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A Study Of Factors That Are Important For Providing Quality Service In Property Management Industry
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Book Synopsis A Study of Factors That Are Important for Providing Quality Service in Property Management Industry by : Fung-Sze Carol Ma
Download or read book A Study of Factors That Are Important for Providing Quality Service in Property Management Industry written by Fung-Sze Carol Ma and published by . This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis PROPERTY MGMT SERVICE QUALITY by : Chun-Tat Ha
Download or read book PROPERTY MGMT SERVICE QUALITY written by Chun-Tat Ha and published by Open Dissertation Press. This book was released on 2017-01-26 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Property Management Service Quality of Shopping Centres in Hong Kong: a Study of Tenant's and Customers' Satisfaction" by Chun-tat, Ha, 夏進達, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In a highly competitive market like Hong Kong, shopping centres have to be constantly improving in order the meet the needs of your clients. The research here aimed to find out what factors from the service quality aspect as well as from the external environment aspect those were likely to be seen as more important by customers (shoppers) and tenants respectively. It was found that customers tended to treat external factors like accessibility and trade mix as more important than others, whereas tenants tended to think that service quality was more important. The common result from the two groups of participant was that both customers and tenants treat a factor as the most important when it has the strongest influence to them. From the customers' point of view, it was time consumption, whereas from the tenants' angle, factors that had the strongest influence to their business was considered to be the most related factor to their satisfaction. At the end of the paper, it discussed how property management could use the finding of this research for future use. Subjects: Shopping centers - China - Hong Kong - Management
Book Synopsis A Study of Quality Management of Official Statistics in China by : Wuyi Zeng
Download or read book A Study of Quality Management of Official Statistics in China written by Wuyi Zeng and published by Springer Nature. This book was released on 2022-01-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how to improve the quality management of official statistics in China. Official statistics help to build an overview of China’s social and economic development and play an important role in policymaking for government as well as in decision-making for enterprises. Because of the great value in reference, the quality of official statistics also constitutes the concern from the public. This book summarizes three levels for understanding the concept of the quality of official statistics and analyzes possible affections from social and economic environment, political and management perspectives. Government statistical data is an important information reflecting China’s economic and social development, an important tool for Party committees at all levels, governments, enterprises and the public to understand and grasp China’s economic operation and social development, an important basis for Party committees and governments at all levels to conduct economic and social management and decision-making and an important reference for enterprises and the public to make decisions on production, operation, investment and consumption. Therefore, the government, enterprises and the public at all levels are demanding more and more government statistics. Accordingly, the quality of government statistical data is becoming more and more important, because it concerns the objectivity and accuracy of government statistical data, the scientificity of economic and social management, the decision-making of Party committees, the correctness of production, operation, investment and consumption decisions of enterprises and the public. Therefore, the quality of government statistical data is extremely important, which is not only the focus of social concern, but also the core issue of government statistics.
Book Synopsis 2021 International Conference on Applications and Techniques in Cyber Intelligence by : Jemal Abawajy
Download or read book 2021 International Conference on Applications and Techniques in Cyber Intelligence written by Jemal Abawajy and published by Springer Nature. This book was released on 2021-06-23 with total page 994 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents innovative ideas, cutting-edge findings, and novel techniques, methods, and applications in a broad range of cybersecurity and cyberthreat intelligence areas. As our society becomes smarter, there is a corresponding need to secure our cyberfuture. The book describes approaches and findings that are of interest to business professionals and governments seeking to secure our data and underpin infrastructures, as well as to individual users.
Book Synopsis Rich Dad's Advisors: The ABC's of Property Management by : Ken McElroy
Download or read book Rich Dad's Advisors: The ABC's of Property Management written by Ken McElroy and published by Hachette UK. This book was released on 2008-09-12 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis How to Provide Quality Service in View of Recent Changes by : Po-Kwong Fung
Download or read book How to Provide Quality Service in View of Recent Changes written by Po-Kwong Fung and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "How to Provide Quality Service in View of Recent Changes: a Study of the Private Property Management Industry" by Po-kwong, Fung, 馮寶光, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196803 Subjects: Housing management - China - Hong Kong Total quality management Homeowners' associations - China - Hong Kong Housing management Housing management - Case studies High-rise apartment buildings - Management
Book Synopsis Decision Making in Service Industries by : Javier Faulin
Download or read book Decision Making in Service Industries written by Javier Faulin and published by CRC Press. This book was released on 2012-08-08 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M
Book Synopsis How to Provide Quality Service in View of Recent Changes by :
Download or read book How to Provide Quality Service in View of Recent Changes written by and published by . This book was released on 1997 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Role of Service in the Tourism & Hospitality Industry by : Ford Lumban Gaol
Download or read book The Role of Service in the Tourism & Hospitality Industry written by Ford Lumban Gaol and published by CRC Press. This book was released on 2015-04-09 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair
Book Synopsis A Study of the Service Quality in Property Management Companies by : Kam-Fai Yau
Download or read book A Study of the Service Quality in Property Management Companies written by Kam-Fai Yau and published by Open Dissertation Press. This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study of the Service Quality in Property Management Companies" by Kam-fai, Yau, 游錦輝, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389558 Subjects: Real estate management - China - Hong Kong Total quality management - China - Hong Kong ISO 9001 Standard Consumer satisfaction - China - Hong Kong
Book Synopsis Geo-Economy of the Future by : Elena G. Popkova
Download or read book Geo-Economy of the Future written by Elena G. Popkova and published by Springer Nature. This book was released on 2022-06-07 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an international review of the modern geo-economy and a scientific take on the geo-economy of the future. It identifies the challenges of climate change and their impact on the modern geo-economy. Prospects for the geo-economy of the future are outlined based on sustainable agriculture and alternative energy. Policy implications are put forward to develop a geo-economy of the future in response to the challenges of climate change. The book presents management implications for the development of the geo-economy of the future in response to the challenges of climate change at the regional and global scale. It presents the lessons-learned through the COVID-19 pandemic, and applies experiences of countries with different environmental conditions for agriculture and the development of the energy sector. Based on these results, advanced practical recommendations and ready-made frameworks at the national, regional, and enterprise level are provided.
