10 Discussions for Effective Leadership

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Author :
Publisher : AuthorHouse
ISBN 13 : 9781477277683
Total Pages : 282 pages
Book Rating : 4.2/5 (776 download)

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Book Synopsis 10 Discussions for Effective Leadership by : Raymond Perras

Download or read book 10 Discussions for Effective Leadership written by Raymond Perras and published by AuthorHouse. This book was released on 2012-11-09 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second book from the lead author, Raymond Perras. Teaming up with two leadership coaching clients (Marcel Bellefeuille from the world of professional sports, and Bruno Lindia, a CEO and business owner), Raymond has developed a unique and groundbreaking effort to bring forward some issues that do not often get dealt with in a leadership book. Based on the concept of Peak Performance (the right stuff, in the right amount, at the right time(TM)), this work provides a leader with insight into how to maximize results while reducing stress. It is not meant to confirm what a leader already knows but rather to serve as a basis to "contemplate" how a person who leads a team can help create an atmosphere that enables people to exceed expectations on a routine basis. Tapping their experiences in leading and coaching leaders, the authors have shared insights into some of the less glamorous aspects of leadership. The goal is to raise a leader's awareness to the fact that the team results can be improved when attention is paid to specific aspects of leadership in order to increase effectiveness. The implementation of a thinking process that ensures a continuous effort to seek peak performance ultimately enables everyone to exceed expectations. The book provides insight into the state of leadership, highlighting the results of research done in 2011 by Development Dimensions International, to guide the reader's focus toward some leadership traps that can torpedo the best efforts to be an effective leader. In a "three distinct statement" approach, the 10 chapters each address one of the activities or issues that the authors have identified as mission-critical for a leader based on their professional experience.

The Top 10 Leadership Conversations in the Bible

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Publisher :
ISBN 13 : 9780999350805
Total Pages : pages
Book Rating : 4.3/5 (58 download)

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Book Synopsis The Top 10 Leadership Conversations in the Bible by : Steve Moore

Download or read book The Top 10 Leadership Conversations in the Bible written by Steve Moore and published by . This book was released on 2017-09-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Bible is rich with leadership gold. But we haven't mined it for all it's worth. Leaders know a lot about the Bible and a lot about leadership-separately. We haven't yet explored the depths of the Bible as a primary source for leadership insight. This book aims to change that. As evidence of why today's churches and organizations desperately need Bible-centered leadership, The Top 10 Leadership Conversations in the Bible reveal actionable wisdom to: -Lead change with spiritual authority. -Avoid disqualifying failures and accidental Phariseeism. -Fight the only worship war that matters. -Take bold risks backed by prayer and planning. -Make good judgment calls to create a leadership legacy. In discovering these insights and more from his research of over 1,000 biblical interactions, Steve Moore refined a study process to help you design your unique Bible-centered leadership development plan.

The 10 Stories Great Leaders Tell

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Author :
Publisher : Sourcebooks, Inc.
ISBN 13 : 1728223172
Total Pages : 56 pages
Book Rating : 4.7/5 (282 download)

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Book Synopsis The 10 Stories Great Leaders Tell by : Paul Smith

Download or read book The 10 Stories Great Leaders Tell written by Paul Smith and published by Sourcebooks, Inc.. This book was released on 2019-08-01 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOW AN OWL (Outstanding Work of Literature) Leadership Award Winner! Every great leader is a great storyteller. As a manager, CEO, or team leader, how can you innovatively engage your employees so that they understand where your organization came from, where it's going, and how you're going to get there? How can you connect with your customers in a way that makes them believe in your company as passionately as you do? Paul Smith is one of the world's leading experts in business storytelling. He teaches people how to be more effective leaders by communicating their company's important mission, inspiring creativity, and earning the trust of valued stakeholders. The 10 Stories Great Leaders Tell explores the journey behind success, and breaks down not just the importance of your company's story but how to craft compelling ones of your own.

