Developments in the Call Centre Industry

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Author :
Publisher : Routledge
ISBN 13 : 1134248822
Total Pages : 225 pages
Book Rating : 4.1/5 (342 download)

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Book Synopsis Developments in the Call Centre Industry by : Julia Connell

Download or read book Developments in the Call Centre Industry written by Julia Connell and published by Routledge. This book was released on 2006-09-27 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Workplace Learning

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Publisher : Routledge
ISBN 13 : 1136959874
Total Pages : 343 pages
Book Rating : 4.1/5 (369 download)

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Book Synopsis Workplace Learning by : Marianne van Woerkom

Download or read book Workplace Learning written by Marianne van Woerkom and published by Routledge. This book was released on 2010-06-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume aims to evaluate the promises of workplace learning by addressing the following related questions: What are current developments in theory that informs workplace learning research? How can learning in the workplace be measured? What is the impact of various organizational settings (e.g., team-based work and call centres) on workplace learning? Which are the promising new avenues for research? And which research-based recommendations can be made to boost learning opportunities in various work contexts? The topic is conceptualized as an interaction between the individual and the work context, as a combination of individual and collective processes, as a link between cognition and action, and as a political process. With a wide array of contributions from academics such as Stephen Billet, Tara Fenwick and Victoria Marsick, this volume will be an important research and reference tool with all those academics and practitioners who are interested in the field of human resource development. Targeted at researchers, (post) graduate students, and reflective practitioners and managers interested in the area, "Workplace Learning" provides must-read material for anyone wanting to advance the theory, research, and/or practice of learning in the workplace.

Union Organizing

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Publisher : Routledge
ISBN 13 : 1134497733
Total Pages : 292 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Union Organizing by : Gregor Gall

Download or read book Union Organizing written by Gregor Gall and published by Routledge. This book was released on 2003-08-29 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: After many years of indifferent decline, trade union membership is now being revitalized; strategies known as ‘union organizing’ are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much-needed evaluation of these rebuilding strategies. By comparing historical and contemporary case studies to assess the impact of various organizing campaigns, this book assesses the progress of unions across Europe and America. It raises key debates about the organizing culture and considers the impact of recent union recognition laws on employers and the government's Fairness at Work policy. A topical and in-depth study into the experiences of trade unions across Europe and America, this is a comprehensive and thought provoking book which is essential reading for those in the industrial relations field.

Work Matters

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Publisher : Bloomsbury Publishing
ISBN 13 : 1350305367
Total Pages : 290 pages
Book Rating : 4.3/5 (53 download)

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Book Synopsis Work Matters by : Sharon Bolton

Download or read book Work Matters written by Sharon Bolton and published by Bloomsbury Publishing. This book was released on 2009-02-09 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work Matters brings together a strong collection of narratives from the ethnographic field to discover the reality of pressure and change in the modern workplace. Chapter-by-chapter, experts in the field of work and employment examine empirical accounts and explain the forces shaping today's organisations through a critical, contemporary perspective. The result is a powerful compendium of voices that will provoke a reassessment of work trends and inform the future of policy and managerial practice. Key benefits: - Understand the real issues that affect modern worklife within global capitalism from a range of perspectives - Evaluate key debates about work quality through a flexible, critical mindset and a social perspective - Build a strong social understanding of work place issues through a diverse and international set of field accounts, from the UK, Europe, the US, Australia and New Zealand

International Labor Conference, First Annual Meeting, October 29, 1919-November 29, 1919

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Author :
Publisher :
ISBN 13 :
Total Pages : 306 pages
Book Rating : 4.:/5 (3 download)

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Book Synopsis International Labor Conference, First Annual Meeting, October 29, 1919-November 29, 1919 by :

Download or read book International Labor Conference, First Annual Meeting, October 29, 1919-November 29, 1919 written by and published by . This book was released on 1920 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Creative Labour

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Publisher : Bloomsbury Publishing
ISBN 13 : 1137121734
Total Pages : 288 pages
Book Rating : 4.1/5 (371 download)

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Book Synopsis Creative Labour by : Alan McKinlay

Download or read book Creative Labour written by Alan McKinlay and published by Bloomsbury Publishing. This book was released on 2009-01-29 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creative Labour provides an insight into the unique employment issues affecting workers in film, television, theatre, arts, music, radio and new media. In the UK alone, more than 1 million people work in the creative industries, generating billions of pounds in exports each year. These workers have to contend with elastic working hours, employment and promotion uncertainty and vigorous competition for each role. Creative Labour offers a contemporary perspective on a fascinating area of study and a rapidly growing area in developed economies. Key benefits: - Grasp the realities of work behind the industry façade - Evaluate real-life case-studies through a flexible, critical mindset - Tailor your management decisions to the needs of creative staff

