A Public Sector Journey To Lean

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A Public-Sector Journey to Lean

Author : Kate McGovern
Publisher : CRC Press
ISBN 13 : 1351008226
Total Pages : 197 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis A Public-Sector Journey to Lean by : Kate McGovern

Download or read book A Public-Sector Journey to Lean written by Kate McGovern and published by CRC Press. This book was released on 2018-10-26 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most Lean practitioners learn about the three Ms: muda (waste), mura (unevenness or variability), and muri (overburden), and beginners in Lean generally focus on the removal of muda. The impact of muri is not as readily understood. It is extremely significant, however, for those working in government. Decisions on staffing levels and resource allocation are made by elected officials who are generally disconnected from daily operations. Short-sighted cost-cutting makes it difficult to deliver quality services as efficiently as possible. The mantra of "do more with less" creates ever-increasing muri. In contrast to robust Lean programs in privately owned companies, efficiency initiatives are regularly cut from public-sector budgets. Antiquated systems remain in place, with too few workers to operate the existing processes. The debilitating impact of persistent muri brings burnout and turnover, perpetuating a vicious cycle. Despite the muri, a dedicated cadre of public servants is hard at work using Lean techniques and principles to break down bureaucratic red tape and improve the quality of services at every level of government across the country. While the author incorporated examples of Lean initiatives in other states to give readers an idea of all the terrific work that is occurring, this book is really the story of one of those journeys. Using the author’s experience while working for the State of New Hampshire, you’ll learn about the steps along the way. Each chapter tells a story of what they did, what they learned, and how the lessons can be applied. Annotated outlines of White, Yellow, and Green Belt programs, and the Lean for Leaders workshop, as well as two hypothetical scenarios that were used as training exercises are included. These approaches are not intended to be authoritative or prescriptive; they are offered as insights and examples. You’ll read about the challenges and pitfalls, and the creative countermeasures developed by a dauntless team of Lean practitioners. The story is shared to inform and encourage others -- material based on the New Hampshire Bureau of Education and Training’s Lean programs is included throughout the book.

A Public Sector Journey to Operational Excellence

Author : Kate McGovern
Publisher : CRC Press
ISBN 13 : 1000959279
Total Pages : 220 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis A Public Sector Journey to Operational Excellence by : Kate McGovern

Download or read book A Public Sector Journey to Operational Excellence written by Kate McGovern and published by CRC Press. This book was released on 2023-09-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations with purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, they brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. The freed capacity can then be applied to accomplish important societal objectives. This book has four parts: Part 1: The Foundation of Continuous Improvement (CI)—The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges. Part 2: Lean Public Policy—Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then Lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores impediments to Leaning existing programs and considers what Lean public policy would look like. Government regulatory functions and health care policy are used as examples. Part 3: Operational Excellence—Pulling policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government. Part 4: Putting it together—"What to do, how to do it, and who can get it done." A summary and overview of CI methodology and the prerequisites for the implementation of policies that will lead to progress on societal goals. Drawing lessons from practitioners striving for Level 3 maturity in government, the book closes with a series of recommendations.

Lean for the Public Sector

Author : Bert Teeuwen
Publisher : CRC Press
ISBN 13 : 1439840245
Total Pages : 223 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean for the Public Sector by : Bert Teeuwen

Download or read book Lean for the Public Sector written by Bert Teeuwen and published by CRC Press. This book was released on 2018-06-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

A Public-Sector Journey to Lean

Author : Kate McGovern
Publisher : CRC Press
ISBN 13 : 1351008234
Total Pages : 197 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis A Public-Sector Journey to Lean by : Kate McGovern

Lean-Six Sigma for the Public Sector

Author : Brandon Cole
Publisher : Quality Press
ISBN 13 : 0873899970
Total Pages : 191 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Lean-Six Sigma for the Public Sector by : Brandon Cole

Download or read book Lean-Six Sigma for the Public Sector written by Brandon Cole and published by Quality Press. This book was released on 2010-11-19 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact. There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 spotlights highlighting project examples, lessons learned, and tips and tricks for using LSS in the public sector. These spotlights are based on interviews facilitated with a robust sampling of senior operations strategy practitioners. The LSS methodology focuses on eliminating waste (lean) and then reducing variation (Six Sigma) in a process or product that contains no waste. The information covered in this book will allow someone to have an immediate impact in any public sector organization. It describes some of the most powerful continuous process improvement tools that can be used, with limited training required. This is further enhanced by showing direct correlations to the LSS tools and the challenges that will be faced. Because the public sector spans such a diverse range of organizational charters (such as transportation, education, and defense), this book does not focus solely on either manufacturing or services. Rather, it provides a balanced approach to utilizing LSS in all environments.