10 Discussions for Effective Leadership

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Author :
Publisher :
ISBN 13 : 9781477277690
Total Pages : 0 pages
Book Rating : 4.2/5 (776 download)

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Book Synopsis 10 Discussions for Effective Leadership by : R. Perras

Download or read book 10 Discussions for Effective Leadership written by R. Perras and published by . This book was released on 2012-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTRODUCTION This is the second book from the lead author, Raymond Perras. Teaming up with two leadership coaching clients (Marcel Bellefeuille from the world of professional sports, and Bruno Lindia, a CEO and business owner), Raymond has developed a unique and groundbreaking effort to bring forward some issues that do not often get dealt with in a leadership book. Based on the concept of Peak Performance (the right stuff, in the right amount, at the right time(TM)), this work provides a leader with insight into how to maximize results while reducing stress. It is not meant to confirm what a leader already knows but rather to serve as a basis to "contemplate" how a person who leads a team can help create an atmosphere that enables people to exceed expectations on a routine basis. Tapping their experiences in leading and coaching leaders, the authors have shared insights into some of the less glamorous aspects of leadership. The goal is to raise a leader's awareness to the fact that the team results can be improved when attention is paid to specific aspects of leadership in order to increase effectiveness. The implementation of a thinking process that ensures a continuous effort to seek peak performance ultimately enables everyone to exceed expectations. The book provides insight into the state of leadership, highlighting the results of research done in 2011 by Development Dimensions International, to guide the reader's focus toward some leadership traps that can torpedo the best efforts to be an effective leader. In a "three distinct statement" approach, the 10 chapters each address one of the activities or issues that the authors have identified as mission-critical for a leader based on their professional experience. Through a prioritized list from a brainstorm exercise on usual traps that can create a barrier to leadership success, the authors selected 10 activities that may make or break a leader on the journey to leadership excellence. The 10 activities are not in order of priority, only proposed as cautionary subjects for the leader who seeks to be effective in leading a team. The 10 activities are discussed by each of the authors on the basis of their work experience and are listed as follows in the Table of Content: 1 - The Right Stuff in the Right Amount at the Right Time: in an effort to minimize waste and maximize result, the leader is encouraged to make judicious choices in order to have sufficient resources to address the priority issues. 2 - The Myth of Empowerment: reflections are shared on how this term is used extensively but often is not reflected in the actual leadership activities. People are said to be empowered but the end result is responsibility without authority - delegation is not true delegation. 3 - Trust and The Boomerang Theory: this critical quality of a leader is discussed to bring awareness to the fact that a person cannot expect trust if he or she does not trust first. In the end, results are greatly reduced when trust is not in the mix. 4 Telling The Truth: the discussion centres on the common difficulty for a leader to tell it like it is. In a place where trust is lacking, stories are usually made up to cover or twist the truth with a negative impact on the team. 5 - Optimize Results with Joint Planning: too often, projects do not bring the desired end results and expectations are not fulfilled because information is held back or key people are not involved at the planning stage. Taking the time to listen and involve people usually will optimize results. 6 - Clarity of Vision Leads to Success: the point is that when a leader is not clear on the shape and form of a successful outcome, it is very difficult to provide guidance and leadership in an effective way. A clear vision takes time to formulate and a leader will do well to define his vision and share it with the team. Here we are talking about a vision of HOW we will work as a team. A project's outcome is usually quite clearly define

10 Mindframes for Leaders

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Author :
Publisher : SAGE Publications
ISBN 13 : 1071800132
Total Pages : 145 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis 10 Mindframes for Leaders by : John Hattie