Global Wage Report 2018/19

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Author :
Publisher :
ISBN 13 : 9789220313466
Total Pages : 179 pages
Book Rating : 4.3/5 (134 download)

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Book Synopsis Global Wage Report 2018/19 by : International Labour Office

Download or read book Global Wage Report 2018/19 written by International Labour Office and published by . This book was released on 2018-11-26 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2018/19 edition analyses the gender pay gap. The report focuses on two main challenges: how to find the most useful means for measurement, and how to break down the gender pay gap in ways that best inform policy-makers and social partners of the factors that underlie it. The report also includes a review of key policy issues regarding wages and the reduction of gender pay gaps in different national circumstances.

Rethinking the Labour Movement in the 'New South Africa'

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Author :
Publisher : Routledge
ISBN 13 : 1351773224
Total Pages : 295 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Rethinking the Labour Movement in the 'New South Africa' by : Franco Barchiesi

Download or read book Rethinking the Labour Movement in the 'New South Africa' written by Franco Barchiesi and published by Routledge. This book was released on 2019-01-15 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Title first published in 2003. In recognition of the power of organised labour, the ANC Government elected in 1994 granted South Africa's unions unprecedented legal and constitutional rights. Despite these gains, the country's unions have faced a fresh set of challenges, many of them emanating from their political allies in Government. From Parliament to the factory floor, South Africa's unions are now confronted with threats as dangerous as those they confronted when organising illegally in the heyday of apartheid. The purpose of this book is to examine how South African unions have responded and how well prepared they are to meet the challenges that confront them in the new millennium.

De-Industrialization

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Publisher : Cambridge University Press
ISBN 13 : 9780521532167
Total Pages : 188 pages
Book Rating : 4.5/5 (321 download)

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Book Synopsis De-Industrialization by : Bert Altena

Download or read book De-Industrialization written by Bert Altena and published by Cambridge University Press. This book was released on 2002 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: De-industrialization processes have accompanied industrialization from the start, both regionally and globally. Most historical studies of de-industrialization focus on economic issues, including structural causes and forms of unemployment. Much less attention is usually paid to the social and cultural aspects. What are the consequences of de-industrialization for working-class families and their communities? How does de-industrialization affect working-class culture, trade unions traditional labour parties, and the regional social, educational and cultural infrastructure? Are gender relations changed by de-industrialization? The essays here propose a wide scope for the study of industrial devolution.

The Changing Shape of Work

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Author :
Publisher : Springer
ISBN 13 : 134925651X
Total Pages : 236 pages
Book Rating : 4.3/5 (492 download)

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Book Synopsis The Changing Shape of Work by : Richard K. Brown

Download or read book The Changing Shape of Work written by Richard K. Brown and published by Springer. This book was released on 2016-07-27 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The contributors provide critical accounts of the transformation of work and employment during the final quarter of the twentieth century. They draw on their own and others' current research to identify the origins and consequences of these developments and illustrate their impact on society, organizations, individuals and communities. Wide-ranging reviews of changes in labour markets and employment practices provide the context for detailed studies, including the 'feminization' of work, informal working, responses to unemployment, organizational culture, and Total Quality Management.

Model Rules of Professional Conduct

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Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

Good to Talk?

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Publisher : SAGE
ISBN 13 : 141293155X
Total Pages : 223 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Good to Talk? by : Deborah Cameron

Download or read book Good to Talk? written by Deborah Cameron and published by SAGE. This book was released on 2000-03-27 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: It′s good to talk is one of the great clich[ac]es of our time. The benefits of talk to individuals, families and organizations are proclaimed by pop psychologists, television talk show hosts, and management gurus. The importance of talk is talked about endlessly. `Good to Talk? is an attempt to look critically at what lies behind this upsurge of concern about talk in our workplaces, classrooms and private lives, and it places these developments in historical context and relates their forms to the broader economic and social changes associated with globalization. The book also poses questions about the social and political implications of talking about talking. Is `communication′ the key to solving the problems of modern life? Are the lessons in talking that are offered to us now the ones we most urgently need to learn? Is it time to challenge the prevailing belief about what makes it good to talk?

