Performance Measurement in Service Businesses

Download Performance Measurement in Service Businesses PDF Online Free

Author :
Publisher : Cima
ISBN 13 : 9780948036781
Total Pages : 126 pages
Book Rating : 4.0/5 (367 download)

DOWNLOAD NOW!


Book Synopsis Performance Measurement in Service Businesses by : Lin Fitzgerald

Download or read book Performance Measurement in Service Businesses written by Lin Fitzgerald and published by Cima. This book was released on 1991 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.

Employee Engagement Through Effective Performance Management

Download Employee Engagement Through Effective Performance Management PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1317821718
Total Pages : 250 pages
Book Rating : 4.3/5 (178 download)

DOWNLOAD NOW!


Book Synopsis Employee Engagement Through Effective Performance Management by :

Download or read book Employee Engagement Through Effective Performance Management written by and published by Routledge. This book was released on 2014-03-05 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: An engaged employee is someone who feels involved, committed, passionate and empowered and demonstrates those feelings in work behavior. This book explains that a more engaged workforce is really about better performance management. The authors expand the traditional notion of performance management to include building trust, creating conditions of empowerment, managing team learning, and maintaining ongoing straightforward communications about performance, all of which are critical to employee engagement. The "best practices" tools and advice in this book are based on solid research as well as the authors’ experience.

Ten Steps to a Results-based Monitoring and Evaluation System

Download Ten Steps to a Results-based Monitoring and Evaluation System PDF Online Free

Author :
Publisher : World Bank Publications
ISBN 13 : 0821382896
Total Pages : 270 pages
Book Rating : 4.8/5 (213 download)

DOWNLOAD NOW!


Book Synopsis Ten Steps to a Results-based Monitoring and Evaluation System by : Jody Zall Kusek

Download or read book Ten Steps to a Results-based Monitoring and Evaluation System written by Jody Zall Kusek and published by World Bank Publications. This book was released on 2004-06-15 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: An effective state is essential to achieving socio-economic and sustainable development. With the advent of globalization, there are growing pressures on governments and organizations around the world to be more responsive to the demands of internal and external stakeholders for good governance, accountability and transparency, greater development effectiveness, and delivery of tangible results. Governments, parliaments, citizens, the private sector, NGOs, civil society, international organizations and donors are among the stakeholders interested in better performance. As demands for greater accountability and real results have increased, there is an attendant need for enhanced results-based monitoring and evaluation of policies, programs, and projects. This Handbook provides a comprehensive ten-step model that will help guide development practitioners through the process of designing and building a results-based monitoring and evaluation system. These steps begin with a OC Readiness AssessmentOCO and take the practitioner through the design, management, and importantly, the sustainability of such systems. The Handbook describes each step in detail, the tasks needed to complete each one, and the tools available to help along the way."

Employee Turnover: Causes Consequences & Control

Download Employee Turnover: Causes Consequences & Control PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 223 pages
Book Rating : 4.:/5 (463 download)

DOWNLOAD NOW!


Book Synopsis Employee Turnover: Causes Consequences & Control by : William H. Mobley

Download or read book Employee Turnover: Causes Consequences & Control written by William H. Mobley and published by . This book was released on 1982 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt:

World Development Report 2019

Download World Development Report 2019 PDF Online Free

Author :
Publisher : World Bank Publications
ISBN 13 : 1464813566
Total Pages : 201 pages
Book Rating : 4.4/5 (648 download)

DOWNLOAD NOW!


Book Synopsis World Development Report 2019 by : World Bank

Download or read book World Development Report 2019 written by World Bank and published by World Bank Publications. This book was released on 2018-10-31 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work is constantly reshaped by technological progress. New ways of production are adopted, markets expand, and societies evolve. But some changes provoke more attention than others, in part due to the vast uncertainty involved in making predictions about the future. The 2019 World Development Report will study how the nature of work is changing as a result of advances in technology today. Technological progress disrupts existing systems. A new social contract is needed to smooth the transition and guard against rising inequality. Significant investments in human capital throughout a person’s lifecycle are vital to this effort. If workers are to stay competitive against machines they need to train or retool existing skills. A social protection system that includes a minimum basic level of protection for workers and citizens can complement new forms of employment. Improved private sector policies to encourage startup activity and competition can help countries compete in the digital age. Governments also need to ensure that firms pay their fair share of taxes, in part to fund this new social contract. The 2019 World Development Report presents an analysis of these issues based upon the available evidence.