Lean Impact

Author : Ann Mei Chang
Publisher : John Wiley & Sons
ISBN 13 : 1119506603
Total Pages : 313 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Lean Impact by : Ann Mei Chang

Download or read book Lean Impact written by Ann Mei Chang and published by John Wiley & Sons. This book was released on 2018-10-30 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite enormous investments of time and money, are we making a dent on the social and environmental challenges of our time? What if we could exponentially increase our impact? Around the world, a new generation is looking beyond greater profits, for meaningful purpose. But, unlike business, few social interventions have achieved significant impact at scale. Inspired by the modern innovation practices, popularized by bestseller The Lean Startup, that have fueled technology breakthroughs touching every aspect of our lives, Lean Impact turns our attention to a new goal - radically greater social good. Social change is far more complicated than building a new app. It requires more listening, more care, and more stakeholders. To make a lasting difference, solutions must be embraced by beneficiaries, address root causes, and include an engine that can accelerate growth to reach the scale of the need. Lean Impact offers bold ideas to reach audacious goals through customer insight, rapid experimentation and iteration, and a relentless pursuit of impact. Ann Mei Chang brings a unique perspective from across sectors, from her years as a tech executive in Silicon Valley to her most recent experience as the Chief Innovation Officer at USAID. She vividly illustrates the book with real stories from interviews with over 200 organizations across the US and around the world. Whether you are a nonprofit, social enterprise, triple bottom line company, foundation, government agency, philanthropist, impact investor, or simply donate your time and money, Lean Impact is an essential guide to maximizing social impact and scale.

Lean Government - NOW!

Author : Harry W. Kenworthy
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781974223435
Total Pages : 230 pages
Book Rating : 4.2/5 (234 download)

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Book Synopsis Lean Government - NOW! by : Harry W. Kenworthy

Download or read book Lean Government - NOW! written by Harry W. Kenworthy and published by Createspace Independent Publishing Platform. This book was released on 2017-09-08 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the specifics of training and implementing a Lean Government initiative to increase service, capacity, and employee engagement, while reducing costs and wastes. It's non-traditional as it covers in a bullet format exactly what must be done and how to do it to have a successful, sustainable, Lean initiative. Although it's focused on Government, its contents and specifics apply to any Lean implementation.

Kaizen Express

Author : Toshiko Narusawa
Publisher : Lean Enterprise Institute
ISBN 13 : 1934109231
Total Pages : 174 pages
Book Rating : 4.9/5 (341 download)

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Book Synopsis Kaizen Express by : Toshiko Narusawa

Download or read book Kaizen Express written by Toshiko Narusawa and published by Lean Enterprise Institute. This book was released on 2009 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency

Author : Mark Price
Publisher : McGraw Hill Professional
ISBN 13 : 0071766073
Total Pages : 192 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency by : Mark Price

