include every Value stream mapping software task and that every Value stream mapping software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Value stream mapping software opportunity costs are low? How can I deliver tailored Value stream mapping software advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Value stream mapping software essentials are covered, from every angle: the Value stream mapping software self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Value stream mapping software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Value stream mapping software practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Value stream mapping software are maximized with professional results. Your purchase includes access details to the Value stream mapping software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Value Stream Mapping

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Author :
Publisher : Management & Marketing
ISBN 13 : 9782808000345
Total Pages : 42 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Value Stream Mapping by : 50minutes

Download or read book Value Stream Mapping written by 50minutes and published by Management & Marketing. This book was released on 2017-08-25 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand value stream mapping in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. In an increasingly competitive business world, identifying the areas where your company is losing time and money can give you a vital edge. Value stream mapping is one of the most popular tools of lean management and is easy to apply to virtually any production process, allowing you to locate and eliminate sources of waste and streamline your operations. In 50 minutes you will be able to: -Understand the main principles behind value stream mapping and lean management -Identify the key icons used in VSM and find out what they mean -Draw up your own map of material and information flows and use it to identify sources of waste ABOUT 50MINUTES.COM MANAGEMENT AND MARKETING The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise.

How to Build a Value Stream Mapping (VSM)

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Author :
Publisher :
ISBN 13 :
Total Pages : 45 pages
Book Rating : 4.6/5 (554 download)

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Book Synopsis How to Build a Value Stream Mapping (VSM) by : Mickaël Réquillard

Download or read book How to Build a Value Stream Mapping (VSM) written by Mickaël Réquillard and published by . This book was released on 2020-07-18 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean management appeared in the 1950s and is now deployed not only in production activities but also in a multitude of functions. Its main objective is to eliminate all process waste in order to improve process performance and meet the right customer needs by allocating company resources wisely.A multitude of continuous improvement tools are available to achieve this goal, including VSM (Value Stream Mapping). This tool, which may seem complex the first time around, is an excellent way to analyse a process, identify how it works (detailing both physical and information flows) and highlight losses. Once you have acquired the various notions specific to this method (which we will detail in this book), it becomes an excellent means of communication, visual, at any level in the company. It allows to define the improvements and the strategy for the months or even years to come. It allows decision-makers to take a real overview of the situation.This book will allow you to :✅ Understand the terms used in a VSM.✅ Understand when to use it and the benefits of this method.✅ Know how to read a VSM by understanding its logic, symbols and formalisms.✅ Know how to represent a current VSM and design a future VSM.✅ Understand how to calculate key indicators.✅ Put into practice through several examples.Enjoy reading!

Managing Transaction Costs in the Era of Globalization

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Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 1781001316
Total Pages : 297 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Managing Transaction Costs in the Era of Globalization by : F. A. G. den Butter

Download or read book Managing Transaction Costs in the Era of Globalization written by F. A. G. den Butter and published by Edward Elgar Publishing. This book was released on 2012 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely book presents practical applications of modern economic theories to trade, transaction costs and institutions within both business and governmental realms. Frank A.G. den Butter explains the importance and means of keeping transaction costs as low as possible. He illustrates how this transaction management can contribute to making firms and nations more competitive by exploiting gains from the division of labour and international fragmentation of production, and uses relevant case studies to illustrate how value is created by reducing transaction costs. Policy recommendations for strengthening the competitive position of trading nations and reducing implementation costs of government policy are presented, and management methods for creating value in organizing production on a global scale are prescribed. A wide-ranging audience encompassing economists in academia, government and business; managers in industry and government; and students of economics, business and globalization will find this book to be a crucial reference tool.

Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118210212
Total Pages : 827 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements by : Mikel J. Harry

Download or read book Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements written by Mikel J. Harry and published by John Wiley & Sons. This book was released on 2011-09-20 with total page 827 pages. Available in PDF, EPUB and Kindle. Book excerpt: This hands-on book presents a complete understanding of Six Sigma and Lean Six Sigma through data analysis and statistical concepts In today's business world, Six Sigma, or Lean Six Sigma, is a crucial tool utilized by companies to improve customer satisfaction, increase profitability, and enhance productivity. Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements provides a balanced approach to quantitative and qualitative statistics using Six Sigma and Lean Six Sigma methodologies. Emphasizing applications and the implementation of data analyses as they relate to this strategy for business management, this book introduces readers to the concepts and techniques for solving problems and improving managerial processes using Six Sigma and Lean Six Sigma. Written by knowledgeable professionals working in the field today, the book offers thorough coverage of the statistical topics related to effective Six Sigma and Lean Six Sigma practices, including: Discrete random variables and continuous random variables Sampling distributions Estimation and hypothesis tests Chi-square tests Analysis of variance Linear and multiple regression Measurement analysis Survey methods and sampling techniques The authors provide numerous opportunities for readers to test their understanding of the presented material, as the real data sets, which are incorporated into the treatment of each topic, can be easily worked with using Microsoft Office Excel, Minitab, MindPro, or Oracle's Crystal Ball software packages. Examples of successful, complete Six Sigma and Lean Six Sigma projects are supplied in many chapters along with extensive exercises that range in level of complexity. The book is accompanied by an extensive FTP site that features manuals for working with the discussed software packages along with additional exercises and data sets. In addition, numerous screenshots and figures guide readers through the functional and visual methods of learning Six Sigma and Lean Six Sigma. Practitioner's Guide to Statistics and Lean Six Sigma for Process Improvements is an excellent book for courses on Six Sigma and statistical quality control at the upper-undergraduate and graduate levels. It is also a valuable reference for professionals in the fields of engineering, business, physics, management, and finance.

Value Stream Management for the Lean Office

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Author :
Publisher : CRC Press
ISBN 13 : 1482278170
Total Pages : 163 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Value Stream Management for the Lean Office by : Don Tapping

Download or read book Value Stream Management for the Lean Office written by Don Tapping and published by CRC Press. This book was released on 2018-02-19 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

An Integrated Company-Wide Management System

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Author :
Publisher : Springer
ISBN 13 : 3319990349
Total Pages : 247 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis An Integrated Company-Wide Management System by : Souraj Salah

Download or read book An Integrated Company-Wide Management System written by Souraj Salah and published by Springer. This book was released on 2018-08-30 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization. The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading. This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma – an essential element of management systems – it is a valuable resource for practitioners and academics alike.