Developing Diversity, Equity, and Inclusion Policies for Promoting Employee Sustainability and Well-Being

Download Developing Diversity, Equity, and Inclusion Policies for Promoting Employee Sustainability and Well-Being PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 1668441837
Total Pages : 353 pages
Book Rating : 4.6/5 (684 download)

DOWNLOAD NOW!


Book Synopsis Developing Diversity, Equity, and Inclusion Policies for Promoting Employee Sustainability and Well-Being by : Gonçalves, Sónia P.

Download or read book Developing Diversity, Equity, and Inclusion Policies for Promoting Employee Sustainability and Well-Being written by Gonçalves, Sónia P. and published by IGI Global. This book was released on 2023-04-03 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee sustainability and well-being have been increasingly important discussions in today’s business world. Businesses may have difficulty implementing a successful long-term policy due to a lack of knowledge, limited resources, and a short-term focus; however, the effects have shown a potential strategic and growth advantage. Promoting employee sustainability is an important step towards greater competitive advantage, creation of added value to the business, and a greater identity among society and within the organization itself. Developing Diversity, Equity, and Inclusion Policies for Promoting Employee Sustainability and Well-Being analyzes the current state of employee sustainability policies, systematizes the factors that promote a more sustainable and healthier workplace, explores the implications of diversity and inclusion practices on the well-being of employees, and collects policy options aimed at finding solutions to enhance well-being. Covering topics such as emotional health, organizational behavior, and work satisfaction, this reference work is ideal for academicians, researchers, scholars, practitioners, policymakers, business owners, managers, government officials, instructors, and students.

Political Economy of Education in Lebanon

Download Political Economy of Education in Lebanon PDF Online Free

Author :
Publisher : World Bank Publications
ISBN 13 : 1464815461
Total Pages : 237 pages
Book Rating : 4.4/5 (648 download)

DOWNLOAD NOW!


Book Synopsis Political Economy of Education in Lebanon by : Husein Abdul-Hamid

Download or read book Political Economy of Education in Lebanon written by Husein Abdul-Hamid and published by World Bank Publications. This book was released on 2020-03-18 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Education is a source of national pride in Lebanon. When the general public was asked how the education system was performing, 76 percent of respondents had a positive opinion; and these satisfaction rates have been consistently high over the years. However, perception of education quality does not reflect the reality of the sector; and learning outcomes, which are the determining metrics of success in education, have been lower than the international average, with a declining trend since 2007. This volume seeks to uncover why the education system in Lebanon is not reaching its full potential. It uses a political economy approach to study the drivers and factors that guide education operations to produce and utilize education outcomes. This includes the study of context, stakeholders, and processes that shape education policies, institutions, and activities. It also aims to identify enablers of and constraints on policy change and implementation, as well as the achievement of results. In this context, the analysis encompasses how education policies are developed; how education consumables—such as curricula, textbooks, and learning materials—are produced, distributed, and used by learners; how education services are delivered and monitored; and how achieved results are measured. It includes the identification of the most influential actors in the education arena, as well as their vested interests. It also examines unfavorable frameworks for action that are likely to block the adoption of reforms and delay or derail their implementation. The system-level analysis presented in this volume used a mixed-method approach. Qualitative and quantitative analyses were conducted based on a review and analysis of more than 1,900 research papers, articles, and books; laws and policies; expenditures; trends; and enrollment and outcome indicators. Primary methods of inquiry were also used and included interviews, focus group discussions, and a household-based perception survey.

