A Study On The Relationship Of Employees Perception Of Quality Management And Employee Satisfaction In A Social Service Organisation

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A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation

Author : Yee-Wah Cecelia Tsang Lau
Publisher :
ISBN 13 : 9781361189566
Total Pages : pages
Book Rating : 4.1/5 (895 download)

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Book Synopsis A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation by : Yee-Wah Cecelia Tsang Lau

Download or read book A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation written by Yee-Wah Cecelia Tsang Lau and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation" by Yee-wah, Cecelia, Tsang Lau, 曾劉綺華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3126771 Subjects: Employees - Attitudes - Case studies Job satisfaction - China - Hong Kong - Case studies Employee motivation - China - Hong Kong - Case studies

A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation

Author : Yee-wah Tsang Lau (Cecelia)
Publisher :
ISBN 13 :
Total Pages : 146 pages
Book Rating : 4.:/5 (513 download)

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Book Synopsis A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation by : Yee-wah Tsang Lau (Cecelia)

Download or read book A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation written by Yee-wah Tsang Lau (Cecelia) and published by . This book was released on 1996 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Psychosocial Safety Climate

Author : Maureen F. Dollard
Publisher : Springer Nature
ISBN 13 : 3030203190
Total Pages : 449 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Psychosocial Safety Climate by : Maureen F. Dollard

Download or read book Psychosocial Safety Climate written by Maureen F. Dollard and published by Springer Nature. This book was released on 2019-08-24 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such as psychological distress, emotional exhaustion, depression, worry, engagement, health, cognitive decline, personal initiative, boredom, cynicism, sickness absence, and productivity loss, in various workplace settings across many countries. This unique book allows practitioners to rapidly update practical measures, benchmarks and processes, and provides students and trainees with an introduction to PSC and important concepts and methods, quantitative and qualitative, in occupational health with leads to further sources. Students as well as experts on occupational health and safety, human resource management, occupational health psychology, organisational psychology and practitioners, unions and policy makers will find this book highly informative. It covers relevant materials for undergraduate and postgraduate education, drawing upon the concepts, topics and methods (diary, multilevel, longitudinal, qualitative, data linkage) within the multidisciplinary occupational health area.

Psychological Empowerment and Job Satisfaction in the Banking Sector

Author : Elizabeth George
Publisher : Springer
ISBN 13 : 331994259X
Total Pages : 198 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Psychological Empowerment and Job Satisfaction in the Banking Sector by : Elizabeth George

Download or read book Psychological Empowerment and Job Satisfaction in the Banking Sector written by Elizabeth George and published by Springer. This book was released on 2018-07-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.

Total Quality Management in the Social Services

Author :
Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Total Quality Management in the Social Services by :

Download or read book Total Quality Management in the Social Services written by and published by . This book was released on 1995 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Quality

Author : Benjamin Schneider
Publisher : SAGE
ISBN 13 : 9780761921479
Total Pages : 204 pages
Book Rating : 4.9/5 (214 download)

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Book Synopsis Service Quality by : Benjamin Schneider

Download or read book Service Quality written by Benjamin Schneider and published by SAGE. This book was released on 2004 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

Proceedings of the 2nd Advances in Business Research International Conference

Author : Fauziah Noordin
Publisher : Springer
ISBN 13 : 9811060533
Total Pages : 392 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Proceedings of the 2nd Advances in Business Research International Conference by : Fauziah Noordin

Download or read book Proceedings of the 2nd Advances in Business Research International Conference written by Fauziah Noordin and published by Springer. This book was released on 2017-10-17 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 2nd Advances in Business Research International Conference (ABRIC2016). Chapters in the book address the theme of Advancing Knowledge, Connecting the World, reflecting on the emerging issues in various business management fields and the interconnections of multiple disciplines for creating knowledge advancement. Papers were carefully reviewed and selected and grouped into four main themes: economic and finance, marketing and communications, management, and information technology in business. The book serves as a helpful resource for students and researchers of business management, especially in understanding issues and cases of business in emerging economies and markets.

