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A Guide For Receptionists In Veterinary Practice
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Book Synopsis The Veterinary Receptionist by : John R. Corsan
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-06-05 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover
Book Synopsis A Guide for Receptionists in Veterinary Practice by : N. R. Burton
Download or read book A Guide for Receptionists in Veterinary Practice written by N. R. Burton and published by . This book was released on 1984 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis AAHA's Complete Guide for the Veterinary Client Service Representative by : Jill Renfrew
Download or read book AAHA's Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Book Synopsis Veterinary Practice Management by : Maggie Shilcock
Download or read book Veterinary Practice Management written by Maggie Shilcock and published by Elsevier Health Sciences. This book was released on 2008-01-01 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, user-friendly guide to veterinary practice management, this text presents administrative and financial aspects in an understandable format. It also provides all that is needed to be known to run an efficient veterinary practice.
Book Synopsis A Guide to Oral Communication in Veterinary Medicine by : Ryane E. Englar
Download or read book A Guide to Oral Communication in Veterinary Medicine written by Ryane E. Englar and published by 5m Books Ltd. This book was released on 2020-07-12 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
Book Synopsis Front Office Management for the Veterinary Team by : Heather Prendergast
Download or read book Front Office Management for the Veterinary Team written by Heather Prendergast and published by Saunders. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
Book Synopsis The Veterinary Receptionist's Handbook by : M. T. McClister
Download or read book The Veterinary Receptionist's Handbook written by M. T. McClister and published by Veterinary Medicine Publishing Company. This book was released on 2000 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Communication Case Studies by : Carolyn C. Shadle
Download or read book Communication Case Studies written by Carolyn C. Shadle and published by American Animal Hosp Assoc. This book was released on 2010 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis AAHA Guide to Creating an Employee Handbook by :
Download or read book AAHA Guide to Creating an Employee Handbook written by and published by American Animal Hospital Association. This book was released on 1999 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Practice Made Perfect by : Marsha L. Heinke
Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hosp Assoc. This book was released on 2014-05-14 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Starting Your Own Veterinary Practice by :
Download or read book Starting Your Own Veterinary Practice written by and published by Veterinary Medicine Publishing Company. This book was released on 1985 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Dictionary of Veterinary Terms by : Jennifer Coates
Download or read book Dictionary of Veterinary Terms written by Jennifer Coates and published by Dogwise Publishing. This book was released on 2019-02-08 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a dictionary reference style format, just about every term the vet will ever use is thoroughly explained and easy to understand. Includes appendices identifying commonly used drugs, acronyms and abbreviations, and weight and measurement conversions.A must in the home of every pet owner and breeder!
Book Synopsis Educating Your Clients from A to Z by : Nan Boss
Download or read book Educating Your Clients from A to Z written by Nan Boss and published by American Animal Hosp Assoc. This book was released on 2011 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Blackwell's Five-Minute Veterinary Practice Management Consult by : Lowell Ackerman
Download or read book Blackwell's Five-Minute Veterinary Practice Management Consult written by Lowell Ackerman and published by John Wiley & Sons. This book was released on 2006-08-30 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!
Book Synopsis Biosecurity in Animal Production and Veterinary Medicine by : Jeroen Dewulf
Download or read book Biosecurity in Animal Production and Veterinary Medicine written by Jeroen Dewulf and published by CABI. This book was released on 2019-12-01 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globally, the way the animal production industry copes with infectious diseases is changing. The (excessive) use of antimicrobials is under debate and it is becoming standard practice to implement thorough biosecurity plans on farms to prevent the entry and spread of pathogenic micro-organisms. Not only in farm animal production, but also in facilities where companion animals are kept, including in veterinary practices and clinics, awareness of the beneficial implications of a good biosecurity plan has raised. The book Biosecurity in Animal Production and Veterinary Medicine is the first compilation of both fundamental aspects of biosecurity practices, and specific and practical information on the application of the biosecurity measures in different animal production and animal housing settings.
Book Synopsis Front Office Management for the Veterinary Team E-Book by : Heather Prendergast
Download or read book Front Office Management for the Veterinary Team E-Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2018-12-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.
Book Synopsis BSAVA Manual of Canine and Feline Radiography and Radiology by : Andrew Holloway
Download or read book BSAVA Manual of Canine and Feline Radiography and Radiology written by Andrew Holloway and published by BSAVA. This book was released on 2014-01-13 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confident radiographic interpretation presents a considerable challenge and the BSAVA Manual of Canine and Feline Radiography and Radiology provides a comprehensive review of the approach to radiological interpretation, the range of variants and the key fundamental principles and their application to common diseases. This Foundation Manual replaces the classic BSAVA Manual of Small Animal Diagnostic Imaging as an introduction for veterinary students, nurses and new graduates. The Manual features high quality radiographic reproductions demonstrating normal anatomy and key aspects of interpretation, as well as illustrations showing patient positioning and the practical approach that is the hallmark of the BSAVA Manuals.