Download or read book Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency written by Mark Price and published by McGraw Hill Professional. This book was released on 2011-06-17 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Private Sector Strategies for Public Service Leaders No corner of the government or public sector has been spared from budget turmoil in recent years. Among budget cuts, increased requirements, and new threats and challenges, governments typically balance the scales through (1) increased funding and/ or (2) rationalizing services or service levels. This book gives you a third option. It’s called high performance, and it’s been implemented in the private sector—with great success—for more than two decades. This hands-on guide, written by the global consultants from Accenture, shows you how to apply these business principles in any public organization. Learn how to: Improve the outcomes you deliver— while lowering the cost to deliver them. Streamline your operations—by increasing speed, agility, and efficiency. Build a high-performance “anatomy” to strengthen your organization. Manage assets, decrease risks and losses, and deliver true excellence. Featuring case studies from the public sector, including federal, state, local, agencies, bureaus, and departments, this unique guide takes you inside government organizations, where high performance “anatomy” is already making a difference. You’ll discover low-cost techniques deployed by the Naval Air Systems Command and the IRS, as well as high-performance solutions for problems as diverse as homeland security, disaster response, health care costs, and dwindling resources. High Performance Government provides a proven method for adapting to the “New Normal” of lower budgets by showing you how to do even more with even less—creating a learning, working environment that reacts to change. This is how the top companies in the world increase productivity and profits through any market conditions. From Wall Street to Washington and Main Street, real success is driven by execution excellence. This book gives you the solutions you need to lower cost and create a leaner more efficient organization. Praise for Building High Performance Government “Building High Performance Government is a fast read with a big message. It explains how the inevitable downsizing of governments at all levels—federal, state, local—doesn’t have to also mean fewer or lower-quality services. This book highlights viable strategies already in use today to create better alignment and greater productivity in government.” —Graham Richards, Former Mayor of Fort Wayne, Indiana “Every level of government is experiencing a budget crunch these days, and that always results in slashing services. This book can help public sector leaders find another option—how to deliver on their core mission at a much lower cost.” —Sean O’Keefe, CEO , EADS North America, former Administrator of NASA, former Secretary of the Navy and former chancellor of Louisiana State University (LSU) “A solid read for federal, state, and local government leaders wondering how to ‘do more, without more.’ Building High Performance Government focuses on the main things that leaders can do to help their organization get more out of each tax dollar while also improving quality and speed—an absolutely essential requirement in today’s fiscally constrained environment.” —David Melcher, Senior Vice President, ITT Corporation; President, ITT Defense & Information Solutions, US Army Lieut enant General (Ret.) formerly the Army’s Military Deputy for Budget and Deputy Chief of Staff for Programs in the Pentagon

Delivering Results That Matter

Author : Haneef Chagani
Publisher :
ISBN 13 : 9781984010193
Total Pages : 152 pages
Book Rating : 4.0/5 (11 download)

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Book Synopsis Delivering Results That Matter by : Haneef Chagani

Download or read book Delivering Results That Matter written by Haneef Chagani and published by . This book was released on 2018-01-18 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services. It strikes new ground in the public sector management literature by providing advice to public sector managers on how Lean, a business philosophy used extensively in the private sector, can be applied in a public sector context to renew and refresh public services as well as drive mindset and behavior changes that promote performance and customer service. Using a multitude of case studies from around the world, Delivering Results That Matter demonstrates how Lean management can transform public sector performance while controlling costs. It shows how programs, services, and processes can be made better, safer, and more efficient; with citizens receiving the quality services they need and expect. Lean management enhances what managers and their teams do, how they do it, and the tools they use in day-to-day service delivery. Lean can help governments increase transparency, demonstrate accountability, and do more with less. It can be a key mechanism for governments to solicit fresh, new, and different ideas which challenge the status quo and lead to innovation. It can also help governments work horizontally to address and manage issues that span multiple ministries or departments. Savings achieved through increased efficiency can be reinvested to other strategic priorities. Lean management adds value for the customer who uses public services, the employee who provide those services, and the taxpayer who pays for them.

Everything I Know about Lean I Learned in First Grade

Author : Robert Martichenko
Publisher : Lean Enterprise Institute
ISBN 13 : 1934109347
Total Pages : 120 pages
Book Rating : 4.9/5 (341 download)

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Book Synopsis Everything I Know about Lean I Learned in First Grade by : Robert Martichenko

Download or read book Everything I Know about Lean I Learned in First Grade written by Robert Martichenko and published by Lean Enterprise Institute. This book was released on 2012 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every lean practitioner occasionally wishes for a simple, fun, and quick-read introduction to lean thinking to give acquaintances, associates, and family members -- even to our kids. If lean thinking often entails unlearning a plethora of bad habits, wouldn't it better if we learned better thinking -- and habits -- from the beginning? Everything I Know About Lean I Learned in First Grade is just that sort of book. It brings lean back to its original simplicity by showing how lean is alive in a first grade classroom. The book connects common lean tools to the broader lean journey, shows how to identify and eliminate waste, and aids the reader in seeing lean for what it truly is: a way to create a learning and problem- solving culture. Written to educate the entire organization on the fundamentals of lean thinking, this is the perfect source to engage all team members at all levels of an organization. Originally self-published in 2008, LEI is proud to re-issue this book and make it available to the broader lean community.