The International Journal of Indian Psychology, Volume 4, Issue 1, No. 75

Author : IJIP.In
Publisher : RED'SHINE Publication. Inc
ISBN 13 : 1365507270
Total Pages : 239 pages
Book Rating : 4.3/5 (655 download)

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Book Synopsis The International Journal of Indian Psychology, Volume 4, Issue 1, No. 75 by : IJIP.In

Download or read book The International Journal of Indian Psychology, Volume 4, Issue 1, No. 75 written by IJIP.In and published by RED'SHINE Publication. Inc. This book was released on 2016-11-07 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Journal of Indian Psychology (e-ISSN 2348-5396 | P-ISSN 2349-3429) is an psychological peer-reviewed, academic journal that examines the intersection of Psychology, Education, and Home science. The journal is an international electronic and print journal published in quarterly.

Employees' Perceptions to Quality Management in Different Organizational Settings and Its Relation to Job Satisfaction

Author : Chiu-Kuen Hilia Chan
Publisher : Open Dissertation Press
ISBN 13 : 9781361175347
Total Pages : pages
Book Rating : 4.1/5 (753 download)

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Book Synopsis Employees' Perceptions to Quality Management in Different Organizational Settings and Its Relation to Job Satisfaction by : Chiu-Kuen Hilia Chan

Download or read book Employees' Perceptions to Quality Management in Different Organizational Settings and Its Relation to Job Satisfaction written by Chiu-Kuen Hilia Chan and published by Open Dissertation Press. This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Employees' Perceptions to Quality Management in Different Organizational Settings and Its Relation to Job Satisfaction" by Chiu-kuen, Hilia, Chan, 陳肖娟, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3126694 Subjects: Hongkong and Shanghai Banking Corporation - Management Banks and banking - China - Hong Kong - Management - Case studies Bank employees - China - Hong Kong - Attitudes - Case studies Total quality management - Case studies Job satisfaction - China - Hong Kong - Case studies

Work Motivation

Author : Gary P. Latham
Publisher : SAGE Publications
ISBN 13 : 1483341666
Total Pages : 457 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Work Motivation by : Gary P. Latham

Download or read book Work Motivation written by Gary P. Latham and published by SAGE Publications. This book was released on 2011-12-05 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a unique behavioral science framework for motivating employees in organizational settings. Drawing upon his experiences as a staff psychologist and consultant, Gary Latham writes in a "mentor voice" that is highly personal and rich in examples. The book includes anecdotes about the major thought leaders in the field of motivation, together with behind-the-scenes accounts of research and the researchers. It offers a chronological review of the field, and a taxonomy for the study and practice of motivation. Controversies of theoretical and practical significance such as the importance of money, the relationship between job satisfaction and job performance, and the distinction between intrinsic and extrinsic motivation are discussed.

21st Century Management: A Reference Handbook

Author : Charles Wankel
Publisher : SAGE
ISBN 13 : 1412949726
Total Pages : 1137 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis 21st Century Management: A Reference Handbook by : Charles Wankel

Download or read book 21st Century Management: A Reference Handbook written by Charles Wankel and published by SAGE. This book was released on 2008 with total page 1137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ordered as part of a set on ID 7574134.

Advanced Management research

Author : Dr.K.S.Chandrasekar
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9388805887
Total Pages : pages
Book Rating : 4.3/5 (888 download)

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Book Synopsis Advanced Management research by : Dr.K.S.Chandrasekar

Download or read book Advanced Management research written by Dr.K.S.Chandrasekar and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Human Resource Management

Author : Jawad Syed
Publisher : Bloomsbury Publishing
ISBN 13 : 1137521635
Total Pages : 426 pages
Book Rating : 4.1/5 (375 download)

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Book Synopsis Human Resource Management by : Jawad Syed