Job Satisfaction

Download Job Satisfaction PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1000539342
Total Pages : 142 pages
Book Rating : 4.0/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Job Satisfaction by : Paul E. Spector

Download or read book Job Satisfaction written by Paul E. Spector and published by Routledge. This book was released on 2022-02-27 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distilling the vast literature on this most frequently studied variable in organizational behavior, Paul E. Spector provides students and professionals with a pithy overview of the research and application of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, this text summarizes the findings regarding how people feel toward work, including cultural and gender differences in job satisfaction, personal and organizational antecedents, potential consequences, and interventions to improve job satisfaction. Students, researchers, and practitioners will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix. This book includes the latest research and new topics including the business case for job satisfaction, customer service, disabled workers, leadership, mental health, organizational climate, virtual work, and work-family issues. Further, paulspector.com features an ongoing series of blog articles, links to assessments mentioned in the book, and other resources on job satisfaction to coincide with this text. This book is ideal for professionals, researchers, and undergraduate and graduate students in industrial and organizational psychology and organizational behavior, as well as in specialized courses on job attitudes or job satisfaction. .

Proving the Value of Soft Skills

Download Proving the Value of Soft Skills PDF Online Free

Author :
Publisher : Association for Talent Development
ISBN 13 : 1950496643
Total Pages : 328 pages
Book Rating : 4.9/5 (54 download)

DOWNLOAD NOW!


Book Synopsis Proving the Value of Soft Skills by : Patricia Pulliam Phillips

Download or read book Proving the Value of Soft Skills written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2020-08-04 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

My New Roots

Download My New Roots PDF Online Free

Author :
Publisher : Clarkson Potter
ISBN 13 : 0804185395
Total Pages : 585 pages
Book Rating : 4.8/5 (41 download)

DOWNLOAD NOW!


Book Synopsis My New Roots by : Sarah Britton

Download or read book My New Roots written by Sarah Britton and published by Clarkson Potter. This book was released on 2015-03-31 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: At long last, Sarah Britton, called the “queen bee of the health blogs” by Bon Appétit, reveals 100 gorgeous, all-new plant-based recipes in her debut cookbook, inspired by her wildly popular blog. Every month, half a million readers—vegetarians, vegans, paleo followers, and gluten-free gourmets alike—flock to Sarah’s adaptable and accessible recipes that make powerfully healthy ingredients simply irresistible. My New Roots is the ultimate guide to revitalizing one’s health and palate, one delicious recipe at a time: no fad diets or gimmicks here. Whether readers are newcomers to natural foods or are already devotees, they will discover how easy it is to eat healthfully and happily when whole foods and plants are at the center of every plate.

The Coaching Manager

Download The Coaching Manager PDF Online Free

Author :
Publisher : SAGE Publications
ISBN 13 : 1483391663
Total Pages : 339 pages
Book Rating : 4.4/5 (833 download)

DOWNLOAD NOW!


Book Synopsis The Coaching Manager by : James M. Hunt

Download or read book The Coaching Manager written by James M. Hunt and published by SAGE Publications. This book was released on 2016-04-13 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Coaching Manager, Third Edition provides students and managers alike with the guidance, tools, and examples needed to develop leadership talent and inspire performance. Using an innovative coaching model, bestselling authors James M. Hunt and Joseph R. Weintraub present readers with a developmental coaching methodology to help employees achieve higher levels of skill, experience greater engagement with organizations, and promote personal development. The thoroughly updated Third Edition reflects the authors’ latest research, which focus on building and maintaining trust, working with others who are different from yourself, and coaching by the use of technology.

Doing Business 2020

Download Doing Business 2020 PDF Online Free

Author :
Publisher : World Bank Publications
ISBN 13 : 1464814414
Total Pages : 254 pages
Book Rating : 4.4/5 (648 download)

DOWNLOAD NOW!


Book Synopsis Doing Business 2020 by : World Bank

Download or read book Doing Business 2020 written by World Bank and published by World Bank Publications. This book was released on 2019-11-21 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seventeen in a series of annual reports comparing business regulation in 190 economies, Doing Business 2020 measures aspects of regulation affecting 10 areas of everyday business activity.