Leading the Lean Enterprise Transformation, Second Edition

Author : George Koenigsaecker
Publisher : CRC Press
ISBN 13 : 1439859884
Total Pages : 264 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Leading the Lean Enterprise Transformation, Second Edition by : George Koenigsaecker

Download or read book Leading the Lean Enterprise Transformation, Second Edition written by George Koenigsaecker and published by CRC Press. This book was released on 2016-04-19 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated with new information, illustrations, and leadership tools, Leading the Lean Enterprise Transformation, Second Edition describes how the metrics used by Toyota drive every line item in a financial statement in the right direction. Rather than focus on Lean tools and principles, the new edition of this bestselling reference focuses on what may be the least understood and most critical aspect of a Lean transformation: the building of a Lean culture. In addition to new appendices with background information and insightful stories on Lean leadership and implementation, it includes new information on tactical organization practices, strategy deployment, and Lean culture. An inductee to IndustryWeek's Hall of Fame, George Koenigsaecker illustrates successful strategies and valuable lessons learned with case histories of U.S. leaders who have been instrumental in bringing Lean to the forefront. He explains the use of value stream analysis at the leadership level and describes how to structure kaizen events that can improve the value stream. Organized in the chronological sequence that a leader embarking on a Lean journey would experience, the book discusses the methods used by the author during the Hon Company’s successful Lean conversion, which doubled productivity, tripled revenues, and led IndustryWeek to recognize Hon as one of the "World’s 100 Best Managed Firms." The book not only introduces powerful leadership tools—including strategy deployment, transformation value stream analysis, and transformation plan of care—but also arms potential change agents with the soft skills needed to define, develop, and communicate their vision. Detailing the steps required to sustain improvements, it supplies time-tested guidance for effective leadership throughout a Lean transformation in any organization.

Lean Travel

Author : Paul Akers
Publisher :
ISBN 13 : 9780990601067
Total Pages : pages
Book Rating : 4.6/5 (1 download)

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Book Synopsis Lean Travel by : Paul Akers

Download or read book Lean Travel written by Paul Akers and published by . This book was released on 2016-07-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

ECMLG 2021 17th European Conference on Management, Leadership and Governance

Author : Professor Frank Bezzina
Publisher : Academic Conferences limited
ISBN 13 : 1914587219
Total Pages : pages
Book Rating : 4.9/5 (145 download)

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Book Synopsis ECMLG 2021 17th European Conference on Management, Leadership and Governance by : Professor Frank Bezzina

Download or read book ECMLG 2021 17th European Conference on Management, Leadership and Governance written by Professor Frank Bezzina and published by Academic Conferences limited. This book was released on 2021-11-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Leading the Lean Healthcare Journey

Author : Joan Wellman
Publisher : CRC Press
ISBN 13 : 1439828660
Total Pages : 296 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Leading the Lean Healthcare Journey by : Joan Wellman

Download or read book Leading the Lean Healthcare Journey written by Joan Wellman and published by CRC Press. This book was released on 2010-12-13 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every healthcare organization can learn from Seattle Children‘s continuous improvement process, but this book is not an operator‘s manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mut

Journey to Lean

Author : John Drew
Publisher : Springer
ISBN 13 : 1403948410
Total Pages : 226 pages
Book Rating : 4.4/5 (39 download)

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Book Synopsis Journey to Lean by : John Drew

Download or read book Journey to Lean written by John Drew and published by Springer. This book was released on 2016-01-18 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the current climate attention has refocused on lean production. While books have looked at the principles of lean production and techniques, this book from McKinsey & Company, the world's most influential management consultancy, provides a unique approach, which is holistic in nature and argues that lean must be central to the strategy and mindset of the company or organization. It will be the most comprehensive book on the tangible and intangible aspects of lean transformation with a complete overview of how organizations should embark upon this arising from the cutting edge work done by the authors with leading companies worldwide.

Building a Lean Service Enterprise

Author : Debashis Sarkar
Publisher : CRC Press
ISBN 13 : 1351722255
Total Pages : 260 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Building a Lean Service Enterprise by : Debashis Sarkar

Download or read book Building a Lean Service Enterprise written by Debashis Sarkar and published by CRC Press. This book was released on 2016-12-19 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.