Download or read book Human Resource Management written by Jawad Syed and published by Bloomsbury Publishing. This book was released on 2017-04-26 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fully revised and updated second edition of this core textbook builds on the previous edition's success to bring an even sharper exploration of HRM in a real-world global context. With a critical approach that is woven into the chapters and encourages students to question assumptions in HRM, there is a consistent focus on the impact of globalization, the ways in which theory has addressed the implications of a globalized workforce, and the way HRM works in multinational corporations. Boasting a truly global orientation, this textbook draws on the expert knowledge of chapter authors from around the world, combining international case studies with a strong offering of pedagogical features. While adopting a rigorous academic approach, the book is also designed to engage students and elicit independent thought. This is an ideal core textbook for undergraduate and postgraduate students studying on general business and management degrees, specialist HRM degrees, and international business degrees. In addition, this an important supplementary text for International HRM modules and HRM modules on MBA programmes. New to this Edition: - Brand new chapters on Talent Management, International Assignments, Managing Global and Migrant Workers, and Sustainable HRM - Revised and refreshed international case studies including an array of examples from diverse, non-western regions of the world - 'HRM in the news' boxes, comprising issues from the media that are relevant to each chapter topic - 'Stop and reflect' boxes containing thought-provoking questions that encourage critical thinking Accompanying online resources for this title can be found at bloomsburyonlineresources.com/human-resource-management-in-a-global-context. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Employee Involvement and Quality Management in the Federal Government

Author : Charles Steinecke
Publisher : Office of Personnel Managementfederal Quality Institute
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Employee Involvement and Quality Management in the Federal Government by : Charles Steinecke

Download or read book Employee Involvement and Quality Management in the Federal Government written by Charles Steinecke and published by Office of Personnel Managementfederal Quality Institute. This book was released on 1993 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Principal author ... was Charles Steinecke III"--P. [3] of cover.

Understanding Your Social Agency

Author : Armand Lauffer
Publisher : SAGE
ISBN 13 : 1452239460
Total Pages : 393 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Understanding Your Social Agency by : Armand Lauffer

Download or read book Understanding Your Social Agency written by Armand Lauffer and published by SAGE. This book was released on 2010-11-16 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Handbook of Social Indicators and Quality of Life Research

Author : Kenneth C. Land
Publisher : Springer Science & Business Media
ISBN 13 : 9400724217
Total Pages : 594 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Handbook of Social Indicators and Quality of Life Research by : Kenneth C. Land

Download or read book Handbook of Social Indicators and Quality of Life Research written by Kenneth C. Land and published by Springer Science & Business Media. This book was released on 2011-11-25 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of the Handbook of Social Indicators and Quality of Life Research is to create an overview of the field of Quality of Life (QOL) studies in the early years of the 21st century that can be updated and improved upon as the field evolves and the century unfolds. Social indicators are statistical time series “...used to monitor the social system, helping to identify changes and to guide intervention to alter the course of social change”. Examples include unemployment rates, crime rates, estimates of life expectancy, health status indices, school enrollment rates, average achievement scores, election voting rates, and measures of subjective well-being such as satisfaction with life-as-a-whole and with specific domains or aspects of life. This book provides a review of the historical development of the field including the history of QOL in medicine and mental health as well as the research related to quality-of-work-life (QWL) programs. It discusses several of QOL main concepts: happiness, positive psychology, and subjective wellbeing. Relations between spirituality and religiousness and QOL are examined as are the effects of educational attainment on QOL and marketing, and the associations with economic growth. The book goes on to investigate methodological approaches and issues that should be considered in measuring and analysing quality of life from a quantitative perspective. The final chapters are dedicated to research on elements of QOL in a broad range of countries and populations.

Diversity in Unity: Perspectives from Psychology and Behavioral Sciences

Author : Amarina Ashar Ariyanto
Publisher : CRC Press
ISBN 13 : 1351846485
Total Pages : 596 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Diversity in Unity: Perspectives from Psychology and Behavioral Sciences by : Amarina Ashar Ariyanto

Download or read book Diversity in Unity: Perspectives from Psychology and Behavioral Sciences written by Amarina Ashar Ariyanto and published by CRC Press. This book was released on 2017-10-31 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book highlights both the challenges and opportunities in the field of psychology and behavioral sciences, with an emphasis on identifying practical implications for professionals, educators and administrators, and researchers in Asia and Pacific regions. Societies in the said regions have experienced massive changes to their social system, changes that are endured by societies worldwide, such as those related to globalization, new technologies, and new norms regarding respect for individual diversity and well-being. Although the changes offer a wealth of new opportunities, they also act as potential sources of tension and apprehension. The book discusses the state-of-the-art topics, on critical issues, in various sub-fields of psychology and the behavioral sciences, such as Clinical Psychology, Child & Developmental Psychology, Industrial & Organizational Psychology, Experimental Psychology, Social Psychology, and Educational Psychology. This is an Open Access ebook, and can be found on www.taylorfrancis.com.