A Guide to Effective School Leadership Theories

Download A Guide to Effective School Leadership Theories PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1136589031
Total Pages : 287 pages
Book Rating : 4.1/5 (365 download)

DOWNLOAD NOW!


Book Synopsis A Guide to Effective School Leadership Theories by : Matthew Lynch

Download or read book A Guide to Effective School Leadership Theories written by Matthew Lynch and published by Routledge. This book was released on 2012-03-22 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educational administrators know that leadership requires hundreds of judgments each day that require a sensitivity and understanding of various leadership strategies. Bridging the gap between the academic and practical world, A Guide to Effective School Leadership Theories provides an exploration of ten dominant leadership strategies to give school leaders a solid basis in theory and practical application. Demonstrating the advantages and drawbacks of each theory, readers are encouraged to discover the most appropriate strategy, or combination of strategies, that will best enable their school to achieve positive results. Each Chapter Includes: Introductory vignettes grounding the leadership theory in practice Discussion of the history, development, and utility of the strategy Research findings for further exploration of the theory End-of-chapter questions and activities designed to connect theory to practice This book is essential reading for aspiring and practicing school leaders who wish to have a better understanding of their leadership role. Providing a focused, up-to-date introduction to the current themes and dimensions of educational leadership, A Guide to Effective School Leadership Theories presents all the tools necessary to analyze and implement effective leadership in readers’ own settings.

Violence at Work

Download Violence at Work PDF Online Free

Author :
Publisher : International Labour Organization
ISBN 13 : 9789221179481
Total Pages : 390 pages
Book Rating : 4.1/5 (794 download)

DOWNLOAD NOW!


Book Synopsis Violence at Work by : Duncan Chappell

Download or read book Violence at Work written by Duncan Chappell and published by International Labour Organization. This book was released on 2006 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.

Managing and Coordinating Nursing Care

Download Managing and Coordinating Nursing Care PDF Online Free

Author :
Publisher : Lippincott Williams & Wilkins
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.3/5 (91 download)

DOWNLOAD NOW!


Book Synopsis Managing and Coordinating Nursing Care by : Janice Rider Ellis

Download or read book Managing and Coordinating Nursing Care written by Janice Rider Ellis and published by Lippincott Williams & Wilkins. This book was released on 1991 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:

International Summit on the Teaching Profession Valuing our Teachers and Raising their Status How Communities Can Help

Download International Summit on the Teaching Profession Valuing our Teachers and Raising their Status How Communities Can Help PDF Online Free

Author :
Publisher : OECD Publishing
ISBN 13 : 9264292691
Total Pages : 116 pages
Book Rating : 4.2/5 (642 download)

DOWNLOAD NOW!


Book Synopsis International Summit on the Teaching Profession Valuing our Teachers and Raising their Status How Communities Can Help by : Schleicher Andreas

Download or read book International Summit on the Teaching Profession Valuing our Teachers and Raising their Status How Communities Can Help written by Schleicher Andreas and published by OECD Publishing. This book was released on 2018-03-15 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is increasing recognition that teachers will play a key role in preparing students for the challenges of the future. We expect teachers to equip students with the skill set and knowledge required for success in an increasingly global, digital, complex, uncertain and volatile world.

Islamic Business Ethics

Download Islamic Business Ethics PDF Online Free

Author :
Publisher : International Institute of Islamic Thought (IIIT)
ISBN 13 : 1565642422
Total Pages : 97 pages
Book Rating : 4.5/5 (656 download)

DOWNLOAD NOW!


Book Synopsis Islamic Business Ethics by : Rafik Issa Beekun

Download or read book Islamic Business Ethics written by Rafik Issa Beekun and published by International Institute of Islamic Thought (IIIT). This book was released on 1997 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses Muslim business community members who have to deal with ethical situations on a day-to-day basis. It gives key principles of management from an Islamic point of view. Its goal is to help Muslims engaged in business to act in accordance with the Islamic system of ethics. The writer’s experience with different Islamic activities give him a practical background that supports and enlightens his academic knowledge in the vital fields of business management and administration.