Download or read book 10 Mindframes for Leaders written by John Hattie and published by SAGE Publications. This book was released on 2020-07-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mindframes-your internal set of beliefs about your role as school leader-determine the high-impact leadership practices you choose to implement. In other words, how you think about the impact of the actions you take has more effect on student achievement than your leadership practices themselves. Building on over twenty-five years of Visible Learning® research and girded by a theory of action that ensures school leaders have the expertise to select, implement, and evaluate high-impact interventions, 10 Mindframes for Leaders: The Visible Learning® Approach to School Success brings the mindframes of world-renowned educators to life. Ten chapters, each written by different thought leaders, detail a mindframe at the heart of successful school leadership, along with the high-probability influences that make each mindframe visible. A must-have resource for any educator working toward student achievement at ever-higher levels, each chapter includes, The most current findings from the Visible Learning research, including the factors from Visible Learning that support each mindframe, Practical ideas for leaders to implement high-impact strategies in classrooms and schools, Vignettes, questions, insights, and exercises to help educators clarify and refine their own mindframes, Lead your school to reform from the inside out. Cultivate these ways of thinking, and you're more likely to have major impacts on the learning lives of those students entrusted to your care. Book jacket.

Traction

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Publisher : BenBella Books, Inc.
ISBN 13 : 1936661829
Total Pages : 275 pages
Book Rating : 4.9/5 (366 download)

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Book Synopsis Traction by : Gino Wickman

Download or read book Traction written by Gino Wickman and published by BenBella Books, Inc.. This book was released on 2012-04-03 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 1 MILLION COPIES SOLD! Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations—personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or, once made, fail to be properly implemented. But there is a solution. It's not complicated or theoretical.The Entrepreneurial Operating System® is a practical method for achieving the business success you have always envisioned. More than 80,000 companies have discovered what EOS can do. In Traction, you'll learn the secrets of strengthening the six key components of your business. You'll discover simple yet powerful ways to run your company that will give you and your leadership team more focus, more growth, and more enjoyment. Successful companies are applying Traction every day to run profitable, frustration-free businesses—and you can too. For an illustrative, real-world lesson on how to apply Traction to your business, check out its companion book, Get A Grip.

Socializing Intelligence Through Academic Talk and Dialogue

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Publisher :
ISBN 13 : 0935302611
Total Pages : 489 pages
Book Rating : 4.9/5 (353 download)

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Book Synopsis Socializing Intelligence Through Academic Talk and Dialogue by : Lauren Resnick

Download or read book Socializing Intelligence Through Academic Talk and Dialogue written by Lauren Resnick and published by . This book was released on 2015-04-19 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Socializing Intelligence Through Academic Talk and Dialogue focuses on a fast-growing topic in education research. Over the course of 34 chapters, the contributors discuss theories and case studies that shed light on the effects of dialogic participation in and outside the classroom. This rich, interdisciplinary endeavor will appeal to scholars and researchers in education and many related disciplines, including learning and cognitive sciences, educational psychology, instructional science, and linguistics, as well as to teachers curriculum designers, and educational policy makers.

212 Leadership

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Publisher : Sourcebooks, Inc.
ISBN 13 : 1608101983
Total Pages : 111 pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis 212 Leadership by : Mac Anderson

Download or read book 212 Leadership written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe. 212 Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception. 212 Leadership is designed to make you think...to help you grow...and to provide that extra degree of passion to take your leadership skills from effective to extraordinary!

Dare to Lead

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Publisher : Random House
ISBN 13 : 0399592520
Total Pages : 321 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Dare to Lead by : Brené Brown

Download or read book Dare to Lead written by Brené Brown and published by Random House. This book was released on 2018-10-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.

Start with Why

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Author :
Publisher : Penguin
ISBN 13 : 1591846447
Total Pages : 257 pages
Book Rating : 4.5/5 (918 download)

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Book Synopsis Start with Why by : Simon Sinek

Download or read book Start with Why written by Simon Sinek and published by Penguin. This book was released on 2011-12-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.