Partnership and Modernisation in Employment Relations

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Author :
Publisher : Routledge
ISBN 13 : 1134408633
Total Pages : 270 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Partnership and Modernisation in Employment Relations by : Miguel Martinez Lucio

Download or read book Partnership and Modernisation in Employment Relations written by Miguel Martinez Lucio and published by Routledge. This book was released on 2004-10-28 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection examines the significance of partnership-based approaches to the modernization of employment relations. Drawing from the work of leading researchers the contemporary interest in partnership is situated within an historical, political and practical context. Particular attention is given to exploring and understanding the practices and experiences of partnership at the workplace.

Regional Development Agencies and Business Change

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Publisher : Routledge
ISBN 13 : 1351728067
Total Pages : 239 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Regional Development Agencies and Business Change by : Gill Bentley

Download or read book Regional Development Agencies and Business Change written by Gill Bentley and published by Routledge. This book was released on 2017-11-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2000. Providing an introduction to contemporary regional economic development issues, this book analyzes whether the Regional Development Agencies (ROAs) have the organizational capacities to cope with complex business and economic development challenges.

Social Conceptions of Time

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Author :
Publisher : Springer
ISBN 13 : 0230501923
Total Pages : 278 pages
Book Rating : 4.2/5 (35 download)

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Book Synopsis Social Conceptions of Time by : G. Crow

Download or read book Social Conceptions of Time written by G. Crow and published by Springer. This book was released on 2002-08-05 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is concerned with the significance of time in work and everyday life. The contributors are among the foremost authorities in the field, and their up-to-date contributions consider the changing social meanings that time has in work, leisure and everyday routines. Together they provide a combination of theoretical and empirically-based approaches that reveal the social significance of time in all aspects of everyday lives.

Flexible Working in Organisations

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Publisher : Routledge
ISBN 13 : 1351128329
Total Pages : 98 pages
Book Rating : 4.3/5 (511 download)

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Book Synopsis Flexible Working in Organisations by : Clare Kelliher

Download or read book Flexible Working in Organisations written by Clare Kelliher and published by Routledge. This book was released on 2019-04-26 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is growing interest in flexible working, not only as a means to manage labour more efficiently and for greater agility, but also as a response to increasing concerns over well-being, work-life balance, and participation in the labour force of those with significant non-work commitments (e.g. parents, carers, older workers). As a result, a comprehensive stream of literature on the benefits and challenges of flexible working has developed and led to a body of evidence on the implementation and outcomes of different forms of flexible working arrangements. This book assesses the current state of this literature as follows: Background: the authors review the different definitions that have been proposed, policy developments, availability and uptake. Outcomes from flexible working: the main chapters focus on the outcomes for employers (e.g. performance, employee retention, organisational commitment etc.), as well as for individual employees (e.g. well-being, job satisfaction etc.). Evaluation of extant knowledge: the authors comment on the existing literature and consider the methodological approaches adopted in the literature. Conclusion: suggestions for future research are proposed. Of interest to students, academics and policy-makers, this book provides an expert overview of the empirical evidence and offers critical commentary on the state of knowledge in the field of flexible working and new forms of work.

Global Trade, Labour Rights and International Law

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Author :
Publisher : Routledge
ISBN 13 : 1000395928
Total Pages : 171 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Global Trade, Labour Rights and International Law by : Aneta Tyc

Download or read book Global Trade, Labour Rights and International Law written by Aneta Tyc and published by Routledge. This book was released on 2021-06-21 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a set of proposals for how best to guarantee effective enforcement of labour rights worldwide. The linkage between labour standards and global trade has been recurrent for some 200 years. At a time when the world is struggling to find a way out of crisis and is striving for economic growth, more than ever there is a need for up-to-date research on how to protect and promote labour rights in the global economy. This book explores the history of the field and also provides an overview of emerging trends and opportunities. It discusses the most recent problems including: the effectiveness and the role of the International Labour Organization (ILO) in the second century of its existence, the World Trade Organization (WTO) and its potential relevance in the protection of labour rights, the effectiveness of the US and the EU Generalised System of Preferences, the impact of corporate social responsibility (CSR) instruments on labour rights, and labour provisions in the international trade agreements concluded by the US and the EU. The book argues, inter alia, that trade agreements seem to be a useful tool to help pave the way out of the crisis and that the United States–Mexico–Canada Agreement (USMCA) can be perceived as a model agreement and a symbol of a shift in perspective from long global supply chains to a focus on regional ones, local production, jobs and a rise in wages. The book will be essential reading for academics and students in the fields of human rights law, international labour law, industrial relations law, international sustainable development law, international economic law and international trade law. It will also be of interest to practitioners, non-government organisations (NGOs) and policy makers.