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Author :
Publisher :
ISBN 13 :
Total Pages : 53 pages
Book Rating : 4.:/5 (222 download)
Download or read book A Good Practice Guide for Effective Complaint Handling written by and published by . This book was released on 1997 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 31 pages
Book Rating : 4.:/5 (32 download)
Download or read book Better Practice Guide to Complaint Handling written by and published by . This book was released on 2009 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : British Retail Consortium
Publisher :
ISBN 13 : 9780117025745
Total Pages : 22 pages
Book Rating : 4.0/5 (257 download)
Download or read book Best Practice Guidelines written by British Retail Consortium and published by . This book was released on 2008-01-01 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Michael Adler
Publisher : Bloomsbury Publishing
ISBN 13 : 1847315755
Total Pages : 558 pages
Book Rating : 4.8/5 (473 download)
Download or read book Administrative Justice in Context written by Michael Adler and published by Bloomsbury Publishing. This book was released on 2010-04-30 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book comprises a definitive collection of papers on administrative justice, written by a set of very distinguished contributors. It is divided into five parts, each of which contains articles on a particular aspect of administrative justice. The first part deals with the impact of 'contextual changes' on administrative justice and considers the implications of changes in governance and public administration, management and service delivery, information technology, audit and accounting, and human rights for administrative justice. The second part deals with conceptual issues and describes a number of competing approaches to the administrative justice. The third part deals with the application of administrative justice principles to private law disputes while the fourth part deals with the distinctive characteristics of administrative justice in three other jurisdictions. The final part deals with current developments in administrative justice and the book concludes with a discussion of legislative and policy developments in the UK. The general approach of the book is socio-legal and interdisciplinary. The chapters adopt a variety of disciplinary perspectives, including those derived from political science, public policy, social policy, accounting and information technology as well as from law. Although most of the contributors are academics, some are practitioners. For these reasons, the book should be of interest to lawyers, particularly those with interests in administrative law, and to social scientists, particularly those with interests in public administration, public policy and public management.
Author : Roy Gregory
Publisher : IOS Press
ISBN 13 : 9781586030445
Total Pages : 516 pages
Book Rating : 4.0/5 (34 download)
Download or read book Righting Wrongs written by Roy Gregory and published by IOS Press. This book was released on 2000 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: 6. Ombudsman in Australia: Dennis Pearce
Author : M. Lauren Basham
Publisher :
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4.0/5 ( download)
Download or read book Corporate Guide to Effective Complaint Management written by M. Lauren Basham and published by . This book was released on 1994 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mulcahy
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335226582
Total Pages : 183 pages
Book Rating : 4.3/5 (352 download)
Download or read book Disputing Doctors written by Mulcahy and published by McGraw-Hill Education (UK). This book was released on 2003-08-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: * What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.
Author : Richard Brindley
Publisher : Routledge
ISBN 13 : 1000481867
Total Pages : 208 pages
Book Rating : 4.0/5 (4 download)
Download or read book Good Practice Guide written by Richard Brindley and published by Routledge. This book was released on 2021-12-24 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professionalism is not automatic with qualification. It is decided by the manner in which you carry out your professional life – the conduct and qualities that you bring to your role. In architecture, it is founded on the principles of honesty, integrity and competence, and a concern for the environment and others. As a trusted expert, it is essential that you gain respect for your skills and knowledge while maintaining veracity and transparency in your relationships and dealings with clients, end users, design and construction professionals and the wider public. With a focus on professional judgement, this book is a personal guide on how to be a self-aware and successful practitioner, aspiring to best practice. It will give you the confidence to create meaningful industry connections and handle contractual disputes, insurance and negligence claims while maintaining a high standard of conduct. By paying attention to business planning, financial processes, good management and effective communication, it will help you to protect your practice’s reputation and increase profitability and cashflow. Ultimately, it will enable you to not only avoid professional pitfalls but to benefit from positive working relationships.
Author : British Retail Consortium
Publisher :
ISBN 13 : 9780117066373
Total Pages : 26 pages
Book Rating : 4.0/5 (663 download)
Download or read book Best Practice Guideline written by British Retail Consortium and published by . This book was released on 2009-07-31 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system
Author :
Publisher :
ISBN 13 : 9781742419091
Total Pages : pages
Book Rating : 4.4/5 (19 download)
Download or read book Better Practice Guide to Complaint Handling in Aged Care Services written by and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Doron Goldbarsht
Publisher : Springer Nature
ISBN 13 : 3031595475
Total Pages : 355 pages
Book Rating : 4.0/5 (315 download)
Download or read book Financial Crime, Law and Governance written by Doron Goldbarsht and published by Springer Nature. This book was released on with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 25 pages
Book Rating : 4.:/5 (225 download)
Download or read book Good Practice Guide written by and published by . This book was released on 2006 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gwynneth Singleton
Publisher : UNSW Press
ISBN 13 : 9780868407616
Total Pages : 226 pages
Book Rating : 4.4/5 (76 download)
Download or read book The Howard Government written by Gwynneth Singleton and published by UNSW Press. This book was released on 2000 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributors examine in detail a range of issues, including the controversy over the role of the High Court, economic management, waterfront reform and industrial relations, the Centrelink initiative, privatization, and contracting out.
Author : Mark Kemp
Publisher : Routledge
ISBN 13 : 1000600807
Total Pages : 122 pages
Book Rating : 4.0/5 (6 download)
Download or read book Good Practice Guide written by Mark Kemp and published by Routledge. This book was released on 2022-10-01 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architecture can be a high risk and low-income profession. Planning to manage risks is essential. Workloads tend to be cyclical and managing lean periods and booms whilst being prepared for the next downturn is a key requirement. This book is a how-to guide to build business resilience into your architectural practice, offering methods for managing business-critical events and crises. It shows you how to analyse trouble, pre-emptively tackle pitfalls and gives you confidence in decision-making to stay ahead. Featuring case studies with expert insight into sole shareholder and director experience of a small practice, it’s aimed across all levels with straightforward, honest and accessible advice. It is structured with people and organisations as the core framework, exploring practice, staff, clients, projects, consultants and providers. It provides operational advice on the day-to-day running of practice and how to respond to disruption.
Author : Victoria. Ombudsman
Publisher :
ISBN 13 :
Total Pages : 41 pages
Book Rating : 4.:/5 (96 download)
Download or read book Good Practice Guide to Handling Complaints written by Victoria. Ombudsman and published by . This book was released on 2016 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : New South Wales. Law Reform Commission
Publisher :
ISBN 13 :
Total Pages : 142 pages
Book Rating : 4.F/5 ( download)
Download or read book Complaints Against Lawyers written by New South Wales. Law Reform Commission and published by . This book was released on 2000 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jeffrey Goldsworthy
Publisher : Routledge
ISBN 13 : 1351151223
Total Pages : 323 pages
Book Rating : 4.3/5 (511 download)
Download or read book Protecting Rights Without a Bill of Rights written by Jeffrey Goldsworthy and published by Routledge. This book was released on 2017-11-30 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Australia is now the only major Anglophone country that has not adopted a Bill of Rights. Since 1982 Canada, New Zealand and the UK have all adopted either constitutional or statutory bills of rights. Australia, however, continues to rely on common law, statutes dealing with specific issues such as racial and sexual discrimination, a generally tolerant society and a vibrant democracy. This book focuses on the protection of human rights in Australia and includes international perspectives for the purpose of comparison and it provides an examination of how well Australian institutions, governments, legislatures, courts and tribunals have performed in protecting human rights in the absence of a Bill of Rights.