Book Synopsis Management Science Applications in Tourism and Hospitality by : Zheng Gu
Download or read book Management Science Applications in Tourism and Hospitality written by Zheng Gu and published by Routledge. This book was released on 2014-01-27 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find out how accurate forecasting and analysis can prevent costly mistakes! Management Science Applications in Tourism and Hospitality examines innovative tools for evaluating performance and productivity in tourism offices, hotels, and restaurants. This collection of recent studies focuses on two important topics of management science: forecasting and a relatively new analytical methodology called data envelopment analysis (DEA). This book will show you how tourism forecasting accuracy can be enhanced and how DEA can be used to benchmark productivity and improve advertisement efficiency. Management Science Applications in Tourism and Hospitality provides you with a useful blend of analysis from both theory and real-data perspectives. This book uses case studies, application techniques, and expert advice to review various productivity measurement methods and compare them to DEA, revealing DEA’s strengths, weaknesses, and its potential in the operating environment. With Management Science Applications in Tourism and Hospitality, you’ll be able to: utilize destination benchmarking perform multiunit restaurant productivity assessments using DEA conduct hotel labor productivity assessments using DEA measure and benchmark productivity in the hotel sector using DEA model tourism demand use an improved extrapolative hotel room occupancy rate forecasting technique forecast short-term planning and management for a casino buffet restaurant apply city perception analysis (CPA) for destination positioning decisions This book is generously enhanced with tables and figures to substantiate the research. Management Science Applications in Tourism and Hospitality is valuable for hospitality and tourism educators and graduate students learning and doing research in operation analysis. Savvy executives and professionals who want to improve efficiency in their industry will also benefit from the techniques illustrated in this timely guide.
Book Synopsis National Center for Productivity and Quality of Working Life by : National Center for Productivity and Quality of Working Life
Download or read book National Center for Productivity and Quality of Working Life written by National Center for Productivity and Quality of Working Life and published by . This book was released on 1978 with total page 978 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Public Sector Management by : Ian Chaston
Download or read book Public Sector Management written by Ian Chaston and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public sector organizations are facing unprecedented problems due to the influence of population ageing, globalisation and the public deficit crisis facing developed nation economies. Public Sector Management: Mission Impossible offers a contemporary and stimulating assessment of the challenges facing these public sector organizations. Most public sector management theories evolved during the economically stable second half of the 20th century and need to be reconsidered in an increasingly uncertain world. Taking an innovative new approach, this book uses both theory and case material to examine how development of strategic plans driven by entrepreneurship and innovation can assist public sector organisations implement solutions to sustain delivery of most or all of their service despite facing major budget cuts. The book is accompanied by a companion website featuring over 300 powerpoint slides for lecturers. Public Sector Management: Mission Impossible is an essential resource for final year undergraduate and postgraduate students studying public sector management and MPA students. IAN CHASTON taught marketing and undertook research in entrepreneurship at Plymouth Business School. He also founded the University's spin off company Moustraining Ltd which researches on-line learning applications to reduce higher education delivery costs. Ian has led projects on entrepreneurship for Government agencies and Universities in the UK and overseas. Currently he is a Visiting Professor at Centrum Catolica Business School in Peru.
Book Synopsis A Study of the Service Quality in Property Management Companies by : Kam-fai Yau
Download or read book A Study of the Service Quality in Property Management Companies written by Kam-fai Yau and published by . This book was released on 2003 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Service Profit Chain by : James L. Heskett
Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis Property Management by : Gordonington,
Download or read book Property Management written by Gordonington, and published by Bloomsbury Publishing. This book was released on 1997-11-11 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