Radical Candor

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Publisher : Macmillan
ISBN 13 : 1760553026
Total Pages : 375 pages
Book Rating : 4.7/5 (65 download)

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Book Synopsis Radical Candor by : Kim Malone Scott

Download or read book Radical Candor written by Kim Malone Scott and published by Macmillan. This book was released on 2017-03-28 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

Lift

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Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626564027
Total Pages : 289 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Lift by : Ryan W. Quinn

Download or read book Lift written by Ryan W. Quinn and published by Berrett-Koehler Publishers. This book was released on 2015-07-31 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --

Globalization of Leadership Development

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Author :
Publisher : Springer
ISBN 13 : 3658068647
Total Pages : 446 pages
Book Rating : 4.6/5 (58 download)

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Book Synopsis Globalization of Leadership Development by : Jingjing Wang

Download or read book Globalization of Leadership Development written by Jingjing Wang and published by Springer. This book was released on 2014-08-08 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is generally understood that some effective leadership behaviors of Chinese managers differ from those of Western managers. It has also been debated controversially whether Chinese learners can benefit from Western learning approaches. Taking these two aspects into consideration, Jingjing Wang examines whether a global leadership development program from Western countries has as much impact on Chinese managers as on Western managers. She conducts the empirical study within one global corporation originating from Germany and the data were collected from Germany and China. Based on the core results of the study, implications for the globalization of leadership development are discussed.

Why Do So Many Incompetent Men Become Leaders?

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1633696332
Total Pages : 205 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Why Do So Many Incompetent Men Become Leaders? by : Tomas Chamorro-Premuzic

Download or read book Why Do So Many Incompetent Men Become Leaders? written by Tomas Chamorro-Premuzic and published by Harvard Business Press. This book was released on 2019-02-19 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Look around your office. Turn on the TV. Incompetent leadership is everywhere, and there's no denying that most of these leaders are men. In this timely and provocative book, Tomas Chamorro-Premuzic asks two powerful questions: Why is it so easy for incompetent men to become leaders? And why is it so hard for competent people--especially competent women--to advance? Marshaling decades of rigorous research, Chamorro-Premuzic points out that although men make up a majority of leaders, they underperform when compared with female leaders. In fact, most organizations equate leadership potential with a handful of destructive personality traits, like overconfidence and narcissism. In other words, these traits may help someone get selected for a leadership role, but they backfire once the person has the job. When competent women--and men who don't fit the stereotype--are unfairly overlooked, we all suffer the consequences. The result is a deeply flawed system that rewards arrogance rather than humility, and loudness rather than wisdom. There is a better way. With clarity and verve, Chamorro-Premuzic shows us what it really takes to lead and how new systems and processes can help us put the right people in charge.

Leadership Conversations

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Publisher : John Wiley & Sons
ISBN 13 : 1118551869
Total Pages : 322 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Leadership Conversations by : Alan S. Berson

Download or read book Leadership Conversations written by Alan S. Berson and published by John Wiley & Sons. This book was released on 2013-01-04 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.

Creative Leadership Signposts in Higher Education

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 946209425X
Total Pages : 284 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Creative Leadership Signposts in Higher Education by : Fiona J. Peterson

Download or read book Creative Leadership Signposts in Higher Education written by Fiona J. Peterson and published by Springer Science & Business Media. This book was released on 2013-12-31 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Creative ways of thinking about leadership are helpful to guide practice and personal growth. This book builds a strategic roadmap for creative leadership practice, putting the spotlight on a leader’s professional development journey in the process. The book is about leadership on the ground in higher education, where the ‘rubber hits the road’. It can also be useful in business, or for anyone wanting to think outside the square. Through a creative storytelling approach, the author takes the reader through Tuscany and her on-the-job experience as a leader of learning and teaching. Along the way, she explains some of the theoretical influences on her thinking and practice – in ways and combinations she hadn’t read about in other leadership books, or experienced in professional development programmes. Through real stories, the author shows how she made creative connections in building her own knowledge on present and past experience, with reflection on how practice can be improved with a clear focus on collegiality and strategic outcomes. This approach reflects the five creative leadership signposts that she explains and illustrates throughout the book. "

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260474194
Total Pages : 332 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by : Joseph Grenny

Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.